St Anne's

Plougastel Drive, Off Callington Road, Saltash PL12 6DJ
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9.9 53 Reviews
  • St Anne's, Saltash
Anchor’s St Anne's, in Saltash, is a purpose-built home supporting up to 33 older people to live a comfortable lifestyle, as well as providing dementia care. It was rated Outstanding by the CQC in their most recent report in March 2021 and continues to welcome new residents.

The home is located in a quiet area within a short distance of the River Tamar and the Tamar Bridge. A range of care services is available at St Anne's, including convalescence care, respite care, trial stays and long term care.

Residents can participate in stimulating activities organised by the care team, taking into account individual and group interests. These take place in both the home and the local community.

Each resident’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Residents are offered menus which are freshly made by a highly trained catering team, using locally sourced produce where possible.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

They ensure they provide the highest quality services by continually reinvesting profits back into its retirement properties and care homes, striving to exceed expectations and raise standards.

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Care Provided by St Anne's

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lisa Honeywell (Manager)
  • Admission Criteria
    • Please contact St Anne's directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for St Anne's

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,245
    • Self-Funded Residential Dementia Care from £1,245
    • RESPITE Self-Funded Residential Care from £1,245
    • RESPITE Self-Funded Residential Dementia Care from £1,245

  • Our colleagues at St Anne's will be happy to answer any questions you have regarding our fees and what is included.
  • (these prices are only a guideline, please contact St Anne's to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at St Anne's.


  • Parking

  • On site parking is available, including disabled parking spaces.


St Anne's Reviews (53)

Total of 53, showing 21-40
9.9

St Anne's has a Review Score of 9.9 (9.902) out of 10, based on 18 reviews in the last 2 years. Over all time St Anne's has 53 reviews.

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Review from Ellen S (Friend of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had had a fall three days previously, and the staff had kept me informed of her visit to the hospital and return to the home. On my visit, I was warmly welcomed and taken to her room and brought a tray of coffee and biscuits. I have visited St Anne's many times and am always impressed by their
cheerful staff and the care they take of their residents and the home in general. It's a very special place.

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Review from Jo B (Daughter of Resident) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Anne's is exceptional and has a very homely feel, with fabulous decor throughout (the doors to the resident's rooms even resemble front doors to give more of a feeling of independence for them). There is always a wide range of activities going on throughout the week to keep the residents busy and
entertained.
My mum lived at St Anne's for almost three years, and from the moment she moved in, we knew she would be extremely well cared for. As her needs changed, the staff adapted to support and care for her with dignity and humour! They were also there for the family with a smile on their faces, and nothing was too much trouble. I was so grateful to know that Mum was safe, and she knew it too. Mum was there throughout Covid, and although it was difficult as a family member not being able to visit as much as I would like, St Anne's organised things amazingly well, and with a bit of planning, there was always the opportunity for me to visit or a Skype call. Thank you, St Anne's.

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Review from Jennifer W (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at St Anne's for 18 months. The management and staff are very caring. My mum always looks lovely and is very happy to be at St Anne's. The staff look after her very well. Regular entertainment and parties with the home being extremely clean and welcoming. We highly recommend St Anne's.

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Review from Claire N (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into St Anne's when I was termed a carer in crisis. The last lockdown impacted o his mobility a great deal (a torn rotator cuff leaves his left arm functionless at present) arthritis and loneliness also a huge factor. Since going into St Anne's, he has eaten well, feels safe 24/7 and enjoyed
conversation with others of his own age. He has a good room/flat - which I look forward to seeing - and it overlooks a football pitch! All staff lovely, but getting a bit too busy - need more staff now! Dad says he is happy. I can't comment on some things as I have not been inside yet.

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Review from Cyril M (Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was 94-years of age and living alone in a one-bedroom flat. I have a couple of cornish friends, who I have known since our teenage years, and they wanted me to move back to my home town. My friend's daughter and son-in-law contacted the deputy manager of this lovely home and organised everything,
for which, I was extremely grateful. I have hearing and eyesight problems and have needed treatment. Again everything was arranged for me including a carer to accompany me. I have been assured that I am now part of the St Anne's family and know I will be in capable hands when needed.

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Review from Jayne N (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are professional and very caring. My father is in the best place, he is treated with kindness and dignity, and I feel supported by the whole team. Nothing is ever too much trouble. I would recommend this home to anyone looking for a care facility for their loved ones.

