Gorselands Care Home

45 The Avenue, Clevedon BS21 7DZ
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9.8 49 Reviews
  • Gorselands Care Home, Clevedon
Gorselands Care Home is a converted Victorian home situated in scenic surroundings, an excellent location and accommodation for a comfortable retirement while having access to skilled care.

Excellent refurbishments have incorporated modern care innovations, including a purpose built hair salon. The service has a great reputation in Clevedon where it is the longest established facility.

Carers are fully qualified to carry out dementia care, while being trained to consider all aspects of health, safety, security and nutrition as part of the service.

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Care Provided by Gorselands Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • NHRH Ltd
  • Person in charge
  • Deon Davis (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Gorselands Care Home Reviews (49)

Total of 49, showing 21-40
9.8

Gorselands Care Home has a Review Score of 9.8 (9.769) out of 10, based on 8 reviews in the last 2 years. Over all time Gorselands Care Home has 49 reviews.

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Review from Kay D (Daughter-in-law of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with this care home. It is a very caring and secure place and my mother-in-law is very well looked after.

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Review from R J (Husband of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into the care home in December 2018 after being diagnosed with dementia in 2014. We chose Gorselands after a detailed investigation of other homes in the area. It is a beautiful, Victorian house, in a quiet residential area surrounded with a large, well-kept garden which is available to
the residents and is provided with garden furniture. I am able to visit my wife daily. She occupies a single room with ensuite which is cleaned daily, is decorated to a good standard, with all the safety requirements. None of those smells throughout the home often associated with care homes. The care home is beautifully decorated throughout. The staff, across the board, are cheerful and kind, professional in creating a homely atmosphere. Management is always available for advice. My wife has settled into her new life and is happy. This has removed a great worry I had as to her well being in the future.

Reply from Lesley Spiller, Proprietor at Gorselands Care Home

Thank you for your lovely review, it means so much to all of us here at Gorselands. I am so proud of our great team and glad that your worry regarding your lovely wife's wellbeing for the future is removed.
Thank you again.


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Review from I M (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gorselands is a beautifully presented, very well run, family owned care home. The residents are surrounded by affection and genuine warmth, several members of staff have worked there for 30 years, which in itself speaks volumes. The food is prepared from fresh, the activities are varied and the garden
is immaculate and very accessible. I feel my Mum is in the best place she could possibly be.

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Review from P C (Son of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is in a large house in a pleasant, leafy road. Although there has to be some security the atmosphere is most pleasant, welcoming in fact. A caring approach is evident from the top down i.e., in the concern for the residents shown by the owners, the manager and all the staff whatever their role.
The staff, with the immediate task of seeing to the individual welfare of the residents (entirely women), are always on hand, alert and concerned. Visitors are made welcome, the resident's individual accommodation is of a high standard, spotlessly clean and well maintained. The food is excellent. There are various activities within the home and trips outside from time to time. The home's excellent reputation is certainly well deserved.

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Review from Sandra C (Niece of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been in Gorselands for nearly four years. It is a wonderful place and they really look after their residents. They get them involved in lots of different activities from cooking to flower arranging and doing a sitting down version of keep fit. All the staff are excellent and really go out
of their way to make the residents as comfortable and happy as they can. They also look after the visitors with a cup of tea at hand as soon as you arrive. I have visited this home on all different days and times and have only ever seen positive interactions between staff and residents. I cannot recommend this care home highly enough, and would not hesitate to move there myself, if ever needed.

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Review from June L (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gorselands is a very nice home where my mum spent her last months.
All the staff are friendly and caring, could not wish for a better place for anyone to finish their last years.

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Review from C M (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially went to Gorselands for respite as myself and my sister had been looking after her 24/7 as she suffers from dementia and can't be left alone.
From the first time we visited we saw it was a homely place with friendly and caring staff.
Mum's room is lovely and clean and the whole home is
clean and well maintained.
Her clothes are washed and ironed well so she always looks clean and tidy.
There is plenty of stimulation for the residents with entertainment especially involving music, games and crafts where they can join in if they want or a quieter room if not.
The home is always welcoming, we are always offered tea or coffee and biscuits on arrival.
Mum is now permanent as she has started to settle in well.

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Review from Alison T (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Gorselands in September 2017. My sister and I visit most days at various times of the day and all the staff are always welcoming and caring. Before her move, mum was often worried and frightened even until we were with her 24/7. Now it is such a relief to know that she's being cared
for day and night by an experienced team of lovely people and the time we have with her can be "quality time". Her ensuite ground floor room is perfect - always clean and she settled in well. She's encouraged to join in with the variety of group and one to one activities, music and sing-songs and even during the winter, has been able to potter in the secure, level, well-kept garden as she loves to do. There is always a calm and friendly atmosphere. Thank you Gorselands.

Reply from Lesley Spiller, Proprietor at Gorselands Care Home

Thank you Alison, it is a pleasure to be able to care for your lovely mum.


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Review from P B (Daughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult for me to comment accurately on activities/facilities as my mother refused to join in with what was offered. I could see other residents taking part, however. The staff were fantastic, caring and patient and I cannot thank them enough.

