Cleeve Lodge Residential Care Home

Cleeve Lodge Close, Downend, Bristol BS16 6AQ
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9.7 47 Reviews
  • Cleeve Lodge Residential Care Home, Bristol
Cleeve Lodge Residential Care Home is a delightful period property with beautiful gardens located in Downend, Bristol. It prides itself on providing lovely accommodation and facilities. The period property, with its beautifully kept garden, has been carefully restored to create a relaxed and peaceful setting.

With an expert team of carers available 24 hours a day, residents receive the best possible care whenever they need it. Cleeve Lodge has close links with local health professionals, and all staff are up to date with procedures and care advice. Continuing professional development is highly valued.

Cleeve Lodge offers 30 en-suite bedrooms, many with views over the accessible gardens. It has three sitting rooms and a light and bright dining room, providing various locations for activities or visiting.

From one-on-one time and small classes to communal area entertainment and seasonal celebrations, the team works hard to ensure that residents truly enjoy their time as part of the Cleeve Lodge community.

Feel free to visit to see the services provided and meet the wonderful team.

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Care Provided by Cleeve Lodge Residential Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Risa Jobbins (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Cleeve Lodge Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,120 – £1,475
    • Self-Funded Residential Dementia Care £1,120 – £1,475
    • RESPITE Self-Funded Residential Care £1,120 – £1,475
    • RESPITE Self-Funded Residential Dementia Care £1,120 – £1,475
  • (these prices are only a guideline, please contact Cleeve Lodge Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is happy to have visitors at any time.


Cleeve Lodge Residential Care Home Reviews (47)

Total of 47, showing 1-20
9.7

Cleeve Lodge Residential Care Home has a Review Score of 9.7 (9.744) out of 10, based on 19 reviews in the last 2 years. Over all time Cleeve Lodge Residential Care Home has 47 reviews.

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Review from C H (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Cleeve Lodge look after Mum and treat her with kindness and dignity. I can rest, knowing she is safe and looked after. Mum enjoys the activities put on by the care home and particularly enjoys the trips out.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

It's lovely to read your kind words and it is a pleasure having Mum with us.


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Review from S W (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Cleeve Lodge approximately in March after living independently for almost 91 years. As mum's daughter, she would bed me not to ever put her in a home. Unfortunately, things don't go as planned and mum's mobility was failing which in turn meant she had frequent falls and was sustaining
some awful injuries. Mum never ever wanted to go into a care home and would plead me to keep her in her home. Sadly this wasn't possible so we were lucky to get a lovely room in Cleeve Lodge. It has been the making of mum and she has never looked back. Her confidence is so much better and she is able to go up and down in the lift to her room, independently as many times as she wishes. She has made lots of friends, this being a major problem for mum when she lived only - desperate to see people. My honest review of Cleeve Lodge is one of a home full of angels, cannot fault the staff in any way. and they will do anything without making any fuss and it is done quickly. Also, the doctor is called so quickly should there be any concerns, however trivial it may seem. Mum has said that this is her home now and she won't ever go back to her former home. I believe this speaks for itself - excellent.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your wonderful feedback. I will ensure that this is relayed to the entire team. Thank you for your support with mum's care as this has been invaluable and by working together, we have been able to achieve the very best care for your mum.


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Review from M D (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Cleeve Lodge are kind, friendly and have really got to know mum and she enjoys chatting and laughing with them. She is able to walk to and from her bedroom which helps maintain her mobility.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your feedback, we will ensure that this is fed back to the team. Your mum has settled in very well and is a joy to care for, she has an infectious smile and a cheeky sense of humour which we love!


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Review from T B (Daughter of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy here - the staff are lovely and take great care of her - she was very reluctant to go into a care home but she loved it here and wouldn't want to go home. I have offered to take her 'home' but she simply isn't interested.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your lovely review, I will ensure this is handed down through the staff team. Your mum has settled in very well and we are enjoying getting to know her. As you are aware we have an open-door policy, so if there is anything that you would like to discuss please don't hesitate to come in.


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Review from Ian D (Son of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just superb care, care support, and love for Mum with her developing condition. Outstanding in every single aspect/way for Mum - staff are just the best in the care sector. Outstanding, support, facilities, cleanliness, activities and professionalism by staff. Their love and care for Mum is absolute.
Just the best there is. Thank you, Cleeve Lodge.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your wonderful feedback; I will ensure that the entire team are aware of your kind words. Your involvement and support with mum's care has been invaluable and by working together, we have been able to achieve the very best care for mum. Thank you.


