Somerset House

157 High Street, Yatton, Bristol BS49 4DB
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8.5 23 Reviews
  • Somerset House, Bristol
Somerset House is a Grade II listed Georgian Farm House set in pretty walled gardens.

The aim is to enable older people to lead complete and fulfilling lives, by assisting with everyday challenges whilst giving as much independence as possible and maintaining dignity in old age. Everything is done towards developing the very best support and environment for residents.

As a small care home, Somerset House is able to retain its intimate homely feel with cosy lounges, and attentive staff who are really able to deal with the needs of individual residents.

The home has a delightful bright garden room overlooking the home's courtyard garden with raised beds and seating areas.

There is never a dull moment at Somerset House as they provide a varied and extensive activities programme run by the full-time activities coordinator.

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Care Provided by Somerset House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Owner
  • Kingfisher Healthcare Ltd
  • Person in charge
  • Julie D Jones (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Somerset House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,350
    • Self-Funded Residential Dementia Care £900 – £1,350
    • RESPITE Self-Funded Residential Care £900 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £900 – £1,350

  • Prices quoted are for guidance only, and are reviewed annually. All prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for full details of our terms and conditions.
  • (these prices are only a guideline, please contact Somerset House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact them to make arrangements to visit.


  • Parking

  • Onsite parking available


Somerset House Reviews (23)

Total of 23, showing 1-20
8.5

Somerset House has a Review Score of 8.5 (8.525) out of 10, based on 2 reviews in the last 2 years. Over all time Somerset House has 23 reviews.

Overall Experience

  • 16
  • 7
  • 0
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Date Published

23
0
2
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21

Review from Tina K (Daughter of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we're very pleased with how well Mum is since she's been at Somerset House. She takes part in all activities that are provided, is sociable with residents and staff, and her overall wellbeing has improved tremendously. Any questions we have are always answered, and to know that the staff
there are 24/7 is very reassuring for us. They take very good care of Mum and we feel fortunate to have found this home for her. It feels very homely and Mum has settled in well. Our thanks to all concerned. A lovely place!

Reply from Giles Livingstone, Owner at Somerset House

Thank you so much for your review - it means a great deal to us and the staff and is greatly appreciated.


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Review from A T (Friend of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always feel very welcome to visit at any time and are invited to any special events. Carol concert at Christmas was lovely.
Our friend is very content and feels secure. She says moving in was a very good decision.

Reply from Giles Livingstone, Owner at Somerset House

Many thanks for your review. The staff will be pleased to know your positive opinion and welcome your feedback.


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Review from S W (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A bright and calm environment where my mother has felt sage and very much at home, which has given me peace of mind.

Reply from Giles Livingstone, Owner at Somerset House

Many thanks for your kind review, which is helpful to ensure our services meet expectations. I am glad your mother has settled in so well. Best wishes.


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Review from Peter V (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been welcomed into the home, and whatever request to settle mum in has been met. As a family are welcome at any time of day, usually with a cup of tea. Very polite staff, nothing is too much bother, good old fashioned service.

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Review from Tony M (Son of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Somerset House very clean, helpful and supportive to my mother since she decided to live there. The home has many activities for the residents and my mother has been well cared for during her time staying there.

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Review from Patrick L (Respite Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Somerset House was excellent for my wife (who has Frontal lobe Dementia) for a respite care week. The staff were brilliant, friendly and welcoming, which put my wife at ease by showing her the facilities, her large room, light and airy with a comfortable bed, armchair and TV with her personal belongings,
and a lovely small garden by her window and a large garden near the dining area. There were many diverse and communal daily activities to participate in at her discretion, meet other residents or stay in her room, and she also loved the tasty varied meals. She remarked that staying there was lovely, homely, friendly and helpful with a nice trip in a coach. I thank all the staff for their professionalism, patience and considerable understanding for her first time in a care home, making her stay enjoyable and stress-free. She quickly settled into the warm, caring atmosphere.
I would recommend this friendly care home to any family member.
I was also most impressed by the Somerset House newsletters.

Reply from Giles Livingstone, Owner at Somerset House

Many thanks for your kind words. We are so glad to have been of help and hope to see you again soon.


