Pine Lodge Care Home

13 Hazeldene Road, Weston-super-Mare BS23 2XL
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9.2 25 Reviews
  • Pine Lodge Care Home, Weston-super-Mare
Pine Lodge is a small and `family style 'care home renowned for its homely and friendly atmosphere. The home is situated in a quiet area in Weston and has good transport links. To the front of the home is a beautiful rose garden that is enjoyed by residents and staff alike. At the back of the home is a lovely garden area where residents can grow plants, seeds and enjoy some gardening. The home prides itself on providing individual packages of care for respite and permanent residents. Reablement and convalescent care is provided and is complimented by having a small home care service run from the same location. Many of the staff provide care at both Pine Lodge Care Home and in the community thus enabling continuity between carers and clients. Pine Lodge is owned and administered by Mr and Mrs Thrush who both have Registered Nurse backgrounds.

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Care Provided by Pine Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Orchard Care (South West) Ltd
  • Person in charge
  • Katie Squires (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 1

Funding & Fees Guide for Pine Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200
  • (these prices are only a guideline, please contact Pine Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site car park accessible for staff, residents and visitors.


Pine Lodge Care Home Reviews (25)

Total of 25, showing 1-20
9.2

Pine Lodge Care Home has a Review Score of 9.2 (9.159) out of 10, based on 4 reviews in the last 2 years. Over all time Pine Lodge Care Home has 25 reviews.

Overall Experience

  • 17
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Date Published

25
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4
21

Review from Pete H (Son of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been in Pine Lodge for over 4 years and I have never regretted her going there. During that time, her dementia has advanced from mild to absolute. I have never once been concerned about her safety or well-being.
The home is marvellous; clean, bright and freshly decorated. The resident's
rooms are of good size and offer a retreat and personal space; something that is needed.
All staff are wonderfully kind and compassionate. Everything about them shows they are genuinely interested and loving of the residents in their care. Everyone who passes by Mum has time for a few words and a smile. These are enormous gifts to folk whose world has contracted in many ways. The staff are welcoming to visitors and go to great lengths to ensure everyone is comfortable and happy.
A variety of activities take place either cyclic or one-off. I'm looking forward to the afternoon Halloween party in a few weeks.
I wholeheartedly recommend Pine Lodge to anyone looking to place a loved one in care.

Reply from Lynne Flourentzou, Manager at Pine Lodge Care Home

Thank you so much for these kind words. Your views are really important and valuable to us to improve the service. Thank you for taking the time to do this review for us.
Many Thanks
Lynne Flourentzou


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Review from P J (Granddaughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pine Lodge became the answer to our prayers when they happily accommodated my grandma.
It was evident Grandma wasn’t safe living alone anymore. Pine Lodge was a place where Grandma felt safe, cared for, and most importantly she felt at home.

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Review from Bruce S (Son of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pine Lodge have been so kind, professional, and compassionate with their care extended to Mum - it is an utter relief for the family.
93-year-old Mum came to Pine Lodge as a fiercely independent widow of 35 years. Her historic experiences of another care home, for an elderly relative, reinforced her
caution at the prospect of a change from independent living.
She need not have worried.
Mum has made many friends at Pine Lodge, both among the staff and residents.
Pine Lodge went to great lengths to appreciate Mum's life experiences and tailor their care to meet her specific needs.
Mum's well-being overall has improved considerably, due to Pine Lodge's care and use of their own GP surgeries in-house. This means there is no longer the ever-changing and insurmountable difficulty of her engaging with an arm's length NHS service.
The family are truly grateful for the effort all the staff at Pine Lodge go to, to make Mum's life as enjoyable and secure as it has become for her.

Reply from Lynne Flourentzou, Manager at Pine Lodge Care Home

Thank you for this review, this helps us review and improve our service for our residents.
I am very proud of the care and dedication of the staff at Pine Lodge and the support from our lovely families.


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Review from Dominic C (Son of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely superb care of my mother and father. The staff led by the manager are kind, professional, and go above and beyond to make my parents' lives special in the care home. Food and care second to none and one member of staff in particular looks after all the activities so well. I give Pine Lodge
ten out of ten and am very happy for people to contact me if they want further information.

Reply from Lynne Flourentzou, Manager at Pine Lodge Care Home

Thank you for these kind words.
We are only able to achieve good outcomes for all of our lovely residents with vital input of supportive families.
Thank you.


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Review from Denise D (Daughter of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Pine Lodge earlier this year following a series of falls and could no longer live independently in her flat. We were fortunate to find a space here at short notice and have had no regrets. Mum's care has been excellent, the staff are lovely and very caring and friendly and we have seen mum
recover from her illness with the care received.

Reply from Karen Romano, Administrator at Pine Lodge Care Home

Thank you so much for your kind words. We are happy that you feel Mum is supported and loved at Pine Lodge.


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Review from Patricia N (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Pine Lodge and loves her room with a view of the garden. The staff are amazing and so caring and friendly not only to mum but to the family as well. When we do have a concern they listen and deal with it appropriately. A really friendly home and I have no doubt that mum is well
looked after and cared for.

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Review from G J (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my father receives is always professional and compassionate. He has lived at Pine Lodge for 3 years and is happy and settled there and is very fond of the staff. They have always made me very welcome and take time to explain my dad's care and listen to any concerns I have. I am consulted quickly
when emergencies arise and feel I am able to take active decisions with the staff where necessary. I am convinced that the care he has received, particularly through the Covid pandemic, has resulted in him still being with us and am grateful that I can rely on him being in safe hands.