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Review from M C (Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is second to none. I have nothing but praise to say about the Manager and all the staff. Such a happy home. I wanted for nothing and looked after better than a 5-star hotel. Outstanding in every aspect. you only have to walk around the home to see how well it is presented. Very clean and the
artistry on the walls very pleasing on the eye. Staff so pleasant. Nothing too much trouble. Always willing to help. I hope other people give their opinions on such an outstanding home. May you go from strength to strength. Best wishes and thank you.

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Review from A P (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered St Anne's in February when she was no longer safe to be left on her own and as she has dementia.
The staff took great care to make sure the move went smoothly. It took her a while to settle as she is a very independent lady. She enjoys the company and joins in the activities, missing
them at the moment. The manager and his staff have dealt with the Covid lockdown with great professionalism and care. I am now able to see mum again, with sensible restrictions. I am pleased mum is in safe hands and she looks very well and healthy.

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Review from J O (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old father, who has dementia, moved into St Anne's last September on a trial basis. He has settled in very well and is very happy there. All of the staff have been very friendly and welcoming and the manager has always contacted us in any matters relating to his care. He has joined in many
of the activities provided and has been encouraged to paint again (he was a professional artist). The current Covid 19 pandemic has been very well managed and contact has been maintained using video calls. I am very happy with the care provided.

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Review from Pauline G (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My siblings and I are so relieved Mum is in the care of St.Anne's and we know that she is safe and being looked after. She has settled well and is enjoying talking about old Saltash with other residents.

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Review from Gillian J (Daughter of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into St Anne's at the end of April, following my father's death from old age at Easter. The professionalism, care and support shown by the manager and staff to not only my mother but to myself and my siblings, was without fault. To know she is safe and being so well cared for in this
difficult time is so reassuring. The open lines of communication have enabled my mother and myself and staff to make this a positive life change for my mother.

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Review from Rosemary W (Friend of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit my friend at random times and have always found the staff friendly and helpful, the home looking clean and bright. My friend says the food is excellent, the staff helpful and caring to her needs. I can't comment on value for money as I don't know the cost of staying there or how the
management structure works.

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Review from L P (Daughter of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at St Anne's for the past six years (May 2014. The care she receives is excellent, and she is very happy. All her needs are met, and she still has her independence. The home is always clean, and the food is good. All the staff are very helpful and caring, to both residents and
their relatives. I know that Mum is safe, especially now with the covid threat to care homes. It's the staff that make this such an excellent care home, and I would and have recommended it to others. Thank you, St Anne's, for all you do.

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Review from Helen S (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak too highly of the way the staff at St Anne's have managed the difficulties of lockdown for their residents and their families. Throughout the time when families were unable to visit, I received regular newsletters and photographs in addition to the Skype sessions they were able to organise
for us. This enabled us to see how Mum was enjoying all the various activities provided, including VE Day celebrations, a Hawaiian afternoon and plenty of 'exercise' sessions.
Since outside visits have been introduced, which have been very well managed, it has been clear that the residents' wellbeing has remained at the heart of St Anne's care for all.
Thank you all at St Anne's for not only keeping everyone safe and well but also in such good spirits.

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Review from L B (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided here for almost 4 years now and she is very happy. The staff at St Anne's are wonderful, caring, kind and loving, she is cared for better than I could do which makes me very happy. The home itself is well maintained and very clean and there is always an activity of some sort so
the residents are kept entertained and can interact if they wish. I cannot express how glad I am that I chose St Anne's.

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Review from G L (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to St Anne's for respite care after a hospital stay. The staff were very friendly and caring. They treated Mum with respect and encouraged her to meet other residents. Her room was very pleasant with interesting views and plenty of storage space.
The decor in the corridors was
delightful and the whole building had a very homely atmosphere.

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Review from M S (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the facilities, senior management and all carers at this home. My parent has received excellent care since becoming a resident and despite not wishing to leave her own home has settled quickly and happily. My highest praise perhaps is 'it doesn't feel like a care home'.

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Review from Richard O (Son-in-law of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and considerate staff. Thank you.

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Review from Caroline P (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, all caring. Excellent home with a wide range of activities. It gives me peace of mind that my mum is being cared for at St Anne's.

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Review from Sue O (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you walk into St Anne's, you are met with smiling faces and a lovely atmosphere. The staff are full of fun but very conscientious. The ambience at St Anne's is very homely and welcoming and with the tasty and varied menus comes very close to your own home. I am very pleased with the care my mother
is receiving. Thank you St Anne's!

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for St Anne's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for St Anne's is calculated as follows: ( (196 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 215 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Anne's is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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