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Review from R W (Son of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Somerset House in August 2020 following an accident, rendering her unable to walk without aid and unable to look after herself and maintain her personal dignity as she would have wished. She arrived in the middle of a "lockdown" and after a lengthy journey from Kent. I was so impressed
at the way she was greeted, made comfortable in her at the time compulsory isolation quarters and the superb one to one attention she received during the whole quarantine period.
Since moving into her room in the main home, she has quickly settled into the warm, caring atmosphere. She and I find the staff friendly, professional and with an understanding of what gives my mother a meaningful and dignified life. Her physical, medical and intellectual wellbeing is I know regularly reviewed.
For a 97-year-old with a sharp and sometimes discerning mind to say, if she has to be in care, then Somerset House is where she will stay, that's a testament in itself.

Reply from Giles Livingstone, Owner at Somerset House

Many thanks for completing this review. Feedback like this is so important for the staff and team here at Somerset House. We will strive to improve on the areas where we didn't score full marks and would welcome any further specific comments when we next see you.


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Review from K C (Daughter-in-law of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful, very patient and always treat residents with respect. I am very pleased with the management as they keep me up to date with appointments and changes. The staff always welcome me in. Would recommend to any family member.

Reply from Giles Livingstone, Owner at Somerset House

Many thanks for your kind review. The staff really appreciate your positive comments and your recommendation.


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Review from David H (Nephew of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience with all aspects of Somerset House, all staff contact and interaction. Friendly, nice atmosphere. They have also done an exceptional job during lockdown during some very difficult times.

Reply from Giles Livingstone, Owner at Somerset House

Many thanks for your kind review. Your response is greatly appreciated.


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Review from June H (Wife of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Somerset House was a warm, friendly and homely place. The garden was a pleasure for all. My husband often said how well he was looked after by the staff or (the girls as he called them). My family and I were so impressed with how warm and caring everyone was, especially through the difficult times of
the Covid-19 epidemic.

Reply from Giles Livingstone, Owner at Somerset House

Many thanks for your kind review. I note two of the categories reviewed did not score so well, and I will investigate and endeavour to ensure these are improved.


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Review from Nicola C (Niece of Resident) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We give Somerset House the highest recommendation! The staff's genuine and dedicated care for the residents is admirable and a true example to all of how to care for an ageing community! The atmosphere is that of a close-knit family, and the staff always put the residents first to ensure the best quality
of life for everyone at all times. Not only can the residents enjoy their lovely rooms, the range of public spaces and the super garden, but they also greatly benefit from a programme of diverse, engaging activities daily, with additional events throughout the year, connecting residents to the local community. The experience and expertise of the Somerset House manager and team, combined with their dedicated, thoughtful, friendly and empathetic approach make it a place that one would choose without hesitation, even when one is not yet at that point in life. Somerset House is a true gem!

Reply from Giles Livingstone, Owner at Somerset House

Thank you so much for your very kind review. The staff will be greatly appreciative of your words and thoughts. Your generosity and support shown towards them and Somerset House will not be forgotten.


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Review from E A (Resident) assisted by family/friend published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this a happy and secure place to live and am very happy to call it my home. We have a wide variety of activities and I especially like the flexercise sessions which end with various word games to keep our minds active.

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Review from M O (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very proactive. They understand my mother's needs and waste no time in putting the wheels in motion to ensure these are met. The staff are always very professional, kind and attentive.

Reply from Giles Livingstone, Owner at Somerset House

Thank you for your kind review. One of our key attributes is that the smaller size and nature of Somerset House enable us to be pro-active and quickly respond to the changing needs and support required by our residents and this is reflected in your comments. We hope that this sets us apart from others and especially the larger care homes in the area.


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Review from P D (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum ended up in Somerset House after a fall at the age of 92. She is happy there although she is fed up with the day to day struggle. She is 93 now and has had Parkinson's for some years now.
Somerset House looks after her very well and the food is very good.
There are lots of activities, minibus
trips and ice cream every Monday in the summer.
They have flexersize most days, skittles, bowls, board games, craft afternoons plus visiting groups. She is often tired when I visit!! The home is very clean and staff are very friendly and caring they don't rush her to do things. Parkinson's makes life very difficult.

