Mendip Lodge

Mendip Lodge, 11 Whitehouse Road, Claverham, Bristol BS49 4LJ
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9.8 34 Reviews
  • Mendip Lodge, Bristol
Mendip Lodge is a care home offering person-centred care for older people in Claverham, Bristol. It also offers nursing care for those with dementia and its associated conditions.

The warm and welcoming home is staffed by an experienced team of care professionals who respect the dignity of the individual and communicate important care decisions.

They do not use any agency staff, as unfamiliar faces may unsettle residents with dementia.

Residents can pursue their past hobbies including gardening, knitting, painting, colouring, walking, singing, dancing, flower arranging, reading, etc.

The resident chef provides a menu of home cooked meals for residents to enjoy.

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Care Provided by Mendip Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 16 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Renaissance Care Homes Ltd
  • Person in charge
  • Jacob Puthet (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Mendip Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,350
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,150 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400

  • The weekly starts from £1150.00 onwards. The fee depends on the physical and mental needs of the residents. Chiropody, hairdressing, newspapers, toiletries, clothing, trips, personal items are not included in the weekly fees.
  • (these prices are only a guideline, please contact Mendip Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Mendip Lodge any time except during lunch hours (1200-1330). This is to not distract the meal time experience of the residents. Relatives and friends can join residents for lunch with a day's notice, there will be a nominal charge for the food. You can visit Mendip Lodge after the office hours , but please let staff know in advance.


  • Parking

  • All visitors can park cars in front of Mendip Lodge. Cars can be parked in the street for free. Please ensure that the home's neighbour's driveway is not blocked when parking.


Mendip Lodge Reviews (34)

Total of 34, showing 21-34
9.8

Mendip Lodge has a Review Score of 9.8 (9.809) out of 10, based on 12 reviews in the last 2 years. Over all time Mendip Lodge has 34 reviews.

Overall Experience

  • 29
  • 5
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Date Published

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Review from Susan G (Daughter of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mendip Lodge is a home in the very best sense of the word. There is a feeling of family and residents are treated with such kindness and care. Comfortable rooms, a beautiful garden and home-cooked food. My dad has lived at Mendip Lodge since May and the staff have gone to great lengths to help him settle
in, they are a fantastic bunch!

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you very much for your kind words. Each and every word of appreciation from relatives like you motivates us to do more for our lovable residents. Knowing that your dad was an excellent table tennis player and a renowned coach in the past, we wanted him to carry on playing table tennis. As residents are at the centre of any decisions that we take, we decided to get a Table tennis kit to play with him. We managed to adapt to the dining table as a table tennis table and are having regular games with your dad. Once again, thanks for the positive comments and for the excellent support that you offer to your dad as a family. Let us make his life more meaningful as a team.


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Review from Katie O (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are considerate, kind and caring. Management are helpful and reassuring. At a difficult time, our family felt Mendip Lodge managed the safety and well-being of our relative with upmost care and kindness.

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Review from Jon F (Son of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into a care home in Bristol after a nasty fall at home, and then a subsequent fall in hospital. She never really settled, and as a visitor, it wasn't the best experience.
She moved to Mendip Lodge in the summer of 2019, and the change in her is remarkable. She is far more settled and less
anxious. The staff are brilliant, really friendly and welcoming. The home itself is really comfortable with a lovely garden area outside, and Mum's room is very light and spacious which was a massive plus after the home in Bristol which felt quite dark and oppressive. The organised events are really good, and it's great to see Mum singing along to old songs and getting involved with the entertainment.
Everyone in the family has expressed the same feelings towards the carers at Mendip Lodge. Thanks for looking after Mum, and keeping her safe through this COVID-19 madness.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you so much for your lovely comments. Each and every positive comment is an encouragement to our staff and would motivate them to do more for our vulnerable residents. When the social worker from previous Local authority came to review your Mum's needs, she could not believe the way that she settled at Mendip Lodge. Your Mum is such a lovely person to care for. She is so caring and loving towards us all. She would make our day with her quick witty response and facial expressions. She has such a beautiful voice. We are privileged to care for your mum. Thank you for all the support that you offer to your Mum. It makes a big difference when families and the care home work as a team for the well-being of the loved ones. Thank you for being such a supportive family.


