Firgrove House

163 Station Road, Yate, Bristol BS37 4AH
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9.8 36 Reviews
  • Firgrove House, Bristol
Firgrove House, rated OUTSTANDING Jan 2019 is a Georgian period property providing residential care as well as dementia care. The home is ideally situated a short walking distance from Yate Shopping Centre and the newly opened Riverside development with access to shops, cinema, cafes, a library, health centres and links to local public transport services.

Client rooms are comfortably furnished to create a homely environment and are equipped with TV aerials and call bells. Some rooms have en-suite facilities, some private wash and commode facilities. The home has client friendly computer equipment and Wi-fi facilities.

Firgrove House invests in training staff to ensure exemplary standards of care for clients. 24 hour care is in place within both the Main House and Coach House, day and night. At Firgrove House, carers always remember that they are working within the residents' home, their private space, therefore all residents are treated with the utmost dignity and respect at all times.

Firgrove House ensures that clients enjoy daily activities, organised events, entertainment and outings. They also provide Day Care, seven days a week.

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Care Provided by Firgrove House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Chloe Crew (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Firgrove House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £999 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,300

  • At present for Private funding or respite we are offering a discount of 10% if booked before the end of June 2024
  • (these prices are only a guideline, please contact Firgrove House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Firgrove is located behind a cotswold stone wall, with signage showing the entrance.


  • Parking

  • Parking available at rear of the property.


Firgrove House Reviews (36)

Total of 36, showing 1-20
9.8

Firgrove House has a Review Score of 9.8 (9.787) out of 10, based on 16 reviews in the last 2 years. Over all time Firgrove House has 36 reviews.

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Review from J H (Relative of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been residing at Firgrove for a while now, she has settled really well and is calling Firgrove home now which to us is great. Nan always looks lovely and is always telling us what she has been up to. The staff make Firgrove, they are jolly and caring. Management have gone above and beyond
to keep her safe from a safeguarding issue we had previously with Nan. Management always keep us up dated on anything medically which Nan has going on and we trust them massively.
The Cooks are great and make home made meals and Nan can be ' fussy' with food but the cooks will make her whatever she would like. Activities are good, we see a lot of what the residents get up to, it's great to see them always smiling.

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Review from Jackie S (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is so lovely. I was always 100% happy. The carers and staff are kind caring and deal with your every need. The manager and her team are amazing. Always ready to listen. They do lots of activities and have lots of singers etc visiting. They always celebrate things like Easter Christmas any
royal celebrations etc. The home is very clean and the food is always delicious. Unfortunately my dear mum has passed away now but I was so so happy with her care and I would recommend Firgrove 100%. One other thing is that because there is no overcrowding everyone gets attention and listened and spoken to. Yes very happy indeed. Thank you.

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Review from E G (Granddaughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at Firgrove for a few years now and she has never been happier, Firgrove really is a happy place which gives family's piece of mind that are being well looked after. The staff are so friendly and the management always organise amazing activities for the residents to do. Its really like
a home to her now.

Reply from Deian Glyn, Director at Firgrove House

Thank you so much for your kind words, we'll be sure to pass it on to the staff team!


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Review from Jenny F (Granddaughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident of Firgrove for the past couple of years.
Staff are very friendly and helpful, management have even offered to have a small get together for our family for my grandmothers upcoming birthday. They do a variety of activities and family events with the residents which
is lovely to attend and see regular picture updates via their social media page.

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Review from L C (Grandson of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant place! My granddad has been there a few months and has settled so well. The staff are so welcoming and allow the residents to feel at home. We visit regularly and can't fault the service provided to him.

Reply from Deian Glyn, Director at Firgrove House

Great to see that your granddad has settled, and a big thank you for taking the time to complete a review- much appreciated.


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Review from Alice E (Friend of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my friend today and she has never looked better. Her appearance was beautiful, had her make up and hair done, clean and tidy she looked like my dear friend who always spent time on her appearance. The staff and managers were lovely couldn't do enough for us and my friend. My friend (resident)
couldn't complement the service enough. Thank you all so much for taking such great care of my dearest friend of 50 years.

