Stuart House

21/23 Clevedon Road, Weston-super-Mare BS23 1DA
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9.8 23 Reviews
  • Stuart House, Weston-super-Mare
Welcome to Stuart House, a cosy, family-oriented care home within Notaro Homes, designed to offer a relaxed and friendly environment.

Stuart House is nestled in a traditional Victorian terrace and is furnished with familiar, stimulating items that evoke memories and comfort for elderly residents. Focus is on creating a calming, stress-free environment where residents feel at home, not in a healthcare facility.

They specialise in dementia care, understanding that as dementia progresses, individuals' needs change. Their approach is to connect with residents' present feelings and realities, reducing anxiety and stress by minimising routines and barriers between staff and residents. Staff share meals and spaces with residents, promoting a true sense of community.

The homes offers care for 19 elderly residents, emphasising choice, independence, and meaningful activities tailored to each individual's preferences. The dedicated Activity Coordinator ensures residents stay active and engaged, improving their well-being. Stuart House is open to anyone not requiring 24-hour nursing care, regardless of age, as long as the team can meet their needs. They welcome families and friends, with no set visiting times, and encourage a warm, affectionate atmosphere where everyone is treated with respect and kindness.

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Care Provided by Stuart House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie Brazier (Manager)
  • Admission Criteria
    • 50 Years & over
    • Ages 50+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Stuart House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £850
    • Self-Funded Residential Dementia Care from £850
    • RESPITE Self-Funded Residential Care from £850
    • RESPITE Self-Funded Residential Dementia Care from £850

  • We accept local authority rate. However, all rates are subject to individual care needs following a personal assessment.
  • (these prices are only a guideline, please contact Stuart House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors to the home. Stuart House has no set visiting times. However this may be subject to change if infection control measures need to be enhanced.
    The home also invite and welcome visitors to share meal times with them.


  • Parking

  • Car park to the rear of the property


Stuart House Reviews (23)

Total of 23, showing 1-20
9.8

Stuart House has a Review Score of 9.8 (9.773) out of 10, based on 11 reviews in the last 2 years. Over all time Stuart House has 23 reviews.

Overall Experience

  • 17
  • 5
  • 0
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Date Published

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Review from Malcolm B (Son of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how happy we are with the care being given to my mother. The carers at Stuart House go above and beyond to look after Mum and all the other residents and she is blissfully happy there and looked after 110%.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for your wonderful review! It is lovely to hear how happy your Mother is at Stuart House. Our team is dedicated to providing the highest level of care, and it means the world to us to know that their efforts are making such a positive difference. I will share your lovely review with the Home Manager and staff team at Stuart House - I am sure they'll be delighted to read your kind words. Thank you again, Pip


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Review from Bev P (Stepdaughter of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good always polite and keep us informed of his health and wellbeing and any activities he takes part in.
He is obviously being fed well as he has put on weight which is great to see.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for taking the time to write a review about our Stuart House Care Home. We are delighted to hear that you're happy with the care your loved one is receiving. Our team is dedicated to providing compassionate support while keeping families up-to-date, so it's wonderful to know that you feel well-informed about his care. It's also great to hear that he is enjoying his meals and maintaining good health. I will pass your kind words on to the team at Stuart House. I am sure they'll be pleased to read your lovely review. Kind regards, Pip


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Review from Kate B (Daughter of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most caring, warm and engaging staff look after my mum as if she were their mum. I could not ask for more. I would recommend highly to anyone. Super activities and trips out that mum really enjoys.
Home from home 10/10 from me.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for your kind words and for taking the time to share your experience. It's lovely to hear that your Mum feels at home at Stuart House and that our team's care and dedication have made such a meaningful impact. We're also delighted to know she enjoys the activities and outings. Our activities staff put a great deal of thought into planning engaging experiences, so it's wonderful to hear they are being appreciated. I'll be sure to share your lovely feedback with the team, they will be thrilled to read it. Your kind words mean so much. Thank you again for your thoughtful review. Kind regards.


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Review from Carol A (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful caring home. The staff are absolutely wonderful, they give over 100% to the residents. It's very well run, lots for them to do. Went to the garden party and the food was wonderful, so well run. The staff couldn't do enough for residents, such a lovely afternoon seeing everyone enjoying
themselves. Lovely young girl singing, mum really enjoyed it. It's spotlessly clean, rooms are lovely, bright and airy. The food is wonderful, all looks absolutely delicious. Visitors made very welcome, always offered tea and biscuits. It's very lovely to know Mum is being looked after so well—100%.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for writing this glowing review of our Stuart House Care Home. You've covered in lots of detail why this home is so special, thank you for taking the time to do this and for being so kind with your words. It is so lovely to know that you always feel welcomed by the staff at Stuart House and that you are happy that your Mum has made it her home. I will pass your lovely review on to the Care Home Manager and staff team who will be delighted to read it. Many thanks.


