Beech Lodge

97 Bodmin Road, St Austell PL25 5AG
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9.7 62 Reviews
  • Beech Lodge, St Austell
Beech Lodge is situated in 7.5 acres of beautifully-planted mature trees.   

Beech Lodge is a tranquil, cosy home, situated high up on the hill with great views.

Activities include arts and crafts, making cakes, gardening, trips out and more.

Beech Lodge is committed to helping people make this their home, where they can live safely and as independently as possible.

The care home is operated by Cornwallis Care Services which supports care for more than 300 people in the residential and nursing homes across the county from Looe to St Ives.

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Care Provided by Beech Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Charlotte Brewer (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Beech Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400

  • A 4 week deposit and a 4 week advanced payment is required before admission.
  • (these prices are only a guideline, please contact Beech Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome, the home do ask that meal times are protected. The meals times are 8am-10am, 12pm-1:30pm, 4pm-5:30pm however if you are able to assist your relative with their meals they would be most grateful.


  • Parking

  • There are 2 car parks available


Beech Lodge Reviews (62)

Total of 62, showing 41-60
9.7

Beech Lodge has a Review Score of 9.7 (9.689) out of 10, based on 13 reviews in the last 2 years. Over all time Beech Lodge has 62 reviews.

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Review from A B (Son of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed in the care home after a spell in hospital and to give my mother, his main carer, a rest due to her ill health. This was my father's first experience of staying in a care home. On my mother's and myself first visit, we were struck by how caring and dignified the staff's attitude
was towards the residents and my father. The home always appeared very clean and there was no hint of any disagreeable smells, which is not always the case. Over the month we visited, standards did not appear to dip in any respect. The staff were professional at all times. Too often, local authority care homes receive a bad press. In the case of Beech Lodge, St Austell, we can only praise the care my father received.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for your review. Your feedback is very important to us.


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Review from Joanna P (Granddaughter of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Can not praise the staff highly enough, they make such a difference to the atmosphere of the home. When visiting, it has always been warm and welcoming. Set in beautiful grounds with stunning views. The entrance to this property is quite dangerous though and often hard to pull out of when the weather
is wet and slippery.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for your review. Your feedback is very important to us.


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Review from Paula (Daughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Beech Lodge since the end of October 2019 and has settled in nicely. She is treated with care and respect and the staff are lovely to her. The management always makes time to discuss any questions we have and are very quick to resolve any problems we may have. Mum's room is very
cosy and well furnished. I have noticed the staff are caring and polite when helping other residents less able with dignity and sensitivity. However, it would be nice to see more quality activities for mum to enjoy.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for your review. Your feedback is very important to us.


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Review from Erica H (Friend of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting Beech Lodge (which I visited very often this past 18 months ) I always found the staff very welcoming and pleased to see me no what time of day I turned up! Beech Lodge has a very homely feel and I was usually offered a cup of tea which was most welcome.
I have witnessed the changes taking
place for the good of the residents in the last 9 months or so, especially with regards to activities.
The staff were always ready to listen to and act upon any concerns I had regarding my friend's health which I really appreciated considering I was not a relative.
I cannot thank the staff enough for the care they gave to my 2 lovely friends and I miss not going in to visit staff and residents anymore.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for your review. Your feedback is very important to us.


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Review from John (Nephew of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot thank the staff enough for the care and compassion shown to my relative during her stay at the care home. They were kind, considerate and treated her with dignity. Over the last 8 months, the home has made changes and made significant improvements, especially in the activities run for the
residents. Though my relative could not take part in these activities, they had a very beneficial effect on the other residents.
Given that budget cuts affect every care home, this one does its best to make residents comfortable and feel that they are human beings worthy of respect and kindness.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for your review. Your feedback is very important to us.


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Review from Marie H (Granddaughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is very happy living at Beech Lodge, she refers to the staff as family and cannot speak highly enough of them. The carers are very professional, helpful and friendly. They go above and beyond to make my nan comfortable and are always quick to resolve any problems or concerns we may have. I cannot
speak highly enough of Beech Lodge.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for your review. Your feedback is very important to us.


