St Anne's

Plougastel Drive, Off Callington Road, Saltash PL12 6DJ
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9.9 53 Reviews
  • St Anne's, Saltash
Anchor’s St Anne's, in Saltash, is a purpose-built home supporting up to 33 older people to live a comfortable lifestyle, as well as providing dementia care. It was rated Outstanding by the CQC in their most recent report in March 2021 and continues to welcome new residents.

The home is located in a quiet area within a short distance of the River Tamar and the Tamar Bridge. A range of care services is available at St Anne's, including convalescence care, respite care, trial stays and long term care.

Residents can participate in stimulating activities organised by the care team, taking into account individual and group interests. These take place in both the home and the local community.

Each resident’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Residents are offered menus which are freshly made by a highly trained catering team, using locally sourced produce where possible.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

They ensure they provide the highest quality services by continually reinvesting profits back into its retirement properties and care homes, striving to exceed expectations and raise standards.

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Care Provided by St Anne's

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lisa Honeywell (Manager)
  • Admission Criteria
    • Please contact St Anne's directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for St Anne's

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,245
    • Self-Funded Residential Dementia Care from £1,245
    • RESPITE Self-Funded Residential Care from £1,245
    • RESPITE Self-Funded Residential Dementia Care from £1,245

  • Our colleagues at St Anne's will be happy to answer any questions you have regarding our fees and what is included.
  • (these prices are only a guideline, please contact St Anne's to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at St Anne's.


  • Parking

  • On site parking is available, including disabled parking spaces.


St Anne's Reviews (53)

Total of 53, showing 41-53
9.9

St Anne's has a Review Score of 9.9 (9.902) out of 10, based on 18 reviews in the last 2 years. Over all time St Anne's has 53 reviews.

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Review from A L (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, caring and always happy to see us. Our mother settled in very quickly which was a nice surprise to me. The communication of independence (kitchenette or shower room) with care suites her well. She loves to meet with her friends over dinner and tea and really enjoys the trips
out and visits from animals.

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Review from S H (Daughter of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time (just over 12 months) my mother was at St Anne's Care Home she was treated with kindness, dignity and compassion at all times. The staff were always available if we had any concerns and they helped us all through a difficult time. I cannot thank them enough for all their care for mum
and all the family.

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Review from Jane J (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at St Anne's. She feels comfortable and well cared for. The staff are wonderful and care for her in an affectionate and kind way.


She loves the food and looks forward to mealtimes.


Having been very ill last year, her recovery and present good health, at 99, is miraculous.


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Review from S P (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my father received in the sixteen months he was in St Anne's was super. The staff were always happy and helpful ad in the last three weeks of his life, they looked after him and us, his family very well.
The couldn't have done more.
Well done St Anne's.

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Review from Elizabeth H (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has done everything in its power to make mums life as comfortable, happy and fulfilled as it possibly can be, even if she hasn't always been able to appreciate it! They have never been deterred and are truly exceptional in their efforts for mum. She has been extremely happy and content after
an initial adjustment period when the staff were patient, sympathetic and caring. What more could one want!?

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Review from Liz P (Niece of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall and stay in the hospital, my aunt went to stay at St Anne's.
At first, she was shy as she had been living on a farm on her own for 8 years. Over the months she made friends and became a member of the community. In the evenings she used to visit others who couldn't get out of their rooms,
this was mainly due to the fact the staff encouraged her and supported her and she was made to feel part of the family and her views respected.
During her last few weeks at the home, she was happier than I had ever seen her in many years. She was taking part in social events and even planning a new outfit for Christmas.
She loved it when the manager called to have a chat.
The staff even arranged to take her friends to her funeral.

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Review from Lorna N (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled well into St Anne's. She likes the company of other residents and enjoys the trips out. She says the food is good and always looks forward to meal times. The only complaint she has is the feeling of being imprisoned and not being able to go for a walk when she wants too. She knows
it's for her own safety.

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Review from Joanne B (Daughter of Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cared for my mother in her home for five years and when she became unable to carry on living alone and became a danger to herself, my brother and I decided to place her at St Anne's knowing that it was an excellent care home. She has settled well. It has helped her speech and her depression and anxiety.
She has friends and enjoys the games and activities provided in the home. Sometimes she goes on the outings in the minibus. She smiles now, something rarely seen before entering and settling in the home. St. Anne's has actually improved her quality of life. She has her hair done by the hairdresser frequently and nail polish put on by one of the carers. Staff are very caring, friendly and approachable. If there are any problems they are sorted out quickly. I wish every care home could be as good as this.

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Review from Jean B (Daughter of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was unable to stay in her home on her own any longer, she was very anxious and concerned about going into a care home but everyone at St Anne's as made the move very easy for her. All the staff are very caring, she is very happy at St Anne's. The room is excellent.

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Review from Tim M (Son of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always polite and helpful staff. The house is always spotless, very clean and smells nice, unlike some homes. Mum wants for nothing. I'm very happy and mum is very happy.

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Review from Jenny P (Niece of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my aunt on 4 occasions over 3 days. Every member of staff we met was friendly and helpful. We saw consistent evidence of my aunt being treated with the utmost respect, courtesy and care. The home was clean. We saw an activity sheet which she was given, showing a wide range of activities she
could join in with. She was given choices about when to get up, have meals, have a shower, go to bed etc. Staff knocked on the door before entering. We saw evidence that the staff are trained in dementia care and are aware of visual impairment. We were very impressed.

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Review from Peter H (Son of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new manager is very good and inspires his staff who in turn give excellent care. The home is clean and free of odours. The food is good/very good.

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Review from Brenda F (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum 89 years has lived in St Anne's for the last 9 months. She has a great quality of life there. Management and staff are friendly and kind, always have time to listen, respect residents and their families. Food is excellent, huge choice of meals. Very clean. Day trips out, BBQ, singers. hair and
nails on Tuesdays., activities everyday. Lovely gardens, safe and secure. Rooms have a large bathroom, fridge, sink, wardrobe, large storage cupboard, and kept very clean. It's like a 5 star hotel.

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for St Anne's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for St Anne's is calculated as follows: ( (196 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 215 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Anne's is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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