Mendip Lodge

Mendip Lodge, 11 Whitehouse Road, Claverham, Bristol BS49 4LJ
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9.8 34 Reviews
  • Mendip Lodge, Bristol
Mendip Lodge is a care home offering person-centred care for older people in Claverham, Bristol. It also offers nursing care for those with dementia and its associated conditions.

The warm and welcoming home is staffed by an experienced team of care professionals who respect the dignity of the individual and communicate important care decisions.

They do not use any agency staff, as unfamiliar faces may unsettle residents with dementia.

Residents can pursue their past hobbies including gardening, knitting, painting, colouring, walking, singing, dancing, flower arranging, reading, etc.

The resident chef provides a menu of home cooked meals for residents to enjoy.

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Care Provided by Mendip Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 16 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Renaissance Care Homes Ltd
  • Person in charge
  • Jacob Puthet (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Mendip Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,350
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,150 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400

  • The weekly starts from £1150.00 onwards. The fee depends on the physical and mental needs of the residents. Chiropody, hairdressing, newspapers, toiletries, clothing, trips, personal items are not included in the weekly fees.
  • (these prices are only a guideline, please contact Mendip Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Mendip Lodge any time except during lunch hours (1200-1330). This is to not distract the meal time experience of the residents. Relatives and friends can join residents for lunch with a day's notice, there will be a nominal charge for the food. You can visit Mendip Lodge after the office hours , but please let staff know in advance.


  • Parking

  • All visitors can park cars in front of Mendip Lodge. Cars can be parked in the street for free. Please ensure that the home's neighbour's driveway is not blocked when parking.


Mendip Lodge Reviews (34)

Total of 34, showing 1-20
9.8

Mendip Lodge has a Review Score of 9.8 (9.809) out of 10, based on 12 reviews in the last 2 years. Over all time Mendip Lodge has 34 reviews.

Overall Experience

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Review from K L (Wife of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident of Mendip Lodge for more than 3 months in 2024. He was recovering from a fall followed by a long stay in hospital. As soon as I stepped into Mendip Lodge I knew it was the right place for him. It's homely, warm and everyone was friendly. When the manager said they could take
him a huge worry was lifted from me. To this day I can't thank the manager enough. All the staff were caring, cheerful and very hard working. The food was freshly cooked every day and as my husband's health improved he enjoyed all of it and looked forward to mealtimes. The staff looked after every aspect of his personal care and he was very well cared for. I knew he was in safe hands and that meant such a lot to me. He is now home and doing well. Thank you to all the staff, without exception, for looking after him so well.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

It was indeed such a joy to care for your husband. We tried to give our best during his stay with us and with a goal for him to be back with you to lead a normal life. We are happy and proud that you are having a fabulous time together. Thanks for your kind words and it means a lot to our hardworking and wonderful staff.


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Review from Richard H (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff have been fantastic. My father has been in the care home for over 12 months, they made him welcome from day one, sadly he has deteriorated in that period due to his condition but the care home adapted to him. What is also good he has consistency with the same staff at the lodge.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

It is indeed a privilege to care for your dad. He is settled well with us. Thank you for your positive review and it means a lot to our lovely staff.


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Review from C W (Son of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Mendip Lodge for over 18 months. He suffers from Alzheimer's and is 95 years of age. The care and support he receives at Mendip Lodge is outstanding. I live a distance away, and it is comforting to know how well he is cared for by all the staff at Mendip Lodge. The food
is fresh and cooked daily to an excellent standard. The staff are all so very supportive of Dad, they have worked at the home for many years, which gives him familiarity. His life is comfortable and safe and he is happy. Well done to all the staff at Mendip Lodge.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you so much for the positive feedback. As you rightly said, the continuity of care is very important for people with dementia. Mendip Lodge has not used agency staff for the past 10 years. Our staff know each and every resident in and out, which makes it possible to offer holistic care. Your kind words are always a morale booster for our staff.


