Penhill

81 Station Road, Shirehampton, Bristol BS11 9TY
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9.9 60 Reviews
  • Penhill, Bristol
Penhill is a multi-award-winning residential care home with an outstanding reputation based in the suburbs of Bristol, close to local amenities and excellent transport links.

Specialising in long-term care for up to 19 residents, the independent family-run home offers an authentic home-from-home experience through its spacious and welcoming environment.

Staff are recruited locally, fully trained and provide the highest quality care, 24 hours a day. With a warm and personable approach, they endeavour to treat residents with love, respect and kindness.

Care is focused on the needs of the individual. Upholding dignity, independence and a sense of community is essential, so weekly forum meetings are held with residents to discuss the service.

Penhill is decorated to high standards throughout to help maintain a relaxing and comfortable atmosphere and has wheelchair access to all facilities. Residents benefit from en suite bathrooms, Wi-Fi, telephones and televisions in their fully furnished bedrooms, and have several communal spaces to unwind in around the grounds.

A large, cosy lounge sits at the heart of the home which includes an open log fire.

The dining room has an open kitchen where high quality, nutritious meals and freshly baked cakes are prepared.

The conservatory is a favourite spot for many to enjoy the beautifully presented gardens. The lawns and terrace are well maintained and easily accessible for all.

There are plenty of stimulating activities to get involved with and a lively entertainment programme to look forward to.

Penhill makes the transition from independent living to residential care seamless whilst maintaining independence. Staff treat residents like family, which extends to the individualised service they provide. Through dedication and a clear ethos, Penhill has achieved an excellent reputation over the last 20 years.

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Care Provided by Penhill

  • Primary Care Categories
  • Older Person Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Penhill Residential Home Ltd
  • Person in charge
  • Nathan Corfield (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Penhill

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £970
  • (these prices are only a guideline, please contact Penhill to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Penhill Reviews (60)

Total of 60, showing 21-40
9.9

Penhill has a Review Score of 9.9 (9.875) out of 10, based on 22 reviews in the last 2 years. Over all time Penhill has 60 reviews.

Overall Experience

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Date Published

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Review from David E (Son of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was 94 and lived at Penhill for 4 and a half wonderful years before she died in December 2022 The staff always cared for Mum and me in her final days with great dedication and compassion which I will never forget, in fact, I still consider myself part of the Penhill family. I would have no hesitation
in recommending Penhill, staff and management to any who needs a loving caring home to live.

Reply from Nathan Corfield, Manager at Penhill

Thank you so much for the wonderful review, it means such a lot and you will always be part of the Penhill family, without question. Come in and see us next time you are in the area, you'll always be welcome here.


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Review from Malcolm D (Son of Resident) published on 13 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is 90 years old. He has problems with his mobility and his cognitive abilities which have declined over recent years. He has therefore presented increased challenges to those who care for him at Penhill.
The staff have always risen to these challenges with grace and good humour (humour being very
important to Dad) and always deal with him as an individual and not as a number.
In all honesty, if Dad had his current problems at the outset he probably would not have been accepted at Penhill, but once he became a resident the staff and management have made a number of adjustments to ensure that he can remain comfortably and safely in his home.
My brothers and I feel very fortunate that our initial, fairly extensive, research led us to find and choose Penhill and that they had a vacancy available for him.
We would have no hesitation in giving the home, management and staff our fullest recommendation to anyone looking for a care home for their loved one.

Reply from Nathan Corfield, Manager at Penhill

Thank you so much for leaving such a positive review. I will pass on your comments to all of the staff and it's a pleasure to have Dad at Penhill.


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Review from H B (Granddaughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan stayed at Penhill for two weeks on respite. The staff were warm and welcoming, and nothing was too much trouble. She’s told me that if she needs to go anywhere again, Penhill is where she’ll like to go.

Reply from Nathan Corfield, Manager at Penhill

I can't tell you how sad we were to see your nan leave after her respite; she settled in very well and kept us all laughing from the time she joined us to the time she went back home. Please let her know she is welcome back anytime, and we hope to see you both at our Coronation Party in May.


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Review from Colette P (Relative of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home. The staff are all very caring and lovely. I have moved my great aunt into here for respite. She loves being there; she has told me everyone is lovely. She loves her new room, which is newly decorated. Nothing is too much trouble for the staff. The home is lovely, beautifully decorated
and very clean.
Thank you all for your care.

Reply from Nathan Corfield, Manager at Penhill

Many thanks for taking the time to leave a review for Penhill. I'm so please that your aunt has settled in with us so well. She is such a character and keeps us all entertained with her stories and sense of humour. I will pass on your comments to the staff.


