Chyvarhas Residential and Nursing Home

22 Saltash Road, Callington PL17 7EF
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9.7 50 Reviews
  • Chyvarhas Residential and Nursing Home, Callington
With just 36 bedrooms and a team which is passionate about enriching the lives of their residents, Chyvarhas has a warm, family feel the moment you walk through the door.

Providing residential, nursing, dementia care and palliative care, the team also offers respite care breaks, which are ideal for family carers who would like to take a short break themselves, knowing their loved one is in safe hands.

In keeping with the name of the home, meaning ‘meeting point’ in Cornish, the team is passionate about embracing the local community into life at Chyvarhas, from regular singers, musicians and performers, to local school children, who enjoy activities with the residents.

Every month, carers from the local community are invited to the home’s dementia support group, which takes places on the third Friday of every month, from 10am to noon.

There are also regular exercise sessions with Love to Move, and animal therapy visits, with everything from rabbits to owls!

The home is thriving, with so many activities to enjoy, from impromptu singalongs to baking and pamper sessions. A mobile hairdresser also visits for regular appointments with the residents.

Chyvarhas is unique in its layout, with four wings – with three cosy lounges, two of which lead to their own private secure garden. In the summer the residents love spending time gardening, or relaxing with loved ones, who are welcome at any time.

There is a spacious central dining room, where residents socialise with delicious, home cooked meals, from roast dinners with all the trimmings to fish and chip Fridays, and home baking for afternoon tea.

Chyvarhas also has its own private Facebook group, so families can see what their loved ones have been enjoying doing, even if they can’t be there each day in person.

Situated on the main bus route, the home has excellent transport links and a large, secure car park.

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Care Provided by Chyvarhas Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Michael Dickinson-Smith (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Chyvarhas Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,491
    • Self-Funded Nursing Care from £1,817
    • RESPITE Self-Funded Residential Care from £1,491

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1491 and for nursing care £1817, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Chyvarhas Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Pprovide care 24 hours a day - 7 days a week and if you would like to visit a family member outside of normal hours, this can be arranged with the homes manager, Chyvarhas do not restrict visits to certain hours of the day, Chyvarhas want this to be their home.


Chyvarhas Residential and Nursing Home Reviews (50)

Total of 50, showing 21-40
9.7

Chyvarhas Residential and Nursing Home has a Review Score of 9.7 (9.749) out of 10, based on 25 reviews in the last 2 years. Over all time Chyvarhas Residential and Nursing Home has 50 reviews.

Overall Experience

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  • 7
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  • 1

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Review from Mary W (Wife of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is happy and looked after very well here. He has a lovely, airy room and the staff are very helpful and kind to him.

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Review from M A (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has just had two weeks respite care after a hip replacement. He had a very happy time in Chyvarhas Care Home and found the staff very caring towards him. I found the manager very thorough and caring too about my dad's prospective needs before he had his stay. The reception staff are really lovely
and answered all my questions and supported me in helping my dad during this time. All the staff are lovely!

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Review from Erica P (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent twenty months at Chyvarhas Care Home, Callington. My mother suffered from dementia. Every member of staff from the kitchen, reception, nurses and care workers cared for my mother with care, love, professionalism and kindness and dignity. I am unable to express in words how grateful I
am that my mum was cared for at Chyvarhas. In such challenging and sad circumstances, Chyvarhas was the only positive in my mother's final months. Every member of staff is exceptional and goes above and beyond their roles.

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Review from David M (Friend of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly atmosphere. Staff are very caring and helpful. Food is more than adequate and plentiful. Security is very good. Our friend is always smiling and appears to be very happy.

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Review from F P (Daughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been extremely well looked after during her stay at Chyvarhas Care Home. All her needs have been met and nothing was too much trouble. All the staff and carers have been very helpful and so friendly, going about their tasks with kindness, cheerfulness and dedication.
The residents were
given a lovely Christmas Day. Mum's room was small but had a pleasant View.

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Review from P D (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are often on their phones when working. Staff are caring but often overlook basic needs ie; hearing aids, pads and shoes being done up. The overall home feels quite chaotic, the large dining/living area often has a TV on, radio on and music coming from the kitchen. My mother was unsure how to
use this space. Lack of activities run by someone who knows the residents and their level of functioning. The manager was very helpful. Particular staff are excellent and need nurturing.

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Review from Andrew W (Friend of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my friend was taken ill and passed away within 24 hours. The home kept me up to date from the start. I asked if I could visit, and that was encouraged. I was with my friend when he took seriously ill. The team all knew their position as he passed. Every step was taken to revive. I was
informed in such a dignified manner. Every single member of staff was just amazing as they always have been in the seven years I have been visiting. Great home and great staff.