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Review from Jill (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Mendip Lodge for 3 years before he passed away. I cannot thank the staff enough for the care and compassion they showed him. He was always treated as an individual and for that I am very grateful. The staff are very caring and the food is amazing - all home made and delicious.
I wouldn't hesitate to recommend Mendip Lodge as a place for your loved one to be looked after. As it is a comparatively small home it feels like being part of a big family.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you so much for your lovely comments, which has motivated us to do more for our residents. We have the pleasure of caring for your dad for the past couple of years. He was such a nice gentleman with quick wits. He was very much a family-oriented man who loved your visits to Mendip Lodge as a family. We also cannot thank you enough for all that you did to support your dad and other residents, especially during activities and trips. We are blessed to have families like you and it makes a huge difference. Thank you for letting us know that you will be available as a volunteer to support our residents in future. Thank you all once again.


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Review from Aran W (Grandson of Resident) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very grateful for the care received in my Grandad's last days. Many Thanks for valued support. Very grateful for your support of workers who worked over there time slots to aid my Grandad.


Won’t be forgotten.


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Review from Stephen R (Son of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was at Mendip Lodge for six weeks of respite care after having several falls. He had never been in full-time care before and at the age of 90 was quite anxious. The room provided was perfect for his needs. The staff were great with him and my family from the moment we arrived and it was stress-free
knowing we were leaving him in safe hands. He enjoyed the food and often said there were too many meals! All the staff get involved with the care of the residents and are always pleased to talk to the family when visiting. They have to care for a variety of residents with different needs and do so with patience and dignity. I know my father felt well cared for and safe while at Mendip Lodge.

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Review from Susan B (Daughter of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In February my mother moved into a residential care home following a number of falls at home. That home was OK but I could not quite put my finger on what was lacking. However, following a more serious fall at that residential home, Mum ended up in hospital. On discharge from hospital, we as a family
decided to look for and to move Mum to a new home. At Mendip Lodge, Mum settled in almost immediately and it simply became her new home. Mum is well fed, cared for and warm and happy.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thanks for your great feedback about Mendip Lodge. Relatives like you, make us feel that our sincere and dedicated efforts are acknowledged and appreciated. We tend to make the lives of our residents, as fruitful and meaningful as possible, whilst trying to maintain their independence and dignity. For most of our residents, we become an extended family. The fact that we have not used any agency for more than four years says a lot about our excellent staff. Relatives are an integral part of our team to deliver exceptional care to our residents. Relatives like you are an asset to Mendip Lodge, enabling our staff to provide excellent care towards residents and their well-being. Once again thank you for your kind words.


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Review from Andy S (Son of Resident) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and helpful. My mother feels well looked after and happy at Mendip Lodge. The rooms are pleasant and my mother says the food is very good.

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Review from Peter W (Power of Attorney of Resident) published on 25 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our cousin, who was resident at Mendip Lodge until she sadly died at the end of June, was a very strong-willed and sometimes difficult lady to please but I have to say that the care she received at Mendip Lodge could not have been better. The staff were very patient, attentive and caring and spent a
lot of time talking to her and sharing her memories. She had never married and had no very close family members so really appreciated the one to one relationships she had with many of the staff.
Her room was large, light, airy and kept very clean but her personal belongings and space were respected at all times, she was encouraged from the start to make her room feel like her own home.
There were many activities available for her to participate in at her discretion, and she could meet other residents and chat whenever she wished, or just stay quietly in her room.
She told us that the food was excellent and that there was plenty of choice.

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Review from Natalie T (Daughter of Resident) published on 22 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Mendip Lodge now for almost 3 years. I am extremely happy with all aspects of his care. We always can be assured of a warm welcome and a lovely smile by the staff who make you feel at home. The staff are helpful, caring and it is evident that they have the training and knowledge
to deal with each situation as it arises. My father has several medical and mental health issues and I am confident that the staff are well equipped to manage his needs. The home itself has a lovely, homely and relaxed atmosphere, the meals are of a high standard and residents are always given choices. My dad loved the monthly trips, visiting areas of interest in and around Bristol and North Somerset. The manager is always happy to answer any queries and displays genuine care for the residents. I would have no hesitation in recommending this care home to anyone looking for a residential home for their loved one.

Reply from Jacob Puthet, Registerd Manager at Mendip Lodge

I am glad to know that you are extremely happy with all aspects of your Dad's care. Our priority has always been for the resident to live an independent life, with utmost respect and dignity. As you are already aware, we work closely with health care professionals, families, friends, local schools, colleges, religious people, entertainers etc to ensure that we feel part of a wider local community. I am extremely proud to have a lovely staff team across all departments, who make you feel like you are one amongst their family. Your positive comments makes me and our team excel more in what we do to our lovely residents. Thanks again.


