Gough House

13 Ellenborough Park North, Weston-super-Mare BS23 1XH
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9.5 18 Reviews
  • Gough House, Weston-super-Mare
Converted for elderly residential care provision, Gough House is a charming Victorian property with attractive surroundings that is ideal for those with daily care needs who wish to achieve a relaxing and comfortable retirement.

Respecting residents' privacy and dignity is a important part of the service, as is allowing each user to achieve an active and interesting lifestyle through the pursuit of hobbies and days out in Abbeycare's Minibus.

The service has a flexible approach to food menus, looking to incorporate all diets and tastes into a home-cooked menu, including for birthdays and special events.

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Care Provided by Gough House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 15 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jaime Parkins (Operations Manager)
  • Admission Criteria
    • NHS referals, Brokerage referals, Self Funders
    • Ages 65+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Gough House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £875 – £975
    • RESPITE Self-Funded Residential Care £950 – £980

  • Respite care with activities
    Day care three times a week
  • (these prices are only a guideline, please contact Gough House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome any time but please consider meal times.
    Specialise in respite care holiday accommodation
    Long term care


  • Parking

  • There is a small car park to the rear.


Gough House Reviews (18)

9.5

Gough House has a Review Score of 9.5 (9.495) out of 10, based on 7 reviews in the last 2 years. Over all time Gough House has 18 reviews.

Overall Experience

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Date Published

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Review from C L (Respite Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All nurses make me feel welcome and were extremely helpful. I felt safe and cared for by the team, nothing was too much trouble. The residents were friendly when I went downstairs and joined them for lunch.

Reply from jaime Parkins, operations manager at Gough House

Thank you so much for your lovely review! You are always welcome here.


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Review from J Y (Resident) assisted by family/friend published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into Gough House for 4 days while my family were away I had a ground floor room off the dining room which was very convenient for me. I mostly took care of myself but the staff popped in all the time to see if I needed any help and support.
The food was delicious and I had a choice of what I
wanted.
The entertainment was excellent and I really enjoyed the singer. The games were also very good, well organised.
The staff were all at hand if I needed them, very polite and caring.
I would be happy to go in again for respite if needed.

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Review from E F (Respite Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints or criticism about my stay at Gough House only the highest praise for the lovely manager and all the lovely staff. Everyone was so kind and helpful and nothing was too much trouble day or night, however busy they were. Visitors were always warmly welcomed at any time (other than
meal times) and always offered tea coffee or biscuits. I would have no hesitation in recommending Gough House to anyone considering residential or respite care and would certainly return there again.

Reply from Jaime Parkins, Ops manager at Gough House

Thank you so much for your lovely review! It was a pleasure to have you here and lovely to meet your husband too. We hope you keep in touch and know that you are welcome anytime.


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Review from Edna H (Wife of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's disease and had been attending Gough House for some time as a day centre user and I have always been satisfied with the service given, he was really anxious about staying there overnight and I expected on my return to find him a bit down in the dumps, so it was a wonderful
surprise to see him so happy and content. Gough House staff as always were so caring when I rang to get an update and reassured me that he was okay so much so he had been watching football in the evening with the staff.
Food likes and dislikes were catered for and a full routine at home information was recorded and as much as possible implemented.
I cannot speak highly enough about this home. If you live in the area and are looking for daycare or residential care please go and take a look around and you will find a happy comfortable place for your loved one to enjoy.
Top marks Gough House and thank you so much for caring for my dear husband, I am so grateful to you all.

Reply from jaime Parkins, operations manager at Gough House

Thank you so much for your wonderful words. It is a pleasure having him here and a pleasure knowing you too


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Review from Janice H (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy in Gough House, the staff are excellent in the care of Mum and are also very happy to accommodate to Mum's dietary needs.
The home itself is always spotlessly clean and tidy. Activities are arranged every day, which Mum enjoys.

Reply from Ann Loynes, Administration Manager at Gough House

Thank you for your positive comments. We strive every day to maintain a high standard of care in a home-from-home environment.


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Review from Patricia M (Wife of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A small but very friendly care home. My husband was in for respite while I had surgery. He was worried about it all but they soon put him at ease and I know he would want to go there again when I have a holiday.

