Springbank

1 Charlton Lane, Brentry, Bristol BS10 6SG
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9.3 3 Reviews
  • Springbank, Bristol
Springbank Residential Home specialises in caring for eleven individuals who have learning disabilities, some of whom may need a home with wheelchair access.

The service's aim is to empower users within both a safe and secure social environment and in the local community, in which the home is well-situated close to amenities and transport.

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Care Provided by Springbank

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 11 Service Users
  • Privately Owned
  • Care Offered
  • Autism/ASD
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Kay Williams (Manager)
  • Admission Criteria
    • Adults over 40
    • Ages 40+
  • Room Information
    • Single Rooms (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 1

Funding & Fees Guide for Springbank

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room

Springbank Reviews (3)

9.3

Springbank has a Review Score of 9.3 (9.250) out of 10, based on 3 reviews in the last 2 years. Over all time Springbank has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
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1
3
0

Review from Kim H (Brother of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springbank is amazing, manager, staff.
When can I move in? x

Reply from Kay Williams, Home Manager at Springbank

Thank you for such a lovely review, we are as always all so grateful for such positive feedback and recognition of the care and support we are proud to provide. We are all very happy to have you in our Springbank family.


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Review from C B (Sister of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has lived in Springbank for about seven years and considers Springbank his home. All the staff are very caring and friendly, and my brother is very happy and settled. During lockdown, the staff worked very hard to ensure the residents coped with such a difficult situation, organising in-house
activities and Zoom meetings with our family.

Reply from Kay Williams, Home Manager at Springbank

Thank you for taking the time to write this wonderful review; we really appreciate it. Your kind words will be passed on to the whole team.


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Review from Sue M (Friend of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit Springbank to visit a friend who lives there. The staff are always very welcoming, and my friend is very well supported and cared for. I am kept up to date with any changes going on in the home.

Reply from Kay Williams, Home Manager at Springbank

Thank you for taking the time to write this wonderful review; we really appreciate it. Your kind words will be passed on to the whole team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Springbank is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Springbank is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.25 Points relating to the number of positive Reviews for Springbank is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 11 registered maximum number of service users is 2.2, which has been reached with 3 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Springbank

What types of Care is Springbank registered for?

Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Springbank provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Springbank have?

There are 11 Single Rooms.

What are the Facilities & Services at Springbank?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Springbank to the centre of Bristol?

4.1 mile(s) as the crow flies, distance by road may be significantly further.