Heathwood

9/11 Trewartha Park, Weston-super-Mare BS23 2RP
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10 42 Reviews
  • Heathwood, Weston-super-Mare
Heathwood is a well thought of specialist dementia care home. It has a lively and fun atmosphere but also plenty of space for quiet contemplation. They have designed the interior to feel like home.

The gardens are safe, easily accessible at all times directly from the living spaces and allow residents to indulge their hobby, walk freely or doze. In warmer weather they regularly use the space for alfresco eating and periodic parties.

Families are encouraged to take part in the care process through resident support and social group. The busy atmosphere ensures that people in the home are enjoying life to the full.

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Care Provided by Heathwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Debbie Knight (Manager)
  • Admission Criteria
    • Dementia or related condition
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Heathwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • Self-Funded Residential Dementia Care £1,000 – £1,500
  • (these prices are only a guideline, please contact Heathwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting anytime, but request everyone to avoid mealtimes if possible


Heathwood Reviews (42)

Total of 42, showing 1-20
10

Heathwood has a Review Score of 10 (9.965) out of 10, based on 12 reviews in the last 2 years. Over all time Heathwood has 42 reviews.

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Review from Sarah T (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had been at Heathwood for just over 2 years. During this time I have nothing but praise for all the staff, from the cleaners who keep the home clean and tidy, the clean clothes that are returned daily, the chefs and of course all the care staff. The food is homecooked and always plentiful, the
homemade cakes are amazing and definitely something my Mum was very keen on. The garden was a calm and nice space to sit in the sun with plenty of shade available when needed. The singer that visits on a Tuesday afternoon is always popular and you can see that the residents really enjoy the music. If Mum was unwell they would always contact the GP quickly and contact the family to make us aware.
My Mum was never one for joining in if activities were on, the staff would always try, but she preferred to sit and watch. As Mums dementia declined she could be difficult to deal with, but the staff were always patient and allowed Mum to do things in her own time, including a lye in! A home from home!

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Review from A P (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Heathwood for respite when it was lockdown, and when Mum became more unwell in January 2023, Mum went from hospital into Heathwood again for respite. After a best interest meeting, it was decided Mum needed full-time care. We chose to keep Mum in Heathwood because of the amazing team
that work here and the facilities. I have been in care homes that have no tea-making facilities where residents can help themselves. They also have lots of activities.

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Review from M S (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful and accommodating, always happy to help with a problem, nothing ever too much trouble. Food is amazing especially cup cakes on a Tuesday afternoon when we visit.

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Review from L S (Granddaughter of Resident) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They look after my nan very well, very caring and when I am upset they look after me and my young son, they let him play games with my nan.

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Review from M K (Friend of Resident) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is content, never mentions home, always clean, well dressed and has improved physically since being in here.

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Review from Jill H (Wife of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is amazing and always available to help and answer any questions. All the staff are excellent, and treat all residents with respect and dignity. Nothing is too much trouble. Like one big happy family. Relatives/visitors are always made to feel welcome. There are activities to keep residents
interested. Rooms are extremely good. Meals are all home-cooked and first-class. Homemade cakes every afternoon with tea and coffee. The garden is lovely and accessible to all at any time. I am always kept fully informed about everything to do with my husband. The care and understanding is second to none. Recommend Heathwood 100%. Would choose no other care home.

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Review from Cliff T (Son-in-law of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathwood is a wonderful home to live in. It is fresh, clean, homely, and friendly, with amazing staff who treat every resident with respect and lots of love and as individuals with their own needs. It's a very happy place with a lovely atmosphere. My father-in-law is very well looked after and is thriving.
He has been there nearly four years, and his words are 'I'm content and happy. The food is excellent, and I'm so well looked after.' The manager treats everyone as her own family, as does the deputy, and nothing is too much trouble. Each member of staff across the whole home is efficient, warm and friendly, and you can see how fond they are of every resident and all love what they do. Myself and my wife and all the family have always been made so welcome, in fact, my wife calls it her 2nd home. We are so grateful for everything they do. The great-grandchildren are making so many memories there with their grandad; they enjoy their visits, especially the parties. I would recommend Heathwood 100% to anyone.

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Review from Lesley T (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum sadly passed away recently and the love, care, dignity and patience shown by the manager and her staff was absolutely amazing. They are remarkable and also looked after me with so much compassion and love. I'm truly grateful Mum spent her final years at Heathwood with my dad who they are now
helping through his grieving process. They are truly wonderful and the manager goes above and beyond for her residents. I can never thank them enough.

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Review from D G (Friend of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my dearest friend received was amazing. The staff, especially the manager and one other were completely amazing and extremely professional. The understanding of my friend's condition was also prevalent. I could not recommend Heathwood enough. My husband and I are very grateful for how
our dear friend was cared for until she left the home and went to the hospital where she passed away peacefully.

