Clean, friendly home with kind, attentive staff. Nothing is too much trouble.
M P (Daughter-in-law of Resident)
There seems to be a calm and caring atmosphere here
Jill M (Friend of Resident)
The care is wonderful and is a very happy and busy home. The staff are all amazing
D C (Daughter of Resident)
Do not have any visiting times. This is your loved ones homes, please feel free to pop in whenever!
Ample parking for visitors
Trecarrel Care Home has a Review Score of 9.8 (9.818) out of 10, based on 15 reviews in the last 2 years. Over all time Trecarrel Care Home has 42 reviews.
Review from Jo M (Daughter of Resident) published on 21 March 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Knowing then what we know now the decision would have been easier. The staff became like an extended family, kind, welcoming
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ken L (Husband of Resident) published on 18 January 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.818) out of 10 for Trecarrel Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.818 for Trecarrel Care Home is calculated as follows: ( (136 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.818
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Trecarrel Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Jul 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2023
I have been the Manager of Trecarrel Residential Home since February 2023 previously working here as a deputy. I have been in the care industry since the age of 16 and have a wealth of knowledge in Dementia care. I have worked my up from HCA to my current role as a Registered manager gaining all my qualifications while working.
I have a passion for ensuring that all residents in my care receive person-centred care from my team of staff who are kind caring and compassionate, we strive to ensure that they feel safe, and cared for and that this is their home.
Job Title: Deputy Manager
Joined: 2020
Hi! I am the Deputy Manager of Trecarrel and have worked for Cornwallis since 2020, starting off as a Health Care Assistant. I have a real passion for the health and wellbeing for the service users and visitors and we strive to do everything fun at Trecarrel. Including fancy dress days and making a fool of ourselves!
Job Title: Administrator
Joined: 2020
Hello,
I am the administrator for Trecarrel. You will often speak to me on the phone when you call through or when you first enter the building! I have worked at Trecarrel since 2020 originally as a Health Care Assistant. I love being front faced and supporting all the visitors that come through our doors. I enjoy spending time with the residents and will often plan fundraisers and different days out for the residents.
Job Title: Senior Health Care Assistant
Joined: 2018
Hi! I have worked at Trecarrel since 2018. I was a Health Care Assistant and then I became the Health and Wellbeing Co-ordinator. I was then promoted in 2024 to Senior Health Care Assistant. I support with medication, care planning and day to day care needs aswell.
Job Title: Senior Health Care Assistant
Joined: 2023
Hi! I have been at Trecarrel since January 2023. I started as a Health Care Assistant and was promoted to Senior Health Care Assistant.
I support the residents with their medication and ensure that their care plans are up to date. I enjoy spending time with the residents and will often sit with them and spend some time listening about their lives.
Job Title: Senior Health Care Assistant
Joined: 2023
Hello! I started working at Trecarrel in 2023. I have had a lot of previous experience as a Senior. I am often found having a chat with a service user and supporting with daily care as well as medication.
Job Title: Senior Health Care Assistant
Joined: 2015
Hello! I started at Trecarrel in 2015 as a Health Care Assistant and worked my way up to Senior Health Care Assistant. I support the residents with their medication and care planning. I am also the onsite Hairdresser for the residents and will come in to make everyone look their best! (Fully insured)
Job Title: Senior Health Care Assistant
Joined: 2023
Kezia has worked at Trecarrel since 2023. Kezia started working as a Health Care Assistant and was promoted to Senior Health Care Assistant in 2024.
Kezia has the resident's best interests at heart and really enjoys pampering and supporting their emotional well-being.
Job Title: Senior Health Care Assistant
Joined: 2022
Ellie has worked for Cornwallis since 2022. Ellie was a Health Care Assistant and has recently been promoted to Senior Health Care Assistant.
Ellie has the well-being of the residents at heart and enjoys singing with them and putting on a show!
Job Title: Head Housekeeper
Joined: 2020
Hi! I started at Trecarrel in 2020 as the Head Housekeeper and have been ever since! I strive on ensuring that the home is cleaned to the best standard and smells nice all day long. I take great pride in my work and often, service users help me fold the laundry and make beds. I enjoy spending time with the residents and ensuring that their personal space is kept sacred to them.
Job Title: Health and Well-being Coordinator
Joined: 2024
I am new to the Trecarrel team. I previously worked in another Cornwallis Home but I have moved over to Health and Wellbeing, here to entertain you and your loved ones!
Job Title: Night Senior Health Care Assistant
Joined: 2020
Hello! I started at Trecarrel in 2020 as a Night Health Care Assistant and then became a senior. I support with nightly care and medication.
Job Title: Catering Supervisor
Joined: 2021
Hello! I am Kristina and I work in the kitchen of Trecarrel. I am the one keeping the calories up with everyone by making them delicious cakes and other sweet and savoury treats! I am a feeder! I cater to all service users and accommodate everyone the best I can.
