Worcester Lodge

30-32 Castle Road, Walton St Mary, Clevedon BS21 7DE
Submit a Review
9.5 16 Reviews
  • Worcester Lodge, Clevedon
Worcester Lodge delivers personalised dementia care for residents, whether it be for long-term, respite or day care.

The lodge is situated in Clevedon in North Somerset.

The ethos of Worcester Lodge is to provide care in a homely atmosphere, where residents feel valued and respected in an environment suited to their needs.

There are two areas of the home, one for residents with mild dementia and one for residents needing more care.

The bedrooms are regularly renovated along with the bathrooms and communal areas. There are two garden areas where residents can sit and relax outdoors.

Daily activities comprise of arts and crafts, music sessions, reminiscence and any personalised activities residents may request.

High quality meals are served in the newly refurbished dining room or conservatory, offering a superb dining experience for those living with dementia.

Professional and experienced, well-trained staff are committed to ensuring the highest standards of personalised care are maintained to meet the lifestyle needs of residents.

Show Worcester Lodge on the Map

Care Provided by Worcester Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne McPadden (Development Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Worcester Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,300
  • (these prices are only a guideline, please contact Worcester Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is onsite parking available, as well as on street parking


Worcester Lodge Reviews (16)

9.5

Worcester Lodge has a Review Score of 9.5 (9.540) out of 10, based on 8 reviews in the last 2 years. Over all time Worcester Lodge has 16 reviews.

Overall Experience

  • 12
  • 4
  • 0
  • 0
  • 0

Date Published

16
4
6
8
8

Review from M P (Wife of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been living in Worcester Lodge for over a year now. I'm so happy that he is living in such a wonderful home. He receives excellent personalised care, from warm, caring, kind and friendly staff. He started with day care as the activities on offer were so appealing for an active person
who needed to be safe. After a few months he became a resident and is now very settled. The dementia care is amazing, plenty of activities with trips and walks away from the home on a regular basis. Going above and beyond to meet his physical needs. The relatives' gateway where we can access the personalised care on a daily basis is very reassuring and useful. I'd like to add that I am always made to feel very welcome whenever I visit and I enjoy being part of the Worcester Lodge family.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you for such lovely comments, and so glad the relatives' gateway is a reassuring addition. I know how delighted the staff will be to read your positive thoughts around the quality of dementia care, as well as feeling part of our family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my experience at Worcester Lodge is very positive. I only have prior experience of one similar home, so my comparisons would be with this in mind only. My mother is settled and well in her lovely room. She is always taking very positively of the staff. I do wish however that there was more
information coming back to me. In the previous home I would receive a weekly update of meals eaten, medication, any injuries/bruises etc, any observations and daily activities. I find this put my mind at rest, whereas currently I am left wondering how my mum is. It's early days however and I will be feeding this back. Also I would like earlier access to and from the home!

Reply from Joshua Slator, Director at Worcester Lodge

Thank you for your lovely comments. To put your mind at rest- Our electronic care planning system has an exclusive relative's gateway, that has secure internet access, just for the family, to view all aspects of your loved one's care. There is also a private relative's social media page with all the goings on in the home, as well as regular newsletters and relatives' evenings.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G J (Wife of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The helpfulness of carers when asked any questions, they keep updated on all episodes that relate to my husband. Nothing is too much trouble and always friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Sister of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of my brother. The home goes above and beyond to try to ensure his care is met with eg. extras like silky sheets for turning him. Nothing is too much trouble.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you so much for your kind words - it means so much to all the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne Q (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Worcester Lodge is excellent - the care they provided to my mother, the love they showed, the staff are always smiling and happy to help, the number of activities they do is truly exceptional. The newsletter and social media page just shows how much they put into keeping the residents
active in all sorts of ways. My mother passed away in early April and had been bedridden for a number of weeks. The staff were amazing the way they cared for her - whenever I went in she was always in a clean nightie, and clean bed sheets and looked clean and well cared for. They provided a voice assistant for my mum's room so that she could listen to the music she loved and I know staff spent time sitting with her and reading to her or talking to her, even though she could not properly communicate. The manager was truly exceptional - she was always thinking about my mum and how the staff could make her last few weeks the best they could be. I cannot thank her or the staff enough.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you for your incredibly kind words, it is a pleasure to hear that the level of excellence we strive for was present throughout your mother's care whilst she was resident at the home - from the domestic team to the activities, everyone working together as a community to provide the care possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Wife of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had such wonderful care whilst living at Worcester Lodge, I was there most days and witnessed such compassion shown to everyone. The home provides plenty of activities for residents to enjoy and encourage them to take part. They are also taken out on a regular basis, to places of interest
and fun. My husband was not able to walk on his own but was encouraged to join in where he could, with kindness and respect.
When he became ill and needed nursing care, the team nursed him until the end. I was so grateful to them all, for the love and support they showed to the both of us.

