Beech Lodge

97 Bodmin Road, St Austell PL25 5AG
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9.7 62 Reviews
  • Beech Lodge, St Austell
Beech Lodge is situated in 7.5 acres of beautifully-planted mature trees.   

Beech Lodge is a tranquil, cosy home, situated high up on the hill with great views.

Activities include arts and crafts, making cakes, gardening, trips out and more.

Beech Lodge is committed to helping people make this their home, where they can live safely and as independently as possible.

The care home is operated by Cornwallis Care Services which supports care for more than 300 people in the residential and nursing homes across the county from Looe to St Ives.

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Care Provided by Beech Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Charlotte Brewer (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Beech Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400

  • A 4 week deposit and a 4 week advanced payment is required before admission.
  • (these prices are only a guideline, please contact Beech Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome, the home do ask that meal times are protected. The meals times are 8am-10am, 12pm-1:30pm, 4pm-5:30pm however if you are able to assist your relative with their meals they would be most grateful.


  • Parking

  • There are 2 car parks available


Beech Lodge Reviews (62)

Total of 62, showing 21-40
9.7

Beech Lodge has a Review Score of 9.7 (9.689) out of 10, based on 13 reviews in the last 2 years. Over all time Beech Lodge has 62 reviews.

Overall Experience

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Review from David M (Son of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was moved to Beech Lodge from a local hospital having suffered a stroke, this, along with her dementia, caused concerns for her to return home. Apart from some confusion as to if/when Mum would return home, Mum has settled really well, always telling me the staff are really nice and friendly. I
have no complaints or doubts that they are looking after Mum. The home is situated off the road and is in lovely grounds.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you very much for this review. Your feedback is much appreciated by the team at Beech Lodge Care Home.


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Review from Myra L (Niece of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my aunt before Christmas. The staff are always very welcoming and my aunt is always smartly dressed and nails done, which she always used to do. Due to covid restrictions, I have only been into a visitor's room but have no concerns about the home.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for the review. Your feedback is much appreciated by the team at Beech Lodge Care Home.


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Review from Robert M (Son of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother earlier this month I have always found the staff helpful, honest and very kind in the health and welfare of my mother.
In these times I think credit should be given to all the team at Beach Lodge for managing this pandemic with great skill.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you very much for the review. Your feedback is much appreciated by the team at Beech Lodge, especially during these challenging times.


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Review from Lynne W (Daughter of Resident) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has recently become a resident at Beech Lodge a confusing and distressing time for Mum and very emotional for all of us. The manager took the time to listen to our worries and provide solutions and ensured she was there for our arrival. She has built a fantastic team around her and they welcomed
mum and put her at ease very quickly. They have stringent covid guidelines so I know she is kept safe and it makes us feel safe when we visit. It is good to see Mum with a smile on her face and engaging with the other residents and staff. Many thanks to all the team.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you very much for your review. Your feedback is very important to us and will be shared with the team.


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Review from Robert N (Respite Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been here a week so can't give an in-depth report. I can however say what I see from the inside for only a week, the place is good, the staff are good and the food is good. I could pick a few holes in things but I am not pedantic and I am not going to lie, I don't have to.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you very much for this review. Your feedback is very much appreciated by the team at Beech Lodge.


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Review from K B (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to our mother was wonderful. Staff were respectful, caring and kind and always friendly. We felt that mum was well looked after in a caring environment, especially when her illness sadly meant she was unable to speak for herself. In these strange times when we were unable to visit as
often as we wanted, there was always someone at the end of the telephone to reassure us that Mum was in safe hands. Thank you to all the staff at Beech Lodge.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for this review. The team at Beech Lodge Care Home appreciate the feedback.


