What types of Care is The Grove registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Grove provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

What are the Facilities & Services at The Grove?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Grove to the centre of Bristol?

6.3 mile(s) as the crow flies, distance by road may be significantly further.

The Grove care home, 88 High Street, Winterbourne, Bristol, South Gloucestershire BS36 1RB

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Review from J C (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience

Mum has recently moved to The Grove following a dementia diagnosis. I consider that we, as a family are very lucky to have found this care home. All the staff are amazing and I cannot fault their care to mum.

Reply from Helen Jones, CEO at The Grove

We are very happy that your Mum has moved in with us in The Grove. My colleagues are very capable and very caring and that is why it's such a happy loving home. Thank you for taking the time to provide us your review, best wishes.

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Review from Neil H (Son of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience

My mum recently passed away following 4 years at The Grove, she had severe dementia and could barely communicate. She arrived at The Grove during the Pandemic Lockdown and initially isolated herself in her bedroom. One of the carers was fantastic with her and encouraged her to go downstairs and integrate

with the other residents. Although my mum's dementia didn't improve her general wellbeing improved massively. She was much happier and went from always being in her room to spending all of her time downstairs watching what was happening and enjoying the activities even though she couldn't take part herself. All of the staff were supportive and encouraging. When my my mum became very ill in November 2024, the carer once again was fantastic looking after her needs and providing comfort and care at the end of her life. Thank you to this carer and all the staff who helped through her last years.

Reply from Helen Jones, CEO at The Grove

Hello, I am so sorry for your loss. It is extremely kind of you to think of us and send us your feedback, thank you. My colleagues in The Grove are so absolutely committed to ensuring each Resident has the best day possible, they genuinely care for the Residents and enjoy being with them. I love how my colleagues see each person irrespective of their diagnosis and that's not always easy to do. To read that your Mum was much happier is the best outcome we could hope for, that is absolutely the point of what we do. I wish you and your family a gentle time through your grief. With my best wishes.

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Review from S L (Daughter of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience

My father is content in the home. The staff are kind and ensure he is looked after. The care has been particularly good during his recent illness and requests we have made to support him have been followed up immediately. The range of activities offered to residents has been really improved in recent

months.

Reply from Helen Jones, CEO at The Grove

Hello, Thank you for taking the time to send us your feedback, we really appreciate it. We use our families' feedback to focus on where we can improve our care and service and also, equally importantly, to remind staff how their compassion and commitment is valued by everyone. I wish you and your family a bright and happy 2025, best wishes.

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Review from Marie G (Daughter of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident here for 3 years. I couldn't be happier with the care she has received. The staff are always so welcoming and I feel that they are always happy to help with anything my mum may need. Mum is happy and safe, that is the most important thing I can say about her new home.

Reply from Helen Jones, CEO at The Grove

Thank you for your review. I am so delighted to read that your Mother feels happy and safe, that is our highest priority. My colleagues in The Grove are marvelous, they're all warm and kind and love what they do and that is what makes the difference. My warmest regards to you and your family, Helen.

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Review from Ian P (Son of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience

As a family, we have been very gratified by the care taken of our dad at the Grove, Winterbourne. We feel the staff team has tried hard to get to know what works well for Dad and have tried hard to help us come to terms with his increasingly complex needs and life in the care home. We would like to

see more comfortable chairs in the quiet room where Dad feels most at ease.

Reply from Helen Jones, CEO at The Grove

Hello. Thank you for taking the time to provide your feedback. I've noted your comment re the need for more comfy chairs in the quiet room, thank you. I am delighted to read that we're getting things right for your Dad as the most important thing is of course for him to feel comfortable and relaxed with us. We will keep working on meeting his needs and supporting your family too. My best wishes to your family, thank you

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Review from Pat M (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience

Mum has been a resident here for over two years. In that time she has become very fond of the excellent staff who care for her. Sadly I am becoming concerned about the amount of time Mum's carers now have to actually engage with her. Weekends are noticeably short-staffed. There were four staff on today

which surely is not enough to look after over thirty residents as well as serve their meals and snacks throughout the day. Is there a legal requirement on the staff-to-client ratio?

