Stokeleigh

19 Stoke Hill, Stoke Bishop, Bristol BS9 1JN
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9.7 69 Reviews
  • Stokeleigh, Bristol
Stokeleigh is an attractive, late Victorian home that sits within its own secluded grounds, having been conscientiously extended to provide additional living space and a stylish conservatory. Elegant, yet warm and welcoming, the spacious accommodation at Stokeleigh has been thoughtfully redesigned, incorporating many original features to provide a safe, appealing and comfortable home for residents.

Stokeleigh benefits from strong management and committed team members, who ensure residents are not only safe and well cared for, but also happy and content. The trained, compassionate and caring team has created an exceptional residential care home that provides a full programme of activities, entertainment and outings to cater for everyone’s taste.

Stokeleigh comprises 28 en-suite bedrooms which are all newly decorated and fully furnished. All of them have a digital flat-screen TV, telephone point and 24-hour call bell system.

As well as benefitting from a hairdressing salon, access to video calling to stay in touch with friends and family along with an all inclusive laundry service, the home offers residents a very friendly and social setting with a cosy living area, spacious conservatory and a bright and airy dining room to enjoy fully inclusive homemade meals.

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Care Provided by Stokeleigh

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sujatha Medikonda (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (4)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Stokeleigh

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • Special offer - for limited time only. Receive up to £200 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Stokeleigh to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome to visit 24 hours a day. Overnight visitor accommodation may be available subject to availability


  • Parking

  • Plenty of on-site Parking


Stokeleigh Reviews (69)

Total of 69, showing 21-40
9.7

Stokeleigh has a Review Score of 9.7 (9.670) out of 10, based on 17 reviews in the last 2 years. Over all time Stokeleigh has 69 reviews.

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Review from Kate F (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a quiet, peaceful location with a lovely garden. The manager and all staff are friendly, helpful and professional and create a peaceful, relaxed atmosphere. The house is also very clean and comfortable. I feel very lucky to have found this home for my dad, and I'm confident he is being well cared
for.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

Thank you for your very kind words about Stokeleigh. It is our pleasure to look after your dad, and we are so glad you have entrusted us with his care.


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Review from Lee H (Grandson of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gran has only been in for a short time, but she settled in exceptionally quickly, which I think is a credit to all the staff. Every visit that we have made, all staff are so welcoming and friendly, to the point of offering lunch at mealtimes! The use of colour around the home is good, and the garden
is wonderful, especially the different areas, sitting fruit, veg and flowers.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

Thank you so much for your fantastic review of Stokeleigh. It has been our pleasure to welcome your Gran into our lovely care home and to see her settle in so well with us. The colours and decor at Stokeleigh are designed to make all our ladies and gentlemen feel totally at home with us. Our garden is one of our favourite places and such a valuable asset at this time of the year, offering lots of shade where everybody can stay safe from the sun.


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Review from Louise W (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled so quickly into Stokeleigh, and that has been because the staff are so friendly and caring. Her room is warm and comfortable, and she has her pictures and some of her furniture in there to make it her own. Mum has been on a minibus trip into town and enjoyed a small glass of Irish
stout on St Patricks Day. Mum loves singing and having fun and still had a cheeky sense of humour, which the care staff all reciprocate to her delight!

Reply from Alison Reijman, PR Coordinator at Stokeleigh

Thank you so much for your wonderful words about Stokeleigh. It is our pleasure to care for your mother and to see her settle in so quickly and happily with us. We all love her and her cheeky sense of humour! We will share your lovely review with all our Stokeleigh team.


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Review from Louise T (Daughter of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father sadly passed away at Stokeleigh from old age and dementia, but he was very well looked after and cared for by the team. They worked tirelessly over the pandemic and made sure my dad was safe and happy. When restrictions allowed, he enjoyed lovely activities and outings. The staff were always
upbeat and supportive and worked closely with me on all aspects of my dad's care. Nothing ever seemed too much, and whenever we had any questions, they always had time to talk things through and be there for us. Thank you, Stokeleigh.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

Thank you for your incredibly kind words about Stokeleigh. It was our pleasure to care for your father, and we share your sadness in his passing. Our deepest sympathy to you all. Thank you so much for trusting us with his care and support.


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Review from S Y (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have all been very friendly and caring with my dad. He has settled in well. They have activities and outings weekly to keep everyone occupied.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

Thank you for your very kind words about Stokeleigh. We are delighted to have you and your dad as part of our happy family. It is so reassuring for us to see him settling so well with us, enjoying all the fantastic activities we organise to keep everybody occupied and entertained.