Reply from Joshua Slator, Director at Worcester Lodge

What a wonderful review- thank you so much. It was an honour to care for such a gentleman. All the team will be delighted with your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon M (Daughter of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just love how many activities they do with the residents to help keep their minds active, also very caring, attentive, lovely friendly staff. I really can’t fault them, the meals are great quality and my family member has thrived since being there

Reply from Joshua Slator, Director at Worcester Lodge

All the staff here at Worcester Lodge will be delighted to hear such positive feedback- thank you for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy W (Daughter of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Loads of activities for residents. I am happy that my mum is in such a great home. Lots of social media photos from the home which are invaluable. I live a distance away so seeing the posts is great for me.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you for your lovely words, and I'm so glad the friends and relatives social media page helps you feel connected to the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher L (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When researching residential care for Mum I visited almost every care home in Clevedon (and some elsewhere, too) and I honestly cannot think of a better place for Mum to be.
She is well looked after and she seems to appreciate the calm/peaceful atmosphere at Worcester Lodge. I am grateful to be made
to feel welcome whenever I visit.

Reply from Joshua Slator, Director at Worcester Lodge

It is fantastic to hear such lovely comments about the atmosphere at Worcester Lodge and how you are made to feel welcome. I'm glad it is such a positive experience and is a testament to all the hard work that the staff put in every day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane A (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away at The Lodge after nine months of living her best dementia life with the caring staff and other residents. The staff took great care of her as she was prone to falls. It has been a great comfort to us to know that she had such good quality of life whilst at the home.

Reply from Joshua Slator, Director at Worcester Lodge

Wonderful to read your comments, thank you. I'm glad you had such a positive experience of great care at the home - it means so much to the hard-working teams at Worcester Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Son of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The thing that really means a lot to me about Worcester Lodge is its social media page for friends and relatives. I live 300 miles away and don't get to see my mum very often. But Worcester Lodge's social media page means I have seen more of my mum in the last 12 months than I have in the last couple
of years. Photos of her doing activities, having breakfast, having her nails done, and going for a walk. They mean the world to me. It makes me feel included and welcome. The worry with care homes can be that you cannot always be confident of what happens within the four walls. Worcester Lodge's willingness to share its activities reassures me that my mum is being rightly cherished and is receiving care and stimulus. This means such a lot to me especially as we were slightly apprehensive about her going into a home. The staff are warm and committed and have made us still feel like part of mum's life. I would recommend Worcester Lodge wholeheartedly.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you for your lovely comments, it means the world to the all the team - especially the activities co-ordinators - to hear your positive experiences of Worcester Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Son of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot speak more highly about the staff and the effort they put in to keep my mother safe and well. During Covid, the activities coordinators excelled themselves and kept the residents very occupied and entertained. We would thoroughly recommend Worcester Lodge to anyone considering a care home
for a loved one. A loving, caring and active environment. Thank you.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you so much for your kind words with regards to your mother's care at Worcester Lodge. It means so much to the team to hear such positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Audrey S (Wife of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in here for four years and it's been very good but now he is on end of life care it has gone up to excellent. This is in spite of it being a care home and not a nursing home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan D (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was happy when I saw her there at Christmas last year but then my mum moved on to another home due to her mobility and her care needs. A month after she moved, I lost my mum who passed away in February this year. I’d like to say a big thank you to the staff and the support which was given by
the management and staff at Worcester Lodge. Sorry if this is taking too long for me to write a review up. I just take each day as it comes now as mum is not gonna say thank you for being part of her life and taking good care of her, I couldn’t have asked for a better place for her to be in.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you so much for your kind comments. I'm so glad you are happy with the care your mum received and will pass on your appreciation to all the staff who work so hard to create an amazing home for the residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie L (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum always seems content in the home. The nurses alerted her GP to spells of dizziness and her GP examined her and did some tests. One of the supervisors supported me in filling out an attendance allowance form.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Wife of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Worcester Lodge provides for all my wife's needs, care, medication, support, in a dignified manner. Have recommended this care home to a number of people needing the facility.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.540)

Overview of Review Score

The Review Score of 9.5 (9.540) out of 10 for Worcester Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Worcester Lodge is calculated as follows: ( (75 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 96 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Worcester Lodge is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Suzanne

Suzanne McPadden

Job Title: Development Manager

Joined: 2021

I am an enthusiastic, self-motivated, reliable, person who looks at the glass being half full all the time. My true ambition is to make a difference and touch lives. Making sure people who have Dementia are treated with the highest respect. Making sure that residents have a sense of personal identity, and choice daily! Residents control all they do day to day. With a passion for Supporting staff to achieve their highest goals, Sky’s the limit!!


Danielle

Danielle Evans

Job Title: Trainee Manager

Joined: 2023

Hi, I’m Danielle and I am the Trainee Manager of Worcester Lodge. I have worked within the care industry for 15 years. I started off as a care assistant and have worked my way up over the years. I have gained my knowledge not only by doing the practical side of care but also by doing my NVQ 2, NVQ 3, and then my NVQ 5. I am very passionate about supporting people with Dementia, and I love to promote the best care possible. I love my dog and she is my world! My family are also very important to me, and I see them all as much as I can.


Julie

Julie Trout

Job Title: Deputy Manager

Joined: 2023

Hi, my name is Julie and I am the Deputy Manager here at Worcester Lodge.


Rebecca

Rebecca Harris

Job Title: Admin Lead

Joined: 2023

Hi, my name is Becky and I provide administration support to both Worcester Lodge and Osborne House. Prior to this role, I have been an operations manager for a five-star retreat. Outside of work, my two children and Labrador puppy keep me busy!


Frequently Asked Questions about Worcester Lodge

What types of Care is Worcester Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Worcester Lodge provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Worcester Lodge have?

There are 35 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Worcester Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Worcester Lodge to the centre of Clevedon?

1.0 mile(s) as the crow flies, distance by road may be significantly further.