Stuart House

21/23 Clevedon Road, Weston-super-Mare BS23 1DA
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9.7 29 Reviews
  • Stuart House, Weston-super-Mare
Welcome to Stuart House, a cosy, family-oriented care home within Notaro Homes, designed to offer a relaxed and friendly environment.

Stuart House is nestled in a traditional Victorian terrace and is furnished with familiar, stimulating items that evoke memories and comfort for elderly residents. Focus is on creating a calming, stress-free environment where residents feel at home, not in a healthcare facility.

They specialise in dementia care, understanding that as dementia progresses, individuals' needs change. Their approach is to connect with residents' present feelings and realities, reducing anxiety and stress by minimising routines and barriers between staff and residents. Staff share meals and spaces with residents, promoting a true sense of community.

The homes offers care for 19 elderly residents, emphasising choice, independence, and meaningful activities tailored to each individual's preferences. The dedicated Activity Coordinator ensures residents stay active and engaged, improving their well-being. Stuart House is open to anyone not requiring 24-hour nursing care, regardless of age, as long as the team can meet their needs. They welcome families and friends, with no set visiting times, and encourage a warm, affectionate atmosphere where everyone is treated with respect and kindness.

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Care Provided by Stuart House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie Brazier (Manager)
  • Admission Criteria
    • 50 Years & over
    • Ages 50+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Stuart House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £850
    • Self-Funded Residential Dementia Care from £850
    • RESPITE Self-Funded Residential Care from £850
    • RESPITE Self-Funded Residential Dementia Care from £850

  • We accept local authority rate. However, all rates are subject to individual care needs following a personal assessment.
  • (these prices are only a guideline, please contact Stuart House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors to the home. Stuart House has no set visiting times. However this may be subject to change if infection control measures need to be enhanced.
    The home also invite and welcome visitors to share meal times with them.


  • Parking

  • Car park to the rear of the property


Stuart House Reviews (29)

Total of 29, showing 21-29
9.7

Stuart House has a Review Score of 9.7 (9.722) out of 10, based on 17 reviews in the last 2 years. Over all time Stuart House has 29 reviews.

Overall Experience

  • 22
  • 5
  • 1
  • 0
  • 1

Date Published

29
9
13
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12

Review from I P (Husband of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A nice welcoming home with friendly care staff. The food is generally of a good standard but some tea times could be improved. Would have no hesitation in recommending Stuart House to others.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for taking the time to write this review. It is lovely to hear that you have found Stuart House and the staff there to be welcoming. Thank you for your feedback about tea times, we'll take this forward to help improve the service. Kind regards.


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Review from Audrey E (Wife of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this care home for 12 years. The care has always been excellent. He has been going downhill gradually and cant always recognises me. My last visit was on our 60th wedding anniversary, he was in bed as usual but was pleased to see me. I know he is in very good hands and I can visit
whenever I want. Thank you, Stuart House.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for writing this lovely review. We are so privileged to be entrusted with the care of your husband and are proud that you have found this care to be of a very high standard over the last 12 years. I will pass your kind words on to the staff team at Stuart House, as I'm sure they'll love to read your review. Take care.


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Review from Lorraine M (Daughter-in-law of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There has been a great improvement in the standard of cleaning in the bedroom. Any issues brought to Stuart House's attention are dealt with promptly. The staff are polite and helpful. Sometimes items of clothes go missing, but when addressed, are dealt with. We are happy with the care home and the
care and attention our family member receives.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you very much for taking the time to write this review. We're happy to hear that any feedback you've given has been actioned promptly and the staff team are always polite and helpful. We are pleased to hear that you are happy with Stuart House and that your loved one is receiving our high standard of care. Kind regards.


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Review from Sandra L (Granddaughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has resided at the care home for nearly a year. The staff are caring and considerate; they always keep us informed, and my grandmother appears happy and settled. She has a lovely room which is bright and large. My grandmother enjoys the activities.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for taking the time to write this lovely review about our Stuart House Care Home. It is great to hear that your grandmother is being well looked after by our Stuart House staff team and is receiving our high standard of care. Best wishes.


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Review from Andrew F (Son-in-law of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother-in-law has been a resident in this facility for over five years and it has become impossible to stay silent any longer. On 8/10/20 my mother-in-law was vaccinated against my partner's wishes who has a lasting power of attorney. Fast forward to 20/4/21 we were informed by a member of staff
that my mother-in-law was taken into the manager's office where a GP and the manager were waiting. The door was closed and the blinds shut. There is no documented record of this visit by the GP in her care home personal notes and the management have not contacted us to explain what went on behind closed doors and blinds. What went on is any ones guess as trusting the management to tell the truth is very hard at this point. It has also been stated that residents are now being taken for a walk on the promenade. Staff have told us the manager has said my mother-in-law is not allowed to be taken out. I would avoid this home if you wish to be part of the care for your loved one.

Reply from Pip Harris, Marketing and Recruitment Manager at Stuart House

We are sorry that you feel you have not been sufficiently involved in your mother-in-law’s care. This case involves a multidisciplinary team of health care professionals outside of our organisation, including a GP. All care notes have been recorded in line with CQC requirements and are available to view by the person with lasting power of attorney. Trips and visits are risk assessed in line with the resident’s care plan and in line with COVID restrictions. We can see from our records that this care plan has now been read by the family. As you mentioned, our staff have been communicating with you and we do try our utmost to ensure family members are communicated with consistently so they can be involved in the care of their loved one as much as possible. However, we appreciate that this has been challenging during the pandemic when restrictions have been in place and guidance has changed at pace. We will take your feedback forward to ensure we improve on this in the future. Kind regards


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Review from Nigel L (Son of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and polite and caring.

Reply from Immacolata Jacobs, Media Marketing at Stuart House

Thank you for taking the time to write your review, I will pass on your kind words to all the team. All the very best.


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Review from Rennie G (Son of Resident) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the level of communication and level of response I have with Stuart House. I am confident that my father receives all the necessary support to ensure his latter days are as comfortable as possible.

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Review from Ellen (Daughter of Resident) published on 26 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved to Stuart House just over 2 years ago. My Dad lived there until he passed away at Stuart House a year ago. Both parents have/had Alzheimer's. I live in Australia and talk to my Mum either on the phone in her room or on her mobile every day. I have also visited Stuart House at the time
of my Dad's funeral, which was attended by many Stuart House staff. My parents had avoided moving into residential care for a long time and when they finally made the decision to move, it was amazing how quickly they settled in and how happy they both are/were there. Stuart House may not be a purpose built new building however the attitude of staff and management makes it the place it is. My Mum remains independent when and where she is able and receives support when needed. The management are always quick and personable in their responses and know/knew my parents extremely well. I would and do recommend Stuart House whenever asked.

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Review from L M (Husband of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reasonably good except bedroom very small. Staff very good, place is kept clean, not enough musical activities.

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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Stuart House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Stuart House is calculated as follows: ( (157 Excellents x 5) + (20 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 194 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stuart House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Debbie Brazier

Job Title: Care Home Manager

Joined: 2005

Debbie joined Notaro Care Homes as a senior carer in 2005 and quickly became deputy manager soon after. In 2006 she was recruited as registered manager for the home and continues to work there today. Debbie realised early on in her career that she loved working with people with mental health issues and her determination and drive has led her to become a very successful respected manager, enabling individuals living with dementia.


Debbie has gathered a plethora of qualifications pertaining to her role, including the registered manager’s leadership and management qualification.


Outside of work she enjoys spending time with her family and friends and running around after her granddaughter.


Please feel free to contact Debbie