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Review from Trevor S (Nephew of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the staff excellent, always ready to help. My aunt tells me the food is good and she looks forward to fish & chips on Friday.
The recent garden refurbishment is great. With level access from paving to add to the turf.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you so much for your feedback. Any positive feedback is a morale booster for our staff.


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Review from Alison B (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy and settled here. She is well cared for and the staff know her and her needs well. The staff are very friendly and caring, to all the family as well as my mum. The food is freshly home cooked, a variety of activities are provided and in addition to plenty of inside space for the
residents, there is a lovely garden.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you so much for your amazing feedback as each and every good word is a reward for our hard working staff. Thank you for being such a lovely daughter doing everything that you can to keep Mum happy. She is like one of the staff members, taking care of all the residents.


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Review from Allan A (Husband of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a first-class care home with great staff. All seem to be content and happy. Food is good. I am happy that my wife has all her needs catered for. I am made to feel welcome during visits. Inside and outside are to a good standard.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you very much for such a positive response. Your wife has settled down really well and is a pleasure to be around. Thank you so much for bringing in the Holy Communion for the residents to meet their spiritual needs on a monthly basis.


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Review from Lisa T (Niece of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been here for a few weeks. She is well cared for and very happy. The staff keep you well informed of how things are going with my aunt. She is enjoying the company of the other residents and the care she is receiving.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you for your positive response for the care home. Your aunt has settled really well with our team and she is such a joy to be around.


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Review from Dave M (Son of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, it is a very welcoming atmosphere, whenever I visit my mother.
The garden party was well organised, but I'm not sure if it achieved the objective of promoting the Pods. I'm not sure if they achieved their design as they appear very small for the price.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you for your positive response for the care home. The Pods (they are separate to the care home) are designed for people who can enjoy the independence in their own space but will have assistance with food, cleaning and laundry. There are single and double Pods to meet to the needs of the residents. Thank you again for your lovely feedback.


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Review from P H (Son of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to put my mother into a facility for respite care and Mendip Lodge was suggested. We are so lucky as this place is fantastic. The staff are great and are very caring. The food is great and Mum is looked after amazingly. This is a smaller facility than other care homes which makes it a nicer choice.
I would recommend Mendip Lodge to anybody thinking of putting their parents into care.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you so much for your positive review. Every single word of goodness is great for our staff who look after each and every resident as their own family member. Once again a big thanks.


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Review from Chris P (Son of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since the mother-in-law has been in the home since 2023 she seems very settled with the surroundings and staff. We are all very happy with care at the home, and we are all more relaxed with her care and well-being.

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Review from Helen R (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Mendip Lodge for an emergency week of respite care, found for us by North Somerset Social Services, following a fall (a fracture) while we sorted some homecare out. We are all so grateful for the wonderful care and support shown to Mum and, in fact, to all of us (my dad and myself
were really reassured and supported too). We cannot speak highly enough of the fantastic staff. One staff member in particular was so helpful and gave us lots of advice and all the staff worked really hard to make my mum comfortable and welcome for her short stay. You were very accommodating and lovely with her many visitors too! You all really helped us in what was a very stressful time. It’s good to know we can return for respite if needed in future!

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you Helen for your heartwarming review of our care. Great feedback from people who have experienced our care boosts our morale and we feel valued and acknowledged for the care that we offer. Families like you make us feel more proud of the profession that we are in. Your Mum, Dad and the family as a whole were so supportive to Mum during her stay with us. Thank you once again for being such an exceptional family.


