Heathwood

9/11 Trewartha Park, Weston-super-Mare BS23 2RP
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10 42 Reviews
  • Heathwood, Weston-super-Mare
Heathwood is a well thought of specialist dementia care home. It has a lively and fun atmosphere but also plenty of space for quiet contemplation. They have designed the interior to feel like home.

The gardens are safe, easily accessible at all times directly from the living spaces and allow residents to indulge their hobby, walk freely or doze. In warmer weather they regularly use the space for alfresco eating and periodic parties.

Families are encouraged to take part in the care process through resident support and social group. The busy atmosphere ensures that people in the home are enjoying life to the full.

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Care Provided by Heathwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Debbie Knight (Manager)
  • Admission Criteria
    • Dementia or related condition
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Heathwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • Self-Funded Residential Dementia Care £1,000 – £1,500
  • (these prices are only a guideline, please contact Heathwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting anytime, but request everyone to avoid mealtimes if possible


Heathwood Reviews (42)

Total of 42, showing 21-40
10

Heathwood has a Review Score of 10 (9.965) out of 10, based on 12 reviews in the last 2 years. Over all time Heathwood has 42 reviews.

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Review from D P (Son of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my mum has been receiving here since coming to live at Heathwood. All the staff are kind and caring and really look after all the residents with dignity.

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Review from John B (Son of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathwood was recommended and my mother moved in September 2020, they helped her transition into living with the home family and made her feel welcome at a difficult time. Whilst at Heathwood she rediscovered her early love of music and dancing, developing interests and activities she had not enjoyed
for years. The staff are a cohesive, well-led and fantastic team who clearly care for the residents; they consistently helped and supported my mother with kindness and compassion. Their support at the end of life (January 2022) is beyond appreciated.

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Review from Pamela B (Daughter of Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The are and kindness shown to my father is exceptional. Always a friendly home to visit. My father looks so well cared for. We would choose no other care home.

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Review from Antony N (Son of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and close knit team are outstanding in their service for the residents in their care. The home is just that, a home from home with lots of activities and things to entertain the residents. Food is just outstanding, we have had several meals with my father, and been to some of the events
that were arranged before Covid emerged. Since just before Covid, the home has been locked down, testament to their amazing care for the health and well being of the residents.
I know first hand how hard Covid has been for all the staff at Heathwood, everything has become more than difficult, but they have remained committed to caring for the residents, putting them first every time. Thank you's don't seem enough in these strange Covid times, but we are really grateful as a family to know how well cared for Dad is at Heathwood. If you are reading this, then you may be looking for somewhere for your loved one, believe me you won't be disappointed in Heathwood.

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Review from Robert C (Son of Resident) published on 26 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we viewed the care home, we knew that it was good by simple observations, such as fresh smell, friendly atmosphere, cleanliness, lots going on, friendly and welcoming staff. The room looked lovely. Mother was happy at the home and enjoyed the company of the staff and saw that they were
caring and kind, as we also noticed these qualities. She was only there a short while due to health issues. We cannot commend the staff enough. It was the best place for her to be.

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Review from Julia S (Daughter of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a lovely care home. My mum has dementia and has been a resident for 19 months. Mum has a lovely room and was able to bring a lot of her own things with her. I can't fault the care and, more importantly for me, the love and friendship she is given by everyone at Heathwood. I know she is
treated with the same care and compassion I would give her at home. I am always made to feel welcome and part of my mum's life. The home itself is well planned with various social areas and the residents always have free access to a lovely garden. There is always something going on within the home, my mum particularly likes the live entertainment as do all the other residents. They also have the option of going out on weekly minibus trips. The food and choices available are lovely and they are always offered a glass of wine with lunch if they would like one. The staff are lovely, well trained and deal brilliantly with residents. I couldn't have chosen a better home for Mum.

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Review from J R (Daughter of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Heathwood very welcoming which is important for a relative of a resident. The staff are incredibly patient and caring for all residents no matter how repetitive or challenging their behaviour.


The home really benefits from the comfy/homely atmosphere that is created and there are always activities

for the residents to take part in if they wish. My mother's bedroom is cosy and she has lots of her own furniture and precious ornaments around her which is very important at the moment. The food is of a really high standard and there are always lots of cakes and biscuits at coffee time or when a resident requires a drink/snack.

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Review from B D (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Committed staff helped make the move into residential care so much easier for mum and all the family. Reassuring to know she is loved and cared for and her physical and medical needs are being met. The atmosphere at the home is always upbeat and stimulating with a wide range of activities.

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Review from Anne W (Daughter-in-law of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - a very caring home with the manager running a well-run service.