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Review from S H (Daughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first impression of the home was how "homely" it is and genuine/friendly the staff are. The manager is very helpful, caring and this seems to set the high standard for all. It feels like a home, not an institution. Mum has dementia, so doesn't remember what she gets up to daily, but as the carers
post on their Facebook page with photos, I can see Mum joining in activities - such a reassuring feeling.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

What lovely words about Stokeleigh. It is our pleasure to look after your Mum, to welcome her into our friendly Stokeleigh family and to see her enjoying our activities. We do consider ourselves very much a home from home for all our ladies and gentlemen. Our lovely team will be delighted with your wonderful review.


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Review from Rebecca S (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous place and facilities, always clean and tidy. Every visit always made welcome and nothing too much trouble. Very happy to see my mum settled and the lovely staff dancing around with her. I've been very impressed with the daily activities and think the coordinator is great with everyone. Really
can't fault the overall care and thank everyone here for their amazing work. You all work very hard!

Reply from Alison Reijman, PR Coordinator at Stokeleigh

What an amazing review of Stokeleigh. We are one big happy family here, and it is so lovely to have you and your Mum as part of it. There is never a dull moment at Stokeleigh, and we shall pass on your gratitude to our fantastic team, especially our lovely activities coordinator, who keeps everyone dancing and smiling!


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Review from Norma S (Wife of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is never going to be easy moving your husband to a care home, but the past weeks have been made so much easier and enjoyable by the staff at Stokeleigh. From the start, he was made to feel special, and every effort has been made to reassure, welcome me, and communicate with me. There is a relaxed,
happy and informal feel to Stokeleigh, with lots of fun, and a team of amazing workers who are clearly supported by strong leadership.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

What wonderful words about Stokeleigh. Thank you very much for your lovely review. It is our pleasure to welcome you both into our special Stokeleigh family. Our amazing team will be delighted with your very kind comments about them all.


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Review from Susan T (Daughter of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Stokeleigh for two years and has been looked after well with compassion and care. The staff are all very good. Her dementia has gradually decreased her mobility, and she is not totally reliant on the care staff, who are excellent and caring as she has deteriorated.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

Thank you very much for your review of Stokeleigh. It is our pleasure to look after your mother, who is a very much-loved member of our family. We always welcome feedback from our residents’ relatives and loved ones and would be delighted to discuss further any points you would like to raise about our facilities.


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Review from Jayne S (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in the past 15-months beautifully into Stokeleigh's caring family. All the staff are so pleasant and friendly. Mum enjoys baking, gardening and getting hair done.
Excellent, and thank you for everything.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

Thank you so much for your fabulous review of Stokeleigh. It has been such a pleasure seeing your mum settling in so well with our caring family and enjoying many of our activities. We shall pass on your thanks to our pleasant and friendly Stokeleigh team.


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Review from Stephen R (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad always says how happy he is to be here and how well looked after he is. I am never worried about his welfare and know he is in very good hands. He has a lovely room with views of the garden, and he enjoys the entertainment laid on, particularly the quizzes.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

Thank you so much for your wonderful words about Stokeleigh. It is our pleasure to look after your Dad, and we are delighted to know how much he enjoys all the entertainment we provide for our ladies and gentlemen. We shall pass on your superb comments to all our Stokeleigh team, especially to our activities coordinator who organises all the entertainment and quizzes.


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Review from Tina C (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stokeleigh management has been amazing in helping with Mums return from hospital after a fall. They helped assist us in getting extra care to support Mum in the isolation period on return. Even on the day of the fall, the staff stayed with Mum for four hours whilst waiting for the ambulance. So pleased
she's back in her safe, happy place. Also, I'm happy she's being cared for and looked after just how we would look after our own Mum. One gentleman has been great sorting staff and care, even coming in on their day off to assist the smooth transition back to Stokeleigh.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

Thank you so much for your wonderful review of Stokeleigh. The welfare and well-being of your Mum were of paramount importance to us during this difficult time, and we were glad we could give her all the help and support she needed leading up to and on her return here. We shall pass on your thanks and gratitude to the management and team at Stokeleigh, especially the gentleman you mention.


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Review from Gail A (Niece of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely staff, caring and helpful.
A wonderful place.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

Thank you so much for your lovely review of Stokeleigh. Our wonderful, caring and helpful team there will be delighted with your comments about them.


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Review from J C (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum, who has dementia, has been a resident at Stokeleigh for two and a half years. Stokeleigh appears to be well managed, and the staff seem very caring. The staff appear to be very conscientious regarding medical issues that residents have or develop.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

Thank you so much for your lovely comments about Stokeleigh. It has been a very challenging time for all of us, but our overriding priority is to keep all our residents safe. We are delighted you are pleased with the way we are looking after your mum and we shall share your wonderful words with all the team.