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Review from Graham S (Regular Volunteer) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love to visit as people are so lovely and friendly.
The residents are always happy and smiling when I visit and it is nice to see.
Warm and welcoming here.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for taking the time to write this lovely review and for giving up your time to volunteer at Stuart House. It's wonderful to hear that you enjoy visiting due to the warm atmosphere of the home. I will pass your review on to the Care Home Manager who will be very touched to read your kind words.


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Review from Lyn R (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My expereince has been very positive. The manager and staff are always accommodating not only to my mother but also to the family, which is very much appreciated as this has been a really difficult time for us as a family. I couldn't wish for a nice, caring home for my mother to be in. Thank you very
much to you all.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for writing this thoughtful review of our Stuart House Care Home. It is lovely to hear that your experience has been positive and that the staff have helped your family and your mother navigate this difficult time with sensitivity. I will pass your heartfelt thanks on to the care home manager and staff team who will be delighted to read that you couldn't wish for a better home for your mother.


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Review from Fiona S (Sister of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased my sister is in this home as she gets such good care and attention. All the staff are so caring and helpful.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for your kind words. It is lovely to hear that you are pleased that your sister is a resident of Stuart House and that you've found the staff to be caring, attentive and helpful. I will pass your review on to the Care Home Manager and the staff team who will be really pleased to read your kind feedback.


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Review from Peter L (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in this home some years ago - when my mother needed a home due to frailty she insisted that this was the home for her. The home is quite small compared to others but this adds to the homely feel. Everybody knows everybody. The staff are very friendly and helpful. My mother seems
to have settled in well - I am surprised by this as she was very reluctant to give up her apartment but I certainly think the move was for the best. I would definitely recommend this home to others.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for taking the time to write this wonderful review. It is so lovely to hear that your father was comfortable at Stuart House, so much so that your mother is now happy to make it her home too. I will pass your kind words on to the Care Home Manager and staff as I'm sure they will be happy to read your review. Kind regards


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Review from M S (Son of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at Stuart House and receives very good care. I'm always kept updated by the staff, who are very friendly. My father enjoys living there and is benefitting from their attentive care.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for taking the time to write this lovely review of our Stuart House Care Home. We are pleased to hear that your father enjoys living there and you are being kept up to date by the staff. I will pass your kind words on to the Manager and staff team. Take care.


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Review from Rod S (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and welcoming. There is always a lively atmosphere in the lounge. My mother seems to be happy enough there, but it is hard for me to tell because my presence only reminds her of how things used to be and cannot be anymore. They say she is in good spirits when I'm not there,
and after settling in, she is happy when I visit until I have to leave.
Food is a difficult one to assess, because we ate very unprocessed and healthy food at home, but they become quite finicky at this age and I found it harder and harder to give her healthy food at home, so I think the food is as good as can be expected under the circumstances. It seems to be clean as far as I've noticed. There are many pictures on the walls and in folders, of the activities the residents have participated in. I have only heard good things from other parties (our GP, the Social Worker, the Surgery Nurse) about the home, which is reassuring.

Reply from Leila Sharkey, Operations Manager at Stuart House

Thank you for taking the time to write this review. It means so much to the team and I shall be sure to pass your comments on to them.


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Review from Jo H (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Stuart House following an emergency placement - From the moment we spoke to the staff we knew they cared. Not only for my mother but for us as a family trying to come to terms with the situation.
We are extremely happy with the care given and the understanding of my mother's condition.
The staff are never too busy to stop and update us on how things are going and have made a real effort to get to know my mother's likes and dislikes in order to help her settle in.

Reply from Caroline Walton, Quality & Compliance Manager at Stuart House

Thank you for taking the time to review Stuart House. We are happy you are pleased with the care of your mother.


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Review from Nadia F (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Stuart House has a homely feel to it, and the residents are made to feel at home. My dad was happy here, and I knew he was safe and being given the 24/7 support he needed.
I can't comment on daily activities as I don't know about those, but something was always done for occasions like the Golden Jubilee
and Easter and resident birthdays, and I occasionally got sent a photo of Dad taking part, which was lovely. And I know that Covid put a stop to some things like trips out.
Staff appear to do their best for the residents and are mostly friendly, although under pressure at times due to understaffing which I appreciate isn't their fault. It's nice that there are some longer-term staff members providing familiarity to the residents.
I am happy with how my dad was cared for here including when he passed away here; respect and dignity were apparent.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for taking the time to write this review. We're sorry for your loss and pass on our condolences to you and your family on the passing of your Dad. Your honest feedback about our Stuart House Care Home is very much appreciated, and we're delighted to read that your Dad was happy with us at Stuart House and you felt secure in knowing that he was safe and receiving our high standard of care. I will pass your review on to the manager and Stuart House staff team, as I am sure they'd love to read your kind words. Take care.


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Review from Jake E (Son of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Stuart House Care Home are absolutely fantastic. Care home staff don’t get enough credit, especially after such a hard time with the pandemic. Always feel welcome when I come to visit. The manager has been great since my mother has been at the home, really hard when any loved one has to
move into a home and she has always been there to chat with when needed.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for your kind words. The staff team and manager at Stuart House will be absolutely delighted to read your lovely review; I will pass it on to them. Thank you for taking the time to write a review and provide us with such great feedback. Kind regards.


