Serenita

15/19 Clevedon Road, Weston-super-Mare BS23 1DA
Submit a Review
9.8 23 Reviews
  • Serenita, Weston-super-Mare
Serenita is located in the seaside resort of Weston-super-Mare and is within walking distance of local shops and other amenities such as Beach Lawns and the seafront with its many attractions. The large communal areas in this exceptionally spacious home contribute to the noticeably relaxed atmosphere.
Serenita is a specialist unit providing medium and long term residential care and rehabilitation for 34 people over 45 years of age who live with the effects of alcohol related problems such as Korsakoff's syndrome. Services are not provided to people who continue to abuse alcohol. Careful assessments of each person admitted to the home are carried out. Carers aim, with the resident's involvement, to put in place a package of care and support that will enable that person to be as independent as possible. Through providing a safe secure and supportive environment they aim to help people achieve personal aspirations and maximise their abilities. Professionals encourage links with a resident's family, often lost when lives are disrupted by alcohol abuse, to be re-established. The extent to which people can recover from alcohol related brain damage is variable, but Serenita always try to go beyond just providing a safe home and put rehabilitation at the forefront of what they try to achieve. Encourage former skills and interests to be regained and provide opportunities for new experiences to enrich the lives of residents.

Show Serenita on the Map

Care Provided by Serenita

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Milan Mores (Manager)
  • Admission Criteria
    • N/A
    • Ages 21+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Serenita

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,090
    • Self-Funded Residential Dementia Care from £1,090
    • RESPITE Self-Funded Residential Care from £1,090
    • RESPITE Self-Funded Residential Dementia Care from £1,090
  • (these prices are only a guideline, please contact Serenita to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • N/A


  • Parking

  • On street parking no charge.


Serenita Reviews (23)

Total of 23, showing 21-23
9.8

Serenita has a Review Score of 9.8 (9.759) out of 10, based on 14 reviews in the last 2 years. Over all time Serenita has 23 reviews.

Overall Experience

  • 18
  • 5
  • 0
  • 0
  • 0

Date Published

23
7
10
14
9

Review from Lee M (Son of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my family have been made to feel very welcome from the first visit and continue to get better after more visits. My children really enjoy coming to visit their grandad. They enjoy being invited to eat dinner or tea with him. I can see the improvements in him as well, very happy indeed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N U (Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been living in Serenita Care Home since 27/10/14. I was staying before in a hostel in Bristol. In the year 1st September 2014 I had an epilepsy attack. I have had a pancreas operation. Because hygiene reasons consultants put me here in Serenita Care Home.
It's a right place to stay for alcohol
and drug users. Because most of them have had lost their knowledge a very long time ago. In the past Serenita Care Home was running as a motel not a care home. since I am here, there are ongoing repair works in here. Blocked loos and washbasins. There is always a big container for builders on the front. Otherwise it's a heaven for the residents. Not for me.

Reply from Sharon Warren, PR Manager at Serenita

Many thanks for your review of Serenita. Feedback is so important to us and I would like to answer some of the points you have raised. Prior to Notaro owning the building it was indeed a hotel, but this was changed when we purchased the building a number of years ago and we've been running it as a care home ever since. Due to the age of the building, unfortunately it does require maintenance, along with our standards of wanting to provide the very best for our residents. We continue to refurbish the home and also the home which is situated next door to Serenita, hence the need for a skip. We are looking into the possibility of moving the skip shortly, as we appreciate it is an eye sore.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T C (Sister of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my sister at the Serenita in December 2015 and received a very welcome reception as I always do. My sister is extremely happy at the care home and the staff are always attentive, caring and friendly towards her. I cannot rate this place highly enough it is excellent.

Reply from Sharon Warren, PR Manager at Serenita

Many thanks for taking the time to complete a review of Serenita ARBD Home. Feedback is essential and your kind words are always welcomed by our hard working care team, I will ensure that they see your review. It's nice to hear your sister is happy and being well supported within her home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Serenita is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Serenita is calculated as follows: ( (128 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 162 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Serenita is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Milan

Milan Mores

Job Title: Care Home Manager

Joined: 2006

In 1999, in Slovakia, Milan started work as a therapist in a re-socialisation centre for people living with alcohol, drug and gambling addictions and got involved with delivering prevention programmes for young people, based around their addictions.


Milan then moved to the UK in 2006 and joined Notaro Care Homes as a deputy manager at Serenita; progressing to the registered manager in 2008.
Milan possesses a wealth of knowledge, experience and determination to ensure the residents of Serenita receive the very best care and support and continue successfully along their enablement programme and recovery journey.


Outside of work, he enjoys spending time with his family and friends.


Please feel free to contact Milan