Tilsley House Care Home

14-16 Clarence Road South, Weston-super-Mare BS23 4BN

9.7 32 Reviews

Funding & Fees Guide for Tilsley House Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Facilities

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Smoking not permitted

Stairlift

Television point in own room

Wheelchair Access

Order by:

Review from Patricia D (Resident) published on 16 May 2021
Submitted via Postal Card • Report

Overall Experience

I would recommend Tilsley House Care Home to anyone.

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Review from Paul N (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience

Staff are always very helpful.

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Review from Tommy R (Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience

I feel safe, happy and at home here, and I am well cared for and any help I need.

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Review from Charles C (Son of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience

My father has been in Tilsley house for about three months now. The staff have been incredible and done so much to make him feel welcome and accepted. As a family member, I visit once a week/every 2 weeks, when possible. It is good to see him there and for how he is cared for. I have confidence that

they are doing the best they can to look after my father.

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Review from Grizelda W (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience

My mum suffers from gradually worsening dementia, and I cannot think of a better place for her to be. The staff are so pleasant to her, even when she is quite demanding, and I am Amartya kept up to date with her progress.
I was able to see her on her birthday in March, and she was looking just the

same as the year before.
The house is lovely because of the light and airy garden room. Food is fine, and there is always something happening.

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Review from Victor L (Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience

If the food was better I would like it a lot more. Apart from that, I've no complaints.

Reply from Jaime Parkins, Registered Manager at Tilsley House Care Home

Thank you for your feedback, we take all feedback seriously and we will review our menus to reflect changing resident tastes.

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Review from Lynda T (Daughter of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience

Very happy with the care Mum has received since being here. Every member of staff has been extremely helpful and has kept us informed at all time with Mums care when we have not been able to visit.

Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for this lovely review. We are very happy to hear that you are happy with the care that your mum has had at Tilsley House. We always strive to provide high-quality care to every resident and we will continue to do so. Every review is used to help us continue to improve.

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Review from Kim O (Daughter of Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience

Staff extremely good and approachable giving good care to my mother as now at end of life. Food is very good.
Very clean.

Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for your lovely feedback. We appreciate this very much, and we use all comments to help us learn and improve so that we can offer the best care and support to our lovely residents.

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Review from Carolyn B (Daughter of Resident) published on 24 May 2018
Submitted via Website • Report

Overall Experience

My mother has lived at Tilsley House for over a year. I am very happy with the staff as most are excellent and very caring - and I am particularly impressed that ALL staff, be it housekeepers or kitchen, interact with the residents all the time.
The laundry must be a challenge, particularly with delicate

items but it is done with care and respect. My mother has mostly her own things there but for those who do not then maybe an update on bedding etc. would be nice.
The food is mostly excellent but the tea time - sandwich and cake on the same plate - is a bit disappointing. Whilst there is a garden, it is a shame only part of it is available for residents and that is very plain and uninteresting. Overall we are very happy with the care and would not want Mum to be anywhere else.

Reply from Claire Conway, Registered Manager at Tilsley House Care Home

Thank you for your lovely comments. We appreciate your comments regarding the garden and we are currently looking into sourcing a gardener who can help make the garden more sensory and inviting.

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Review from David D (Son of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience

The care staff are very friendly and generally go beyond their normal remit. The food is generally good however there is not much choice for tea time as it is usually only sandwiches and cake. The care home is very clean. There are good activities and outings arranged including at least once a week

to a church activity.

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Review from Julie B (Daughter of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience

Generally, I am very happy with the care given to my father. As everywhere, some staff are more helpful than others, but most are excellent. Communication between family and staff can sometimes be a problem but that is being worked on now. My Dad's room is looking 'tired' now and needs redecorating

but other people's rooms look nice. I usually have to tidy it when I visit, but it is generally clean. Standards of care, activities, and decor in the home have improved considerably over the past year.

Reply from Rizwan Govindji, Director at Tilsley House Care Home

I feel the feedback is very fair. They have always worked with us to help improve our service. I am glad the reviewer feels that much progress has been made over the past year and that she would be happy to recommend our home to others. We will continue to work with residents and families to further improve our service.

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Review from Steph (Daughter of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience

My 91 year old dad was very unwell and extremely unhappy in hospital. The manager at Tilsley House was so prompt in her assessment and acceptance of dad. Nothing was too much trouble and he moved into the home on an (we hoped) interim basis until adequate care could be arranged. Sadly, he was very confused

initially, but the staff were amazing and supported him and our family.
Unfortunately he became ill again, but the Tilsley team were prompt to act to get him back to hospital where he passed away. Thanks to all the staff, sorry this took so long but now mum is in hospital.

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Tilsley House Care Home

Care Provided by Tilsley House Care Home

Good to Know

Funding & Fees Guide for Tilsley House Care Home

Facilities