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Review from Izzy S (Niece of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you want the stress taken out of where you can find a kind and loving care home for your loved one in the Bristol/Staple Hill area then look no further than Cleeve Lodge Downend.
As a family who does not live in the area, we didn't know who to turn to when an emergency care decision had to be
made.
From the moment we randomly contacted Cleeve Lodge, we had a good feeling. The staff were extremely helpful, no questions went unanswered. When it came to the time our loved one made the move to Cleeve Lodge, everything was taken care of. The staff dealt with the transition with kindness and dignity at the forefront.
The move was earlier in the year and the change in our loved ones and the care they have received is almost beyond words. They are happy, clean, tidy, and above all thriving.
Please don't hesitate to call Cleeve Lodge or drop in and visit, everyone is made so welcome.
We are all so grateful to the wonderful team. Thank you all.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your wonderful feedback, we will ensure this is fed back to the staff team. We are so pleased that your uncle has settled in as well as he has and is a pleasure to have.


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Review from C H (Sister-in-law of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the passing of my sister the staff at the care home have been very helpful and understanding, with problems that arise, concerning my brother-in-law. They are always here for me when needed.

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Review from Tracy C (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All is very satisfactory and Mum is happy which is the main thing. Her personal care is an issue as a lot of times mum has dirty clothes on as do a lot of the other service providers, they could go out more often and a lot of times her mobile is flat and I have to search for a charger. The food is basic
but I guess that is what they like choice of sausage and chips or scampi and chips as the main meal of the day. I would like to see more fruit instead of cake.

Reply from Josie Dalli, Director at Cleeve Lodge Residential Care Home

Thanks for all your very useful feedback. We are looking forward to the meeting we have booked in today to help us all understand these issues as we cannot change Residents tops if they don't want us to even if they are dirty after lunch. You're right about those food choices for supper times for those who want them rather than soup or salad. Lunch times are more substantial like roasts and pies but of course, meals are bespoke to Resident preferences and personal choices.


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Review from R S (Granddaughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care at Cleeve Lodge, everybody is always well looked after and the staff are always smiling and laughing, it is clear they have good bonds with the residents. We are grateful for the activities and trips that our Grandmother/Mother has taken on and for keeping her safe and
well.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your kind words; it is our pleasure to be caring for your mum/Grandmother, she is definitely a character and a huge part of our Cleeve Lodge family. I will ensure your kind words are passed on to the staff team.


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Review from Nicola P (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a relaxed atmosphere. Visitors are always welcome warmly and staff are always happy to talk about concerns you might have for your loved one. Residents are very well cared for with dignity and understanding, and there is a full calendar of activities. The staff at Cleeve Lodge work to a
very high standard.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your kind words. Your mum is such a joy and is a huge part of our Cleeve Lodge family. We will ensure your kind words are passed on to the staff team.


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Review from Katie C (Granddaughter of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lots of activities available for residents, and lots of friendly, patient carers. Always very accommodating.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your kind comments, we pride ourselves on providing a variety of activities to accommodate everyone. We have dedicated staff that put our residents at the centre of everything they do.


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Review from J F (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Cleeve Lodge for two months but has been having daycare since March 2023. She is happy and wanted to move in to be with her friends, she loves the activities and trips. All the staff are friendly, kind and welcoming. I certainly have peace of mind that she is well cared
for.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your kind words, we will ensure these are passed on to the staff team. It has been a pleasure getting to know your mum, it has been wonderful to see her settling in so well and making so many friends. we love her sense of humour and her cheeky smile!


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Review from Peggy W (Wife of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been excellent, from the day my husband joined the happy family at Cleeve Lodge until now. We could not ask for a better care home.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your lovely comments, we will ensure they are fed back to the staff team. We love caring for your husband, he has settled in so well to our family as have you. We love seeing his eyes light up when he sees you and we love hearing about your wonderful married life.


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Review from Kay S (Daughter of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would highly recommend Cleeve Lodge Care Home. Our mother was there for several years and we cannot fault the home and its staff at all. Everybody is so friendly and helpful and did everything they could to cater to Mum's needs. We were always kept updated regarding her health and the doctor called
regularly. Mum enjoyed taking part in the activities and the entertainment was excellent. We are lucky we were able to settle Mum into this caring home.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your lovely words, Mum was a big part of our Cleeve lodge family and is very much missed by all. we will ensure your kind words are passed on to the staff team.


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Review from J N (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has received wonderful care and is always treated with dignity and kindness. There are always lots of activities and day trips, which everyone enjoys. As his needs have changed, everything possible has been put in place to support him. The staff are very friendly and helpful and have dealt with
any queries promptly and professionally. I am very happy we chose Cleeve; Dad is content and very well looked after.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your kind words; it is our pleasure to be caring for your dad, and we are pleased that he has settled in so well. He is definitely a character, and we love that about him. I will ensure your kind words are passed on to the staff team.