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Review from Richard B (Grandson of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather had vascular dementia and had been a resident of Beech Lodge for the past few years. During that time, all the staff have been incredible, they are all very friendly and you can clearly see they care so much about their residents. The home is cosy, comfortable and kept spotless by the
staff at all times. Also, the food that is all cooked on-site, smells yummy and looks great too. The Covid pandemic has been a difficult time for everyone, Beech Lodge staff have gone above and beyond during this time, the measures put in place ensured the safety of the staff and residents, their communication to the families has and continues to be, excellent. They truly deserve a medal for their efforts. Unfortunately, my grandfather's health deteriorated which resulted in his passing last May, the care, compassion, dignity and understanding they showed my grandfather and our family will never be forgotten. Thank you for everything Beech Lodge.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you very much for your review. The team at Beech Lodge greatly appreciate the positive feedback.


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Review from T P (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Beech Lodge July 2020 during the middle of Covid. We were apprehensive at first, having not been able to look inside the home, but the management and staff were very helpful in sending photos of Mum's room, answering all our questions, accommodating WhatsApp video calls and socially distanced
outside visits when allowed. Mum always looks well and is smiley and happy. We like seeing photos of the activities they do and the colour of Mum's nails! (A weekly treat for them). I can't praise the staff enough. They are so kind and caring and nothing is too much trouble. There has been good communication and updates throughout Covid. Thank you to all at Beech Lodge for your amazing work.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for your review. The positive feedback is very much appreciated.


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Review from Amanda B (Sister of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my sister today. Was able to sit (at an acceptable distance) outside with her and chat. She was wrapped up well in a blanket and was happy with lots of smiles. The staff are excellent and Beech Lodge is a lovely place for her to be. I know that she is in good hands therefore I am happy too.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you very much for your review. The team at Beech Lodge really appreciate the positive feedback.


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Review from Marigold E (Wife of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son and I are delighted at the treatment my husband is receiving. The staff are very good and very helpful. My husband's needs are met and more. He has been encouraged to pursue his art and is always active and happy. He feels very much home from home there.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for this positive review. Your feedback is very important to us, especially during these challenging times.


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Review from H B (Relative of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad became unsafe at home due to escaping, putting substances in drinks, reduced self-care, aggression and confusion. Social Care Access team were unhelpful, Beech were a ray of light guiding Dad’s transition to Local Authority provision. The team support with dignity, respect and are compassionate.
The tranquil grounds, ample parking and accommodating Dad’s gluten-free dietary needs, made Beech an obvious choice (Dad loves nature). They have extreme patience with Dad’s mischievous, dementia driven antics and know him through the life-history summary. Dad struts around like he owns the place. His narrative of past hotel ownership is met via stimulating tasks which retain his skill-set. Dad engages in Art activities (his passion). When asked for present ideas, the amazing list provides activities to retain cognition and provide calming, sensory input to assist Dad’s emotional regulation. Dad says the home “is all wonderful and I couldn’t pick better”. During a visit Dad was the most content ever.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for this positive review. Your feedback is very important to us, especially during these challenging times.


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Review from Edwina S (Daughter-in-law of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Beach Lodge have treated my mother-in-law with great care and compassion since she became a resident in January 2019. We have full confidence in their care and they have gone the extra mile during this difficult year to accommodate WhatsApp calls and socially distanced visits in the garden
when the weather and guidance allowed. More recently we have been able to visit mum-in-law in her room observing health and safety measures while she receives end of life care.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for this positive review. Your feedback is very important to us, especially during these challenging times.


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Review from Tony R (Power of Attorney of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is based on my visit to the home in July 2020. The staff were very welcoming and made me feel as though any concerns I might have had would be listened to and acted upon. The rules for visits were to normally to be in the garden, but due to the inclement weather, the staff still made it
possible for me to fulfil the visit. I viewed this as being very considerate.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for this review; your feedback is very important to us at this time.


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Review from Helen H (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad only spent four months at Beech Lodge during the lockdown. He liked his time there and was well looked after and cared for. The management and staff were always very welcoming and accommodating. Thanks to all for looking after him so well during that difficult time.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for this review. Your feedback is very important to us.


