Nashley House

27 Montpelier, Weston-super-Mare BS23 2RN
Submit a Review
Top 20 carehome certificate
10 66 Reviews
  • Nashley House, Weston-super-Mare
Nashley House offers a charming environment and surroundings for adults with care needs, being ideal for a comfortable retirement while offering round-the-clock access to a professional team.

Striving for individual happiness, the team believe in a service that both empathises with and stimulates residents, at the same time as supporting good nutrition and offering a wide range of entertainment.

The home is situated within beautiful and mature gardens, part of a conservation area and with sea views.

Show Nashley House on the Map

Care Provided by Nashley House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Future Care Ltd
  • Person in charge
  • Adam Heeroo (Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (46)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Nashley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,085
    • Self-Funded Residential Dementia Care from £1,190
  • (these prices are only a guideline, please contact Nashley House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Nashley House Reviews (66)

Total of 66, showing 1-20
10

Nashley House has a Review Score of 10 (9.970) out of 10, based on 14 reviews in the last 2 years. Over all time Nashley House has 66 reviews.

Overall Experience

  • 58
  • 8
  • 0
  • 0
  • 0

Date Published

66
0
5
14
52

Review from S W (Daughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nashley House came highly recommended to us and more than lived up to any expectations we had. Mum spent the last 2 years of her life in the care of the wonderful staff at Nashley. Mum was so well looked after with love, care, total respect and dignity at all times. They surpassed any expectations we
had of them and both Mum and her family were made to feel so welcome and cared for. The well-thought-out activities were an important part of everyday life and brought fun, laughter and smiles at every turn. We can't recommend Nashley House highly enough. Thank you to all the staff at Nashley for your care, kindness, professionalism and love you showed Mum in the last two years of her life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at the care home in April and was treated so well from day one. The staff are so kind and considerate, respectful of and aware that a move like that is a major life event. It was obvious people genuinely care and he knew that we were also made welcome and everyone was super friendly.
I'm thankful that they enabled his first few weeks with respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nashley House is a wonderful place to live in. I know I have only been here a short while but I feel as if I have lived here all my life. All staff are kind and gentle and nothing is too much trouble for them. The food is excellent, activities are fun and on most days. The gardens are well-kept and
peaceful so when you get old or frail, book yourself in here. You won't regret it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim L (Son of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well there are care homes and then there is Nashley House. Staff are amazing, always have time for you and are so caring. My mum loves it here and is so happy and very well cared for. The owner is so hands-on and runs a fantastic care home. Manager is priceless, looks after my mum like she's her own
mum. The team at Nashley House are kind, caring, professional and go above and beyond. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic home from home. The manager is amazing at advocating for residents and you can see that she really cares. All staff are so friendly and always there if support is needed. Most staff have worked there for many years, which is always a good sign in care. The food is lovely and there are
always activities going on with lots of encouragement if wanted. I am so happy that my dad is here, he suffers with his physical and mental health and I haven't seen him happy and settled like this in such a long time. Staff are on the ball and very professional. Rooms are lovely, care is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rita C (Daughter-in-law of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent the last 4 years of her life at Nashley. When looking for a care home for her Nashley happened to be the first one we visited - it was the only one we visited, we knew within half an hour that it was a very special place. I cannot adequately express the love, kindness and caring
that she received from the team there and this extended to all the family. There were many laughs along the way and precious memories made which we all cherish.
Mum was nursed through 2 bouts of Covid which I know she would have succumbed to without the wonderful dedication of the staff and management. Her final passing was handled with dignity and compassion and we as a family will be eternally grateful for the support and love we all received. I can't recommend Nashley highly enough to anyone looking for care for their loved one. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter L (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Nashley House in May 2021. Prior to this, she suffered a severe mental health collapse (leading to her trying to take her own life on two occasions). In between those episodes she had been at a hospital. I have mentioned this because I would highly recommend this home to anyone with
mental health issues.
I cannot praise the staff at Nashley House enough for their kindness, concern, understanding and general all-around help with my mother throughout the time she lived there. The management was continually engaged with and fully committed to, my mother's ongoing health and welfare, with a particular and unique understanding of mental health cases. This meant that at all times I felt my mother was in a safe and secure environment, looked after by people who were genuinely concerned. I visited my mother on a weekly basis and got to know the staff well and I was kept in touch by phone as to each and every change in my mother's condition.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colette H (Daughter-in-law of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was only a resident for six months but it changed her life and the families too. She was reluctant to leave her home, but with the support of Nashley House, assurances, kindness and respectful trust, my mother-in-law looked forward to the move. Everything she required was provided with
care and loving empathy and support. This is more like a hotel than a care facility, with exceptionally high standards of cleanliness, health and safety and personal care. Even the food is of an exceptional standard. Nothing is ever too much trouble for all the staff, who are an amazing team. In the end, the dignity provided and support was so appreciated. I cannot recommend Nashley House enough. We feel that we need to keep in touch as they are now part of our family and memories.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joe S (Son of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to becoming a resident, my mother was visited and reviewed and instantly became friends with members of the team. This made the transition easier and less stressful leaving her home. Nashley House listened to my mother's personal needs and delivered 100%. Friendships and trust were created and
my mother spoke fondly and with pride about her daily meetings, activities and meal times. I cannot thank the team enough. A review is something I do not do but felt the need in the circumstances. Nashley House treated both Mum and the family with respect, dignity and care. We will not only miss Mum but the team at Nashley House too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma D (Daughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't put into words how highly I would recommend Nashley House. They understood my mum's condition and were able to anticipate and prepare for her changing needs. The medical team would spot and deal with infections before they became an issue. The support they gave me was invaluable. They took the
pressure off me for day-to-day needs and supported me so that I could use my time with Mum for quality experiences. I always felt 100% confident that Mum was safe, understood, respected and cared for. Nashley House doesn't just care for the elderly relative; they care for the whole family!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy H (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nashley House is a wonderful retirement home who have done a great job of looking after my mum since April 2022. The staff are kind and caring towards her and the manager is superb. The activities coordinator is excellent, she arranges lots of different things to do and keeps the residents smiling with
her humour and creates a lot of laughter, Some of the furnishings are a little 'tired', but the home is clean, warm and comfortable.

