Alvony House Residential Care Home

25 Linden Road, Clevedon BS21 7SR
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9.9 34 Reviews
  • Alvony House Residential Care Home, Clevedon
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Care Provided by Alvony House Residential Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Alvony House Ltd
  • Person in charge
  • Veronica Rendall (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Alvony House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £750 – £1,400
    • RESPITE Self-Funded Residential Care £900 – £1,400

  • Fees are reviewed as Residents needs change. All fees are reviewed annually every April, in correlation with inflation.
  • (these prices are only a guideline, please contact Alvony House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting times are advised to avoid personal care hours and meal times. Preferred visiting times are between 11am-12pm, 2pm-5pm and 6pm-8pm Monday to Sunday. The home request all visitors let them know in advance that they will be coming. Please contact Alvony House for more information relating to visiting.


  • Parking

  • Plenty of parking on the road outside of the care home. Visitors collecting loved one's for outings more than welcome to use the driveway, being that it is not required for emergency purposes.


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Alvony House Residential Care Home Reviews (34)

Total of 34, showing 21-34
9.9

Alvony House Residential Care Home has a Review Score of 9.9 (9.933) out of 10, based on 10 reviews in the last 2 years. Over all time Alvony House Residential Care Home has 34 reviews.

Overall Experience

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Review from Kathleen W (Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have resided in the adjoining flats for over a year and I have meals in the dining room at Alvony House. I am encouraged to join in the activities and have made some really good friends that I visit within the care home, we have lots of activities that are arranged by the activities co-ordinator,
this has been an absolute blessing given the fact that we have not been able to leave the premises due to the pandemic. We have had theatre shows that have been watched via live-streaming and other activities in the lounge areas. The staff are really caring and considerate and have made a very lonely, sad, situation rather pleasant. They deserve praise for how they have all coped in such difficult times.

Reply from Veronica Rendall, Manager at Alvony House Residential Care Home

Thank you for the lovely review it was much appreciated.


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Review from Julia G (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Alvony House for 13 years. She is very happy there and I know she is safe and cared for. The staff are fantastic, nothing is too much trouble. The way they have cared for all the residents during this pandemic is truly amazing. There is a lovely garden for residents to sit in and
lots of activities available. From the start, 13 years ago, I knew I had made the right choice for my mum and I have never regretted it.

Reply from Veronica Rendall, Manager at Alvony House Residential Care Home

Thank you so much for your lovely comments they mean the world to us, we really do appreciate your support as well.


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Review from Perry K (Son of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alvony House has been looking after my mother for four years now, the level of care has been exceptional throughout, even more so in the recent COVID times, which the home has successfully navigated. Not only have the staff looked after everyone as you would hope, but they have also consistently gone
above and beyond the call of duty to provide a caring and stimulating environment for the residents.

Reply from Veronica Rendall, Manager at Alvony House Residential Care Home

Thank you for the lovely review, it means so much to have such wonderful feedback.


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Review from Rosemary P (Sister of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister, who has dementia, moved to Alvony House during the pandemic and so had to go into isolation for two weeks. The staff could not have been kinder during these difficult first weeks and during the subsequent settling in period. Throughout this difficult year, they have worked hard to keep the
residents safe and free from Covid. During the summer they arranged visits outside in the garden and then worked hard to facilitate visits in the "pod" when this became possible. This week I was able to go inside and sit with my sister because of the willingness of the staff to once more work hard to enable visits to take place. During what must have been a most difficult year I have always been met with smiles and good humour when visiting and know that my sister is well looked after in a cheerful, safe environment.

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Review from Linden S (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, who has dementia, has been a resident at Alvony House for the past 18 months. She is content and well looked after by the very caring staff. As a family, we are confident that her needs are catered for and she is safe. Our thanks to all at Alvony.

Reply from Veronica Rendall, Manager at Alvony House Residential Care Home

Thank you Linden for taking the time to write a review, it is much appreciated.


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Review from Nancy F (Sister of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for almost 7 years and throughout that time the care that she has received has been nothing less than excellent. The owners and staff are extremely friendly and caring with lots of good banter. Throughout the Covid 19 crisis, their first priority has been the happiness,
safety, and security of the residents. Thank you all so much. Well done.

Reply from Veronica Rendall, Manager at Alvony House Residential Care Home

Thank you Nancy for your support as well, because it has been greatly appreciated at this very difficult time.


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Review from C S (Nephew of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The whole experience has been - helpful, friendly, caring, understanding, thoughtful, caring, amusing, considerate. There is nothing to complain of or criticise.

Reply from Veronica Rendall, Manager at Alvony House Residential Care Home

Thank you so much for taking the time to review our service. Your support has been tremendous throughout your uncles stay with us. My staff and I would like to thank you for our vouchers, it was a lovely touch.


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Review from Jane K (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of the staff involved in my mother's care at Alvony House over the last three and a half years. They were consistently kind and caring. I felt that they understood her needs and made sure they were met as her dementia progressed. They got to know her, and I felt, they became
genuinely fond of her.


They were faultless in helping us through her passing; they could not have done anything more to make it as peaceful as was possible for her. We really felt that they cared.
I will always be grateful for their help to her and us.


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Review from Maxine S (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went into Alvony House as my dad was ill and needed to be admitted to hospital. My mum spent 18 weeks at Alvony House until my dad was well enough to have her home.
As a family, we were very happy with the care Mum received. All the staff were extremely kind, caring and looked after Mum so well.

Reply from Veronica Rendall, Manager at Alvony House Residential Care Home

Thank you for the kind review, your mother was an absolute pleasure to care for. We will miss her greatly but are so happy that she is now back with her husband.


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Review from B H (Daughter-in-law of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law and mother-in-law stayed at Alvony House Nov 18 - June 19. The staff were fantastic and made them feel welcome and settled from the first day. Father-in-law was terminally ill and we were so grateful for the palliative care provided at Alvony House and he passed away peacefully there
and we're so thankful that we didn't have to move him, he was settled and content. Despite suffering with dementia, my mother-in-law was well cared for. We cannot thank Alvony House enough.

Reply from Veronica Rendall, Manager at Alvony House Residential Care Home

Our only regret was not meeting your lovely in-laws sooner.


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Review from M M (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care and unlimited patience. Really friendly, helpful staff. Great food.

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Review from S T (Daughter of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly and caring residential home in every way. It gives my family peace of mind to know both of my parents and individual needs are looked after. Well done Alvony House and thank you.

Reply from Veronica Rendall, Manager at Alvony House Residential Care Home

I am extremely happy with the comments received by our lovely supportive relatives, we aim to improve our service every day.


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Review from Robert B (Son of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial impression of this well run and happy home has not varied. The happy and sufficiently attentive staff work well as an efficient team. I noticed this month that the activities for the residents have increased and there is a variety, all which were achievable and the residents were happily
engaged in. Mother enjoys the food (which always smells wonderful to me), although not a great eater. The staff are well aware of this small lack of appetite and monitor her intake very well. I find the home a very warm and welcoming establishment.

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Review from June J (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the home in January 2017.
My life has improved as I was worried for my mother's welfare.
This has given her a dignified life for the time she has been here and far better than I can do for her. Peace of mind and secure surroundings.
Thank you to management and staff.

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Alvony House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Alvony House Residential Care Home is calculated as follows: ( (111 Excellents x 5) + (8 Goods x 4) ) ÷ 119 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alvony House Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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