Review from Desmond A (Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience

Naturally, it was a wrench leaving my home but I was immediately made welcome here. All the staff are friendly, kind and efficient. I have my own room with private facilities, which is excellent, I have some of my own furniture; paintings and family photographs on the walls and ornaments on display.

My family visit frequently and contact me by phone and 'FaceTime'. I am very happy and comfortable. I have my own television, tablet and disc player in my room, so I have connections with the outside world.

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Review from Christine B (Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience

Courtlands Care Home has a first-class management team and is well organised with kind carers and a family atmosphere. I have not seen all the rooms. Mine (with a bathroom) is excellent. Those I have seen are all of high standard. Friends visiting me kept saying how incredibly clean everything is.
Before

lockdowns, the variety of activities was excellent. When lockdowns permitted and social distancing was possible, some have continued. I'm sure they will increase as safety permits.
I know I am fortunate to live in Courtlands, a very pleasant home to end my days.

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Review from John B (Husband of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience

I have been able to visit my wife regularly over the last ten months. I have a great rapport with the staff and can only thank them for the care they provide.

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Review from Patrick R (Son of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience

Through these difficult times, we feel the home has coped extremely well. Mother feels at home and seems very content. The staff have always been very kind and helpful with all our enquiries; Mum is in good hands! Cost is always a concern, but we are all managing at this time. Thank you all!

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Review from Jackie K (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience

My mum spent the last 20 months of her life at Courtlands Care Home and although I was only able to visit infrequently even in the first year due to my residential location, I visited mum on around half a dozen occasions. She was always well looked after and very well liked by all the staff.
If at

anytime there were any issues, Courtlands would phone me straight away and discuss the situation with me and would always be resolved satisfactorily; not that anything was ever major, usually Mum's dental needs or similar.
So I can only have nothing but praise for all the care provided to my mum during her time at Courtlands.

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Review from Hilary C (Daughter of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience

My father was a resident at Courtlands for seven months before passing away. During that time he was treated with respect and dignity. He was loved and cared for by everyone he came into contact with within the home. It was hard not to be able to visit him in the home during the COVID pandemic even

though we could visit him in the garden. Despite this, it was a huge comfort to us as a family to know that he had a second “Courtlands” family who cared for him so much. Thank you.

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Review from Nick P (Son of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience

The staff and management are outstanding. Well tuned in to everyday life within the home. Always happy, caring, conscientious, helpful, and understanding the resident's needs. And now adapting to the Covid pandemic. I cannot fault them and am so glad they were able to look after my mother. She needed

care and attention, me and my siblings couldn’t provide.

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Review from A H (Cousin of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience

I cannot speak too highly of Courtlands Care Home at Rosudgeon. The management, staff and the home are excellent. There is always a very friendly welcome to visitors and the staff are well trained and respectful to every resident. They freely demonstrate kindness and consideration and provide residents

with reassurance and encouragement. The care home is very well maintained to a high standard.

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Review from M P (Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience

Courtlands Care Home is very comfortable with good size rooms. Food is pleasant, staff bring to room if necessary. Friendly atmosphere.

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Review from Clive D (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been in Courtlands for 10 years now. I have never had any problem and have always found the staff very positive and helpful. The quality of the facilities has improved steadily over the time my mother has been there.

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Review from C M (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience

My dad has received good care whilst at Courtlands. The staff are friendly and helpful.

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Review from S P (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience

Whatever new twists mum's dementia takes, Courtland's staff manages it with patience, understanding, care, compassion and professionalism. I feel very confident that she is receiving the best possible care she could.
An excellent home.

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Review from C H (Sister of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience

Carers are excellent and always very helpful.

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Review from P M (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience

I don't live close (300 miles away) so it's important to have trust in the home. Not once have I came away feeling slightly unhappy at leaving mum there as I know she'll be well cared for, in fact, this time I left feeling she was being cared for in a superb family atmosphere. I have been impressed

with the way all the staff interact with the residents (not all of whom are always straightforward and easy) and with each other.

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Review from Kathleen M (Husband of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience

My wife stayed at Courtlands for the first time for a two week respite break. The staff welcomed her and made her feel at ease.
Everything was very good and she felt relaxed very soon.
For any further respite care, she would like to go to Courtlands where she felt safe, secure and welcomed.

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Review from Ingrid A (Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience

On arrival at Courtlands, I was greeted with warm smiles and eager carers who helped me with my luggage. the manager and deputy manager escorted me to my charming, cosy room. I was totally overwhelmed. Courtlands is so beautifully managed, it is spotless, food well thought, planned menus, staff that

are always loving and kind, great activities. I can't find fault with the home, it bursts with love and care. Definitely deserves 5 stars!

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Review from John H (Resident) published on 9 June 2019
Submitted via Postal Card • Report

Overall Experience

After a very warm welcome back after a few weeks absence, the carers and staff are all very attentive and professional. The room is very nice, airy and light and the tv works! There are activities but I am accustomed to being quiet and I prefer reading.

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Review from Jenny C (Resident) published on 8 June 2019
Submitted via Postal Card • Report

Overall Experience

The staff are all excellent with the help needed if wanted. Good food and plenty to eat. Really good care home.

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Review from N H (Son-in-law of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

I find the carers very helpful and friendly. The food is very good. I found the activities in the lounge very interesting and enjoyable.

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Review from Lavinia H (Daughter of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience

My father is well cared for at Courtlands, the staff are always cheerful and helpful. Dads ensuite room is spacious always clean, the meals are wonderful and the homemade cakes are excellent! Dads favourite activity is the piano man singalong days and also sitting in the conservatory overlooking the

garden. I would recommend this care home a beautiful place with caring staff that feel more like a family.

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Courtlands Care Home

Care Provided by Courtlands Care Home

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Funding & Fees Guide for Courtlands Care Home

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