Happy to have visitors at any time.
Street parking available at all times, it is a quiet road.
Edgecumbe Lodge has a Review Score of 9.2 (9.229) out of 10, based on 5 reviews in the last 2 years. Over all time Edgecumbe Lodge has 6 reviews.
Review from R N (Niece of Resident) published on 17 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Elaine Sardar-Dean, NI & Director of Compliance at Edgecumbe Lodge
Thank you for your kind words. It was an honour to care for your aunt, she was a beloved part of Edgecumbe for over a decade. We will deeply miss her. We truly appreciate your thoughtful review.
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Review from Josie M (Daughter of Resident) published on 8 January 2025
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe Lodge
Thank you for your kind feedback. We're delighted to hear that you feel your parents are well cared for and supported, and we truly value your recognition of our team's efforts. Knowing the activities and improvements that have made a positive impact is wonderful. We remain committed to maintaining high standards and ensuring the wellbeing of our residents and their families.
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Review from A P (Daughter of Resident) published on 6 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe Lodge
Thank you for your lovely review. It was truly an honour to care for your mother, and we're so pleased to hear you felt supported and informed. Your kind words mean a lot to our team and encourage us to keep providing the best care possible. Best Regards Edgecumbe Family.
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Review from Lynn N (Daughter of Resident) published on 23 December 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe Lodge
Thank you for your lovely review and for sharing your experience with Edgecumbe Lodge. We are delighted to hear that your dad has been well cared for and is enjoying his time with us, including the activities we arrange. Ensuring compassionate and meaningful interactions is at the heart of what we do, and it's wonderful to know that this has been reflected in your dad's care. We also appreciate your feedback regarding the recent administrative issue. While we are pleased that it was eventually resolved, we recognise that efficiency in such matters is crucial, and we will take your comments on board to further improve our processes in the future. The team thanks you for recommending Edgecumbe Lodge and for your trust in us.
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Review from B G (Husband of Resident) published on 23 December 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Elaine Sardar-Dean, Nominated Individual/Director of Compliance at Edgecumbe Lodge
Thank you for taking the time to share your detailed and thoughtful review of Edgecumbe Lodge. We are deeply grateful for your kind words about the care and dignity our staff strive to provide for all residents, including your wife. We understand how important it is to ensure comfort and support in all aspects of daily life and we're glad that the efforts of our team, from maintaining personal care to organising events like garden parties, have had a positive impact on your family's experience. Your mention of mobility challenges and the use of equipment like the mobile hoist is valuable feedback and we will share it with our team to assess our procedures to maintain the comfort and efficiency of the assistance we provide. Thank you once again for highlighting the compassion and dedication of our team. It is an honour to care for your wife, and we will continue to ensure her well being and dignity remains our top priorities.
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Review from R H (Son of Resident) published on 6 March 2018
Submitted via Website •
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5.0 out of 5
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The Review Score of 9.2 (9.229) out of 10 for Edgecumbe Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.729 for Edgecumbe Lodge is calculated as follows: ( (44 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.729
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.5 Points relating to the number of positive Reviews for Edgecumbe Lodge is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 5 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Aug 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Nominated Individual/Director of Compliance
Joined: 2006
Elaine Sardar-Dean brings a wealth of expertise and dedication to her role as the Nominated Individual at Edgecumbe Lodge. Having been a key part of the company for 15 years, Elaine has provided invaluable support through her guidance on risk and compliance, ensuring the home operates with the highest standards of safety and quality.
With an MBA in Corporate Finance and a strong background as an internal auditor, Elaine's career spans multiple industries across Australia, the USA and the UK. Her global experience and meticulous approach have been instrumental in shaping the home's commitment to excellence.
Elaine's passion for fostering dignity, respect and individuality in care drives her vision for Edgecumbe Lodge. She holds high hopes for the home and is committed to ensuring it remains a trusted and welcoming environment for all residents.
Job Title: Home Manager
Joined: 2013
Amor Salado has been a cornerstone of the Edgecumbe Lodge team for 11 years, bringing a wealth of clinical expertise and a deeply compassionate approach to her role as a deputy manager. A qualified nurse trained in the Philippines, Amor gained valuable experience working in Kuwait before making the UK her home.
Edgecumbe Lodge has been fortunate to benefit from Amor's dedication and professionalism, which shines through in every aspect of her work. Her clinical expertise not only ensures the highest standard of care for residents but also plays a vital role in the training and supervision of staff, fostering a knowledgeable and confident team.
Known for her passionate and friendly nature, Amor takes genuine joy in getting to know each resident personally, building meaningful connections that enhance their care experience.