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Review from Stephanie J (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely and clean. All the staff are amazing. My mum is well looked after and very happy, which means a lot to me.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for taking the time to write this review of our Stuart House Care Home. We are pleased to hear that your Mum is happy at Stuart House and you are happy with the care she is receiving. Kind regards.


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Review from I P (Husband of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A nice welcoming home with friendly care staff. The food is generally of a good standard but some tea times could be improved. Would have no hesitation in recommending Stuart House to others.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for taking the time to write this review. It is lovely to hear that you have found Stuart House and the staff there to be welcoming. Thank you for your feedback about tea times, we'll take this forward to help improve the service. Kind regards.


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Review from Audrey E (Wife of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this care home for 12 years. The care has always been excellent. He has been going downhill gradually and cant always recognises me. My last visit was on our 60th wedding anniversary, he was in bed as usual but was pleased to see me. I know he is in very good hands and I can visit
whenever I want. Thank you, Stuart House.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for writing this lovely review. We are so privileged to be entrusted with the care of your husband and are proud that you have found this care to be of a very high standard over the last 12 years. I will pass your kind words on to the staff team at Stuart House, as I'm sure they'll love to read your review. Take care.


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Review from Lorraine M (Daughter-in-law of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There has been a great improvement in the standard of cleaning in the bedroom. Any issues brought to Stuart House's attention are dealt with promptly. The staff are polite and helpful. Sometimes items of clothes go missing, but when addressed, are dealt with. We are happy with the care home and the
care and attention our family member receives.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you very much for taking the time to write this review. We're happy to hear that any feedback you've given has been actioned promptly and the staff team are always polite and helpful. We are pleased to hear that you are happy with Stuart House and that your loved one is receiving our high standard of care. Kind regards.


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Review from Sandra L (Granddaughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has resided at the care home for nearly a year. The staff are caring and considerate; they always keep us informed, and my grandmother appears happy and settled. She has a lovely room which is bright and large. My grandmother enjoys the activities.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for taking the time to write this lovely review about our Stuart House Care Home. It is great to hear that your grandmother is being well looked after by our Stuart House staff team and is receiving our high standard of care. Best wishes.


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Review from Andrew F (Son-in-law of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother-in-law has been a resident in this facility for over five years and it has become impossible to stay silent any longer. On 8/10/20 my mother-in-law was vaccinated against my partner's wishes who has a lasting power of attorney. Fast forward to 20/4/21 we were informed by a member of staff
that my mother-in-law was taken into the manager's office where a GP and the manager were waiting. The door was closed and the blinds shut. There is no documented record of this visit by the GP in her care home personal notes and the management have not contacted us to explain what went on behind closed doors and blinds. What went on is any ones guess as trusting the management to tell the truth is very hard at this point. It has also been stated that residents are now being taken for a walk on the promenade. Staff have told us the manager has said my mother-in-law is not allowed to be taken out. I would avoid this home if you wish to be part of the care for your loved one.

Reply from Pip Harris, Marketing and Recruitment Manager at Stuart House

We are sorry that you feel you have not been sufficiently involved in your mother-in-law’s care. This case involves a multidisciplinary team of health care professionals outside of our organisation, including a GP. All care notes have been recorded in line with CQC requirements and are available to view by the person with lasting power of attorney. Trips and visits are risk assessed in line with the resident’s care plan and in line with COVID restrictions. We can see from our records that this care plan has now been read by the family. As you mentioned, our staff have been communicating with you and we do try our utmost to ensure family members are communicated with consistently so they can be involved in the care of their loved one as much as possible. However, we appreciate that this has been challenging during the pandemic when restrictions have been in place and guidance has changed at pace. We will take your feedback forward to ensure we improve on this in the future. Kind regards


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Review from Nigel L (Son of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and polite and caring.

Reply from Immacolata Jacobs, Media Marketing at Stuart House

Thank you for taking the time to write your review, I will pass on your kind words to all the team. All the very best.


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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Stuart House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Stuart House is calculated as follows: ( (104 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 128 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stuart House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Debbie Brazier

Job Title: Care Home Manager

Joined: 2005

Debbie joined Notaro Care Homes as a senior carer in 2005 and quickly became deputy manager soon after. In 2006 she was recruited as registered manager for the home and continues to work there today. Debbie realised early on in her career that she loved working with people with mental health issues and her determination and drive has led her to become a very successful respected manager, enabling individuals living with dementia.


Debbie has gathered a plethora of qualifications pertaining to her role, including the registered manager’s leadership and management qualification.


Outside of work she enjoys spending time with her family and friends and running around after her granddaughter.


Please feel free to contact Debbie


Frequently Asked Questions about Stuart House

What types of Care is Stuart House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Stuart House provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Stuart House have?

There are 21 Single Rooms.

What are the Facilities & Services at Stuart House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Stuart House to the centre of Weston-super-Mare?

0.3 mile(s) as the crow flies, distance by road may be significantly further.