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Review from J M (Grandson of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault this care home whatsoever!
Everyone is really friendly, the staff are always around to make sure my nan and the rest of the residents are ok, the place is immaculate, and there is plenty to do to keep everyone entertained. They also have a lovely garden which will be really nice for
the residents in the summer.
10 out of 10 from me!

Reply from Nathan Corfield, Manager at Penhill

Thank you J M for taking the time to leave such a lovely review, hopefully, if the weather is nice in May, we will be able to hold our King's Coronation Party in the garden. Your family are more than welcome to join us, the more the merrier! I'll pass your comments on to the staff, it does go a long way and is very much appreciated.


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Review from Suzanne W (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I are extremely pleased to have been offered a room at such short notice for our mum back in December when Dad became ill and passed away suddenly on New Year’s Eve.
It’s never easy when the time comes to have to find a care home for our loved ones, especially one with so many recommendations
and excellent reviews. We have not looked back since Mum has been at Penhill care home. The care and support for the residents are outstanding, nothing is ever too much trouble for the wonderful staff.
Their meals are freshly cooked every day and always look and smell delicious.
This beautiful house really is very homely, extended families are also made to feel very welcome to the Penhill family. I would very highly recommend it.

Reply from Nathan Corfield, Manager at Penhill

Thank you for taking the time to leave such a positive review. I will pass on your wonderful comments to all of the staff. I'm so pleased that we were able to support Mum and your immediate family through what must have been a very emotional time for you all. Mum has settled in really well and I'm glad that you have confidence in the care and support that she is getting from her extended Penhill family.


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Review from Jason M (Son of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've worked with a number of care homes in the past and this is without a shadow of a doubt the best that I've come across.
It is an independent family-run business, which gives it that homely feeling and offers a wide range of regular activities for the residents.
The standard of care is second to
none and nothing is ever too much trouble. The food is freshly cooked and smells amazing.
At a time of need, the care home manager was very understanding and was able to arrange a care assessment and bed for our mum at very short notice.
The carers have made Mum's sudden transition from living at home to being in a care home seamless and always have time for her. We often visit and observe Mum having a chat and a laugh with them.
I would have no hesitation in recommending this home to you and your loved ones.

Reply from Nathan Corfield, Manager at Penhill

Thank you so much Jason for taking the time to leave such a lovely review for us all at Penhill, it's very much appreciated by everyone and I have passed on your comments to all the staff. I'm so pleased that Penhill was able to support you when you reached out to us, and I am delighted that you are happy with the care Mum receives, she has settled in very well. Once again please let me take this opportunity to say a big thank you.


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Review from Lynda G (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Small and personal residence that truly feels like a home from home with residents and staff one big happy, loving family.
I looked at 15 placements in my search for the perfect home for my lovely mum and when I visited Penhill I knew I'd found the right place. Every member of the team was friendly,
welcoming and so genuinely kind and caring. The property itself is small enough to feel like an actual home. Cosy, comfy and well maintained with a lovely lounge, conservatory, dining area, gardens and bedrooms can be personalised as much as you want. The residents are encouraged to keep their independence but offered assistance, their choices are respected and they're treated with dignity.
Meals are freshly cooked and look delicious, tea trolley rounds with a choice of drinks and biscuits are regularly offered and the residents often joke that they're constantly eating.
As a family member, I have always been made really welcome whatever time I turn up to visit and can stay as long as I wish. Mum's happy and content.

Reply from Nathan Corfield, Manager at Penhill

Thank you so much for your kind words, I'm so happy that you found somewhere suitable for your mum and as you know, she has settled in very well and has made some great new friends. I would also like to take this opportunity to thank you for the activities that you do with Mum and her friends and for joining us at our many evening events, it's very much appreciated. I will pass on your kind comments to the staff, many thanks from us all here at Penhill.


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Review from M M (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I saw the staff support a service user to walk to the dining room. This service user is not usually able to mobilise. On this occasion, she walked a couple of steps, the staff supported her to walk all of the way by encouraging her. One staff member followed closely with the wheelchair that they were
going to use to transfer her. It would have been very easy and less time-consuming to pop her on the wheelchair. The way they supported her was a great example of person-centred support and lovely to see.

Reply from Nathan Corfield, Manager at Penhill

Let me take this opportunity to thank you for such a lovely review. I am so pleased that you are happy with the care that is provided here at Penhill. Person-centred care is paramount to us as it can make our residents feel more comfortable and confident with the care that they are receiving. I will ensure that this is passed on to the care team.


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Review from K B (Nephew of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aunt at Penhill a few days ago during their Jubilee celebrations. Everyone was having an amazing time. My aunt absolutely loves it there - I could never have imagined she would be so content after she had to leave her own home. The manager and staff are all amazing - nothing is too much
trouble. A proper home-from-home experience... I would recommend it to anyone.