Reply from Deian Glyn, Director at Firgrove House

Thank you for the review. Lovely to hear such kind words. We'll be sure to pass them on to the staff team. Look forward to seeing you on your next visit.


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Review from Taranita J (Son of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is really happy at Firgrove House, which is the most important factor. The staff are pleasant and communication very good.

Reply from Carly Smith, Head of quality/business development at Firgrove House

Thank you so much for the review. Glad to hear Mum is happy. It is a pleasure to be able to support her. We'll pass your comments on to the staff and management.


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Review from Laura S (Granddaughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and place to live. We are always welcome to visit our family any time. We couldn't ask for a better place for my grandmother to live. The facilities, rooms and food are great. It's a great place.

Reply from Adrian Forrester, Recruitment Manager at Firgrove House

Thank you for the wonderful words regarding the home and the staff. I will pass these kind comments onto the Manager and staff in the home.


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Review from Grant D (Son of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything at Firgrove makes me feel less guilty about my mum having to be a resident. All of the staff are extremely friendly and proactive, ensuring all resident's needs are met. My mum is not the easiest of residents and is quite demanding but the staff cope with it really well. The management leads
by example and is always available for a chat or to answer queries.

Reply from Adrian Forrester, Recruitment Manager at Firgrove House

Thank you for the review, glad to read that you feel all the staff are friendly and that they meet all the needs your mother requires. I will pass these kind words on to the Manager and staff in the home.


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Review from Katie K (Granddaughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely homely, family feel, my grandma is so well looked after and very happy here. The home offers lots of activities for residents and holds lovely events for families and we always feel welcomed. Thank you for taking such wonderful care of my grandma her having to live in a care home was one
of the hardest decisions our family had to make but you have made the process and decision so much easier for us by being so wonderful.

Reply from Adrian Forrester, Recruitment Manager at Firgrove House

Many thanks for the wonderful and kind words. We are glad to hear that your Grandma is happy here at Firgrove, and also that you enjoy coming to Firgrove to be part of family events and activities. I will pass your comments on to the Manager and staff in the home.


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Review from Marcus B (Relative of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My close Family member is currently at Firgrove House, they moved in around a month ago and settled really well and quickly which has made the transition for the family easier. whilst completing this form at firgrove, the meal was presented beautifully, and my relative ate it all. you could smell the
home made baking as soon as you entered the door. The staff have been very welcoming and helpful, the managers are very easy to talk to and they give reassurance and make sure the residents are looked after and go above and beyond.


Thank you Firgrove for looking after us all!


Reply from Deian Glyn, Director at Firgrove House

Thank you so much for the review. It's a pleasure to have your relative with us. We'll make sure your kind words are passed on to the team.


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Review from M C (Grandson of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is so caring and supportive not only to my nan but to the whole family. It is such a relief to know nan is cared for and we don't have to worry anymore. Every time I see nan she is so happy and enjoys spending time with the friends she has met there. I can thank the management team and the
care team enough for all they have done for nan. My mum is sleeping now knowing nan is cared for so well. Thank you

Reply from Deian Glyn, Director at Firgrove House

Thank you so much for the review. Glad your nan and the whole family are happy. We'll pass your comments on to the staff and management.


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Review from A M (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old frail father has been welcomed into the family at Firgrove House. He has settled in really well and feels 'At Home'. He is thriving and happy. I can now relax in the knowledge that he is well cared for. His needs are being met and he is safe.

Reply from Deian Glyn, Director at Firgrove House

Thank you for the review. It's great to hear that your father is enjoying his time at Firgrove


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Review from Jane h (Niece of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been at Firgrove House for a couple of years now. I'm unable to visit as often as I would like due to work commitments. Firgrove has given the family peace of mind knowing that auntie is well cared for she looks great when we visit always happy and smiling and interacting with staff and
other service users the meals are well presented and smell delightful, and the staff are always willing to help if needed and keep family updated with appointments or activities that are going on in the home. Auntie is her old self again thank you Firgrove staff for all you do for auntie and her family.

Reply from Deian Glyn, Director at Firgrove House

Thank you for your kind words regarding the Home and it's staff. We'll pass your comments onto the team.


