Firgrove House

163 Station Road, Yate, Bristol BS37 4AH
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9.8 36 Reviews
  • Firgrove House, Bristol
Firgrove House, rated OUTSTANDING Jan 2019 is a Georgian period property providing residential care as well as dementia care. The home is ideally situated a short walking distance from Yate Shopping Centre and the newly opened Riverside development with access to shops, cinema, cafes, a library, health centres and links to local public transport services.

Client rooms are comfortably furnished to create a homely environment and are equipped with TV aerials and call bells. Some rooms have en-suite facilities, some private wash and commode facilities. The home has client friendly computer equipment and Wi-fi facilities.

Firgrove House invests in training staff to ensure exemplary standards of care for clients. 24 hour care is in place within both the Main House and Coach House, day and night. At Firgrove House, carers always remember that they are working within the residents' home, their private space, therefore all residents are treated with the utmost dignity and respect at all times.

Firgrove House ensures that clients enjoy daily activities, organised events, entertainment and outings. They also provide Day Care, seven days a week.

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Care Provided by Firgrove House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Chloe Crew (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Firgrove House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £999 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,300

  • At present for Private funding or respite we are offering a discount of 10% if booked before the end of June 2024
  • (these prices are only a guideline, please contact Firgrove House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Firgrove is located behind a cotswold stone wall, with signage showing the entrance.


  • Parking

  • Parking available at rear of the property.


Firgrove House Reviews (36)

Total of 36, showing 21-36
9.8

Firgrove House has a Review Score of 9.8 (9.787) out of 10, based on 16 reviews in the last 2 years. Over all time Firgrove House has 36 reviews.

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Review from Christine L (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Firgrove House for about 3 years. During that time we have seen many changes of staff. However, the level of care has always been constant and has actually improved with each new manager. Mum took a while to settle in but the fact that she did was purely down to the professionalism
and lovileness of the staff - all the way from the owners, admin staff and the people that are on the premises day and night. The lady in post now is wonderful, she has an afinity with the residents that is 2nd to none. She understands Mum's condition and they spend a lot of time singing. With encouragement Mum has gone from staying in her room all day to coming down and having her meals with everyone also staying to sit in the conservatory.


I'd like to say that the way they've dealt with the Covid-19 situation is amazing. They have put many measures into place, taken extra care and built a gazebo in the garden so we can visit. To me that's above and beyond and we're truly grateful.


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Review from V D (Daughter-in-law of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we saw Firgrove we knew it was exactly the right place for Mother. Very friendly and efficient staff and lovely surroundings. So much warmth and care. Mother is healthy and well-fed and is treated with the utmost kindness, respect, and dignity. Her needs and wishes are more than catered
for and she is as happy there as she would be anywhere. She loves the company and entertainments.

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Review from Diane H (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now moved into Firgrove House and has a lovely room with all her special things. She has lived there for nearly a year and has never regretted her decision. The staff are lovely. They are friendly, cheerful, caring and welcoming which makes Firgrove feel very homely. They have a wonderful
relationship with all the residents and know them all so well that it's like one big happy family. Mum's needs couldn't be better met. She loves her food and "special treats". Thank you all so much.

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Review from Suzanne T (Great-Niece of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service. Well looked after in this difficult time.

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Review from Diane J (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in the care home for almost 1 year now and I haven't seen him look so well for a long time. The care he receives is second to none. He is clean and tidy and well-fed. He enjoys the activities and always has company when he wants a chat. Dad is treated with kindness and dignity. I couldn't
wish for a better place for him to stay.

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Review from June S (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were looking for a residential home for our mum local to where I live, that also gave us peace of mind that mum would be well looked after with care, patience, dignity and with friendly staff, and most importantly mum would be happy and feel safe, thankfully we found it in Firgrove House. The
staff are wonderful, patient, caring and above all they take time to talk to all residents. They encourage mum to join in activities but also respect her choice to join in or watch.

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Review from Kathy S (Daughter of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Firgrove House for just over 6 months now. The care she has had is of the highest quality and she has settled really well. This is a small care home, friendly, homely and welcoming. They have been mindful of my Dad now living at home on his own, making sure he can be with
Mum as much as he wants. We are always welcomed warmly and contacted if there are any issues or if Mum is in need of any personal items. As a family we are very comfortable knowing she is being looked after, her personal care is wonderful and she looks really well.

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Review from Lorraine L (Daughter of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care provided at Firgrove Residential Home. Good physical care is provided by caring staff and my Mother is treated with dignity and respect. Regular and varied activities are provided for the residents to keep them engaged and stimulated. It is a well-run home that looks
at the individual and their specific needs. Staff appear to be well briefed on each shift as to the needs of my mother and act accordingly. I am also very appreciative of how my Father is treated when he visits my Mother.

