Oaktree Lodge Residential Care Home

12 Jesmond Road, Clevedon BS21 7RZ
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9.5 23 Reviews
  • Oaktree Lodge Residential Care Home, Clevedon
Oaktree Lodge Residential Care Home is a grand Victorian building situated in a unique setting with great views overlooking Clevedon and surrounding areas.

The Home provides a wonderful homely atmosphere providing person-centred care.

In December 2019 the Home was purchased by the new owners (also owners of the award-winning Manor Community) and extensive refurbishment works have taken place and are continuing to ensure that the Home provides the best possible setting and care possible.

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Care Provided by Oaktree Lodge Residential Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Oaktree (Clevedon) Ltd
  • Person in charge
  • Emma Jodrell (Manager)
  • Admission Criteria
    • Private/NHS and Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (2)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Oaktree Lodge Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £999 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £999 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,300

  • We are currently offering £50 discount on the above process for all enquiries via carehome.co.uk for the first 4 weeks.
  • (these prices are only a guideline, please contact Oaktree Lodge Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Oaktree Lodge recognise the importance of visitors for the individuals they care for. There are no restrictions on visitors and they are encouraged. There is usually ample parking available on the road outside and nearby. Please just ring the doorbell and one of the staff will gladly welcome visitors into the Home.


Oaktree Lodge Residential Care Home Reviews (23)

Total of 23, showing 1-20
9.5

Oaktree Lodge Residential Care Home has a Review Score of 9.5 (9.529) out of 10, based on 12 reviews in the last 2 years. Over all time Oaktree Lodge Residential Care Home has 23 reviews.

Overall Experience

  • 16
  • 7
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Date Published

23
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Review from Julie B (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Oaktree Lodge since July 2024. Since she has been a resident she has received excellent care, all the staff are really friendly and nothing is too much trouble. I would not hesitate recommending Oaktree Lodge care home for your loved one.

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Review from Michelle B (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in wonderfully here. All the residents seem happy and enjoy the activities they have going on throughout the day. Lovely to have a resident cat and guinea pigs. A great place and the carers are very attentive to all their individual needs.

Reply from Deian Glyn, Director at Oaktree Lodge Residential Care Home

Thank you for taking the time to submit a review. It's great to hear that your dad is enjoying his time at Oaktree! We'll be sure to pass your kind words to the staff team.


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Review from J S (Wife of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who has dementia moved into Oaktree Lodge full-time in December 2024. From the start, it was obvious that this place really was caring. The carers are welcoming have smiles for you and are obliging, if something needs doing. The kitchen staff are equally welcoming, offering you drinks or
food which is of a high standard. My husband enjoys the dance/exercise activities. The musical afternoons and comedy videos! The manager and office staff are also welcoming, they listen to any concerns you may have and act upon it.

Reply from Deian Glyn, Director at Oaktree Lodge Residential Care Home

Thank you very much for the review and glad to hear that your husband is enjoying life at Oaktree Lodge!


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Review from Lois W (Friend of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Please note that I have only visited a friend in the home a few times so I can only give a view of what I have witnessed personally and comments made by my friend to me. From what I have seen and heard this home is a caring and well-run home.

Reply from Adrian Forrester, Recruitment Manager at Oaktree Lodge Residential Care Home

Many thanks for your review of Oaktree Lodge. We are pleased to read your comments about Oaktree. It is nice to hear that your friend enjoys being in Oaktree Lodge, but also your thoughts.


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Review from E T (Friend of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very welcoming, kind and friendly. Nice and clean care home. Like the fact that there is a resident cat as she can bring great comfort to those who have had pets in the past.

Reply from Adrian Forrester, Recruitment Manager at Oaktree Lodge Residential Care Home

Good morning, many thanks for the review and we note your wonderful comments regarding the staff and also the resident cat. We will pass these comments on to the manager and staff in Oaktree.


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Review from C P (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went into respite initially but is now a permanent resident in the home. The management has been so supportive throughout the whole process giving support to my mum but to me also. I would also like to mention the kitchen staff as they have been helping to encourage my mum with her food by asking
and preparing food that she likes.

Reply from Adrian Forrester, Recruitment Manager at Oaktree Lodge Residential Care Home

Good afternoon, thank you for the review and we are pleased to hear that your mother is doing well in Oaktree Lodge. It is very pleasing to know that we are catering for your mother's dietary needs. I will pass the review on to the Management and staff at Oaktree. We hope that your mother continues to enjoy her time at Oaktree Lodge.