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Review from M H (Son-in-law of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law stayed here for 2 weeks in March 2024.
The staff were great and he even came home putting weight on!
I would recommend this care home.
It’s about the staff, thanks very much for looking after him.

Reply from Deian Glyn, Director at Firgrove House

Thank you so much for taking the time to submit a review. We'll be sure to pass your comments on to the staff. Great to hear that he enjoyed his stay!


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Review from R H (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Firgrove for five months. She has settled in well, and this is due to the family feel of the home and the staff who are always welcoming, pleasant and professional.
Firgrove feels like a home from home, and this is reassuring knowing that Mum is in a homely environment.

Reply from Adrian Forrester, Recruitment Manager at Firgrove House

Many thanks for leaving such a positive review on Firgrove. We are happy that your mother is enjoying her time at the house. I will pass this on to the manager and the team.


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Review from Linda W (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first visited Firgrove it just felt right, I knew my mum would settle there and I wasn't proved wrong. Mum really enjoyed her stay. The food she said was excellent as was the care provided. The staff were great nothing too much trouble. Mum made lots of new friends and was looking forward to
the better weather so she could sit outside in the lovely garden. Thank you all.

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Review from Pam B (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We put Mum into this home three years ago. We looked at a few homes and didn't want to put Mum in them as they were too big and didn't feel right. As soon as we walked into Firgrove, we liked it - was home from home. Lovely staff, and everyone had a smile. We knew straight away she would be safe and
looked after. Mum loved it as well. Can't think of anything bad to say about Firgrove, Mums every need was met. Good food as well.

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Review from Wendy W (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in so well at Firgrove. I cannot fault the level of care and consideration she has received - it has been excellent. Residents are treated as individuals and family are kept informed of any concerns. They go that little bit further for activities to keep residents occupied. It has a
cozy, homely feel with safety and personal care paramount.

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Review from Marian L (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living in the area, we already knew Firgrove House had an excellent reputation and this was confirmed as soon as Mum moved in. She was very well looked after from the beginning and she often said in my pod visits /facetime calls (she lived there during covid times) that everyone was lovely and that
she was well looked after. What more can you want? Mum had dementia but there was a good understanding of her needs and she was treated with love, respect and dignity. There was excellent support for us as a family too, we were given information, were listened to and made to feel part of mum's care. The manager is excellent... friendly and professional and clearly cares about those under her care. The staff were all lovely and have worked so well to cope with the extra challenges that covid has brought. Sadly, mum passed away, in hospital, due to a sudden illness (not covid). Communication, support and care was excellent throughout this time. Well done and a great big thank you!

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Firgrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Firgrove House is calculated as follows: ( (155 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 188 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Firgrove House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 11 Mar 2025

We have one room available, close to all communal areas. We accept Private and Council clients.


Awards / Recognitions (3)

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Meet the Team (3)

Carly

Carly Smith

Job Title: Operations Manager (Registered Manager)

Joined: 2014

I have worked in health and social care since I was 16 years old.
I am passionate about recognising our clients as individuals and recognising that they are not defined by their medical conditions or age. I strive to achieve the highest standard of care for our residents.


Chloe

Chloe Crew

Job Title: Care Home Manager

Joined: 2021

I have been working in care since I was 16 years old. I joined Manor Community in 2021. As the Care home Manager it is important for me to make sure that our residents are empowered to remain as independent as possible. We strive to meet all of individual needs. We aim to make their stay as comfortable as possible and we ensure that their individual goals are met in a person centred way. At Firgrove House we can offer a homely feel and be apart of a close community.


Ashley

Ashley Cains

Job Title: Deputy Manager

Joined: 2023

I have worked in health and social care since 1998- I have 27 years experienced completing various roles within health and social care.
I like to ensure that our residents are cared for in a persons centred environment. I enjoy getting to know our residents and supporting their choices to empower them. There can be a sigma around health and social care that I want to change caring for someone in their time of need is empowering and rewarding. Our residents are at the centre of what we do.


Frequently Asked Questions about Firgrove House

What types of Care is Firgrove House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Firgrove House provide?

Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Firgrove House have?

There are 18 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Firgrove House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Firgrove House to the centre of Bristol?

9.9 mile(s) as the crow flies, distance by road may be significantly further.