Innisfree Residential Care Home

12/16 Severn Road, Weston-super-Mare BS23 1DN
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9.6 16 Reviews
  • Innisfree Residential Care Home, Weston-super-Mare
Innisfree Residential Care Home is experienced in older people's care and also able to specialise in provision for adults with dementia. The home is ideally located close to the seafront in Weston super mare and on the major bus routes through the Town. Also a short walk from the town centre and within easy reach of Clarence Park. Innisfree has been established as a residential care home for the elderly for over 25 years and provides personal and dementia care for 28 residents. They pride themselves on the loving and homely atmosphere at Innisfree, constantly striving to deliver a real home from home environment.

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Care Provided by Innisfree Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Brooks Healthcare (Weston) Ltd
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Innisfree Residential Care Home Reviews (16)

9.6

Innisfree Residential Care Home has a Review Score of 9.6 (9.648) out of 10, based on 9 reviews in the last 2 years. Over all time Innisfree Residential Care Home has 16 reviews.

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Review from Lorraine H (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is living in Innisfree. In October 2024 my mother and father arrived at Innisfree. The staff welcoming and keen to accommodate our needs. The building of Victorian build is quirky. designed as a home and warm. I have been able to freely dress the given room and now feels like home from home.
The most positive comment - the Owner, Managers, Care staff, Chef, cleaners, including a DIY gentleman have shown us the greatest respect/assistance and safety. I worked as a Sister/Senior Manager in Hospitals/Social Services. The staff give of themselves above and beyond the call of duty. My mother speaks very highly of all staff.
Access to all multidisciplinary workers are available as required. My mother is settling in and enjoys the various activities presented each day and enjoys tasty home cooked foods. The care and support make leaving my mother very comforting. Thank you.

Reply from Steve Lyons, Provider at Innisfree Residential Care Home

Thank you so much for taking the time to provide the review, and for the kind words which will be much appreciated by the whole staff team.


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Review from Tina C (Mother-in-law of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and myself visit my mother in law, and when we do its always a lovely warm experience, which is not often said when visiting care homes.The atmosphere is very friendly not only to our mother but to visitors too.There is always a cup of tea and a biscuit plus a friendly chat. The staff are
always very pleasant. I always compliment this care home to anyone who asks. I wish my own mum had been in a care home like this one.

Reply from Steve Lyons, Provider at Innisfree Residential Care Home

Thank you so much for your kind words. It's always so nice to hear such lovely, genuine feedback.


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Review from W M (Wife of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run by staff and management nothing too must trouble always on hand. The staff are so caring and really care for the residents very homely homemade cooking so caring. Plenty of activities to keep the residents occupied always checking if they are all right. Clean and tidy all the staff on the go
all the time.

Reply from Steve Lyons, Provider at Innisfree Residential Care Home

Thank you so much for your feedback - our whole staff team will really appreciate your comments.


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Review from K S (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely warm atmosphere, friendly and supportive staff. Mum has been able to furnish her room with her own personal furniture making it homely and comfortable for her which has helped her remain settled and secure.

Reply from Steve Lyons, Provider at Innisfree Residential Care Home

Thanks so much for your feedback and lovely words which are much appreciated.


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Review from A L (Wife of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked into Innisfree I noticed a very friendly, welcoming atmosphere. The staff were attentive to the residents and very caring in their attitude to them. I felt that my husband would be safe and well looked after and I was happy to leave him here. Since then I have visited a lot and have
always found my husband happy and contented. They are always friendly and welcoming to me too, which I appreciate very much.

Reply from Steve Lyons, Provider at Innisfree Residential Care Home

Thank you so much fro the lovely words and feedback which I will pass on to the team. Hearing this feedback makes such a difference to the spirit of the team.


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Review from E K (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way mum is being looked after. The food is excellent and the staff are very helpful and caring.

Reply from Steve Lyons, Provider at Innisfree Residential Care Home

Thanks so much for your lovely feedback. We will pass on to the team for whom it will make a real difference to hear this.


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Review from M C (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Innisfree Residential Care Home from the hospital to be assessed. Faultless stay, lovely, incredible, caring staff. All residents looked really happy and the food is all homemade and delicious. Felt my mum was safe and cared for, sad for her to leave.

Reply from Steve Lyons, Provider at Innisfree Residential Care Home

Thank you so much for your kind words which are really appreciated.