Reply from jaime Parkins, operations manager at Gough House

Thank you so much for your lovely feedback. It was a pleasure having him stay with us


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Review from Emma C (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother attended the day centre at Gough House for a little over a year. Her dementia meant she had become very attached to my father and the daycare enabled him to have a much-needed break. The staff were so caring, supporting our family as well as taking great care of Mum. The activities were excellent
and varied, as were the meal options. The daycare co-ordindator in particular was amazing - born for the job and able to make my mum happy and comfortable at the daycare. Could not recommend more highly.

Reply from Ann Loynes, Administration Manager at Gough House

Thank you so much for this review. It was an absolute pleasure to be able to get to know you and your mum.


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Review from Caroline B (Wife of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous setting. Super staff. My husband is happy to attend and other users also happy on arrival and they are still smiling at the end of the day. Staff are only too happy to chat about any concerns or issues that arise and are also concerned about my wellbeing. Superb value for money and my sanity.

Reply from Ann Loynes, Administrator at Gough House

Thank you for your kind review. We like to get to know our families too - so it has been lovely to get to know you all.


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Review from Eleanor T (Wife of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Day Care (2 days per week) mean our lives are now balanced. Change of scene gives stimulation in the care of Alzheimer's.

Reply from Ann Loynes, Administrator at Gough House

Thank you for your kind comments. There are a few more spaces, so pleased to have recommendations.


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Review from B T (Son of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Nothing is too much trouble. My mother likes the staff and is happy with her care.

Reply from Ann Loynes, Administration Manager at Gough House

Thank you for the kind words, it is a pleasure to have your mum here with us.


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Review from Sharon B (Daughter-in-law of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law, aged 98 and a half, was admitted to Gough House Care Home in March 2019. She had lived in her flat on the High Street for 20 years. Fiercely independent, managing on her own, with no care whatsoever. Illness in February meant her health deteriorated and she was in hospital for 3 weeks.
Her son felt she could not be on her own any longer. With deteriorating eyesight, deafness, Gough Care Home kindly agreed to 'place' her. She is happy in her new home. Her room has been made cosy and homely. The staff are all particularly caring and treat her with dignity and respect. Cannot recommend this home enough.

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Review from Patti S (Daughter of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a warm, caring atmosphere where my Mom is doted on.
Each carer is kind, loving and very giving of time and energy. It is like a home from home.

Reply from Ann Loynes, Administration Manager at Gough House

Thank you for the kind response. We have a caring and committed team who constantly strive to provide an excellent service.


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Review from Barbara F (Wife of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had very good care while in the care home. He was in for 2 weeks respite care after being discharged from hospital and I had to have a break as I had hurt my back.
The staff were friendly and attentive.
The home, though an old building, was comfortable.

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Review from Patrick P (Respite Resident) assisted by family/friend published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is first class. The staff were first class. The home cooking really to my liking. I was very happy for the short time I was there but would not hesitate to go again.

Reply from Ann Loynes, Administration Manager at Gough House

Thank you for your kind comments. It was a pleasure to have you with us.


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Review from Sara P (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are welcoming when I visit, nothing is too much trouble for them. My father is well cared for and all his needs are met over and above what I expected.

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Review from J P (Friend of Resident) published on 24 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is the nicest most caring home that can't do enough for any of its residents.
The manager goes the extra mile to make sure that everyone gets the love and care they need and the staff are warm and friendly.
Very impressed with their recent CQC.

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Review from R P (Husband of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff, nothing is too much trouble.

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Review from Martin H (Son of Resident) published on 24 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the Staff at Gough House, Weston. We were in urgent need of respite care for my Mother. They were able to help at short notice and have looked after her really well. Big thanks

Reply from Mair James, Senior Manager at Gough House

Your review is very much appreciated, thank you for your positive comments I will ensure that this is passed on to all the staff at Gough House.


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Current Review Score: 9.5 (9.495)

Overview of Review Score

The Review Score of 9.5 (9.495) out of 10 for Gough House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Gough House is calculated as follows: ( (68 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Gough House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

No image found

Jaime Parkins

Job Title: Operations Manager

Joined: 2023

I oversee the running of our three care homes and I am also currently managing Gough House.


I have been in the care industry for almost 30 years in all different sectors and I have a real passion for caring for the elderly


No image found

Graham Tudor

Job Title: Daycare Administrator

Joined: 2017

Responsible for running Daycare centre and coordinating activities.


Frequently Asked Questions about Gough House

What types of Care is Gough House registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Gough House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Gough House have?

There are 13 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Gough House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Gough House to the centre of Weston-super-Mare?

0.2 mile(s) as the crow flies, distance by road may be significantly further.