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Review from S H (Wife of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent two weeks at Beech Lodge and for me to have some respite as his sole carer. He was very well cared for in every way. The staff got to know him very quickly, and they have even called me to ask about his background since he has dementia and could not tell them his life story himself.
I hope he can go back to Beech Lodge in the future.

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Review from Jo E (Cousin of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beech Lodge provided a loving and caring home for my relatives. The Staff were wonderfully kind and patient. Their end of life care was very loving and dignified.
Can't thank them enough for their support and care through some trying times.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you very much for the review. Your feedback is very important to us, particularly during these difficult times.


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Review from Bill M (Son of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Beech Lodge in February after a spell in hospital. She had some serious underlying health problems and dementia and had become increasingly confused over the previous few months. Beech Lodge was meant to be a step-down bed before potentially moving back home but it was quickly apparent
she would probably be staying there long term. My father has stayed in a number of well-regarded care homes and all I can say is that Beech Lodge is to my mind more friendly, welcoming and caring in almost every way. Every time I visited it was clear that all the staff were fully engaged with the residents in a personal, friendly and supportive way. Mum could be quite challenging at times but the staff quickly formed a positive relationship with her which made her time as Beech Lodge as positive as it could be. Unfortunately mum passed away recently but despite the Coronavirus restrictions, everything was handled wonderfully at the end and I'm very grateful to all the staff involved.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you very much for your review. Your feedback is very important to us, especially at this difficult time.


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Review from Dawn G (Friend of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really grateful for the great care our dear friend and my Dad's long term partner received at Beech Lodge. The carers treated her with kindness, dignity and respect. They went way above what I could have hoped for. She could be challenging at times but the carers showed endless amounts of patience and
offered holistic personalised care to ensure her comfort and wellbeing. She was only at Beech Lodge for five weeks before sadly passing away. Despite the sadness I am truly grateful she died in such a caring environment and will always be appreciative of all staff's kindness and support to me and my family.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you very much for your comments. Your feedback is very important to us.


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Review from L H (Daughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Beech Lodge in January/February 2020 when she passed away, she always said she was very happy here. The carers are very friendly, hard-working and took as much time as possible with my mum and the residents. Food was first class and the kitchen staff varied the food, which was
to a high standard and knew all the residents by name. Management was mingling with the staff and residents and ready to answer any query's we had.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for the review. Your feedback is very important to us.


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Review from Angela W (Daughter of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident at beech lodge from August 2016 to January 2020 when she passed away, she was very happy here and had a good rapport with the staff. The carers are very friendly, extremely hard working and take as much time as possible with the residents. Food was plentiful and the kitchen staff
are always attentive, even the maintenance man was friendly and polite to residents. My only bad point I think would be the entrance is awful to drive in and out onto the main road. Management changed a lot while Mum was here which was not a good thing for either staff morale or for relatives, as I felt you just got used to one and they left. Activities were not very good but I think this was due to not enough time for staff to do everything.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for your review. Your feedback is very important to us. We will look into the points you raise. We are always looking to improve our service and our resident and family experience.


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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Beech Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Beech Lodge is calculated as follows: ( (114 Excellents x 5) + (27 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 151 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beech Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (8)

Charlotte

Charlotte Brewer

Job Title: Care Home Manager

Joined: 2018

Care Home Manager


Kirsty

Kirsty Williams

Job Title: Home Administrator

Joined: 2017

Home Administrator


Fitzgerald

Fitzgerald Kelly-Doyle

Job Title: Night Senior Carer

Joined: 2021

Night Senior Carer


Hannah

Hannah Davey

Job Title: Health and Wellbeing

Joined: 2020

Health and Wellbeing


Elizabeth

Elizabeth Bell

Job Title: Senior Healthcare

Joined: 2018

Senior Healthcare


Destiny

Destiny Scoles

Job Title: Head Housekeeper

Joined: 2020

Head Housekeeper


No image found

Kim Lean

Job Title: Head Cook

Joined: 2017

Catering Supervisor


Hayley

Hayley Fry

Job Title: Senior Healthcare Assistant

Joined: 2023

Senior Healthcare Assistant