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Review from Anne S (Friend of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always had a pleasant time when visiting our friend in Oaktree Lodge. The staff are friendly and very accommodating. Residents are treated with dignity.

Reply from Adrian Forrester, Recruitment Manager at Oaktree Lodge Residential Care Home

Thank you for taking the time to complete a review form for Oaktree Lodge. It is nice to read such warming comments. These will be passed on to the management and staff. We hope that your friend continues to enjoy their stay in Oaktree.


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Review from Joyce T (Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here because I feel safe. The food is good and all are friendly and kind. Also, the residents help each other! ie, those you can.

Reply from Adrian Forrester, Recruitment Manager at Oaktree Lodge Residential Care Home

Thank you Joyce for your lovely review. We are all glad that you are enjoying yourself at Oaktree Lodge. I will pass these comments on to the Manager and staff.


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Review from Sue B (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked through the doors of Oaktree Lodge we knew we had found the perfect respite space for my mum to recover from quite a traumatic period. The staff here are nothing short of amazing, the manager is incredibly patient and welcoming and all the care staff who have been just fabulous...their
dedication, compassion and professionalism are evident in everything they do.
My mum is always treated with the utmost respect and kindness, and it's clear that her wellbeing is their top priority. The environment at Oaktree Lodge is warm and inviting, impeccably clean and well-maintained - the outside courtyard is a favourite spot for Mum!
The variety of activities that Mum talks about has kept her engaged and happy and it's heart-warming to see her so content and well cared for.
I would highly recommend Oaktree Lodge for anyone seeking a loving and nurturing environment for their loved ones.

Reply from Deian Glyn, Director at Oaktree Lodge Residential Care Home

Dear Sue, thank you so much for your kind words and I'm so glad that Oaktree has played a part in your mum's recovery. We'll be sure to pass on your kind comments to the staff team!


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Review from J S (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident of Oaktree Lodge for several years now. My sisters and I have always been impressed by the genuine care shown by all of the staff towards the residents. Additionally, staff are always willing to answer all of our questions. Each of us live overseas, so having access to information
about our Mum is very important to us. Although it is challenging to get through on the phone at times, information is always readily provided. The building/facilities could do with some updates but we are aware that some of this is being addressed. Overall, we are very pleased with the care provided at Oaktree.

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Review from Becky J (Niece of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Staff are very welcoming and friendly. My aunt and uncle are very well looked after and always dressed and washed whenever we visit. Food always looks nice and I am often asked if I want to stay for lunch and offered tea and cake. Staff make every effort to keep the residents happy
and well and are really patient and caring. Happy to have found such a nice place for them.

Reply from Deian Glyn, Director at Oaktree Lodge Residential Care Home

Thank you so much for the review. It's lovely to hear that your uncle and aunt have settled so well and enjoying their time at Oaktree Lodge!


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Review from A F (Niece of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly and helpful. Kitchen staff excellent, as are the carers. My aunt seems settled here - always clean and tidy.
Food excellent and management extremely helpful and accommodating.
Building not the easiest for staff or residents - but improvements being made.
Good at keeping me updated
re aunt's health, welfare - and when she needs medical attention, and when she falls.

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Review from Ann M (Daughter-in-law of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindness, respect, compassion, dignity and excellent care are what this home provides. The food looks good and tastes fabulous too. They encourage residents in their hobbies, interests and when feasible do outings. I have found all the staff friendly and keen to help. If you are looking for a swanky
home that looks like a hotel this is not the place for you. It is clean and warm with good sized rooms and a homely feel. They treat residents like they are a member of their own family and give support to relatives. I am so glad we choose this home.

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Review from Stephen H (Son of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have always found the staff and accommodation to be of a high standard. The staff are always friendly and on the occasion that we have observed staff caring for other elderly people at the care home, it is plain to see how much they really do care.

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Review from Glyn P (Son of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my mother in Oaktree Lodge is a very pleasant experience. You are met at the main entrance promptly by a member of staff who instructed us to carry out a Covid flow test. With a negative result, we were welcomed to enter the Lodge and shown to a reception room to wait for my mother. She and
her carer came into the room a few minutes later. Her very cheery carer ensured Mum was settled and comfortable, then left us to our visit. When it was time to go, Mum's carer came without delay and helped her to her feet, then assisted her back to the lounge. I couldn't be happier with Mum's carers.

