Courtlands Care Home

Rosudgeon, Penzance TR20 9PN
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9.9 47 Reviews
  • Courtlands Care Home, Penzance
Courtlands is a place to call home, it offers companionship, warmth, hospitality, and treats you with respect, the home will suit you perfectly. Your needs are put first, providing a caring and loving environment where you will feel happy, safe and free from some of the worries of everyday life.

Your family will enjoy coming to visit you to see you well cared for. Courtlands is located in Rosudgeon mid-way between Helston and Penzance. Get in touch with Courtlands Care Home today to discuss your requirements and arrange a viewing.

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Care Provided by Courtlands Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Willbern Care Ltd
  • Person in charge
  • Roza Szygenda (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1984
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Courtlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,468 – £1,468
    • Self-Funded Residential Dementia Care £1,468 – £1,468
    • RESPITE Self-Funded Residential Care £1,468 – £1,468
    • RESPITE Self-Funded Residential Dementia Care £1,468 – £1,468

  • Please call us to discuss your exact requirements
  • (these prices are only a guideline, please contact Courtlands Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcomed to the Home outside of protected meal times


  • Parking

  • There is plenty of visitor parking at the home


Courtlands Care Home Reviews (47)

Total of 47, showing 1-20
9.9

Courtlands Care Home has a Review Score of 9.9 (9.924) out of 10, based on 11 reviews in the last 2 years. Over all time Courtlands Care Home has 47 reviews.

Overall Experience

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Date Published

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Review from V P (Friend of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My close friend is a resident in this home, I visit weekly and find the care and compassion of all staff to be excellent. The care the resident receives is excellent. I am her advocate under the DOLS initiative and in this role I am kept fully aware of all aspects of her care plan. The home and facilities
are excellent and cleanliness and hygiene is to the highest standard. The nutrition/food is of the highest standard. The residents are continually stimulated with numerous varied activities. I would recommend this care home to others.

Reply from Roza Szygenda, Manager at Courtlands Care Home

Thank you for your wonderful review! We truly appreciate your kind words and your recommendation means a lot to us. Thank you for your support!


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Review from D L (Friend of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Courtlands Care Home is a bright and cheerful place. I visit my friend, who is a resident at Courtlands, every week. I am always greeted by friendly and happy staff, and nothing is ever too much trouble. The home is always kept clean and tidy. The afternoon cakes always look delightful, and there's
always plenty to choose from. Whenever I have wanted to discuss anything with the senior staff, they have been very knowledgeable about my friend's needs and always keep me informed of any changes or concerns they may have.

Reply from Roza Szygenda, Manager at Courtlands Care Home

Thank you for your kind words! It's wonderful to hear you enjoy the afternoon cakes! Your feedback means a lot, and we look forward to your visits!


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Review from Simon W (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my dad as regularly as possible and he seems very settled and at peace at Courtlands Care Home since his move in May 2024. All the staff are always attentive and very efficient and I am pleased that dad is in a comfortable setting. I would like dad to be able to go out on excursions when the
weather permits. Overall a beautiful home.

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Review from Stephen W (Son of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Courtlands in late May 2024, and since being in the home I have seen a marked improvement in his general health and well-being. The staff are friendly, efficient and nothing is too much trouble. Courtlands has a lovely atmosphere and I am happy my father is being properly cared
for. Dad would like to have more trips out if possible, as he enjoys a change of scenery (hence why the satisfactory activities score).

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Review from B H (Daughter-in-law of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a happy, clean, and caring environment. The staff appears very happy in their work, making time to constantly talk too or walk with the resident. The residents seem very happy and well cared for. There is a good variety if entertainment and activities.

Reply from Roza Szygenda, Manager at Courtlands Care Home

Thank you for your kind review. Our team is dedicated to providing the best care possible, and your feedback means a lot to us.


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Review from M H (Granddaughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently visited my Nan for the first time at Courtlands. The care home has an incredibly welcoming and positive energy which is treated by the friendly and helpful staff who seem to go above and beyond in every way possible to ensure the comfort of their residents, as well as any visitors.
Our family feels comforted that my Nan is so well looked after by such an upbeat and encouraging team of staff, and we are reassured after conversations with my Nan that Courtlands is a brilliant place for her to be. Thank you.

Reply from Roza Szygenda, Manager at Courtlands Care Home

Thank you for your review, your kind words are truly appreciated.


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Review from D T (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring and safe environment for my Mother. They are very good at picking up things and getting them checked out promptly. The staff always have time to sit and talk to the residents and ensure their well-being is prioritised. They are very good at keeping me informed of Mums well being and any
concerns they may have.

Reply from Roza Szygenda, Manager at Courtlands Care Home

Thank you so much for your kind words and positive feedback. We truly appreciate your support and trust in our care.


