Gorselands Care Home

45 The Avenue, Clevedon BS21 7DZ
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9.8 49 Reviews
  • Gorselands Care Home, Clevedon
Gorselands Care Home is a converted Victorian home situated in scenic surroundings, an excellent location and accommodation for a comfortable retirement while having access to skilled care.

Excellent refurbishments have incorporated modern care innovations, including a purpose built hair salon. The service has a great reputation in Clevedon where it is the longest established facility.

Carers are fully qualified to carry out dementia care, while being trained to consider all aspects of health, safety, security and nutrition as part of the service.

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Care Provided by Gorselands Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • NHRH Ltd
  • Person in charge
  • Deon Davis (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Gorselands Care Home Reviews (49)

Total of 49, showing 41-49
9.8

Gorselands Care Home has a Review Score of 9.8 (9.769) out of 10, based on 8 reviews in the last 2 years. Over all time Gorselands Care Home has 49 reviews.

Overall Experience

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Review from Liz J (Daughter of Resident) published on 26 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident for the past 2 years, she is happy and settled. The home has been consistent in providing very good care. The staff seem happy in their work which helps us to provide a good atmosphere. There is a good variety of daily activities, plus regular mini bus trips to local
events such as the theatre.
A good selection of Christmas activities have also been provided. There is good liaison with the local GP and nurses, with the home keeping me informed of necessary information. The home always seems clean, sheets changed regularly and tidy. Nice secure gardens.

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Review from Denise J (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were caring and supportive and made Mum's final year as comfortable as possible. There was always plenty of entertainment provided, which the residents enjoyed. The staff work extremely hard to make sure the residents are well looked after. I would highly recommend this care home.

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Review from G H (Son of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the home in October 2015. The owners, manager and staff were exceptionally welcoming and friendly and made my mother very happy and settled very quickly. They have provided many activities, and she loves her room and stated the food is very very good.

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Review from Brian P (Nephew of Resident) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been looked after at Gorselands Care Home for 18 weeks. The family inspected numerous homes in the local area and are so pleased we took the decision to choose Gorselands Care Home. The staff are caring and empathetic. The home is always clean and there are many activities for the residents.
Visitors are always warmly welcomed by the staff and we are kept informed immediately of any issues. My family and I would recommend Gorselands Care Home to anyone.

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Review from Judith M (Daughter of Resident) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gorselands Care Home have always been caring listening to any problems you may have and putting anything right, cleanliness is exceptional. Always good to see lots of singing, activities and interactions with the residents, staff always ready to reassure and assist, we have no complaints and are very
happy with all the staff.

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Review from James M (Brother of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Gorselands Care Home for nearly six years. She is very happy there and to know that she is extremely well cared for by all the staff. Gorselands Care Home welcomes visitors and keeps one totally updated concerning the physical and mental health of ones relative. The
activities are numerous and varied, both theatrical and entertaining including regular professional artists. The proprietor is an accomplished singer and guitar player in his own right and performs weekly. The residents G.P has the highest regard for all facets of Gorselands.

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Review from Wendy R (Daughter-in-law of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with Gorselands Care Home, all the staff are very caring even when my mother in law gets frustrated and aggressive. They are so patient with her even when she gets bossy. The activities are great and several items made have been entered into competitions. Whenever you go to
visit you are always offered a drink which comes on a tray just like you would have if you were visiting that persons home. Nothing is too much trouble for the manager and it is good to see the owners take an active part of running the home and can frequently be seen in the home entertaining the residents.

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Review from Linda M (Daughter of Resident) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit I am always greeted by smiling staff and a general calm in the resident's lounges. Nothing is too much trouble and mother's well being is readily discussed by senior staff. Any health concerns are always attended to as needed with appropriate follow up information provided as soon as acted
upon. There are regular activities for mother to take part in - if she wants to. There is no pressure.
The most important aspect is that she is happy at Gorselands and that is the objective.

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Review from Lynne W (Daughter of Resident) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother weekly and always find her well looked after. She is clean and well fed and appears happy. I am able to bring my dog with me as my mum always loved dogs. There is a tidy garden which my mum likes being out in.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Gorselands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.969 for Gorselands Care Home is calculated as follows: ( (93 Excellents x 5) + (3 Goods x 4) ) ÷ 96 Ratings = 4.969

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Gorselands Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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