Reply from Ingrid O'Brien, Owner/Manager at Nashley House

Many thanks for your review and our telephone chat. I am glad we have sorted a new chair for your mum. As we discussed, we are always here to listen.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane E (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Nashley House approximately a month ago and has gone from strength to strength. He's so well cared for now that he wants to stay permanently. The home is one big, warm and happy family. He has a beautiful room, wonderful carers and amazing food. There are many activities he can do
and he has been encouraged to meet everyone and become part of the home. He simply looks like a much healthier and happy man. Thank you to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adele S (Niece of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care shown by all the staff at Nashley House towards my aunt was absolutely brilliant. I really cannot recommend Nashley enough. Family-centred care is paramount to the staff and we got to know everyone so well. Sadly, Aunty died in June. The staff were so upset to lose her and we definitely
comforted each other. I am so missing my aunt and I really miss all her lovely carers at Nashley House. I am forever grateful to them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As normal Mum arrived to a warm welcome, friendly, professional staff and a great room. She enjoyed her stay and would live at Nashley House forever. We as a family, have nothing but thanks for the care and support shown. She enjoys the food, fun and company. Best home in our opinion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa H (Granddaughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Nashley House are exceptional. Our 96 grandmother was so wonderfully cared for. She loved being there and stayed there up to the point of her passing. I honestly don't think I can emphasise enough how kind, caring, and sincere the staff are and how loving this home feels. It was a privilege
to know how safely she was respected and how well she was looked after. I would recommend Nashley to anyone looking for a loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Veronica H (Daughter-in-law of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent over a year at Nashley House from September 2021 to December 2022. I was really impressed with the care she received from all of the staff, nothing was too much trouble. They really looked after all of her needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry C (Son-in-law of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had the great fortune to spend her last six years in the top-quality Nashley House. She lost her husband (also a resident) within three weeks of moving in. The care home provides a real family atmosphere and rapidly became a surrogate family, providing care, compassion and comfort.
Prior to Covid they also provided a full and varied entertainments programme to suit all tastes. My mother-in-law had an en-suite room overlooking the pier and beach. The management, medical and administration were in my opinion outstanding and I would highly recommend Nashley to anyone who wanted top-quality care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne C (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nashley House is a first-class retirement home. My mum lived there for six years and received exceptionally good care. The wonderful members of staff got her through a bout of Covid, no mean feat with a frail old lady. I would recommend Nashley House to anyone looking for a second-to-none care home
for their loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally D (Daughter of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Nashley House for nearly five years and I was grateful every day for the care and attention she received. I felt she was truly loved rather than simply cared for. Not only did the management and staff look after Mum, but they also supported me in difficult times and never failed to
keep me 'in the loop' regarding Mum's medical and personal care. I cannot recommend this home highly enough and only hope that it's still there when I need help in the future!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne P (Daughter of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the staff and owners of Nashley House. They went above and beyond in their care of my mother, at a very difficult stage in her life. The lengths they went to to make her days happy and comfortable were outstanding. There was also very welcome support and reassurance
for myself, which was much appreciated after having been the sole carer for a long time. It is not just the resident who is cared for at Nashley House, it is the whole family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.970)

Overview of Review Score

The Review Score of 10 (9.970) out of 10 for Nashley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.970 for Nashley House is calculated as follows: ( (164 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.97

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nashley House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Alison Grimshaw

Job Title: Home Manager

Joined: 2022

I have worked in care and nursing for 33 years. Varied experiences in hospitals, care homes and as regional support. Also as a quality manager. I am passionate about person-centred care and I am very grateful to have an amazing team who support all of my residents on a day-to-day basis.


Frequently Asked Questions about Nashley House

What types of Care is Nashley House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nashley House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Nashley House have?

There are 52 Single Rooms.

What are the Facilities & Services at Nashley House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nashley House to the centre of Weston-super-Mare?

0.7 mile(s) as the crow flies, distance by road may be significantly further.