Reply from Helen Jones, CEO at The Grove

Hello,Thank you for providing us with your feedback. We do use an industry standard staffing tool to roster sufficient staff on. I'm sorry you feel we' re not spending enough time with your Mum. I'll certainly check in with our Manager and make sure we're not running short on staff. Thanks very much for sharing this view. With my best wishes, Helen

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Review from Wendy E (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience

My impression is that The Grove is well run with an adequate number of staff, who all act professionally. They treat the residents with kindness and respect. There is, however, a problem with the clothing situation. Laundry is outsourced to another company but frequently Mum's clothing goes missing

(even though all labelled clearly as requested by management). The system in place seems complicated around laundry between The Grove and the company the laundry is outsourced to. The prospectus, before COVID, included minibus trips. It would be great if these could be restarted. Currently, expansion of The Grove is proceeding with a presumed increase in number of residents. Communal rooms are pretty small currently - are there plans to increase these?

Reply from Helen Jones, C E O at The Grove

Thank you for taking the time to provide us with your feedback, we really appreciate it. I will ask the Manager to speak with you and investigate the laundry situation and I do apologise for any inconvenience. We are not expanding The Grove, rather the work on the building is about replacing the roof, and rendering the walls, improving the presentation of the home. There won't be more residents moving in, I think the spaces are perfect for the current numbers! My colleagues in The Grove are all very committed to the residents and enjoy being with them. That makes all the difference. Again thank you for your feedback. Helen

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Review from Sally O (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience

Mum has been a resident here for over 3 years and I can honestly say they have been very happy ones!
Nothing is too much trouble when looking after the residents at The Grove and I do feel Mum's welfare is always put first. We are always made to feel very welcome when visiting or taking Mum out, even

at short notice.
Mum's room is spotless and kept very clean and tidy as is the rest of the communal areas.
There are always activities that residents can be involved in and music is regularly played which Mum loves and often sings along with.
The Grove was our first choice when looking for somewhere for Mum and we are so glad she has settled in so well
and really feels at home there.
Thank you to everyone for their hard work and care, it really does show and makes a difference.

Reply from Helen Jones, CEO at The Grove

Hello. Thank you for your wonderful review. It has made my day to read that the last 3 years have been really happy ones for your Mum. The manager and the team will love reading that! The Grove is a special little place, you can tell the entire team loves it and the residents. It's a nice place to be, I'm so glad your family is happy. Thank you and best wishes.

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Review from Jeanette K (Wife of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience

Excellent welcoming and settling in for the client and his family. The staff are friendly, caring and listen. Feeling reassured he will be as happy as possible.

Reply from Helen Jones, CEO at The Grove

Hello, I am so pleased to read that we provided a warm successful welcome for our new Resident and family. The Grove is a warm home, well run by a compassionate and very capable team and manager. We're delighted to be of service to the new Resident and family. Thank you for taking the time to provide us with your feedback.

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Review from Andy C (Son of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience

My Dad has been a resident of The Grove since January 2023 and I have been a regular visitor since then. I cannot commend highly enough the care and support that my Dad has continued to receive. I am always updated on any changes to his care plan by the management team. I have got to know many members

of staff over the last 15 months. I have the utmost respect for their joyful interaction with the residents and the dedicated care they provide. The family were amazed when I circulated a video of my Dad singing and dancing to live music, something he hasn't done in a long while! The Grove was recommended to me when his dementia meant his needs and behaviour could not be managed at home. It was absolutely the right choice.

Reply from Helen Jones, CEO at The Grove

Hello, thank you for sharing such a great memory of your Dad's enjoyment of the live music. The Grove always feels like you're in a friend's home, it's such a warm happy home, led by a compassionate manager and filled with colleagues who love what they do and the residents they serve. I'm delighted that your Dad is one of them, thank you for selecting our home.

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Review from C P (Sister-in-law of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience

Very pleasant afternoon spent having a Halloween party seeing my sister-in-law very happy.

Reply from Helen Jones, CEO at The Grove

Thanks for your review. I'm very glad you enjoyed the party and very pleased to hear that your sister-in-law is happy. That's our goal, every day!
Best wishes, thank you

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Review from B H (Sister of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience

We had a very enjoyable day at the care home. They had arranged a Halloween party. Most of the people joined in the festivities there was music and dancing and those who couldn't get up to dance just sat and clapped and enjoyed the music. Later on, there was a singer to entertain everyone he was very

good at getting the residents to join in with the singing. The staff were marvellous in encouraging the residents to join in. The staff all joined in as well to make a most enjoyable day. We went home happy and content that our sister was happy and well looked after.

Reply from Helen Jones, CEO at The Grove

What a lovely memory you made, that sounds like a great day. The team have such a great sense of fun, they encourage all the residents and families (everyone really!) to join in whatever is going on. I am sure my colleagues in The Grove will be delighted to read your review. Thank you very much.

