St Anne's

Plougastel Drive, Off Callington Road, Saltash PL12 6DJ
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9.9 53 Reviews
  • St Anne's, Saltash
Anchor’s St Anne's, in Saltash, is a purpose-built home supporting up to 33 older people to live a comfortable lifestyle, as well as providing dementia care. It was rated Outstanding by the CQC in their most recent report in March 2021 and continues to welcome new residents.

The home is located in a quiet area within a short distance of the River Tamar and the Tamar Bridge. A range of care services is available at St Anne's, including convalescence care, respite care, trial stays and long term care.

Residents can participate in stimulating activities organised by the care team, taking into account individual and group interests. These take place in both the home and the local community.

Each resident’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Residents are offered menus which are freshly made by a highly trained catering team, using locally sourced produce where possible.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

They ensure they provide the highest quality services by continually reinvesting profits back into its retirement properties and care homes, striving to exceed expectations and raise standards.

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Care Provided by St Anne's

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lisa Honeywell (Manager)
  • Admission Criteria
    • Please contact St Anne's directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for St Anne's

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,245
    • Self-Funded Residential Dementia Care from £1,245
    • RESPITE Self-Funded Residential Care from £1,245
    • RESPITE Self-Funded Residential Dementia Care from £1,245

  • Our colleagues at St Anne's will be happy to answer any questions you have regarding our fees and what is included.
  • (these prices are only a guideline, please contact St Anne's to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at St Anne's.


  • Parking

  • On site parking is available, including disabled parking spaces.


St Anne's Reviews (53)

Total of 53, showing 1-20
9.9

St Anne's has a Review Score of 9.9 (9.902) out of 10, based on 18 reviews in the last 2 years. Over all time St Anne's has 53 reviews.

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Review from Linda K (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring. They are aware of each of the residents individual needs and ensure that the residents are clean and dressed appropriately. The rooms are cleaned on a regular basis and do not have any lingering smells. The residents are encouraged to use the lounge and dining room, although
if they prefer to eat in their rooms, the food is always served hot. The residents are encouraged to take part in all activities. The food is freshly made and is delicious rating into consideration a healthy balanced diet. Residents are treated with dignity at all times.

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Review from Michael W (Son of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and spent time in hospital. She was very anxious about returning. They were brilliant, made her feel welcome and restored her confidence. She is now happy and feels like she is at home.

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Review from Jan A (Niece of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty was a resident of St Anne's Care Home and was treated so well, she loved it there. All staff are marvellous and nothing is ever too much to do. Strongly Recommend.
5-star treatment given at all times.

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Review from A S (Daughter of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at St Anne's for the wonderful care and kindness shown to Mum and ourselves over the last 4 years.
The difficult last week of her life was full of warmth, care, and kindness from all members of staff. Thank you from all our family.

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Review from Michael H (Son-in-law of Resident) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Anne's continue to provide a high standard of compassionate and positive care for Mum who has now been a resident for nearly two years. As her needs have changed over that time they have been responsive in altering her care plan and take a truly person-centred approach. St Anne's is
a positive environment both in terms of the high standard of decor and cleanliness but also due to the warm, welcoming and cheerful attitude of the staff. Thank you again for all that you are doing.

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Review from M B (Son of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We viewed St Anne's when it became necessary to source residential care for my Mother. We were so impressed!
Staff - Everybody we encountered was friendly and welcoming. It also struck us that St Anne's is well-staffed.
Premises - so clean and well maintained. Careful thought has been given to make
it as near to a home from home as possible.
My Mother after a difficult start has now settled in and is well cared for. Many thanks.

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Review from Jon T (Son of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at St Anne's now for over a year. My initial impression of St Anne's and its wonderful staff remains unaltered. Dad has settled in really well and is very happy. The staff team are incredible, one and all. I can't fault it and would highly recommend St Anne's to anyone looking for a care
home for their loved one in South East Cornwall.