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Review from Ian B (Son of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Courtlands was the third home we visited and within minutes we knew it was the only one we wanted Mum to live in. It is bright, spacious, spotlessly clean and smells fresh. The secure garden is beautiful. But the team that makes it tick really are what it’s all about. Every time we visit, regardless
of who greets us at the door, they know where Mum is and how she is. More often than not that is in the lounge being entertained by the activities coordinator. The senior team has managed the transition into residential with tact and compassion. We have agreed on a Care Plan collaboratively and a clever app allows the staff to share Mum’s daily well-being with us in real time. GP, dental, podiatry, hairdressing; everything is now managed in-house by Courtlands. Mum enjoys the food, can decide whether she wants company or not and is treated by everyone with total respect and dignity. To know mum is safe and happy also means that we can live our lives too – even go away together! Thank you.

Reply from Roza Szygenda, Manager at Courtlands Care Home

Thank you so much for your kind words and wonderful review! Your feedback is truly appreciated, and we are grateful for the opportunity to care for your Mum. Thank you again for choosing Courtlands!


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Review from Stephen H (Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been in Courtlands for a year now and it has been a very positive experience. All the staff have been kind, caring, friendly and professional. My room is kept very clean and the laundry service is immaculate. The food is good and imaginative. When I needed outside medical care this was quickly
dealt with. My room is lovely and I have personal items that make it feel like home. In summary, all is well organized with any requests quickly dealt with, it is like living in a big kind family group.

Reply from Roza Szygenda, Manager at Courtlands Care Home

Thank you for your heartwarming review. Your kind words mean the world to us and inspire our team to continue providing exceptional care. We are honored to have you as part of our family. If there's anything we can do to enhance your experience further, please let us know. Your happiness is our priority.


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Review from Scott T (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away last week after being at Courtlands Care Home since April 2021.
Her care during that time was exemplary. As her health gradually declined her care was adjusted very carefully to meet all her needs and to keep her as comfortable and pain-free as possible. I would not hesitate to
recommend her wonderful team of carers to anyone.

Reply from Daniel Seale, Director at Courtlands Care Home

Thank you very much for your kind review, our staff always appreciate being recognised for their great work.


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Review from Gill H (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot recommend Courtlands Care Home highly enough.
As we are sure is the case for all families deciding that a loved one needs to go into care, it was a tough decision and we visited many homes before selecting Courtlands for our mum. Little did we know at the time how right that decision was.
Courtlands
is a well-run, immaculate care home, which is kept spotless by the housekeeping team. The care staff really care and looked after Mum superbly. They provided exactly the right amount of support for Mum and for the family, managing our anxiety with regular communication and supporting Mum with kindness and good humour.
The Courtlands team are truly special and we thank them for everything they have done for our family.

Reply from Daniel Seale, Director at Courtlands Care Home

Thank you very much for your kind review, our staff always appreciate being recognised for their great work.


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Review from B A (Cousin of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Courtlands Care Home many times now and my review gives this home five stars both for staff who care for your loved ones/cleanliness/friendship to both residents and their families. The gardens which you may sit in are private, there is a lift to the second floor should you require it,
each single room has its own shower and WC. This care home to me is first-class. Five-star.

Reply from Daniel Seale, Director at Courtlands Care Home

Thank you for your very kind review and recognising the wonderful effort that our staff make to make everybody welcome.


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Review from Susan T (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were relieved a room was available at Courtlands Care Home when Dad needed it. He liked the setting and friendly atmosphere and settled into a new environment and routine quickly. The carers are friendly and cheerful and enable Dad to choose how he spends his days. Dad enjoys the internet
provision in his room and this helps keep us all connected.
Dad enjoys sitting in the garden and we usually visit him in the summerhouse so he can have a change of scenery. Courtlands worked really hard during the pandemic to maintain the residents' safety by strictly following protocols. The summerhouse was upgraded to provide safe visiting.
There's a constant upgrading of facilities and equipment. Staffing levels are good with training and wage increases under constant review. Solar panels and a biomass boiler keep energy costs down.
I receive email updates and am always greeted cheerfully when I phone or visit. It's a relief that Dad is compassionately cared for in a pleasant home.

Reply from Roza Szygenda, Manager at Courtlands Care Home

Thank you so much for your kind words and for placing your trust in us.


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Review from Brin B (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father (aged 95) has now been a resident at Courtlands Care Home for over six months. During that time he has transformed. He is happier and more relaxed and at peace with himself than I have seen him for a number of years. I have no doubt that the reason for this is the quality of care he has received
at Courtlands. In particular, the relationships he has with the staff and the genuine commitment to the home as an institution in offering the best they can in quality of the service offered to the residents are the principal factors in bringing about this change. They are reflected in so many small day to day details that they are too numerous to mention. Both my father and I are profoundly grateful to the staff and management of Courtlands for what we have found there. My father repeatedly tells me how lucky he is (an amazing change in attitude in itself). I wholeheartedly agree with him and I am so glad that he recognises it too.

Reply from Roza Szygenda, Manager at Courtlands Care Home

Thank you very much for your kind review of our care home.