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Review from Sheila B (Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firgrove House is a haven of quality, care and safe living. Staff and management are 5 star - none better.

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Review from Kathleen H (Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I go to Firgrove every Tuesday from 10am to 4.30pm and I look forward to going and the carers are lovely.

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Review from Jackie K (Daughter of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You need to know about my mum, she was a loving, kind person, so her family needed the same from a home. Firgrove matched my mum's needs and made a huge difference to my mum and her family. Management, carers, cooks, and cleaners worked together to create a great home (within a home). My mum and
her family were very lucky to find such a home like Firgrove. Thank you so much.

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Review from Angela (Daughter of Resident) published on 10 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff extremely helpful and friendly. On all levels, they have provided information care and reassurance to us (the family) and the resident. They have gone out of their way to support us when the resident's husband and our father died to make the transition into care as easy as can
be possible. We are using their dementia care services and feel that all staff and the key worker in particularly understand the care needs of our stepmother.


We have found the home clean and homely with plenty of different seating areas where the residents can find their favourite niche of the day. The garden area outside is well kept and recently was the location for a family garden party celebration, which was a lovely occasion with lots of happy people. Our stepmother constantly tells us she is very happy and loves living there, which is tremendously reassuring.


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Review from Jeffrey M (Son of Resident) published on 20 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would just like to express our gratitude to yourself and all the staff at Firgrove. As we mentioned when we spoke to you on the phone we were very apprehensive about using respite care for mum, but your caring and happy environment put our minds at ease.
A couple of things we were especially pleased
with was that mum managed to put on some weight whilst staying with you, as getting her to eat properly has become an issue whilst staying at home. Also, she said she really enjoyed the activities and chatting to other people in her own age group, which we feel has helped to stimulate her mind.
Once again, thank you and all the staff for the care provided to Anne during her stay, and be assured that Firgrove House is a care home that we would definitely like to use again for Anne respite needs and would have no hesitation in recommending to other people looking for a safe and caring environment for one of their relatives or friends.

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Review from Paul B (Son of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is looked after extremely well and with great respect and dignity. I am included in any health conditions and always informed by phone calls if there are any issues.
Food is made on the premises and there is a lovely purposeful atmosphere about the place. Staff are terrific.

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Review from Martin L (Son of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Firgrove House for well over a year now. Firgrove House and their staff look after mum's needs well, always putting her first. They also like to look after mum's visitors regularly. The home is always tidy and warm. The food is always good according to mum. The home is now progressing
well in the renovation of their Victorian property, replacing windows, shutters and carpets as necessary. I would recommend this care home to anyone looking to rehome their relations in the Yate area.

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Review from Susan V (Daughter of Resident) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A comfortable small residential home with an on site cook preparing freshly cooked meals and a pleasant lounge and conservatory. Staff friendly.

Reply from Charlotte Bleaken, Administrator at Firgrove House

Thank you for your lovely feedback, it is much appreciated. We value your input to enable us to make improvements, to the benefit of all our clients. Thank you for sharing your views with other potential clients and families looking for Residential Care.


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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Firgrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Firgrove House is calculated as follows: ( (155 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 188 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Firgrove House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 11 Mar 2025

We have one room available, close to all communal areas. We accept Private and Council clients.


Awards / Recognitions (3)

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Meet the Team (3)

Carly

Carly Smith

Job Title: Operations Manager (Registered Manager)

Joined: 2014

I have worked in health and social care since I was 16 years old.
I am passionate about recognising our clients as individuals and recognising that they are not defined by their medical conditions or age. I strive to achieve the highest standard of care for our residents.


Chloe

Chloe Crew

Job Title: Care Home Manager

Joined: 2021

I have been working in care since I was 16 years old. I joined Manor Community in 2021. As the Care home Manager it is important for me to make sure that our residents are empowered to remain as independent as possible. We strive to meet all of individual needs. We aim to make their stay as comfortable as possible and we ensure that their individual goals are met in a person centred way. At Firgrove House we can offer a homely feel and be apart of a close community.


Ashley

Ashley Cains

Job Title: Deputy Manager

Joined: 2023

I have worked in health and social care since 1998- I have 27 years experienced completing various roles within health and social care.
I like to ensure that our residents are cared for in a persons centred environment. I enjoy getting to know our residents and supporting their choices to empower them. There can be a sigma around health and social care that I want to change caring for someone in their time of need is empowering and rewarding. Our residents are at the centre of what we do.