Reply from Nathan Corfield, Manager at Penhill

Many thanks for leaving a review. I'm so pleased that you enjoyed the day here at Penhill with your aunt and family and you're more than welcome to attend our future events. I'm so pleased that your aunt has settled in so well and she has become very friendly with the other residents and loves the activities.


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Review from C B (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Penhill for just over a year. It was a difficult adjustment for him, leaving the family home of 58 years. He has settled in well thanks to the caring staff and manager. I have always been welcomed on my visits and kept informed of any health issues with dad. The food is cooked on-site,
which always smells so nice when I am there. I would have no hesitation in recommending Penhill to anyone.

Reply from Nathan Corfield, Manager at Penhill

Thank you so much for the lovely review Carol, it is a pleasure having dad at Penhill, he brings a smile to our faces on a daily basis. Thank you for entrusting us with his care and playing an integral part in the care that dad receives. You're more than welcome to join Dad for a nice home-cooked meal, anytime.


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Review from S W (Niece of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt went to Penhill for an extended period of respite care. She found it difficult to settle but the staff were always understanding, friendly and professional. They were very helpful and supportive towards me.

Reply from Nathan Corfield, Manager at Penhill

Many thanks for taking the time to leave a review for Penhill, it's very much appreciated. I am pleased that we were able to support you and your aunt.
Please let me take this opportunity to assure you that we will continue to offer very best service in the future to excel in our efforts to satisfy everyone in every way possible.


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Review from T B (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Penhill for about 6 weeks now and the care he has received during this time has been amazing. Nothing is ever too much trouble for all the lovely staff. My dad is putting on weight (which was needed) with all the lovely homecooked food. Penhill has a lovely feeling of family and warmth
when you visit. My dad has settled in so well and it's a pleasure to visit knowing he is happy and enjoying the company of both the residents and the carers.

Reply from Nathan Corfield, Manager at Penhill

Thank you so much for the lovely review, it is a pleasure having Dad at Penhill, he's a joy to have with us and brings a smile to all our faces on a daily basis. I'm pleased that dad has settled in so well and it has given you peace of mind that he is well cared for. Dad even knows all the staff individually by their name, and has made friends with two other gentlemen and together they put the world to rights each lunchtime over a glass of red!


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Review from Lin D (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother went to Penhill for two weeks respite, the standard of care and friendliness of the staff was faultless. Nothing was too much trouble and I was always made to feel welcome when I visited. The standard of the food and my mother's room was excellent. If Mum needs to be somewhere permanently
I would go straight back to Penhill.

Reply from Nathan Corfield, Manager at Penhill

Many thanks, Lin for taking the time to publish a review. It was a pleasure to welcome your mum to Penhill. She has such a bubbly personality and everyone enjoyed her company here. On behalf of myself and all the amazing staff and residents at Penhill, Thank you for choosing us.


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Review from Colin P (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in the area all my life, so when my late father needed a residential home, I had no hesitation in choosing Penhill. As I had heard such good things about it, I was not disappointed, as they were marvellous to him. Nothing was too much trouble for the staff and all were so welcoming. I would
be the first to recommend Penhill to anyone looking for a good and caring care home.

Reply from Kath O'Dwyer, Manager at Penhill

Having your family as part of the Penhill family is a richness beyond words. Your support and dedication to the home are quite humbling, an inspiration to us all. Your acts of kindness never faltering. Thanks for your kind words. Stay safe.


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Review from J D (Granddaughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother moved to Penhill early this year, it was an extremely anxious time for us as a family trying to look after an elderly relative in the midst of Covid. We were put at ease by the kindness and compassion of the manager, she was always happy to reassure us. We were concerned about grandma’s
welfare at home, well we couldn’t have made a better choice, grandma is thriving, she has a whole new social life, a circle of friends, she tells us she is extremely well cared for, she loves the food. Activities are fun and quiz life has tested her somewhat. She loves to knit and natter and is making squares for charity. Her love of flowers is embraced in the beautifully kept grounds, she is looking forward to apples from the fruit tree. All her worries are gone, we see her smiling again. The visiting pod is safe and well looked after and we have loved closer contact visits recently too. Grandma says her room is lovely and her pictures hang on the wall and make it feel like home.