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Review from Susan J (Respite Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff, from the manager, nurses, care workers and domestics, nothing was too much trouble. The home was kept very clean at all times and there was a separate area where rehab residents could sit and having my meals in my room was not a problem.
The only criticism I had was
quite often the response time when I used the call bell and I would like to have known what activities were available.

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Review from N E (Niece of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I visited my aunt today at 11.30 to find her in her room. The bed was not made, there were breakfast dishes, and her commode was half full of urine! She was still in her nightwear and her incontinence pad was hanging out the back of her pyjama trousers like a tail. She was brought a cup of coffee so
the assistant was asked politely if she could remove the urine. We understood she was busy! She came back grabbed the bucket returned with it, threw it into the commode in a rage, and walked out. The bucket had not even been washed out let alone sanitised as there was still yellow urine in the bottom of it. My aunt had to ask me if I would mind dressing her which I did putting on clean pad and underwear but why has she not been dressed? No one has showered her or even washed her and this is now going on to the afternoon! This is certainly not acceptable, where is the welfare for these people in your care? I am appalled at this hygiene level. I had to clear up her room.

Reply from Donna Darby, Head of Client and Partnership Networks at Chyvarhas Residential and Nursing Home

Thank you for your feedback. I am sorry that you are unhappy with the care services at Chyvarhas, I have passed your feedback to the home's manager and I have no doubt that he will contact you further to discuss and agree on actions to rectify your concerns.


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Review from Mark D (Son of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Chyvarhas Care Home to be caring, supportive and excellent on every level, from staff to management, and cannot find fault with any aspect of care provided for my mum.
My mum sadly requires round-the-clock care and can be quite challenging in her behaviour as she had been, in her life,
so independent, as well as the bleed stroke she has suffered but all have been addressed and managed since being at Chyvarhas.
I cannot thank them enough for the care they have provided and would not hesitate to recommend them to anyone in our very sad situation.

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Review from P R (Wife of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Always made welcome by the staff.
Weekend, not enough staff, in my opinion, therefore patients in bed for longer than they should be.

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Review from Heather S (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Speaking from my personal experience, I shall be eternally grateful to all the Chyvarhas team, who cared for my dad during his short stay at the end of 2020. Their professionalism, empathy and dedication were faultless with continual updates regarding my dad's wellbeing/health, for which I cannot thank
them enough. I have only just felt strong enough to be able to write a review, after my dad's passing in December, but felt it totally justified and my only regret is that he never got to spend more quality time with the caring staff and other residents, in their supportive environment. Thank you all.

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Review from H P (Wife of Resident) published on 1 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Chyvarhas (Cornish for Meeting Place) are very kind and patient with residents and their visitors - not an easy job.

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Review from C D (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chyvarhas staff without exception are kind, supportive and welcoming. The home has a warm, caring, ambience and I'm glad for my mother.

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Review from J D (Mother-in-law of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law can be a difficult person and sometimes unkind, the staff manage her very well and she has now settled in. I have found the staff most helpful to all my enquiries and would recommend Chyvarhas to anyone who has loved ones who require managed care.

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Review from Grace A (Wife of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chyvarhas is a place I would recommend to families looking for residential care for a loved one. My husband and all the family have received the greatest care from a dedicated loving staff in all areas. The management keeps in close touch and is always approachable. Thank you so much Chyvarhas team
for all you do. I now have a life back, free from stress and fear of the future for my husband's care.

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Review from Bridget A (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very much "Chyvarhas team" the whole "Chyvarhas Team" are always very kind and supportive to Dad and endeavour to look after him and us his family at all times. Dad is always clean and well turned out. Whenever we visit and is bright and well in himself. The team are friendly approachable
and always plenty of staff on duty, never long waits for dad if he wants the toilet.

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Review from Carol W (Relative of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely satisfied with the care for my family member. Staff are kind and courteous and respect the wishes of the client and the family. His diet is continually assessed and we are happy about this as we had concerns that have been addressed.

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Review from C T (Cousin of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciated all the love and care that the nursing home showed to my cousin. During her stay with them, she had a lovely little group of friends who she loves being with. Staff were very kind and caring. She was very happy during her time here.
She enjoyed her food and being the one that was being
looked after for a change. She deserved it.

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Review from Margaret G (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the care. The staff are very caring and my husband is enjoying his stay! No complaints.
It's a good relief for me. Thank you all.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Chyvarhas Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Chyvarhas Residential and Nursing Home is calculated as follows: ( (225 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 291 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chyvarhas Residential and Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

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Michael Dickinson-Smith

Job Title: Manager

Joined: 2019

I have worked for Cornwall Care for just over two years now. I came to Cornwall Care from a smaller organisation as I wanted to work for an organisation that was innovative and where I could work with talented people, and I have not been disappointed. Our team has worked tirelessly to improve the standards of care that Chyvarhas provides and I feel we now lead the way in the local area, encouraging good, person-centred care to the people we support. I am looking forward to continue our work at Chyvarhas.