Serenita

15/19 Clevedon Road, Weston-super-Mare BS23 1DA
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9.8 23 Reviews
  • Serenita, Weston-super-Mare
Serenita is located in the seaside resort of Weston-super-Mare and is within walking distance of local shops and other amenities such as Beach Lawns and the seafront with its many attractions. The large communal areas in this exceptionally spacious home contribute to the noticeably relaxed atmosphere.
Serenita is a specialist unit providing medium and long term residential care and rehabilitation for 34 people over 45 years of age who live with the effects of alcohol related problems such as Korsakoff's syndrome. Services are not provided to people who continue to abuse alcohol. Careful assessments of each person admitted to the home are carried out. Carers aim, with the resident's involvement, to put in place a package of care and support that will enable that person to be as independent as possible. Through providing a safe secure and supportive environment they aim to help people achieve personal aspirations and maximise their abilities. Professionals encourage links with a resident's family, often lost when lives are disrupted by alcohol abuse, to be re-established. The extent to which people can recover from alcohol related brain damage is variable, but Serenita always try to go beyond just providing a safe home and put rehabilitation at the forefront of what they try to achieve. Encourage former skills and interests to be regained and provide opportunities for new experiences to enrich the lives of residents.

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Care Provided by Serenita

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Milan Mores (Manager)
  • Admission Criteria
    • N/A
    • Ages 21+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Serenita

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,090
    • Self-Funded Residential Dementia Care from £1,090
    • RESPITE Self-Funded Residential Care from £1,090
    • RESPITE Self-Funded Residential Dementia Care from £1,090
  • (these prices are only a guideline, please contact Serenita to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • N/A


  • Parking

  • On street parking no charge.


Serenita Reviews (23)

Total of 23, showing 1-20
9.8

Serenita has a Review Score of 9.8 (9.759) out of 10, based on 14 reviews in the last 2 years. Over all time Serenita has 23 reviews.

Overall Experience

  • 18
  • 5
  • 0
  • 0
  • 0

Date Published

23
7
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14
9

Review from Samantha W (Sister of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend this home enough!! The manager and his staff are all amazing. They treat my sister with dignity and respect and understand all of her little idiosyncrasies. She's been with Serenita for many many years and is happy and content here. The home is clean and tidy and bedrooms lovely with
all facilities they'd need. Staff are very accommodating and their interaction with my sister is encouraging and comforting. We know she's in good hands.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your wonderful review. We are truly grateful for your kind words and are delighted to hear that your sister feels happy and content at Serenita ARBD Care Home. Our team is dedicated to providing compassionate support and it is lovely to know that their efforts make such a positive difference. We take great pride in maintaining a clean, comfortable, and welcoming environment, and we're so pleased that this has been your experience. Thank you again for writing this review. I will pass your kind words on to the team at Serenita who will be delighted to read them. Kind regards.


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Review from Tina C (Sister of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at the Serenita for over 12 years now and I am continually impressed by their knowledge of her needs, the level of care and kindness they show her. The staff are amazing and communication on all aspects of my sisters care is excellent. My sister can be quite challenging but the staff
are so patient with her - they deserve medals in my view!

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for taking the time to share your experience of our Serenita ARBD Care Home. It is wonderful to hear that your sister has been so well supported over the past 12 years and that you continue to be impressed by the team's dedication, knowledge, and kindness. We understand that every resident has unique needs, and it's lovely to know that our staff's patience and commitment have made a difference in your sister's care. We really appreciate your kind words, I will be sure to pass them on to the team at Serenita. Thank you again for taking the time to write this review. Kind regards.


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Review from A S (Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time here has been great. The management and staff have been so important in my continuing recovery. Helpful, humorous, and very caring. My room is very comfortable and warm.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your kind words. We're delighted to hear that your experience at Serenita ARBD Care Home has been so positive. Our team takes great pride in providing a supportive, caring, and comfortable environment to aid in recovery. It's wonderful to know that you've found the staff helpful and welcoming and that your room has been a cosy space for you. I will pass your lovely review on to Milan and the team - I am sure they'll be delighted to read it. Kind regards, Pip


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Review from Colleen R (Mother of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been at Serenita for 5+ years. He has a loving caring supported environment to live in. Manager and staff treat him like family. His daily support and care needs are met. He is happy and I can go home knowing he is safe. This home has been a lifesaver for both of us.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your thoughtful review and for entrusting Serenita with your son's care over the past 5+ years. We are truly honoured to be part of his life and to provide a nurturing environment where he feels supported. It means the world to us to hear that you have peace of mind knowing he is safe and happy. Our team works hard every day to create a welcoming atmosphere, and it's incredibly rewarding to know that our efforts are making a meaningful difference for both of you. Thank you again for your kind words. I will be sure to share your review with the Manager and staff, they'll be so pleased to read it. Kind regards.