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Review from N E (Friend of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience

The door was opened with a wonderful smile and I was shown inside. Things were going on and music was playing in the background. Residents and staff were engaging and they were getting ready for their seasonal party. There was a lovely energy. The staff weren't too busy as they passed to say hello and

refreshments were offered.

I must say a huge thank you for making me so welcome it was so nice to see everyone co producing and supporting each other.

Reply from Helen Jones, CEO at The Grove

Thank you for your kind words. I am so delighted you received the same welcome I always do when I arrive at the Grove, those great smiles! The relationships of support and kindness between the residents and staff are what makes this home so warm and happy. I always get the feeling I have arrived in the middle of something good happening and I'm welcome to join in. Thanks for taking the time to give us your feedback. My very best wishes to you and your family, warm regards.

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Review from P M (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience

Mum came to stay at The Grove towards the end of the Covid pandemic. She was in the early stages of dementia, confused and in poor health. Now her general health is much improved, she is settled and very happy with the excellent care she receives. The staff are warm and friendly so as a visitor I am

made to feel welcome when I visit. Overall I feel confident that Mum is looked after very well in a clean, comfortable home by people who know her and care about her.

Reply from Helen Jones, CEO at The Grove

Hello,
How lovely it is to read that your mum is so much better with the care and kindness shown in The Grove. The manager leads a great team of people who all care about the residents every day. It's such a homely place because of them. Thank you for your review, my best wishes to you and your family.

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Review from Nicola N (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience

My mum moved to The Grove in December 2022. It was a huge upheaval for her and also all the family members. All the staff made it as smooth a transition as possible, from allowing us to make her room as homely as possible and gaining as much background information about her as they could. This allows

the staff to give that much-needed person-centred care.
They have really made the home as much of a second home for us as a family by allowing us to visit whenever we wish.
I know as a daughter how difficult it is to make that difficult decision when choosing a home for a loved one but The Grove really gives you that comfort and peace of mind knowing your loved one is safe and being well cared for which is all down to the manager and her hard working dedicated team.

Reply from Helen Jones, CEO at The Grove

Hello,
Thank you for your wonderful review. I am so glad your family is relaxed and happy with our team in The Grove. It's such a lovely warm home, isn't it? Feels like it wraps around each resident and makes them feel safe and visible and loved. The manager and the team will be thrilled to read your kind words. Thank you very much, warm regards.

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Review from Lynne M (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience

The staff are friendly and helpful. The Grove really feels like home from home and makes all the residents feel welcome.

Reply from Helen Jones, CEO at The Grove

Hello,
Thank you for taking the time to provide us with your feedback. The Grove team is great, they are all so warm and welcoming and it really feels like home. My best wishes to you and your family, cheers, Helen.

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Review from David B (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience

My dad has been a resident of The Grove Care Home for dementia on a respite placement following a family crisis. It hasn’t been easy for Dad, with a change of environment and the challenges his dementia can bring.
I cannot express how grateful we are, as a family, for the level of service and professionalism

that both Dad and the family have received from the team at The Grove. We have been welcomed at any time and find the environment bright, caring and homely. It's never an issue to discuss Dad with carers and management which has given us the reassurance that he is receiving the best care possible.

Reply from Helen Jones, CEO at The Grove

Hello, thank you very much for taking the time to give us feedback regarding your dad's care and service in The Grove. I am so delighted to read your comments, that our warm and capable team in The Grove are supporting both your dad and your family well. It means a great deal to the team, to receive such comments. They will be both delighted and humbled. Thank you. With my best wishes for you and the family.

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Review from K S (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

My mum is happy here and I like the fact that there is always staff around, who are friendly and caring. It's really good that there are a variety of rooms for residents to use, the music room seems to be a favourite for several of the residents.

Reply from Helen Jones, CEO at The Grove

Hello,
Thank you for taking the time to give us your feedback. I am delighted to read that your mum is happy here. The team is really friendly and warm. They genuinely enjoy working with and supporting the residents and that difference shows. Thanks for the review, it is very much appreciated. My best wishes to your family, Helen.

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Meet the Team (6)

Ana Rita Martins

Job Title: Manager

Joined: 2016

Ana Rita leads The Grove with drive and enthusiasm to offer a unique residential setting for those living with dementia. Ana Rita’s passion to work with residents and create a home from home has seen the smooth implementation of Allegra Care’ s Household Model at The Grove; further enhancing residents’ quality of life.

