Wood House has a Review Score of 9.3 (9.263) out of 10, based on 5 reviews in the last 2 years. Over all time Wood House has 15 reviews.
Review from Andy L (Friend of Resident) published on 1 October 2024
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Overall Experience
5.0 out of 5
Reply from Jacqueline Ryan, Home Manager at Wood House
Thank you for taking the time to leave us this kind review, we really appreciate it. Your lovely comments will be passed onto the rest of the team.
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Review from Karen P (Sister of Resident) published on 21 June 2024
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Overall Experience
5.0 out of 5
Reply from Jacqueline Ryan, Home Manager at Wood House
Thank you for leaving us such a lovely review about the care of your sister. Your kind words will be passed onto the rest of the wonderful team.
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Review from G C (Father of Resident) published on 4 January 2024
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Overall Experience
5.0 out of 5
Reply from Jacqueline Ryan, Home Manager at Wood House
Thank you for leaving us this lovely review, it is great to hear that your son is happy at Wood House and enjoying all of our outings and activities. Your kind words will be passed onto the rest of the team.
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Review from Victoria F (Sister of Resident) published on 4 July 2023
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Overall Experience
5.0 out of 5
Reply from Jacqueline Ryan, Home Manager at Wood House
Thank you for taking the time to leave us a review. We are so pleased to hear this about your sister. We appreciate all of your kind comments about our service and our team, it really means a lot to us here at Wood House.
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Review from B M (Mother of Resident) published on 12 June 2023
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Overall Experience
4.0 out of 5
Reply from Nicola Heirene, Marketing & Communications Officer at Wood House
Thank you for your feedback. We are so pleased that your daughter is happy here at Wood House making you happy too.
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Review from R R (Sister of Resident) published on 3 October 2022
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Overall Experience
4.0 out of 5
He is encouraged to join the other residents and join in as much as possible
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Review from Eileen P (Mother of Resident) published on 22 September 2022
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Overall Experience
4.0 out of 5
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Review from Clive P (Stepfather of Resident) published on 19 September 2022
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Overall Experience
4.0 out of 5
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Review from H O (Daughter of Resident) published on 19 September 2022
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Overall Experience
5.0 out of 5
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Review from J M (Father of Resident) published on 14 September 2022
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Overall Experience
4.0 out of 5
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Review from S H (Sister of Resident) published on 13 September 2022
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Overall Experience
5.0 out of 5
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Review from Nick C (Resident) published on 30 September 2021
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5.0 out of 5
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Review from A C (Resident) assisted by family/friend published on 2 July 2021
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Overall Experience
5.0 out of 5
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Review from James W (Brother of Resident) published on 13 September 2017
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5.0 out of 5
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Review from Susan C (Mother of Resident) published on 5 September 2017
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3.0 out of 5
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The Review Score of 9.3 (9.263) out of 10 for Wood House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.763 for Wood House is calculated as follows: ( (45 Excellents x 5) + (14 Goods x 4) ) ÷ 59 Ratings = 4.763
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.5 Points relating to the number of positive Reviews for Wood House is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 5 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 May 2023
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Job Title: Service Manager
Joined: 2003
My Name is Jacqueline and I am the manager of Wood House.
I have worked at Wood House for 21 years now. I have had the opportunity to progress through the roles and then to become the registered manager at Wood House for the past 6 years. Shaw Healthcare have supported me to gain qualifications and training to support me within my role.
My Passion is to ensure we give the best possible life, opportunities and access to the healthcare they deserve. I absolutely love my job and ensuring the Service users we look after receive the person-centred care and support they need and deserve. We are a team and we are one big family.
Job Title: Administrator
Joined: 2018
I’ve worked at Wood House for just over 6 years now.
I’ve always enjoyed working in an admin role, but working here at Wood House has given it an entirely different look.
The residents come in for a chat, not just when they want money. The bonds you make when you give the resident the time make working here feel worth the work, worth the 2 hours travel to work and 2 hours home.
I wouldn’t travel the amount of time I do for this job if Wood House wasn’t worth it.
The support from the manager is next level, no other job I’ve had has had such an understanding manager and one you can feel relaxed around can talk to about any and all problems.
Wood House has a relaxed and fun approach to work-life but is still efficient in getting the job done correctly.
Job Title: Team Leader
Joined: 2007
I'm Analyn Miranda, I have been working at Wood House since 2007. I consider Wood House as my second home because it feels like it.
The service users and staff are like family, we share our goals and inspirations for our home and we all work hard for it.
I'm very proud of being part of our team and continuing to serve our service users with our very best to meet their needs and help them to reach their maximum potential as much as possible in all aspects of their lives.
Job Title: Team Leader
Joined: 2024
Working at Woodhouse has been such a learning experience for me.
I previously came from 20 years of working in the Mental Health field and decided to switch care sectors.
I am pleased that I found Wood House.
Wood House has taught me so much regarding caring for people with Learning Disabilities.
Jacqueline the manager is always finding ways to improve the team and improve the quality of living for the service users.
My role as a Team Leader stretches my ability to serve the team and service users.
I love the home feel that Wood House has.
It is so nice to see that the service users go out to the Pub for a pint and mingle with the general public. Or that they have parties within the home to celebrate birthdays, funerals, national holidays as well as football.
Wood House is a community within itself.
Whenever we have outside resources come to the home, they are all pleasantly surprised as to how welcoming, warm and clean our home is.
It is my privilege to work in such a lovely home.