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Review from John B (Son of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathwood is a well run home. The managers are efficient and are always available. There really is a lovely homely atmosphere and you are made to feel very welcome by all the staff. My Mother's room is always extremely clean. The staff are excellent and go out of their way to care for the residents.
At times it's like a party atmosphere. The garden is lovely with shaded and sunny areas. The kettle is always on for tea or coffee. Always a choice of homecooked food which my Mother enjoys! She says she is really happy and the staff are like angels.

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Review from Edith B (Resident) assisted by family/friend published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent. The staff are lovely. The home is really kept clean. The food is excellent, choice of food. Entertainment is good. All my washing and ironing is done for me. The staff are kind and gentle and they have a great sense of humour. The garden is lovely to sit in and it has plenty
of shade. We have our own dog. I am very happy here.

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Review from Scott G (Friend of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and managemnt team are excellent and my friend is very well cared for. There have been challenging times but the whole team have been highly professional. The room is ample for my friend's needs. My friend enjoys the food provided although she is never really hungry, she is promoted to eat.
My friend likes the experience of the home as she feels she couldn't cope on her own.

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Review from B E (Son of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very helpful and understanding with both family of residents and the residents themselves. Also, nothing is too much trouble, overall a fantastic home. I would definitely recommend this care home as they are always there to help with any questions or queries.

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Review from Sue H (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum had to go into a "home", I was heartbroken and very worried as I really didn't like any residential care home that I had been to visit. My mind soon changed when I spent time with Mum. The love and care that were shown to Mum were exemplary, and they went out of their way to try and help
her to be happy. Because of this, she grew to love than as well - what a wonderful group of people they are.

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Review from Wendy R (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum has only been a resident here for approximately eight weeks, her care, love and support by all members of the staff have been absolutely excellent. It's like one big happy family - nothing is too much trouble. My mum is looking so much better since being here. Thank you so very, very
much for giving my brother and myself peace of mind knowing she is so well cared for.

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Review from Sarah S (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise and thanks to give to Heathwood Care home during the three years and three months Mum was here. Lovely carers, excellent management, clean, homely, happy and relaxed atmosphere. Great communication about any issues with my mum and there were hardly any as she was very happy
here and so well looked after. She had a lovely room and the home is really well laid out with a big bright dining area looking out onto the lovely garden. thank you to everyone at Heathwood for everything you have done for Mum, I can't thank you enough.

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Review from R A (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with Mums situation and care in the home.

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Review from Annabel P (Daughter of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We fought with every fiber for Mum not to be put into care. In the end, it was taken out of our hands and she was sent to Heathwood. Heathwood is not the prettiest, nor up to date with modern state-of-the-art facilities. But what Heathwood has is heart, compassion, friendliness, kindness, and understanding.
Mum's room often has other people's clothes in it and not much of her own, but her room is beautiful, clean, warm, and homely. I cannot recommend it highly enough.

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Review from C H (Daughter of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Heathwood for a few months now and although concerned how she would adapt we were overjoyed to how she has settled in. Each visit we are so pleased to see Mum smiling and laughing. the staff I am sure would be working hard to create the equilibrium, and happy environment, we
consistently see to support the residents. The home is always clean, cheerful staff, rooms tidy and treated with dignity and respect. Mym has been has a trip out in the mini bus and spending time with other residents, so have come out of her shell. There are quiet areas and areas to engage with others. An example of what you envisage a care home to be.

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Review from Meryl S (Friend of Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My much-loved friend has been a resident at Heathwood for about two years. At the beginning of her stay, I was not able to visit because of Covid restrictions, but I was always able to chat with her on the phone and deliver gifts for her. Now that I am able to visit and indeed take her out, this has
become a weekly event. I ring each week to book our outing. The staff have always been really friendly and totally accommodating.
When I visit there is a friendly and caring atmosphere in the home. My friend seems to be really content and it is obvious that the staff are fond of her - which means a lot to me.
One of my delights is seeing how she is welcomed back after our weekly outings! It feels as though I am taking her back to a place where she is happy and loved.

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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Heathwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.965 for Heathwood is calculated as follows: ( (139 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathwood is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Debbie Knight

Job Title: Manager

Joined: 2010

Debbie joined Heathwood in 2010 as deputy manager before becoming the manager. Debbie's wealth of experience in care and her qualifications in Dementia Care Mapping and Gold Standards Framework, have made Heathwood an incredible place to live.


Frequently Asked Questions about Heathwood

What types of Care is Heathwood registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heathwood provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Heathwood have?

There are 27 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Heathwood?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Heathwood to the centre of Weston-super-Mare?

0.7 mile(s) as the crow flies, distance by road may be significantly further.