The decision to embark on a career in social care was made after Ana Rita cared for her grandparents, both of whom were diagnosed with dementia. Ana took time to educate herself about dementia and how she could best support them. After Ana Rita's grandparents passed away, she moved to the UK and started working in a nursing home. Ana Rita joined Olive Tree House when it first opened in 2016. Ana Rita's career quickly progressed from care assistant to team leader, as she completed her NVQ Levels 2 and 3 in Adult Social Care. Four years ago, Ana Rita became the Trainee Deputy Manager of Olive Tree House completing the NVQ Level 5 in Management and Leadership in Social Care, she then went on to become the Deputy Manager of Rose Garden, the groups' sister homes.

Ana Rita leads a vibrant team and together, they create a warm, engaging environment with activities that celebrate each resident’s individuality. Ana Rita is committed to providing the mentorship to the team that she has received during her career in care.

Outside of work Ana Rita loves spending time with her family, originally from Portugal she says how much she loves the sun and hot weather!

Angela Martin

Job Title: Deputy Manager

Joined: 2020

Having dedicated her career to working with the elderly, specialising in dementia care The Grove are delighted to have Angela onboard as Deputy Manager. Angela has worked with Allegra Care for over five years at Rose Garden.

Angela supports residents with compassion and ensuring their well-being is at the heart of her role. Angela thrives working with a team to do all she can to create a positive and caring environment for staff and residents alike; all to ensure The Grove really is a home from home.

Angela is keen to build on her experience and will be taking on further studying to enhance her professional development.

Anita

Job Title: Activities Coordinator

Joined: 2023

Anita joined The Grove team in 2023 as part of the housekeeping team, she left her position as a carer in another local home as she needed more regular hours to be able to care for her own mother. When the Activities Coordinator role became available Antia jumped at the opportunity, bringing her experience to enhance the lives of the home’s residents with new ideas for activities and events.

Anita has had a varied career from working in pubs to prisons, but her love of care started when she worked as a rehabilitation carer at Frenchay Hospital’s Brain Injury Centre. This role gave Anita a real insight into all aspects of care including working with psychologists.

Outside of work, Anita enjoys spending time with her mum as well as being a carer for her, she also enjoys relaxing with a good book and spending time socialising with friends.

Raph

Job Title: Administrator

Joined: 2022

After graduating in 2022 from Bournemouth University with a degree in HR Management and Business Raph decided to take some time off, but that didn’t last long, Raph found out about the receptionist position at Blossom Fields and was working there by the end of the year!

Raph’s skills and knowledge led him to become the home’s administrator soon after starting work at Blossom Fields and now he is responsible for The Grove’s administration as well.

Raph finds his role fulfilling and loves working in the care home environment and the values that go with that. Raph works closely with Saba the Blossom Fields’ receptionist to keep the two busy homes in order.

In his free time, Raph enjoys spending time with family and friends and loves being outdoors. Raph greatly enjoys visiting historical sites, history has been a personal passion for as long as he can remember.

Amanda Porcel

Job Title: Regional Manager - Western Region

Joined: 2015

Amanda brings 40 years of working experience in social care to her role as Regional Manager for the Western Region of Allegra Care. Amanda has been a Registered Manager at both Olive Tree House and Rose Garden since they opened over 8 years ago. Very much a people person, she’s dedicated to helping others and passionate about elderly care and the difference it can make to people’s quality of life. From training and mentoring colleagues to building strong working relationships with healthcare professionals in the local community, it’s a positive outlook that also benefits her working relationships.

Catherine Crawshaw

Job Title: Regional Resident Liaison Manager – Western Region

Joined: 2024

Catherine has worked in sales and marketing her whole career, after graduating with a degree in Textile Management she worked in Corporate Workwear for many years. Catherine’s first role in the care sector was working with a disability charity that ran nursing homes and enablement projects for young adults. While her two children were younger, she joined her husband in his estate agency, but was delighted to return to the care sector in 2020 and now cannot imagine doing anything else.

Catherine’s role with Allegra is to support residents and their families as they explore care options. Working with the teams in the individual homes she ensures that during every stage from initial enquiry through to moving in with us every question is answered, and we offer the reassurance needed for the next chapter in our resident’s life. It is important for our residents to remain part of the community in which will have lived for years, often all their lives, so the other part of this role is connecting with local community groups, charities and organisations.

Catherine has said that working for Allegra with their groundbreaking household model means we are offering a home with compassion and care whilst ensuring residents are retaining their independence and quality of life.

Out of work, Catherine enjoys baking, gardening and walking the family Labrador. The children are older now, but still keep her busy!

The Grove

Care Provided by The Grove

Good to Know

Funding & Fees Guide for The Grove

Facilities

The Grove Reviews (18)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Outstanding

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Awards / Recognitions (0)