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Campania ARBD Care Home has a Review Score of 9.7 (9.689) out of 10, based on 14 reviews in the last 2 years. Over all time Campania ARBD Care Home has 24 reviews.
Review from Andrew S (Resident) published on 19 March 2025
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Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home
Thank you for sharing your positive feedback. We're thrilled to hear that you're happy with your experience at our Campania ARBD care home and that you feel well treated by our staff. It's wonderful to know that our team is helping you on your journey. If there's anything else we can do to support you, please don't hesitate to reach out. Wishing you all the best.
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Review from Christopher W (Resident) published on 19 March 2025
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Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home
Thank you for your kind feedback. We're so pleased to hear that you're happy with the support you're receiving at our Campania ARBD care home.If there's anything further we can do to improve your experience, please don't hesitate to let us know. Wishing you all the best.
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Review from Christopher S (Resident) published on 19 March 2025
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Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home
Thank you for sharing your feedback. We're delighted to hear that you're happy with everything at our Campania ARBD care home. Your comfort and wellbeing are our top priorities, and it's great to know you're enjoying your time at Campania. I noticed your mention of a midweek cooked breakfast - if there's anything specific you'd like to see added or changed, please do let the team know. We always appreciate suggestions from residents to enhance their experience. Thank you again for taking the time to write this review.
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Review from Rupert J (Respite Resident) published on 19 March 2025
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Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home
Thank you for sharing your experience at our Campania ARBD care home. We're so pleased to hear that you feel well looked after and supported by our friendly team. It's wonderful to know that you consider Campania the best place you've stayed and that you'd like to continue being here for as long as you need support. We're delighted that you enjoy the meals, find the rooms clean, and appreciate the activities the team offer. Your kind words mean a lot, and I'll be sure to pass your feedback on to the team.
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Review from M D (Resident) published on 19 March 2025
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Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home
Thank you for taking the time to write this review of our Campania ARBD care home. We're delighted to hear that you found our service helpful and supportive from start to finish. It's great to know that the team has assisted you with your queries and provided the guidance you've needed. I will pass your review on to the team at Campania, who will really appreciate your feedback. Wishing you all the best.
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Review from Peter K (Resident) published on 19 March 2025
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Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home
Thank you for your review. We're glad to hear that you have had a positive experience with our staff at our Campania ARBD care home. Your feedback means a lot to us, and we appreciate you taking the time to share it. Wishing you all the best.
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Review from I S (Resident) published on 19 March 2025
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Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home
Thank you so much for your kind words and personal review of our Campania ARBD care home. The team are truly honoured to be part of your journey and will be thrilled to hear that your experience has been so positive. I will pass your lovely review on to the team at Campania - I am sure that knowing they've made a meaningful impact will mean the world to them. Wishing you all the best and thank you again for recommending Campania.
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Review from Carol C (Sister of Resident) published on 4 March 2025
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Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home
Thank you so much for your thoughtful review of our Campania ARBD Care Home. We are delighted to hear that your brother feels comfortable, safe, and well cared for by our team. It's wonderful to know that both you and your brother appreciate everything the team is doing to ensure he receives the best possible care. We're also happy to hear that you receive a warm welcome from the team each time you visit. Thank you again for your kind words. I will be sure to pass them on to the team at Campania, as I'm sure they'll be delighted to read your review. Kind regards, Pip
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Review from Lynne S (Sister of Resident) published on 26 February 2025
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Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home
Thank you for taking the time to write this wonderful review of our Campania ARBD Care Home. We're delighted to hear that your brother is happy, settled, and enjoying the environment, outings, and support at Campania. It's lovely to know that our Manager and staff have provided such caring and proactive support for his complex needs while keeping you well-informed. We also appreciate your kind words about the home's upgrades and welcoming atmosphere. Creating a comfortable, supportive space for residents is something we continually strive for. Thank you again for your lovely review, I will pass your kind words on to the Manager and Team at the home. Kind regards.
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Review from Michael A (Brother of Resident) published on 14 May 2024
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Reply from Emma Archibald, Home Manager at Campania ARBD Care Home
Thank you for taking the time to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your brother. I will personally ensure that all the team are aware of your comments and feedback. Kindest regards.