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Review from Alan W (Son of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Mendip Lodge earlier in the summer as things were getting difficult at home with my mother trying to support him with his dementia and other health issues. Obviously, it was a big step for both my parents, but I chose this particular care home as, after visiting a number of others,
it was by far the best for cleanliness and the general feeling of well-being with staff interacting in a warm relaxed and friendly manner with residents in a large living area that reminded me of a country hotel in Scotland.
I now visit my father several times a week and I am very happy with the choice I made, as although he has a number of conditions making his care challenging, the staff approach this in a professional yet compassionate manner, and I can be sure that he is getting his medication and that I will be informed of any problems. Most importantly, my father is content, too.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you for the lovely comments about your dad's care. We aim to look after the residents like our own family and we could not do what we do without the support from family members like you. Thank you once again for your lovely comments, which is a real morale booster for our hardworking staff.


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Review from Jan M (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Mendip Lodge for almost two years and has always been well cared for by the team, which was especially important to us as a family during the difficult Covid lockdowns when we were unable to see him regularly. He is a proud man and can be challenging at times, as he is well aware of
all that is happening to him and his physical deterioration, but the team work very hard to attend to all his needs and approach him with genuine care and compassion.
The coordination with local health services is excellent and I feel a genuine three-way management of his needs led by Mendip Lodge, working closely with the GP and family input.
The team at Mendip Lodge is well established and experienced, and that makes a big difference in the day-to-day continuity of his care and understanding Dad’s particular needs.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you so much for the lovely feedback. All our decisions taken at Mendip is resident centric and revolves around their well-being. Families like you are a blessing for us, as it makes it easy to work for the betterment of the resident. We are able to achieve great care only because of the involvement from the families and the external professionals including our GP practice. Thanks for your genuine feedback, it makes our staff to strive more for our residents.


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Review from Carol M (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Mendip Lodge for 18 months and we have always found the staff very caring despite him being difficult at times. It is nice that staff turnover seems to be low and there is continuity if care, especially during lockdowns.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you for the feedback. You have been an integral part in your dad's care. Your dad keeps our team going with his incredible one-liners and quick wit. Thanks for all that you do for your dad and for helping us in every way that is possible.


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Review from P B (Son of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent respite care. Mum came out much better than she went in. Care, help and encouragement were very good and her improvement reflected this. The home was also able to react quickly when I was looking for a place urgently. Overall a very positive experience.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thanks for your feedback. It was a pleasure to care for your mum. She is greatly missed by us and the residents. We wish her a happy and safe home stay.


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Review from Edwin H (Stepson of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother left a care home to move to Mendip Lodge. She has made great progress in such little time. The welcome we received is very much like a family home. We know she is well cared for. Great staff, very understanding.
Thank you.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thanks for the lovely comments. When I went to assess Mum in the previous care home they informed that she was not walking, but she started to walk with staff support, from day two with us and now she does not need any assistance at all. She has gained more confidence now to mobilise and enjoys the company of her friends. What a turnaround! Thanks for being such a supportive family.


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Review from Kay T (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in well and is enjoying activities and meals. She loves the guinea pigs and the piano. The manager was very careful to learn about my mum before she moved here and that has helped her move.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you very much for your response. Mum is such a lovely person to care for. Though it took three hours drive to assess Mum, I think it is vital to know the needs of the residents before they move into Mendip Lodge. You are such an amazing family, taking care of Mum's well being, especially taking her for the short trips in and around North Somerset. Let's continue to work as a team for mum's well-being.


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Review from Gill J (Niece of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Mendip Lodge was a small friendly care home which is well managed by management and staff. My aunt was in Mendip Lodge for nearly 6 years and in that time her dementia got progressively worse and she could be very difficult at times. The carers would never know what to expect. However, all the
staff from the manager down to the cleaners, managed to cope with my aunt in a caring and considerate way at all times. Whenever I visited or phoned, staff were always ready to keep me up to date on how my aunt was. I was really impressed with how they coped with Covid and kept everyone well and safe. I found the carers especially caring in my aunt's last few weeks of life. Many thanks to everyone.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you very much for your review. We did our best to keep your aunt happy, independent and enabled her to spend time in a meaningful way. She was able to live a life, the way she wanted it to be, with full control. I can't thank you enough for your role in looking after your aunt. You have been an amazing family member who gave your heart and soul into looking into supporting her. Thank you for your lovely words, which help to encourage us to do more for our residents. Your feedback is very much appreciated.