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Review from Helen B (Respite Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a respite resident, I have been extremely well looked after. The staff have been wonderful and very caring. Nothing was too much trouble for them. My room was very comfortable and was kept spotlessly clean and I would recommend it to anyone.

Reply from Giles Livingstone, Owner at Somerset House

Many thanks for yet another kind review. It was a pleasure to have you to stay with us, and I am glad to hear your time at Somerset House was a positive experience.


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Review from Paul F (Son of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home cooked food, Mum was always well dressed, hair tidy and looked clean every time I visited (most weeks at least five visits). Mum was also very happy here with the trips and activities.

Reply from Giles Livingstone, Owner at Somerset House

Many thanks for your positive and kind review of our services here at Somerset House. Your comments are greatly appreciated by all who work here. With best wishes.


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Review from Tony G (Son of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my view, Somerset House is an outstanding care home. It has staff who care operate as an effective and friendly and make time to ensure individual residents are given the opportunity to enjoy their lives. The activities are brilliant and the home/rooms are kept clean and tidy. Staff are always approachable
and respond quickly to the needs of the residents.

Reply from Giles Livingstone, Owner at Somerset House

Many thanks for your kind review. It is important to us to hear your views, particularly as the staff benefit greatly to hear when they are doing well.


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Review from Chris B (Son of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be more satisfied with all aspects of Mum's care at Somerset House. It's an outstanding home.

Reply from Giles Livingstone, Owner at Somerset House

Thank you so much for your very positive review. The staff are greatly encouraged to hear when they are doing well. With best wishes.


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Review from Lesley H (Daughter of Resident) published on 30 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Somerset House for almost 3 years. Since the moment I walked into the home to look round, I knew it was the right place for my mother. Even when I made my first call I was told to pop in whenever it was convenient for me and I would be shown around. This I did, and my
mother was a resident there 2 weeks later. From Day 1 she has been looked after in a totally exemplary way with extreme care and kindness despite her gradual decline in mental powers over the last few years. She is now 95 years old and totally bed-ridden, but she continues to be looked after by all the staff in a way that I can't praise highly enough, and I trust them all implicitly. I have visited many care and residential homes over the years, and I can quite honestly say that Somerset House stands out head and shoulders above all of them. The residents are treated with total respect and there is a fantastic range of activities organised for them. My mum couldn't be in a better place.

Reply from Giles Livingstone, Owner at Somerset House

Thank you so much for your kind review. I will ensure all the staff are aware of your comments as without them we could not function. We always strive to do the best for all residents and it is so positive to hear good feedback.


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Review from Darrel W (Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being a resident of 8 1/2 years found the attention, food and care consistent.

Reply from Giles Livingstone, Owner at Somerset House

Thank you for the kind review, from one of our longstanding residents. We continue to strive to provide good quality care, accommodation and value, and your comments are important feedback on how we are doing and the need to constantly improve.


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Current Review Score: 8.5 (8.525)

Overview of Review Score

The Review Score of 8.5 (8.525) out of 10 for Somerset House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Somerset House is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.525 Points relating to the number of positive Reviews for Somerset House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 2 Positive Reviews ÷ 5 = 0.4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

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Julie Jones

Job Title: Manager

Joined: 1988

Julie has been working at Somerset house for 25 years and has been manager for 15. During that time she has achieved, in addition to a range of other qualifications, an HND in social care and an NVQ level 4 diploma in Care and Home Management.
Over the years, as the number of residents has increased and the care regulations have evolved, Julie has always been focused on ensuring the quality of everyday life for the residents is the top priority for all staff at the home.


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Giles Livingstone

Job Title: Owner

Joined: 2011

Giles has owned Somerset House since May 2011. A chartered surveyor by profession, he has been working with care businesses for many years and has owned and run several other small care homes in the past. Like Julie, the manager, Giles believes that the secret to running a successful care home is to ensure that the well-being of the people who make it their home is always a priority.


Frequently Asked Questions about Somerset House

What types of Care is Somerset House registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Somerset House provide?

Palliative Care, Day Care, Convalescent Care, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Somerset House have?

There are 25 Single Rooms.

What are the Facilities & Services at Somerset House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Somerset House to the centre of Bristol?

11.0 mile(s) as the crow flies, distance by road may be significantly further.