All staff seem to have the best for the residents a heart. Always interacting with them and very jolly, always on the go, nothing is too much trouble and they seem to know the needs of each of the residents (which are very

varied).


Plenty of activities trying to make each resident's life worthwhile but sensitive to each one's emotions. Staff are approachable and the manager knows her staff and residents very well.


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Review from R G (Resident) assisted by family/friend published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable, bright nad clean home. Excellent management and caring staff. Food and drink at meal times are well presented and we have a choice. Activities are good and varied and we have outings in the mini bus.

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Review from Jo W (Granddaughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome, good staff ratio, happy atmosphere residents are cared for with dignity. Efforts always made to meet individual needs and go the extra mile, for example, gran always has painted nails, freshly washed hair is dressed immaculately.
Residents always have activities to do but equally,
are supported to follow own agenda e.g glass of sherry or snooze in the chair. The dog a particular favourite of my gran's always helped to make a home environment. Thank you for all that you do. Gran's quality of life has improved no end.

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Review from Gordon M (Son of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff provide and excellent environment for the wellbeing of my mum 95 a dementia sufferer and dad 96. Knowing they are well cared for gives me peace of mind.

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Review from Zandra M (Daughter-in-law of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always welcoming no matter what time we've called. The staff are attentive and kind. They treat residents with great dignity and support to the right level knowing each individual's needs and personalities. I am just os pleased a great home like this exists to take the worry out of caring
for mum and dad.

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Review from Judy L (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and requires specialised dementia care. Heathwood is all that one could ask for. I know mum is well cared for, happy, well fed, relaxed and loved by the carers. The home has plenty of staff who are exceedingly patient with the residents and spend lots of time doing activities
which are very stimulating. The residents being encouraged to join in but not pushed. There is usually music playing in every room, except the TV lounge, and the residents enjoy singing or humming along with it. Heathwood is a lovely home and I wouldn't hesitate to recommend it.

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Review from Chris W (Daughter of Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathwood is a lovely care home run by caring friendly and very supportive staff. It is truly one big happy family. It is also always kept very clean, and my mother tells me the food is just like what she would have at home. She loves going on the outings and the entertainment that they put on. We are
so glad we chose Heathwood so we do not have to worry about her anymore knowing that she is in such good hands. If mum is happy so are we.

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Review from Dorothy H (Friend of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having looked at ten care homes in Weston-Super-Mare, we came across Heathwood at Trewartha Park, my closest friends both moved in there. I have been to see them many times and cannot fault the care and love they receive, from all the staff, management, right down to the cleaners, they are making their
lives so happy. It really is such a warm lovely clean and happy home and I love to visit as often as I can, and enjoy my visits there, thank you Heathwood for your devotion to all your residents. Anyone wanting a beautiful care home for their loved ones this one is a wonderful care home.

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Review from M I (Son of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff that are willing to answer any questions that I have regarding my mother. Care and respect is shown towards clients and everything is done in a way that has the least amount of upset is caused. The environment is clean, tidy and homely.

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Review from S T (Daughter of Resident) published on 8 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly atmosphere and welcoming, caring staff at Heathwood have enabled my Mum to make a smooth transition from independent living into the dreaded 'care home'. Mum now feels that Heathwood is her home which is testament to the attention given to meeting her specific needs - not only the obvious
health and welfare ones but time is taken to really get to know the individual - what they like and dislike. A bit of lipstick and a spray of perfume go a long way towards helping someone retain their individual identity and dignity. Being able to bring some of Mum's own furniture and personalise her room has really helped her to feel in familiar surroundings and the Manager has found ingenious ways to make Mum feel useful and part of the community. I was looking for a dementia care home where the emphasis was on what the person can do, not what they can't; where they are empowered within a safe and supportive environment and Heathwood provides just that.

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Review from Betty P (Daughter-in-law of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found they are bending over backwards to accommodate my father-in-laws needs, special bed and now looking for a special chair to stop her falling out.

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Review from Mrs P (Granddaughter of Resident) published on 4 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathwood provides very personal care for their residents who are all individually known and looked after. Every resident is treated as a normal human being with great compassion and understanding. I am extremely pleased with the care my relative has received over the last four years.

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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Heathwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.965 for Heathwood is calculated as follows: ( (139 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathwood is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Debbie Knight

Job Title: Manager

Joined: 2010

Debbie joined Heathwood in 2010 as deputy manager before becoming the manager. Debbie's wealth of experience in care and her qualifications in Dementia Care Mapping and Gold Standards Framework, have made Heathwood an incredible place to live.