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Review from Paul C (Son of Resident) published on 17 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had been a resident at Mendip Lodge until 15th April when she sadly died. During her time at Mendip Lodge, she had been treated with dignity and kindness even though my sister and I were aware that she wasn't always easy. During her last week, the staff were outstanding. We were made welcome
day and night and all the staff were totally understanding of our plight at this time. Nothing was too much. They were all helpful and totally supportive and provided the kindest and truly sensitive care in our mother's final days. This is a Home where the staff do care and I would strongly recommend it should you be looking to place a relative.

Reply from Jacob Puthet, Registered Manager at Mendip Lodge

Thank you very much for your kind words Paul. It was a privilege to have your mom herewith us and we tried to ensure that she enjoyed an independent, dignified, respectful, person-centred, caring, loving and a meaningful life. As a family, you all were so supportive and caring for your mom. I think as a team, you and us, have made her feel at home at Mendip Lodge. We all miss her witty one-liners.


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Review from John S (Son of Resident) published on 22 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Mendip Lodge at the end of September last year and the staff there have all gone out of their way to ensure that Mum is settled, relaxed, happy and comfortable in her new home - a feat far more difficult than it might sound given the nature of Mum's illness.
The staff are all happy
and relaxed - as well as extremely competent and professional - creating a lovely atmosphere for the residents. And the home-cooked food is excellent too, including plenty of imaginative additional treats, such as home-made cakes and plenty of ice-creams!
I often feel that Mendip Lodge is more akin to a boutique hotel, rather than a care home, so pleasant and comfortable are the furniture and furnishings, managing deftly to avoid any feeling of being 'institutionalised'.
My brother lives a few minutes' walk from Mendip Lodge and visits Mum several times a week. I live some distance away, but visit Mum regularly and am always made to feel very welcome.
Would highly recommend.

Reply from Debbie Lymbery, Proprietor at Mendip Lodge

Thank you for taking the time to review our home. We are very lucky to have such a great manager and team of staff who really do want to help our residents enjoy a full and happy life, maintaining dignity and independence as much as possible. The greatest compliment we can receive is your recommendation. Your comments are very much appreciated. Thank you so much.


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Review from Simon (Son of Resident) published on 8 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are residents at Mendip Lodge and have been for nearly four years. My wife and I visit every week and try to attend Mendip Lodge events as often as possible and so I think we have got to know the staff well. We have always been impressed by the attitude and expertise of the carers.
They are friendly and caring while remaining professional. My parents have very different needs and the Home has always responded with complete appropriateness, thoughtfulness and professionalism.

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Review from Jenny R (Daughter of Resident) published on 25 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mother has been residing at Mendip Lodge for the past 16 months where she has been given the most loving care and attention despite her frequent extra needs. Mendip Lodge is a lovely environment but the carers make it even more special. Sadly Mum has needed to move to a nursing home
now as her mobility and health have deteriorated to a level where specialised lifting is needed, though all attempts were made to prevent this move being the outcome, and for this, I am truly grateful to them for going the extra mile. I would highly recommend Mendip Lodge to anyone searching for a safe and loving haven for their loved one, my very heartfelt thanks to all the wonderful staff, they have been like a family to me and a great support.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Mendip Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Mendip Lodge is calculated as follows: ( (115 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 141 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mendip Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

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Debbie Lymbery

Job Title: Director/Proprietor

Joined: 2010

Mendip Lodge is a private care home, owned by Debbie Lymbery, who is the nominated individual for the service with CQC, are is RGN and MBA qualified. Debbie has a passion for care and is unwavering in her principles of only the best is good enough. Leading by example she has built and led her team to deliver a level of excellence in all aspects of life in a care home.


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Jacob Puthet

Job Title: Registered Manager

Joined: 2015

Jacob Puthet is the Registered Manager of Mendip Lodge Care Home. Jacob has an MBA and MPhil with Human Resources as a specialised subject and a Level 5 Management qualification in Health and Social Care. He has a number of years of experience in the care industry working with nationally reputed and recognised care providers. Jacob has been at Mendip Lodge since 2015 and leads a stable staff team. His unique management style has ensured that staff are developed to their full potential and, through positive encouragement and empowerment, remain loyal to Mendip Lodge. This longevity of service gives the comfort and security of continuity and familiarity to residents and their families.


He shows huge insight and compassion in his own work practices and residents are at the centre of any decision taken at Mendip Lodge. An open door means he is always available to residents, their families and staff, juggling other elements of his role around these priorities.