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Review from H J (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The garden and conservatory and separate rooms to sit in, as well as the low number of residents, were what sold the home to us initially.
The staff care, support and family home feel of the care home has been what's made it a place to stay and lovely place to visit my mum in.
Only negative during
lockdown, they need more carer led group or individual activities - my mum is in need of more stimulation.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

Thank you so much for your lovely review of Stokeleigh. We are very proud of our wonderful home, which the residents enjoy so much, especially the sunny conservatory and our glorious garden. We do appreciate your feedback about the activities and will pass on your comments to our Stokeleigh team.


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Review from S C (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for four years. All this time the care has been outstanding in all aspects. The team has gone out of their way to maintain these standards in lockdown with covid19 and continue to give superb personal care. I have no doubt that their attention to details and compassion
to the residents has helped them and their relatives to cope with these difficult circumstances.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

Thank you so much for your wonderful words about Stokeleigh. It is our pleasure to look after your mother especially during these very difficult times. We will share your lovely review with all the team here at Stokeleigh, and look forward to seeing you again when it is safe to do so.


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Review from S P (Granddaughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support the staff give to the residents is superb. I feel confident that my nan is safe and secure as well as happy and loved. The staff are always available to talk and communicate brilliantly. I wouldn't hesitate to recommend this care home! Thank you.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

What a terrific review of Stokeleigh. We are ensuring your nan - together with all our other residents - are being kept safe and secure during these very difficult days. Thank you so much for your recommendation which we shall share with all our wonderful Stokeleigh team. They will be delighted to know how much you appreciate the way in which we are caring for your nan.


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Review from J B (Daughter-in-law of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Stokeleigh continue to provide a very caring, informal and friendly atmosphere for both the residents and their families. You have a real sense of “home” as soon as you enter the building. This is due to the leadership style of the manager, who ensures that this is the residents' home.
All staff, no matter what their role, spend time with the residents, some going beyond their role, which is very much appreciated by the families. Kindness is in abundance from many of the staff. Mother in law often shares brunch with a member of staff which she enjoys. Activities take place each day, which are varied, fun and creative. The activities coordinator takes time to find out individuals likes and enjoyments from their past and strives to place these into the activities. I am very grateful for the care, sensitivity, encouragement and fun times that are given to my mother in law. All relatives are made to feel very welcome and are also well supported.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

Thank you so much for your fantastic words about Stokeleigh. We view everybody - residents, their relatives and friends, and our staff as all part of the Hartford family, and we are so glad that you appreciate how much Stokeleigh is "home" for everybody there. We will pass on your lovely comments to our super Stokeleigh team.


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Review from Penny J (Daughter of Resident) published on 31 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and friendly home from home for my mother. Enough space and rooms for Mum to move to for quieter times or if she wants company and to join in with the activities. The staff are friendly and helpful and willing to answer questions and chat about what has been going on. Lots of lovely activities
during the Christmas period for all to join in, parties, music, cheese and wine and a lovely Christmas lunch. The lovely chefs cook fresh meals daily and happy for us to visit the kitchen and chat about what's on the menu each day and accommodate dietary requirements and preferences.
Thank you to all the team at Stokeleigh!

Reply from Alison Reijman, PR Coordinator at Stokeleigh

Thank you for your lovely words about Stokeleigh. We are so glad you enjoyed the Christmas activities there and that your mother is able to join in whenever she wants to. We ensure all our residents have the choice of being active or having the space for some quiet time. Our wonderful team, especially the chefs, will be thrilled with your review, and we shall share it with them all.


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Review from J K (Son of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With limited experience of care homes (two in detail), I've found Mum's residence excellent in all respects, with no concerns presented at all over two and a half years of residency. All staff consistently carry out their duties with respect, care and professionalism, often going beyond requirements.
They treat all residents as members of the family and the care home is a "home" in all respects.

Reply from Alison Reijman, PR Coordinator at Stokeleigh

John, thank you so much for your wonderful review. Being a family-owned business, it is so important to us that all our residents, relatives and our staff feel part of the Hartford Care family and we are so glad that you are totally satisfied with the way your Mum is being cared for. We shall ensure your comments are passed on to all our staff at Stokeleigh.


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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Stokeleigh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Stokeleigh is calculated as follows: ( (138 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 200 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stokeleigh is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Sujatha

Sujatha Medikonda

Job Title: Home Manager

Joined: 2014

A very warm welcome to Stokeleigh Care Home.


My name is Sujatha and I am extremely proud to be the Registered Manager here and to be part of the Hartford Care Family since 18th November 2024.


With over 22 years of experience in elderly care, I strongly believe that all of our residents have the right to be treated with dignity and respect. Together with my fantastic, cohesive team of staff, we ensure everyone receives the best level of care. Our home is set in beautiful surroundings, only a few minutes from Clifton Downs and the iconic Clifton Suspension Bridge.


All visitors to our home are greeted with a warm, friendly and welcoming face and are immediately made to feel at ease. We look forward to meeting you.