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Review from L G (Wife of Resident) published on 10 May 2024
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Reply from Emma Archibald, Home Manager at Campania ARBD Care Home
Thank you so much for taking the time to write this lovely review. It is wonderful to read your positive comments about the staff and the support they gave. I will personally ensure that all the team are aware of your comments and feedback. Kindest regards.
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Review from A D (Sister of Resident) published on 9 May 2024
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Reply from Caroline Walton, Quality & Compliance Manager at Campania ARBD Care Home
Thank you so much for your positive review. We are happy that your brother and family are being well supported by the staff at Campania.
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Review from Lisa K (Friend of Resident) published on 9 May 2024
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Reply from Caroline Walton, Quality & Compliance Manager at Campania ARBD Care Home
Thank you for your review of Campania. We are very happy that you feel Campania has made a difference to your friend.
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Review from Julie P (Sister of Resident) published on 8 January 2024
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Reply from Ali Peppard, Manager at Campania ARBD Care Home
Thank you so much for your kind words. I will ensure that the staff team get your comments. I'm so pleased that you and your brother are happy with everything that Campania provides. Best wishes.
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Review from Z B (Daughter of Resident) published on 29 April 2020
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Reply from Immacolata Jacobs, Media Marketing at Campania ARBD Care Home
Thank you for your review, we are pleased that overall you are happy with your loved one's care. Please be assured that the menus are regularly reviewed by the residents and chef to ensure a healthy balanced diet is offered. As you can appreciate, some people may not always want a healthy option or choose wisely, and on these occasions, we will always discuss with the individual any dietary requirements. If you would like to discuss this in more detail, please do not hesitate to give Campania a call. Kind regards.
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Review from Lynn L (Resident) published on 29 May 2019
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Reply from Immacolata Jacobs, Media Marketing at Campania ARBD Care Home
Thank you for taking the time to write your review of Campania. It is wonderful to read that you are happy with the support provided by our staff. I will be sure to pass on your kind words to the team. I wish you all the best for the future.
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Review from Jane P (Sister of Resident) published on 23 May 2019
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Reply from Immacolata Jacobs, Media Marketing at Campania ARBD Care Home
Thank you for taking the time to write your review of Campania. Each member of staff works tremendously hard for each and every resident and their loved ones. It's so lovely to read about your positive experience while your brother was living with us. I will be sure to share your words with all the team. All the best.
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Review from Kim J (Sister of Resident) published on 6 March 2019
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Reply from Immacolata Jacobs, Media Marketing at Campania ARBD Care Home
Thank you very much for taking the time to write your review of Campania. We are so pleased to read that you are happy with the support received by your brother and also to you. Our staff take great care and respect when providing support for our residents and their loved ones. I shall be sure to share with them your wonderful review. All the best.
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Review from Elizabeth E (Sister of Resident) published on 19 October 2018
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Reply from Immacolata Jacobs, Media Marketing at Campania ARBD Care Home
Thank you kindly for taking the time to review Campania. We are pleased to read that your brother is doing well and fully supported. I will be sure to pass your comments on to the team. All the best.
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Review from Royston G (Resident) published on 8 October 2018
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The Review Score of 9.7 (9.689) out of 10 for Campania ARBD Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.689 for Campania ARBD Care Home is calculated as follows: ( (120 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 164 Ratings = 4.689
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Campania ARBD Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Jul 2024
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Job Title: Campania ARBD Care Home Manager
Emma brings nearly 12 years of dedicated service at Campania ARBD Care Home to her role as Care Home Manager. After a successful career at Lloyd’s Banking, Emma followed her passion for helping others, earning an NVQ3 in Health and Social Care and a Level 5 Diploma in Leadership and Management for Adult Care. These qualifications highlight her commitment to providing exceptional care and effective leadership.
In her previous role as Senior Support Worker, Emma excelled in leadership and compliance, ensuring that care practices were tailored to meet each resident’s unique needs and preferences. Her hands-on approach empowers her team to deliver compassionate, person-centred care, making sure every resident feels heard and respected.
Emma’s commitment to personalised care shines through in her meticulous attention to detail and proactive communication. She works closely with her team to create a warm, safe environment where the well-being of residents is always the top priority. Her dedication and empathy make her an invaluable asset to Campania ARBD Care Home, where she continuously strives to enhance the quality of life for every resident.
Outside of work, Emma enjoys spending time with her husband, two children, and friends. She also loves reading, cooking, and going to the cinema.