Reply from Kath O'Dwyer, Manager at Penhill

The most beautiful review in such difficult times. We understand the impact of Covid and the effect this has had on families, Residents and staff at Penhill, but are really so very pleased to welcome our new residents to our loving home. We are looking forward to brighter times and welcoming families into our family and sharing all the fabulous things your lovely grandma enjoys about Penhill. We look forward to getting to know you all better and enjoying sharing special times with your family. Kindest regards


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Review from S E (Sister-in-law of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, our experience of placing a member of our family into residential care has been extremely good in what could have been very difficult circumstances. From day one he has been made to feel at home and all of his requests have been met with positive responses. Our experience when dealing with
all of the staff has been good, they are always polite and most importantly of all cheerful.

Reply from Kath O'Dwyer, Manager at Penhill

It is nothing short of a pleasure having your family member at Penhill as part of the Penhill family. We absolutely embrace the fabulous sense of humour that comes with caring for your loved one and how much we enjoy the amazing relationship that you have as a family and a support network. We are so glad that we have your trust and that Penhill is considered Home, we are glad it is. Thank You for your lovely and honest review.
Kindest regards.


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Review from A J (Resident) assisted by family/friend published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having realised I could not stay in my own home on my own, I moved into Penhill for a months trial, which has been very successful, and I have decided to make it my forever home. The staff are very nice, helpful and kind. My room is very good as I am on the ground floor. Penhill also has beautiful gardens.
I would recommend this care home.

Reply from Kath O'Dwyer, Manager at Penhill

it is with absolute pleasure that we get to welcome you to the Penhill family. We already enjoy sharing stories of your interesting life, your beautiful family and the travelling you have done. A lifetime of stories to share, I'm glad that you love the beautiful room and the views over the garden, Penhill really is a pretty house, a beautiful home, and I am really pleased that we now get to share it with you and your family too. Thank you for taking the time to write such a heartfelt review and for the recommendation.
Kindest regards.


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Review from Alison P (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first contact with Penhill was when the manager came out to meet mum and me prior to a week's respite care for mum. I instantly felt that this caring and capable woman knew what she was talking about and wasn't trying to "sell" the home. She really put my mind at rest and I felt very much at ease
going away for my own break. Penhill is the most amazing place. My mum went in for respite care of one week, originally. When I went to collect her she was in tears at leaving because she had enjoyed it so much. One week later, mum moved into Penhill permanently. The staff were amazing, without exception, and I was never made to feel a nuisance when I called or visited. Mum was welcomed with open arms and loved the care and attention she received. Mum was in Penhill for 16 months until she passed away. She received the very best care at all times and I absolutely recommend Penhill as the gold standard in residential care.

Reply from Kath O'Dwyer, Manager at Penhill

It was a pleasure from the 1st time of meeting your beautiful mum to have her in our care, and you as part of the extended Penhill family. She made us smile with her wit and dry sense of humour, her heart filled with kindness and compassion and wisdom that we all loved. She will remain forever in our hearts, as will you all. God bless.


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Review from Liz L (Great-Niece of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great Aunt moved to Penhill in 2015 at the age of 98. It is not just a care home, it is a family. Every resident has their needs met individually and are looked after with so much care and love.
Recently my Great Aunt ended up needing to go to the hospital. Although they informed us she would not
be able to return home, the leadership staff at Penhill went above and beyond what they needed to do to ensure she returned to home for her final days.
Since returning with an end of life care plan the staff are doing things above and beyond their normal day to day routine. My Great Aunt, now 103, is happy and receiving the best treatment of love, laughter and the familiar faces of the staff.
During these past few months of lockdown, Penhill has kept all families updated on their situation and to date have been Covid free for the whole 6 months. An absolute credit to the staff.
If you are looking for a care home I highly recommend Penhill. Thank you to all the staff there for their hard work.

Reply from Kath O'Dwyer, Manager at Penhill

Hey Liz, it is only ever a pleasure to care for your beautiful aunt who continues to astound us on a daily basis, a lifetime of stories, a smile on her face and always words of wisdom. She is very much loved and being able to bring her home for the last journey of her life is as much as our pleasure as it is her wishes. We are truly humbled to be able to spend time with the great lady that she is and over 100 years of stories. You are all very loved by your aunt, and we will continue to do our absolute best to keep that smile on her face. Thank you for your kind and humbling words. It means so very much to us all. Kindest regards.


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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Penhill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Penhill is calculated as follows: ( (226 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 257 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Penhill is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 17 Feb 2025

Penhill Residential Home currently has one room available, featuring an en-suite bathroom for added privacy and convenience, as well as Wi-Fi access in all rooms to keep residents connected. Nestled in the charming village of Shirehampton on the southern edge of Bristol, our family-run home offers a tranquil, homely environment where individuality and dignity are celebrated. With a commitment to unparalleled personal care, our dedicated staff provide a holistic approach to nurturing emotional well-being while promoting independence and choice. This is an ideal opportunity to join our caring community, where residents are treated with respect, kindness, and sensitivity.


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