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Review from G B (Son of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of St Anne's for the last two years and recently celebrated her 100th birthday. St Anne's put on a 100th birthday party for residents and family on the big day and ensured that the occasion was marked in style. A few days later St Anne's provided the upstairs lounge for
a small family and friends party which was attended by the local mayor. Both parties were greatly enjoyed by Mum and all who attended. Over the last two years my mum has been looked after with great love and care by all the staff at St Anne's. She greatly enjoys the many activities organised by St Anne's, especially the singing. Our family greatly appreciates the care and kindness Mum is shown. St Anne's is a great place for the residents to live. It is a safe and caring environment.

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Review from V W (Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent time, helped me recuperate after illness.

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Review from Janice H (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at St Anne's for the past 18 months. She has mild cognitive decline. My father has advanced dementia and sadly passed away earlier this month. The manager and staff showed deep concern and compassion as my mother was struggling to cope. They visited her regularly, taking
time to chat and offer support and sympathy. They facilitated my mother attending the funeral and were a fantastic support to the whole family. I cannot thank them enough.

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Review from Emma H (Granddaughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. Staff could not do enough for my nan and nothing was too much. We celebrated her birthday this month and they went beyond to make her feel special on her day. Honestly, it's the best home and like I said the staff are amazing.

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Review from S R (Son of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here just over a year now and what a difference your care home has made to Mum's and my life. A few early disappointments but once I got used to what you do for Mum overall has been excellent. All the staff are very caring and helpful whenever I visit and most importantly whenever I visit
and most important Mum is happy with you all. So thanks for looking after her.

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Review from J K (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother only arrived a couple of weeks ago and was very nervous but was made to feel at ease straight away by the lovely staff. St Anne's has exceeded my expectations the whole service i.e. staff, care, room, food are fab. Thank you to all the staff you are amazing.

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Review from Kerry W (Son of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Anne's is a superb care home. I am very grateful that my mother was able to find a home here. The staff are friendly, caring, kind and provide a happy atmosphere. My brother and I have excellent communication with the management and feel included in our mother's care.
Her room is clean, bright and
comfortable with an interesting view. The management have worked hard to create a stimulating environment. Staff sometimes struggle to keep up with multiple demands in their time but work hard to respond to needs as quickly as possible. Overall - excellent! Many thanks!

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Review from M E (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring home with friendly welcoming staff. Mum receives excellent care and support by all staff.

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Review from S C (Husband of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Anne's was chosen because of the interaction between carers and residents. It was not just for show! It happens all the time and confirms our choice.
My wife has settled in well and being well cared for, a tremendous weight off my mind.

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Review from A S (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum celebrated her 82nd birthday with all the kind and caring staff at St Anne's just before Christmas. She took a turn for the worse with her dementia and was not eating, but with fantastic care and total devotion from the staff, she turned a corner. She is so happy living at St Anne's. They engage
with all residents every day and provide lots of stimulating activities. I could not ask for better care. Thank you, all.

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Review from Paul S (Son-in-law of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at St Anne's are friendly, helpful and caring. The management team have assisted my wife with the administration of my mother-in-law's accounts. She seems very happy there and enjoys the variety of activities provided. Overall, we have been delighted with everything St Anne's has provided
since she moved in before Christmas 2019.

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Review from Mel M (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Anne's staff were exceptional during the last days of my mum's life. The care and attention they showed her were immeasurable. They also could not do enough for us, her family. I cannot recommend St Anne's enough. They are sensitive and thoughtful and have a great understanding of end-of-life care.

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Review from M E (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my mother arrived at St Anne's, my mum was made so welcome and cared for. Nothing was too much trouble to help her settle in. This was from every member of staff, no matter what their role. Also, as a family, we were very assured of her care at all times. The activities every week
are varied, and my mum loves and joins in everything - loves music, singing and children visiting. Looking forward to Mum's safe and happy days at St Anne's.

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for St Anne's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for St Anne's is calculated as follows: ( (196 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 215 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Anne's is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Frequently Asked Questions about St Anne's

What types of Care is St Anne's registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Anne's provide?

Own GP if required is an additional type of care provided.

How many Rooms does St Anne's have?

There are 33 Single Rooms.

What are the Facilities & Services at St Anne's?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Anne's to the centre of Saltash?

0.2 mile(s) as the crow flies, distance by road may be significantly further.