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Review from Sarah D (Granddaughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall and stay in hospital and increasingly being unable to cope at home, as a family we decided with my nan that she needed more care. As soon as I saw photos of Mendip Lodge I thought it looked perfect.
Being unable to visit due to Covid, the manager immediately sent me a video of the home
and was really helpful. The move couldn't have been smoother and my nan, always having been reluctant to enter residential care, loved it immediately.
All of the staff including the manager were welcoming and friendly and are always happy to answer any questions. The home itself is homely and has a great feel and happy atmosphere. There are activities for those who want to be involved, including singsongs, pumpkin carving and the guinea pigs which my nan has held. The care is person-centred and my nan feels as part of their family.
My nan is the happiest she has been in years and said herself she couldn't have chosen anywhere better.
I cannot thank the manager and his staff enough.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

It is heartwarming to see such a lovely positive feedback from yourselves. Covid did not stop us from showing Mendip Lodge to you and your nan through photos and videos. We always believe that care home is a permanent home for residents and that they should feel 100% confident about moving in. Family members like you make care transition from her home into the care home so smooth by researching thoroughly and ensuring that they are placed in the right hands. Once again thanks for those glowing feedback, which is a boost to the morale of our staff, who are tirelessly working to keep our residents safe, secure, cared, loved and belonged. Your nan is already spreading positivity around the place.


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Review from Claire W (Granddaughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are welcoming, come to say hello to you when you visit. At the end of life for my Nan, they were very considerate and kept me informed. Any questions I had they were at ease to answer. Also took extra care for my nan's partner in making sure he was managing with his loss, giving support along
the way.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thanks for your positive response. We aim to make the life of all residents meaningful. Though your Nan could not participate in many activities, we managed to ensure that she also was able to be part of our daily activities including reminiscence conversations, singing, hand massage, aromatherapy and a bit of banter to bring out her lovely smile. Despite the Covid situation, we ensured that all relatives were able to visit any time of the day or night during her last days, observing the PPE protocol. It was a blessing that your Nan passed away holding the hands of her partner. We still invite the partner to have a cup of tea and have a chat to offer him support. The memories of your Nan will live forever with us. Thanks for all the support that you offered during her stay.


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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Mendip Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Mendip Lodge is calculated as follows: ( (115 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 141 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mendip Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

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Debbie Lymbery

Job Title: Director/Proprietor

Joined: 2010

Mendip Lodge is a private care home, owned by Debbie Lymbery, who is the nominated individual for the service with CQC, are is RGN and MBA qualified. Debbie has a passion for care and is unwavering in her principles of only the best is good enough. Leading by example she has built and led her team to deliver a level of excellence in all aspects of life in a care home.


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Jacob Puthet

Job Title: Registered Manager

Joined: 2015

Jacob Puthet is the Registered Manager of Mendip Lodge Care Home. Jacob has an MBA and MPhil with Human Resources as a specialised subject and a Level 5 Management qualification in Health and Social Care. He has a number of years of experience in the care industry working with nationally reputed and recognised care providers. Jacob has been at Mendip Lodge since 2015 and leads a stable staff team. His unique management style has ensured that staff are developed to their full potential and, through positive encouragement and empowerment, remain loyal to Mendip Lodge. This longevity of service gives the comfort and security of continuity and familiarity to residents and their families.


He shows huge insight and compassion in his own work practices and residents are at the centre of any decision taken at Mendip Lodge. An open door means he is always available to residents, their families and staff, juggling other elements of his role around these priorities.


Frequently Asked Questions about Mendip Lodge

What types of Care is Mendip Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mendip Lodge provide?

Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Mendip Lodge have?

There are 12 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Mendip Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mendip Lodge to the centre of Bristol?

10.0 mile(s) as the crow flies, distance by road may be significantly further.