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Review from Joan B (Partner of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy and friendly home. I am 88 and I would choose Oaktree Lodge if I needed care. The staff are second to none. I was pleasantly surprised to hear that Oaktree Lodge had no Covid throughout the whole pandemic which I think they worked hard, which is very admirable.

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Review from Oliver H (Grandson of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are amazing - always going above and beyond. Sadly this evening my Nan passed away, they supported her through the night and made sure she, my grandad and myself were comfortable. The staff took great care of my Nan and I am extremely grateful for everything they have done. My Grandad
is still at the home and I know he will be looked after.

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Review from Tracy C (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law moved to Oaktree Lodge from hospital in March 2020. Prior to COVID restrictions we were able to visit him and meet with staff and we were very pleased that the hospital team placed him at Oaktree. The staff quickly got to know my father-in-law and helped him adjust to living in a care
setting rather than his own home as he initially wanted to go back to his own home.
With the COVID restrictions in place, the management and staff have enabled us to keep in contact with our father-in-law and provided us with update information relevant to his care. I have also attended family meetings via internet connection and it was helpful to meet other family members and the owners of Oaktree.
I have always found the home manager and her team easy to speak with and prompt to respond to queries or update on our father-in-law’s health and well-being.

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Review from Sara C (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Oaktree Lodge and has been for almost 12 months and I am so pleased with the care and attention they give to my mother.
The staff go above and beyond with keeping me in contact with my mum, zoom calls and garden visits.
I cannot fault them and would highly recommend the home.

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Review from Dawn E (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and caring staff. Clean and safe environment. Visitors are always welcome and offered tea. Comfortable seating for the residents when watching T.V. Access to the outside and residents can be taken out if they wish.

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Oaktree Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.529 for Oaktree Lodge Residential Care Home is calculated as follows: ( (80 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 136 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaktree Lodge Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 11 Mar 2025

***** ROOMS PRICES FROZEN*****All rooms available are large with en-suite facilities. One room includes a self contained large double, ideal for a couple. Please contact us to discuss further. One room is extremely large and is ideal for a couple who require a residential home but would still like to be together. Our team will also be more than happy to provide you with a tour of the Home and the rooms that are available.


Awards / Recognitions (1)

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Meet the Team (3)

Emma

Emma Jodrell

Job Title: Care Home Manager

Joined: 2023

I have worked in health and social care for most of my adult life. I've worked as a carer, senior, care coordinator, manager and now a registered manager of Oaktree Lodge. Although I did not set out in life to work in care, it's something that came naturally to me by taking care of loved ones and people around me.
Oaktree Lodge has been a learning curve for me but I'm so proud of it and the culture and friendliness it gives out. Its a loving home where individuals needs are put first and care for in a person-centred way. Its a positive atmosphere and each day is enjoyable. I would be more than happy for my relative to have a place here and be cared for by wonderful carers.


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Florance Macwan

Job Title: Deputy Manager

Joined: 2017

I am Deputy Manager at Oaktree Lodge with over 25 years’ experience in the care industry. I am a motivated individual with skills to manage patient care, coordinating , and collaborating with medical staff and our amazing care team here at Oaktree.


I have worked in the care sector all my life and couldn’t imagine doing anything else. There is nothing more rewarding than making a positive impact in the lives of others and witnessing this first-hand. I have a clear passion for person-centred care and empowering others to become active participants. I am personally passionate about providing quality care and support for both residents and their families to help succeed in providing an enriched home based care setting, putting our residents at the heart of everything we do. I love the intricate attention to detail that is required in my job.


Carly

Carly Smith

Job Title: Operations Manager (Registered Manager)

Joined: 2014

I have worked in health and social care since I was 16 years old.
I am passionate about recognising our clients as individuals and recognising that they are not defined by their medical conditions or age. I strive to achieve the highest standard of care for our residents.


Frequently Asked Questions about Oaktree Lodge Residential Care Home

What types of Care is Oaktree Lodge Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oaktree Lodge Residential Care Home provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Oaktree Lodge Residential Care Home have?

There are 32 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Oaktree Lodge Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oaktree Lodge Residential Care Home to the centre of Clevedon?

0.4 mile(s) as the crow flies, distance by road may be significantly further.