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Review from Paul H (Son of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoughtful care was very much top of the agenda. Very personal attention to Mum's needs which made her feel comfortable and secure. She was allowed her own personal space and choice of joining in or otherwise any of the activities that were organised at the home.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your lovely review. Your mum was a huge part of our Cleeve Lodge family and she is very much missed. we will ensure that your lovely words are feedback to the staff team.


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Review from Sarah C (Daughter of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so caring and helpful to my mum. I can’t fault the care she receives. Nothing is too much trouble. When Mum was a bit down recently they were great at doing things with her to try to cheer her up.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your kind words. Your mum is such a joy and such a lovely character to have in the home.
We will ensure your kind words are passed on to the staff team.


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Review from Ann B (Niece of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home! My aunt is always clean and tidy, as is her room. The staff are always willing to help or advise in any way. I know for a fact my aunt would not be here today if she hadn't taken residence at Cleevelodge. We wouldn't have coped without you! Thank you all.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for the lovely feedback. Your aunt is a huge part of our Cleeve Lodge family. We will feedback to the whole staff team.


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Review from Jean H (Daughter-in-law of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been living at Cleeve Lodge for the last 5 years. As a family, we cannot thank the staff enough for the care she received until she passed away last week. From the day she moved into the home her care has been amazing, being adjusted, as necessary, to her additional needs.
There were
always plenty of different activities for her to join in if she wanted to do so. The food has always been varied, tasty and plentiful.
Whenever we visited, we were made extremely welcome. Over and above everything, the staff at the home are the reason for the success of the organisation and for our mother’s and our satisfaction with her care.
Once again, our heartfelt thanks to everyone for caring so well for her.

Reply from Helen Haughton, Operations Manager at Cleeve Lodge Residential Care Home

Thank you so much for your kind words. It was an absolute pleasure to care for Mum and she taught us all so much. It was lovely to be able to have the support from all of the family too to ensure that the care given was to the highest standard. Your kind words have been shared with the team and mean so much.


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Review from P D (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second care home Mum has been in. The difference between the two is night and day! She is very happy here, well looked after with wonderful staff. I would say 10/10. Very friendly, helpful staff and management.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

It is wonderful getting to know your mum; although she has only been with us a few months, she has settled in well and brings so much joy to Cleeve Lodge. Thank you for your lovely comments. I will ensure that they are passed on to the whole team.


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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Cleeve Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for Cleeve Lodge Residential Care Home is calculated as follows: ( (183 Excellents x 5) + (31 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cleeve Lodge Residential Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 24 Feb 2025

One double occupancy room available, suitable for a couple or large room for single occupancy. Also, one single en-suite room available. Secure dementia care bedrooms available within the quiet wing. Respite care available.


Awards / Recognitions (2)

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Meet the Team (2)

Risa

Risa Jobbins

Job Title: Registered Manager

Joined: 2008

I am Cerisa, known as Risa, Registered Manager at Cleeve Lodge Residential Home in Downend. We care for adults over the age of 65 who require support with their daily living or who simply require companionship.


I first started working in care in 1998 and moved to Cleeve Lodge in 2008. I have NVQ Level 2 & 3 in Health & Social Care and recently achieved my Level 5 Diploma in Leadership & Management.


Outside of work, I live with my husband and three teenage children. My household is very busy and noisy with my children and two dogs but I wouldn't change it for anything. My children forever make me smile.


The most important lesson that I have learnt has been that working in a team achieves much more than working in isolation. The best piece of advice that I was once given was to believe in myself as I can achieve great things.


Helen

Helen Haughton

Job Title: Operations Manager

Joined: 2008

I am Helen Haughton, I support the Homes in the Kew Care Group as Operations Manager. I started working in health & social care in 2001 when I graduated from Cardiff University and joined Kew Care Group in 2008. I was the Registered Manager of Cleeve Lodge Residential Home for 10 years achieving an Outstanding CQC rating in 2018. In addition to this, I had been working alongside the other Managers within the Group for several years but took on the operations role full-time in 2018 and now split my time between the four Homes.


The best piece of advice that I was once given was to teach and mentor others and they will be the best reflection of you.


Frequently Asked Questions about Cleeve Lodge Residential Care Home

What types of Care is Cleeve Lodge Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cleeve Lodge Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cleeve Lodge Residential Care Home have?

There are 27 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Cleeve Lodge Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cleeve Lodge Residential Care Home to the centre of Bristol?

4.6 mile(s) as the crow flies, distance by road may be significantly further.