Visitors are welcome at Penhill Residential Home and are encouraged to maintain regular contact with their loved ones. To ensure the comfort and wellbeing of all residents, visitors are kindly asked to respect the home's protected mealtimes, during which visits should be avoided unless by prior arrangement.
When spending time in communal areas, visitors are reminded to be considerate of other residents, maintaining appropriate noise levels and respecting personal space. Visits may be subject to specific guidelines at certain times, and it is recommended that visitors check ahead for any updates
There is a courtyard for residents families to drive right up to the home to collect their loved ones. There is ample parking just outside Penhill for around 10-15 cars in a closed off road.
Penhill has a Review Score of 9.9 (9.877) out of 10, based on 23 reviews in the last 2 years. Over all time Penhill has 61 reviews.
Review from Eileen E (Niece of Resident) published on 4 May 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.877) out of 10 for Penhill is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.877 for Penhill is calculated as follows: ( (237 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 269 Ratings = 4.877
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Penhill is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 May 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 28 Mar 2025
Penhill Residential Home currently has one room available, featuring an en-suite bathroom for added privacy and convenience, as well as Wi-Fi access in all rooms to keep residents connected. Nestled in the charming village of Shirehampton on the southern edge of Bristol, our family-run home offers a tranquil, homely environment where individuality and dignity are celebrated. With a commitment to unparalleled personal care, our dedicated staff provide a holistic approach to nurturing emotional well-being while promoting independence and choice. This is an ideal opportunity to join our caring community, where residents are treated with respect, kindness, and sensitivity.
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