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Review from Ian (Nephew of Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality of care from all staff excellent.
Not an easy building to work with but all staff quickly got to know residents and had a genuine interest.
Only major problem is access to/ from main road.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for your review. Your feedback is very important to us.


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Review from Daisy N (Wife of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable, friendly, safe.

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Review from Jackie T (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service, carers are wonderful. Food excellent (Dad said so), clean and comfortable.

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Review from Michelle W (Daughter of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum lived at Beech Lodge for only 5 months and in that time she was mostly happy. She was very well cared for and the staff loved her as she did them. The staff work well together as a team and are very good at what they do. I would like to thank them all for caring for my mum and all keep up the
good caring work you do. Bless you all.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you very much for your review. Your feedback is very important to us.


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Review from Richard H (Grandson of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very hard working and friendly staff with an excellent sense of humour. Makes my gran feel comfortable and safe and always there for her. A lot of work has been done by the management to improve the decor and facilities to a high standard.

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Review from G R (Son of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having struggled to get my mother moved from what I, being ignorant of these matters, considered to be a "bad" home, to Beech Lodge I am so very pleased!
Her room is new, the team there helped me put up her picture and mementoes from home and to make her room a real "home from home". The care staff
and food are excellent. Mum is safe and happy.

Reply from Nicola Hemsley, Marketing at Beech Lodge

Thank you for your comments.


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Review from Ray K (Brother of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Beech Lodge has improved a lot since changing hands. It is clean and the staff are very friendly. My sister enjoys the meals.

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Review from Michelle B (Relative of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt moved to Beech Lodge after no longer being able to come home to be cared for. She has been to Beech Lodge for respite in the past so was glad to be able to come back to familiarity.
The staff welcomed her back as if she'd never been away. They treat my aunt with dignity and respect and support
her needs well as she is registered blind. I'm glad she has come back to Beech Lodge the staff are lovely.

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Review from N W (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother is very settled here and the home seems very well looked after and cared for.


Staff are very helpful and friendly.


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Review from P S (Son of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been resident here for a few months.
The staff know my dad's needs and do their best to accommodate his needs.
All the staff are very friendly and know me.
The food is good and again tailored to dad's requirements.
Dad is generally well looked after.
I have marked the activities section
down as dad stays in his room so does not join in.

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Review from Deborah H (Friend of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The second visit - everything seems to be lovely.
Staff are friendly.

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Review from Patricia B (Daughter of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very settled and comfortable at Beech Lodge.
She tells me that she feels quite at home here and that the staff are lovely and friendly and look after her very well.
I have been impressed with the nice atmosphere at Beech Lodge.

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Review from K N (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mom came to this home as respite. Never been in a home before. The initial home assessment could have been more thorough and the getting to know you forms filled in before she moved in. The care home is very clean. Safety of residents is of top priority. Varied and balanced meals and snacks every
day. Drinks available 24/7. Very friendly home. Will definitely use next time for Mom's respite. She settled amazingly considering the circumstances, although the respite room was poor, no natural light as windows faced a wall.

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Review from Jeremy B (Nephew of Resident) published on 28 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care at Beech Lodge for my aunt and have met her needs. All the staff were happy and helpful and made my aunt feel at ease being in a new environment as she is registered blind.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Beech Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Beech Lodge is calculated as follows: ( (114 Excellents x 5) + (27 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 151 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beech Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (8)

Charlotte

Charlotte Brewer

Job Title: Care Home Manager

Joined: 2018

Care Home Manager


Kirsty

Kirsty Williams

Job Title: Home Administrator

Joined: 2017

Home Administrator


Fitzgerald

Fitzgerald Kelly-Doyle

Job Title: Night Senior Carer

Joined: 2021

Night Senior Carer


Hannah

Hannah Davey

Job Title: Health and Wellbeing

Joined: 2020

Health and Wellbeing


Elizabeth

Elizabeth Bell

Job Title: Senior Healthcare

Joined: 2018

Senior Healthcare


Destiny

Destiny Scoles

Job Title: Head Housekeeper

Joined: 2020

Head Housekeeper


No image found

Kim Lean

Job Title: Head Cook

Joined: 2017

Catering Supervisor


Hayley

Hayley Fry

Job Title: Senior Healthcare Assistant

Joined: 2023

Senior Healthcare Assistant