Reply from Lesley Spiller, Proprietor at Gorselands Care Home

Thank you Penny for your lovely review.
I agree it was a great shame your mother refused to join in with our many activities that are available every day, but there were days she would wholeheartedly join in the singing and it was lovely to see her do this although as you say very rarely. It would have been wonderful to see her partake in our latest acquisition The Tovertavel (magic table) as the interactive games breakthrough apathy by stimulating both physical and cognitive activity and encouraging social interaction.
Moreover, this creates treasured moments with family members and carers.


The games are all about enjoyment and wonder, it has been an amazing activities tool for us to work with hopefully enhancing the lives of all the clients who will partake. The staff love nothing more than seeing the smiles on faces when they are using this great fun activity.
But your mother was a great character and amazing storyteller and that in itself made caring for her very memorable. Thank you again Penny for entrusting her into our care here at Gorselands.
All the best


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Review from Michael L (Son of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Gorselands in Feb 2017 and passed away on the 3rd August 2017. We visited around 10 care homes before making a choice for Gorselands.
The home is amazing, very clean and well decorated with lovely gardens.
The overall quality of food, attention to detail from the owners and staff
are excellent.
Overall the owners and staff treat patients in the way they would treat their own.

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Review from Mary B (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care. Staff helpful and efficient.
All rooms and public areas are spotless. My mum is always clean and tidy. Hair and nails are done on request.
The meals are cooked to a good standard and tea and biscuits are provided to visitors as soon as they arrive. The gardens are lovely and security
for the residents is excellent. Key code on the main gate.
The residents are encouraged to join in activities e.g. Indoor skittles, lower arranging, singing and recently making Easter Bonnets.

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Review from John M (Son of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 90, suffers from dementia. She was living at home (with care) but became increasingly more frightened, confused and depressed. After four months in Gorselands, she is a different woman. She is happy, enjoys her days and has regained her sense of humour. This is all due to the atmosphere
and the staff at Gorselands.

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Review from Vanessa R (Daughter of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gorselands is a very clean and homely place. The staff are very caring and treat residents with kindness and respect. Time is given to activities and residents encouraged to join in. A good atmosphere abounds and I would recommend the home to anyone in need of care.

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Review from Sally S (Daughter of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love Gorselands. Mum has been here over three years and the care they provide is exemplary. We feel very comfortable if we need to speak to the staff. They are friendly, attentive and caring.
They organise lots of activities for the clients if they want to part-take and also trips out on the mini-bus.
As a relative and visitor, I feel welcome and quite at home myself. Mum is extremely happy here.

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Review from Julie C (Daughter of Resident) published on 18 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was hard to accept that mum needed to go into care. Thankfully, we found the wonderful Gorselands. The owners take great pride in their home, are often present and always available for relatives. We always felt welcome and confident mum was having the best of care. A stable and long serving staff
means the atmosphere is like a family home. The Manager is outstanding. Her thoughtfulness and care go beyond the call of duty. Staff engage well with residents, provide excellent care and ensure each resident retains as much dignity as possible. They work hard to create a happy atmosphere. Décor and grounds are beautiful; hygiene and food are excellent and individual tastes catered for. Residents enjoy weekly activities, trips and entertainment. The team strive to enable residents to stay until the end of life and mum was able to pass away peacefully in her lovely room with me by her side. Our enduring memory is of the love and support given to mum and us for the last two years of her life.

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Review from John C (Brother of Resident) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe this care home to be excellent. The staff are always on hand and my sister seems well cared for and happy. I would recommend it to anyone. It has most pleasant surroundings and gardens, and is always kept in an excellent condition.

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Review from Wilma P (Sister-in-law of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been a resident in Gorselands for 2 and a half years. My two sons and I visited a great many homes in the region before selecting Gorselands as the cleanest, most stimulating, and the friendliest of them all.
The staff are always pleasant and attentive. One of the things which
I thought quite remarkable, was the good humour of staff - no loud voices - lots of touching and reassuring. If my sister-in-law becomes ill, I have been contacted at home, and a doctor has been called.

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Review from Denise W (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The assessment process and transition of my dad from my home to Gorselands was very thorough, and done with lots of reassurance. The home and gardens are beautiful and staff are friendly and very caring. Dad now has a much more meaningful existence than I could provide. Many activities and entertainment
throughout the week. He settled quickly and remains happy since he moved in last December.

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Review from Jefferey V (Son of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had exceptional care at Gorselands and the staff were very caring, kind and supportive at all times. The food was very good. Her room was always kept clean and a good size. We were always kept informed with health concerns. It's a lovely caring home.

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Review from Shirley L (Daughter of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Gorselands for four months, she settled in well and on my last visit referred to Gorselands as "my lovely home". I have seen nothing but kindness and efficiency from the caring staff. They have also always made me feel welcome on my visits. There is a good range of activities
and trips which mum enjoys taking part in. Something is organised for most days. Mum particularly enjoys the lovely gardens and the ability to walk around them and sit out in them.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Gorselands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.969 for Gorselands Care Home is calculated as follows: ( (93 Excellents x 5) + (3 Goods x 4) ) ÷ 96 Ratings = 4.969

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Gorselands Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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