Abbey Gate

71 Beach Road, Weston-super-Mare BS23 4BG
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8.9 23 Reviews
  • Abbey Gate, Weston-super-Mare
Abbey Gate is part of a ‘not for profit’ Christian organisation which was started by some of the local churches in Weston-super-Mare 60 years ago, when they had a vision to start care for those in need of some help.

They are registered for 20 residents, which ensures they have a ‘home from home’ friendly atmosphere. The dedicated trained staff provide high levels of care with a person-centred approach, ensuring all individual needs and preferences are met.

The house is situated in a quiet area of Weston and has good transport links. Parking is available on the road for easy visiting. The front of the house overlooks the seafront which is easily accessible and is situated just in front of Clarence Park, with its lovely trees and gardens, where residents are often able to go for walks with carers. Sometimes they have a picnic in the park with an ice cream treat! They are privileged to be in an area that is flat with easy use of a wheelchair in case of need as well as being able to walk to the local shops or stroll along the prom enjoying the sea views.

The team provide day care, respite and long term care and encourage you to contact them to arrange either a visit (Government guidelines procedures permitting) or arrange a ‘virtual’ tour via telephone or through this website.

Please visit their website for more information

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Care Provided by Abbey Gate

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Marie McMillan (Registered Care Manager)
  • Admission Criteria
    • NHS referals, Brokerage referals, Self Funders
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Abbey Gate

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £875 – £975
    • RESPITE Self-Funded Residential Care £950 – £980

  • Respite care available for long or short stay.
    All meals, personal care and laundry included
    Medication can be administered.
    Booking in advance.
  • (these prices are only a guideline, please contact Abbey Gate to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time, please consider meal times. In exceptional times of the Covid pandemic, visiting will be by appointment.


  • Parking

  • Parking is on the sea front or Clarence Road South


Abbey Gate Reviews (23)

Total of 23, showing 1-20
8.9

Abbey Gate has a Review Score of 8.9 (8.943) out of 10, based on 6 reviews in the last 2 years. Over all time Abbey Gate has 23 reviews.

Overall Experience

  • 14
  • 8
  • 1
  • 0
  • 0

Date Published

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Review from Sarah W (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently my Fathers Dementia has got significantly worse, and his behaviour has been challenging to the staff . However upsetting this is to the family , the care staff have been exceptional in his care , showing him dignity and respect. They have been excellent in chasing the doctors to get him some
help medically with his sleeping which I am very grateful. The staff are always willing to let me know any updates. The food is exceptional. All in all I can't thank this care home enough for everything they do

Reply from jaime Parkins, operations manager at Abbey Gate

Thank you so much for such a lovely review! We all think ever such a lot of your dad and your whole family.


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Review from Ray T (Brother of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been looked after in the Abbeygate Care Homes for over three years and we are very happy with the care he receives.As he continues to face the challenges of dementia the staff have made appropriate changes to his care plan and have always treated him with kindness and respect.

Reply from jaime Parkins, operations manager at Abbey Gate

Thank you for your lovely review. We value your feedback very much and will always strive to do our best for everyone


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Review from A C (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Reasonable standards of care, not great at communicating. Not informing the family when a resident needs medical attention. The building is looking 'tired' and worn but the majority of staff are helpful and caring. The stair lift breaks down on a regular basis, 'trapping' residents upstairs. Regularly
mixing up laundry despite steps being taken to solve this.

Reply from Jaime Parkins, Operations Manager at Abbey Gate

We are very sorry to hear that you have not been satisfied with the current service. We strive to ensure that the quality of care is of a high standard and we are looking into improvements all the time. Please contact myself, at any time and I will always do my best to find a solution to any issue you may have.


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Review from Rebecca P (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy, content and more than satisfied living in Abbey Gate Care Home. She is extremely well cared for in every area and speaks highly of staff saying that they are very kind and caring. Whatever is needed for my mother, she always receives. Abbey Gate is a lovely care home and I would
highly recommend it.

Reply from Jaime Parkins, Operations Manager at Abbey Gate

Thank you for your kind comments and recommendation.


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Review from Robert C (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Abbey Gate for over six years and she told us it was the most wonderful place to be. The staff were her family too, everyone was so caring, we could not have asked for a better place for her to be. The building isn't the most modern, the rooms are a little dated but/and the
dealbreaker is the people that work here are the most caring anyone could ask for. Sadly, when Mum's final days came, they did everything they could to accommodate her needs and made her comfortable in her room.
I cannot thank this place enough, too many names to mention, you were all fantastic.

Reply from Ann Loynes, Administrator at Abbey Gate

Thank you so much for your lovely review. The staff loved your mum and it was a privilege to look after her.


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Review from M E (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As mum's care needs have changed they staff have made appropriate changes for her. They have always treated her with respect and have liaised with family to ensure her happiness in the home.

Reply from Ann Loynes, Administrator at Abbey Gate

Thank you for your feedback. It has been a pleasure to look after your mum and a pleasure to know you all as a family.


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Review from Sharon T (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Abbey Gate to be an extremely kind and caring environment. Extremely welcoming.
Nothing was too much trouble. A very warm welcome upon arrival and great care and kindness shown. I would definitely recommend it. We have already booked another stay!

Reply from Kara Weymouth, Home Manager at Abbey Gate

Thank you so much Sharon for the wonderful feedback on your mum's stay. We are looking forward to seeing your mum at her next stay.