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Review from Ernest G (Father of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review was done on the care my son had received in total at Serenita, a Notaro Home, and the meeting for results in relations on 24th October 2024. The manager very usefully gave us the motion beyond the care and future plans, all reassuring. Unfortunately, only a few days later we received 2 letters
notifying us of the sale of Notaro House to the Care Group. This could be very unsettling for both residents and relatives. There appears to be no consultation provided by the government, where funds are involved get notified.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you for sharing your feedback and for highlighting your experience regarding your son's care at Serenita. We value your thoughts and are committed to addressing any concerns during this transition period. We understand and appreciate the uncertainty that can come with the news of an acquisition and please rest assured that there are no changes to the care or support provision for your son and the dedicated staff team will continue to provide the same high standard of care. The team will keep you updated on any developments to reassure you and other families during this time. Thank you again for taking the time to write this review. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to reach out. Kind regards.


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Review from Penny S (Wife of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Serenita has provided a safe and caring environment for my husband over the last 10 months. The staff are friendly and helpful and do all they can to assist my husband.
There are lots of activities to join in with and they always try to encourage residents to take part in outings and things around
the home.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you for sharing this review about your experience with Serenita ARBD. It's wonderful to hear that your husband has found a safe and caring environment here, and we're so glad that our staff's dedication and support have made a positive impact. Encouraging residents to engage in activities and outings is a key part of our support work, and we're delighted that he's been able to take part. Thank you again for taking the time to write this review, I will pass it on to the team at Serenita. Kind regards


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Review from S B (Brother of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased that my brother is here, its likely to have saved his life. I am happy he's joining in the activities and will hopefully make good progress.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your kind words and for trusting Serenita ARBD with your brother's recovery. We're so glad to hear that he's benefiting from his time here and participating in activities. Supporting him on his journey is our top priority, and it means a lot to know that the teams' efforts are making a difference. Thank you for taking the time to write this review. Kind regards.


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Review from Adam P (Brother of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother seems very happy here, I regularly ask how he's doing and is he okay living here, always the same answer, he likes the staff and is very comfortable.
I visit often and like the fact that the staff are very helpful and friendly, I think it is a good place for my brother to be.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for taking the time to write this lovely review of our Serenita ARBD Care Home. It is lovely to hear that you are happy with the care and support your brother is receiving at Serenita and that you've always found our staff to be helpful and friendly. I will pass your kind words on to the team at Serenita. Kind regards, Pip.


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Review from David P (Respite Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, understanding, empathetic and with love in their hearts. Grubs good too!

Reply from Milan Mores, Registered Manager at Serenita

Dear David, thank you for your review and kind words, we do very much appreciate any feedback about our home and the work we do. It was our great pleasure to be part of your life change. We wish you all the best in the future. Thank you again.


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Review from T P (Father of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has settled so well at Serenita. He is cared for by very caring staff who know him on a personal level. He is expected to help with everyday choices, which he enjoys and is good for us to see him so included. The opportunities for activities and days out are brilliant. We always leave with both
him and us smiling, knowing that his well-being is important to everyone at Serenita.

Reply from Milan Mores, Registered Manager at Serenita

Thank you very much for your lovely comments about our service. It is our best satisfaction when we hear from our clients and their relatives how good the service and support we provide is at Serenita. Thank you again.


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Review from Louise H (Sister of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is currently a resident at Serenita Care Home due to alcoholism. They have taken such wonderful care of him and us as a family, keeping us updated on his process, or if we call or email them, they are very quick to respond. My brother has made great strides while being at Serenita due to
the programme they have put him on; they are truly kind, caring and professional in everything they do. Cannot recommend Serenita enough. Without them, we can't imagine where my brother would be now, certainly not in a good place.
Thank you to the whole team, managers and all the staff; we are truly grateful to you all.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for taking the time to write this lovely review of our Serenita ARBD Care Home. It is wonderful to hear that your brother has made great strides whilst being at Serenita, and we are so proud to be part of his recovery journey. I will pass on your feedback to the staff team, who will be touched to read your kind words. Many thanks, Pip


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Review from Patricia V (Mother of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff extremely caring and friendly, but my son does nothing to help himself. He won't go swimming or on twice daily walks, I doubt he reads his daily newspaper or TV book. The staff have an uphill struggle to relieve his apathy.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you for taking the time to write this review. We really appreciate your feedback and it is good to know you have found the staff caring and friendly, I will pass your feedback on to the team. Kind regards.