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Review from Carol H (Daughter-in-law of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very nice and welcoming, polite on the phone at all times as mother-in-law arrived as we were going into the first lockdown things were difficult as there was no visiting however, things soon settle down for all the family.
Over time, my mother-in-law's mobility has deteriorated,
the home has pulled out all the stops enabling her to overcome her anxiety and has given her encouragement which includes her receiving the correct professional help such as a physiotherapist etc and organising equipment to assist her.
I know she enjoys the food as it is all cooked on the premises, she also likes the activities on offer, especially the music morning. She is very happy at Pine Lodge.
I personally have a very good relationship with the staff they are all extremely kind, caring and compassionate.

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Review from D L (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum always seems happy to be there and she loves her room. Obviously, things have been difficult as she was admitted during lockdown but everyone at the home has been very helpful and accommodating. Unfortunately, mum hasn't shown much interest in the activities provided, despite encouragement, but
I think that is down to her rather than whatever is on offer.

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Review from Adrian W (Son of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional and the level of care is just right for my elderly mother. Staff are genuinely kind and understanding of the needs of my mother.

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Review from Rachel S (Granddaughter of Resident) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my grandmother receives is outstanding and I cannot fault them in any way, especially with COVID-19, the staff have been very informative and also very safe. I live away and whenever I’ve contacted the staff for various reasons they have always been very supportive.

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Review from Gill P (Daughter of Resident) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care you provide mum is excellent. You are a 'home' not just a residential home. You are like one big family which has been vital during the restrictions and lockdowns as we have not been able to visit. You have kept everyone safe during this time.
Our family are assured that mum is being looked
after and her needs are being met. Mum can voice her opinions easily so we know she is happy being cared for by you. We have missed joining in with all the fetes and events in 2020 which you organise so well. We also miss the scrummy cakes that you provide. The food is excellent, we have eaten with mum on many occasions.
The only issue we have is the problem with the telephone reception in Mum's room. We cannot always speak to her when she is not feeling well enough to go to where the reception is better. We understand that this is being looked into.
Your staff are so dedicated and caring and we thank you all.

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Review from John (Husband of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to Pine Lodge Care Home in August 2020 with dementia (Alzheimer's Disease) and the care and attention she has been shown since then have been excellent and it is a great comfort for me to know that she is being looked after so well. In addition, I must compliment the staff on their
friendliness towards me when I phone each day to enquire about my wife's health and I am assured that nothing is too much trouble when I ask for information.
I would have no hesitation whatsoever in recommending Pine Lodge to any prospective resident.

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Review from Carol B (Daughter of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt very happy with my late father's care, even though it was a relatively short before he had to go into hospital. He seemed very happy and we were too with the care and attention he received from all staff and felt he was well cared for with his complex health conditions without any concerns which
was a great help to us in these difficult situations.
The care home was very comfortable and homely and every effort was made to make us feel assured and my father feels at home and cared for in every respect. It was very clean and safe with regular checks carried out by the manager.

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Review from Paul S (Grandson of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant and well-maintained setting, with friendly staff and nice facilities. There are calm areas and nice gardens, and the home is easy to access and visit.

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Review from Stephen S (Son of Resident) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my father's stay at the home he was treated patience and respect, he was comfortable and happy. During visits myself and the family were made to feel very welcome. Overall a very stress free respite for all.
Many thanks.

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Review from John B (Brother of Resident) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is the resident and she has Alzheimer's Dementia. I have found the staff at Pine Lodge to be caring, patient and respectful at all times. The home provides stimulation in the form of activities on a daily basis and all residents seem to be very happy and well looked after. The home is always
clean, and always smells clean, and is well maintained.

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Review from C W (Husband of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home here very caring and helpful and very clean.

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Review from Barbara C (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident at Pine Lodge for approximately four months and throughout that time she has received nothing but care, patience and understanding from all members of staff. They have a very difficult and sometimes frustrating roll which has, to my knowledge, been undertaken with cheerfulness
and consideration for the residents well being. The quality of the food is very good, only fresh ingredients cooked on the premises and several nicely. My family and I, and my friends visiting have always been welcomed with a smile and any concerns are dealt with efficiently and quickly.

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Review from Peter A (Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A care home with a welcome and homely atmosphere. Staff are all caring and receive continued training with a fair level of staffing.


Accommodation is comfortable and the location of the home is good. Generally good views out towards the Mendips.


Nice grounds and a reasonably comfortable outside

seating area provided. Large front garden and a wild but rustic back garden.

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Current Review Score: 9.2 (9.159)

Overview of Review Score

The Review Score of 9.2 (9.159) out of 10 for Pine Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Pine Lodge Care Home is calculated as follows: ( (42 Excellents x 5) + (6 Goods x 4) ) ÷ 48 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.284 Points relating to the number of positive Reviews for Pine Lodge Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4. 4 Positive Reviews ÷ 4.4 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Katie

Katie Squires

Job Title: Manager

Joined: 2011

Katie has been with Pine Lodge for 10 years and has a huge amount of knowledge regarding the home and residents.


Katie has her NVQ 5 in Leadership and Management. Katie is up to date in all mandatory training such as First Aid and Manual Handling.


Katie has worked her way up and has been a registered manager at both of our care homes.


Frequently Asked Questions about Pine Lodge Care Home

What types of Care is Pine Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pine Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pine Lodge Care Home have?

There are 20 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Pine Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pine Lodge Care Home to the centre of Weston-super-Mare?

0.9 mile(s) as the crow flies, distance by road may be significantly further.