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Review from Gideon L (Son of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with Innisfree for the last two years and has been well cared for. The staff are amazing in many ways, from knowing each resident really well to going above and beyond when needed.
I feel confident in the care and attention my mum receives, and she is always clean, well-presented,
and warm. It's not easy to move a loved one to a home, but you can tell from this that I've only had positive experiences. My father also suffered from dementia and was in a home, so I was aware of what my criteria were for selecting Innisfree and I'm happy I did.
It's lovely to see her fed well and also enjoying the activities and entertainment. The team there always listen and has been a great comfort to me.

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Review from K S (Daughter of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care and lovely staff. My mother is very settled and happy here.

Reply from Steve Lyons, Owner at Innisfree Residential Care Home

Thanks so much for the lovely feedback - it's always so nice to hear.


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Review from Kathryn G (Daughter of Resident) published on 28 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Innisfree has the warmth & feel of a much-loved family home with the residents at its heart!
Over numerous visits, I saw first-hand the excellent level of care and attention this dedicated team of professionals provide.
More importantly, Mum (who had Alzheimer's) settled in well, surrounded by her
much-loved possessions, in a lovely en-suite room with a garden view to watch the birds. Mum was always treated as an individual, with patience, kindness, dignity and respect.
She had a wonderful rapport with her carers who came to know her extremely well, and encouraged to take part in activities. Mum loved Christmas.
The staff always go the extra mile.
Their support was exceptional, and we were regularly informed of mum's health and well-being.
From home-cooked food, safety, security and everything in between, Innisfree exceeded our expectations.
During Mum's final weeks I was welcomed to stay, and in November 2017 she passed away, peacefully in my arms.
To all at Innisfree I am truly grateful.

Reply from Steve Lyons, Director at Innisfree Residential Care Home

Thank you so much for your kind words regarding our staff team and the support provided to your Mum during her time with us at Innisfree which I will be sure to pass on. Kind regards, Steve.


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Review from Jane B (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and approachable. They are very attentive to my father's needs and those of other residents. I am kept updated with any changes in Dad's needs. I always feel welcome and the home has an inviting atmosphere.

Reply from Stephen Lyons, Director at Innisfree Residential Care Home

Thanks, Jane - the feedback is much appreciated and good to hear you are happy with the support we are providing for your Dad.


Kind regards


Steve.


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Review from Brian J (Son-in-law of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been coming to visit my mother-in-law for nearly 4 years and feel the care and consideration of the staff is first class.

Reply from Stephen Lyons, Director at Innisfree Residential Care Home

Dear Brian - thanks so much for taking the time to feedback on the service we are providing and for your kind words. Steve


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Review from P B (Son of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents at the home for the last 7 years. The care is very personal and the support for the extended family is first class. When you look for care for loved ones, look beyond the décor and consider the care - that's the important bit.

Reply from Stephen Lyons, Director at Innisfree Residential Care Home

Thanks so much for your feedback which is always helpful, Steve.


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Review from Paul D (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that Innisfree is an excellent home. Given the management and care demands involved, there is a really noticeable optimism and caring atmosphere.
As a son of a resident, I am treated with interest and courtesy and involved in discussions regarding care.
Staff members are interested in her
and respond to my mother as an individual and provide good physical care and work with her showing warmth and courtesy at all times.

Reply from Stephen Lyons, Director at Innisfree Residential Care Home

Many thanks for your feedback and kind words regarding the care our team is providing for your Mum. It is always nice to hear such heartfelt views.


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Review from G W (Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my 10 years of being a resident at Innisfree, I have obviously seen lots of changes - some good - some not so good, but overall this is a very easy going home. Quite a lot of activities take place, also seasonal parties ie Easter, summer, Halloween, Christmas, with plenty of food and drink. There
is also bingo, quizzes, and outside entertainment for those who wish to join in. The average age varies from mid 70s - mid 90s, which consist of both male and female hairdresser, chiropodist and a laundry service is always available.

Reply from Stephen Lyons, Provider at Innisfree Residential Care Home

Many thanks for your feedback which is always appreciated to help us in continuing to improve our service.


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Review from Muriel N (Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very very kind. They look after me well. I enjoy living here. I love my room, it's nice and clean. I have nothing to grouch about and I only speak as I find.


As far as I am concerned, I receive excellent service, thank you!


Reply from Stephen Lyons, Provider at Innisfree Residential Care Home

Thank you so much for your feedback and kind words.


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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Innisfree Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.748 for Innisfree Residential Care Home is calculated as follows: ( (82 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Innisfree Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Innisfree Residential Care Home

What types of Care is Innisfree Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Innisfree Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Innisfree Residential Care Home have?

There are 26 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Innisfree Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Innisfree Residential Care Home to the centre of Weston-super-Mare?

0.4 mile(s) as the crow flies, distance by road may be significantly further.