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Review from Sarah M (Friend of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do admire the work all staff put into supporting their residents at Serenita. I am pleased to hear communal furniture is being upgraded and am especially glad new vehicles being bought too. What I would really welcome is more inclusion in care plans, possibly in the activities and progress of my friend!
Currently, I hear nothing. Many thanks.

Reply from Caroline Walton, Quality & Compliance Manager at Serenita

Thank you for your feedback on Serenita. Please also relay your thoughts to the manager.


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Review from P S (Husband of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ARBD service users have significant challenges for many reasons. Despite this, the managers and staff listen to residents and try hard to respond positively to suggestions whenever possible. I would like to especially stress the deep understanding of this complex condition allowing the care to be sensitive,
life-saving and kind.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for taking the time to write this considerate review about our Serenita ARBD care home. I will pass on your feedback to the manager and staff team who will be delighted to read it. Kind regards.


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Review from J D (Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful.
Surroundings very good.
Spacious room with loo and suit.
Plenty of food.

Reply from Milan Mores, Registered Manager at Serenita

Dear Jason, thank you very much for your kind comments. We were glad to help. Take care.


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Review from Florence W (Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living at the Serenita was like living in a hotel. My mother took me to America, and we stayed at a hotel, Serenita was just as welcoming, clean, friendly and I enjoyed my time there. I wrote to Boris Johnson about my experience here.

Reply from Pip Harris, Marketing and Communications Manager at Serenita

Dear Florence, thank you for your lovely words about your time at Serenita. It's so wonderful to hear, and the staff will be uplifted by your kind comments.


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Review from Kelly J (Daughter of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serenita has cared for my dad for 6 years. During that time they have provided a safe, comfortable environment for him to live. His needs are met with compassion and understanding. The staff do their utmost to keep me informed and have done amazing during the pandemic. They've kept my dad and the other
residents safe and well cared for. I am truly grateful to them.

Reply from Immacolata Jacobs, Media Marketing at Serenita

We really appreciate you completing this wonderful review. It is lovely to read your positive comments on the care and support received by your dad. Our staff take great care and respect when providing support for all our residents and their loved ones. And we are particularly proud of the incredible work they do each and every day while we work through COVID-19.
I will personally ensure all the team at Serenita are aware of your positive feedback.
Kindest Regards


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Review from Frank T (Brother of Resident) published on 17 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serenita has a special understanding of my brother's particular condition and needs and I know of nowhere that he could receive better care. Staff are friendly and approachable. I have every confidence in Serenita.

Reply from Tracy Peart, Manager at Serenita

Thank you for your kind words, Frank. I shall let my staff know their work is very much valued and appreciated by your family.


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Review from Karen H (Sister of Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Serenita for 5 years. The manager and her staff do an amazing job. I really can’t fault their kindness to service users and visitors.

Reply from Tracy Peart, Home Manager at Serenita

I will pass your kind thoughts to my staff. Your sister has had many a good time during her stay with us and from everyone at Serenita who has worked tirelessly all year round, may we send your family our most sincere wishes. Thank you for your kindness.


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Review from Jacquie B (Wife of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Serenita for nearly 2 years. He is always well presented, his room is always clean and free from odours. There is always plenty of activities on offer should he wish to partake. Food is always plentiful and I am always offered to join when I visit. Staff are helpful
and there is always a senior member of staff available should I wish to discuss any areas of my husband's care.

Reply from Tracy Peart, Manager at Serenita

Thank you for your kind words of encouragement regarding the care we deliver here at Serenita. We welcome all family and friends and I will gladly pass your comments to the whole team. Thank you so much. Kind Regards.


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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Serenita is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Serenita is calculated as follows: ( (128 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 162 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Serenita is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Milan

Milan Mores

Job Title: Care Home Manager

Joined: 2006

In 1999, in Slovakia, Milan started work as a therapist in a re-socialisation centre for people living with alcohol, drug and gambling addictions and got involved with delivering prevention programmes for young people, based around their addictions.


Milan then moved to the UK in 2006 and joined Notaro Care Homes as a deputy manager at Serenita; progressing to the registered manager in 2008.
Milan possesses a wealth of knowledge, experience and determination to ensure the residents of Serenita receive the very best care and support and continue successfully along their enablement programme and recovery journey.


Outside of work, he enjoys spending time with his family and friends.


Please feel free to contact Milan


Frequently Asked Questions about Serenita

What types of Care is Serenita registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Serenita provide?

Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Serenita have?

There are 34 Single Rooms.

What are the Facilities & Services at Serenita?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Serenita to the centre of Weston-super-Mare?

0.3 mile(s) as the crow flies, distance by road may be significantly further.