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Review from Stephen T (Son-in-law of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbey Gate has been mum's home for the past 6 years. The home is beautifully furnished, bright, and open. Mum's room has been her own with all her personal belongings and cherished possessions, which have all been well cared for and protected. She has been extremely happy living in the home and has
been lovingly cared for by a dedicated and friendly staff that has always looked out for her well-being. The home is also a friendly environment for the residents who form friendships amongst themselves. Before COVID, the staff would take residents out for trips and coffee mornings and they are only too ready and willing to get back to normal so that the residents can enjoy things outside of the home. During COVID, the staff have worked tirelessly to keep residents entertained and they have also set up video conferencing facilities so that the residents could see and speak to family members on a regular basis. Abbey Gate's staff are the best.

Reply from Kara Weymouth, Home Manager at Abbey Gate

Thank you so much Stephen for your kind words, it means a lot to us all. It has been an absolute pleasure getting to know mum and care for her over the past six years. We wish her all the best in her future and the family too.


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Review from Mel G (Stepdaughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first experience using respite care for my step mum whilst dad underwent surgery. As a family we couldn’t have been more reassured by the helpful, kind and caring staff who looked after our step mum. It made dads recovery so much easier knowing that his wife was in the best care. Thank
you so much to the manager and team!

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Review from A J (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and helpful.

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Review from Mary E (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very happy at Abbey Gate. She says it is the 'best in the west'. The staff have been amazing during the pandemic. They have enabled Zoom calls, set up a gazebo in the summer and then a perspex screen in the autumn. The management have kept the residents safe and cheerful.

Reply from Ann Loynes, Administration Manager at Abbey Gate

Mary, it has been our pleasure keeping your mum safe during the pandemic, she is a wonderful lady who we love having at Abbey Gate. Thank you for the lovely feedback - The Abbey Gate Team.


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Review from Emma C (Granddaughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbey Gate is a home from home, it is warm, comforting and friendly. The staff are like family and show warmth, love and respect to all the residents and their families. My grandma has been so happy at Abbey Gate and loves the atmosphere and care she receives. The meals are excellent and there are plenty
of activities to keep the residents active. I do not hesitate to recommend this home. It is wonderful.

Reply from Ann Loynes, Administration Manager at Abbey Gate

Thank you for your kind comments, Emma, we are so pleased with the wonderful feedback and enjoy caring for your grandma - The Abbey Gate Team.


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Review from David A (Friend of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are efficient and professional and sociable. They are also friendly, polite and easy to speak to.

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Review from C M (Cousin of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly cousin was a resident of this care home and I am writing a review to endorse my feelings that she was well looked after during her time there. She was reluctant at first and slow to settle. She did, however, end her days there and was always happy and cheerful when I spoke to her regularly
by telephone. She commented on how lovely the staff were and said the view from her room was very pleasant. The staff I encountered when I telephoned were always polite and sounded kind and caring. I am sure this enabled my cousin to remain safe and contented in her last few years.

Reply from Kara Weymouth, Home Manager at Abbey Gate

Thank you for the feedback. She was a lovely lady and it was a pleasure to look after her.


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Review from Gerald B (Brother of Resident) assisted by family/friend published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best care home that I have been in. The staff have created very much a caring atmosphere with a lovely and appropriate combination of love and homeliness. The physical condition of the home is comfortable. The members of staff are all incredible always seeing to the needs of their residents
with consideration, great love and care. They take each person with such care and find it most natural to greet visitors sincerely and warmly making everyone so welcome at the home. I would find immense difficulty in faulting Abbey Gate Home.

Reply from Ann Loynes, Administration Manager at Abbey Gate

Thank you for your kind comments.


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Review from P W (Friend of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good but my friend said the meals were not very good, but it is a good home no smells, clean and friendly,

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Review from C Y (Friend of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home, very friendly staff. Lovely aspect.

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Review from Andrew F (Nephew of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Abbey Gate for several years and I have taken my father and my mum to visit her on numerous occasions. The staff have always been friendly and have always welcomed us.
They appear to have a strong relationship with the residents, more like a family than simply carers. The home is
warm, light and airy and as welcoming as the staff.

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Review from Malcolm T (Nephew of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am an occasional visitor to the care home where my last surviving Aunt lives. From a layman's perspective, I am continually impressed by the appearance and attitude of the staff, the cleanliness of the home and the care which is given to my aunt.

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Review from Libby T (Daughter-in-law of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is receiving excellent appropriate care. She is relaxed and content in her environment where she is treated appropriately and with respect. All the staff are very caring and do all they can to ensure her comfort and well being.

Reply from M James, Senior Manager at Abbey Gate

Thank you for your kind comments. We strive to maintain a high standard of care and support in each of our three homes.


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Current Review Score: 8.9 (8.943)

Overview of Review Score

The Review Score of 8.9 (8.943) out of 10 for Abbey Gate is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.443 for Abbey Gate is calculated as follows: ( (40 Excellents x 5) + (23 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 70 Ratings = 4.443

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Abbey Gate is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Mar 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Marie McMillian

Job Title: Registered Manager

Joined: 2005

I have a level 5 qualification in health and social care. I started with the company in the October of 2005.


Frequently Asked Questions about Abbey Gate

What types of Care is Abbey Gate registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbey Gate provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Abbey Gate have?

There are 20 Single Rooms.

What are the Facilities & Services at Abbey Gate?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbey Gate to the centre of Weston-super-Mare?

0.6 mile(s) as the crow flies, distance by road may be significantly further.