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Review from Maria B (Friend of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting Courtlands Care Home regularly for the last 4-5 years. During that time I found it to be a very well-run and caring environment. The staff are invariably friendly, cheerful, warm and caring, with a professional approach throughout. Social/communal activities (pre-covid) were varied
and interesting, the lovely garden provides opportunity for outdoor exercise (including a bit of weeding the flowerpots!). The home-cooked food, with a good choice of meals on the menu, is nourishing and delicious. In the difficult times of Covid, with constantly changing government rules and regulations, the management and team were exceptionally well organized, keeping the residents safe while still providing opportunities for visits in the converted summer house. All in all, nothing is too much for them, excelling in every respect, and I can highly recommend Courtlands Care Home.

Reply from Roza Szygenda, Manager at Courtlands Care Home

Thank you very much for your kind review of our care home.


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Review from Julia R (Daughter of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Courtlands Care Home staff have got to know Mum really well and I have no doubt that she is well cared for. They have a great, professional relationship with the local GP practice so I know all her medical needs are met too. Being able to access the 'Nourish' site enables us to stay informed with her
day-to-day care and reassures us that she is well looked after. Staff respond to our questions or concerns and are quick to sort out any minor issues. Their management during covid has meant whilst visits have been harder, especially during lockdowns, we have still been able to see her whenever we could and staff have been great at enabling us to do so whilst still following guidelines. Their outdoor garden and surrounding area makes this much easier and indeed the garden is one reason why we picked the home for Mum - she loves being outside. I'd be very happy to recommend the care home to other families.

Reply from Roza Szygenda, Manager at Courtlands Care Home

Thank you very much for your kind review of our care home.


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Review from L A (Daughter of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention that is and has been paid to my mother whilst at Courtlands Care Home has been outstanding. Very professional with a huge amount of kindness. In turn, I am able to relax with the knowledge that she is being looked after well.

Reply from Roza Szygenda, Manager at Courtlands Care Home

Thank you very much for your kind review of our care home.


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Review from Nick L (Son of Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has a lovely room overlooking the garden area. Mum is well cared for by all the staff members who treat her with respect and care for her demanding needs due to her illness (dementia).
I take great comfort in knowing that she lives safely in Courtlands Care Home.
I happily recommend Courtlands
to all who need their loved ones to be kept safe, well and care for.

Reply from Roza Szygenda, Manager at Courtlands Care Home

Thank you very much for your kind review of our care home.


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Review from William B (Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At 95 had dealings with a number of homes. Management very good, staff best yet.
Plenty of space to sit (more than most homes). Requests are done without delay or fuss.
One of the better homes.

Reply from Roza Szygenda, Manager at Courtlands Care Home

Thank you very much for your kind review of our care home.


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Review from Sharon D (Cousin of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was deeply distressed at having to go into a care home. Courtlands Care Home staff have been wonderful. Very kind and respectful and she is now very happy and values the staff so much.
The home is clean, very comfortable and nothing is too much trouble.
I cannot recommend Courtlands highly
enough.

Reply from Daniel Seale, Director at Courtlands Care Home

Thank you for your kind review about Courtlands Care Home.


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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Courtlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Courtlands Care Home is calculated as follows: ( (122 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 131 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Courtlands Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Roza

Roza Szygenda

Job Title: Registered Manager

Joined: 2018

Roza has been our Registered Manager since July 2018. She holds her NVQ Level 5 Diploma in Leadership for Health and Social Care, she also holds a BA (Hon) in Business from Plymouth University. In addition to many courses in care specialist subjects such as learning disability, dementia, safeguarding she is also qualified Trainer and Level 3 qualified in Neuro-Linguistic Programming. She has nearly 10 years experience in Care, before that she managed staff in a retail business managing the HR, payroll management accounts, and the administrative side of that business.


Before joining Courtlands Roza was the Acting Manager at a nearby home in West Cornwall that specialised in both the elderly and adults with learning difficulties.


Jan

Jan Gould

Job Title: Deputy Manager

Joined: 2009

Jan has been caring for 35 years in nursing or residential homes in Norfolk, Somerset and for the last 16 years in West Cornwall. Jan has been the Deputy Manager here at Courtlands for the last 12 years.


Her qualifications include Palliative Care Level 3 and
NVQ Level 4 Diploma in Health & Social Care. As well as many shorter courses in care specialist subjects such as moving and handling, dementia, safeguarding.


Jan has developed a very long standing relationship with all of the NHS community nurses, our local GP practice and of course our residents who have been with us for several years.


Jan is a qualified trainer. She leads on all of our induction training, refresher training as well as conducting our in-house training for staff.


Frequently Asked Questions about Courtlands Care Home

What types of Care is Courtlands Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Courtlands Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Courtlands Care Home have?

There are 31 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Courtlands Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Courtlands Care Home to the centre of Penzance?

4.8 mile(s) as the crow flies, distance by road may be significantly further.