Courtlands Care Home

Rosudgeon, Penzance TR20 9PN
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9.9 47 Reviews
  • Courtlands Care Home, Penzance
Courtlands is a place to call home, it offers companionship, warmth, hospitality, and treats you with respect, the home will suit you perfectly. Your needs are put first, providing a caring and loving environment where you will feel happy, safe and free from some of the worries of everyday life.

Your family will enjoy coming to visit you to see you well cared for. Courtlands is located in Rosudgeon mid-way between Helston and Penzance. Get in touch with Courtlands Care Home today to discuss your requirements and arrange a viewing.

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Care Provided by Courtlands Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Willbern Care Ltd
  • Person in charge
  • Roza Szygenda (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1984
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Courtlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,468 – £1,468
    • Self-Funded Residential Dementia Care £1,468 – £1,468
    • RESPITE Self-Funded Residential Care £1,468 – £1,468
    • RESPITE Self-Funded Residential Dementia Care £1,468 – £1,468

  • Please call us to discuss your exact requirements
  • (these prices are only a guideline, please contact Courtlands Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcomed to the Home outside of protected meal times


  • Parking

  • There is plenty of visitor parking at the home


Courtlands Care Home Reviews (47)

Total of 47, showing 41-47
9.9

Courtlands Care Home has a Review Score of 9.9 (9.924) out of 10, based on 11 reviews in the last 2 years. Over all time Courtlands Care Home has 47 reviews.

Overall Experience

  • 44
  • 3
  • 0
  • 0
  • 0

Date Published

47
3
9
11
36

Review from Jo (Daughter of Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been extremely well cared for and happy at Courtlands. The staff are very professional and helpful, really happy to help in any way they can. I would highly recommend this home to anyone looking for a safe, happy environment for their loved one.

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Review from Dawn L (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost five years.
She has been treated with kindness and dignity throughout.
We visit at different times of the day and the staff are always cheerful and willing to help.
The home standards are extremely high in cleanliness, hygiene and food.

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Review from Kathleen L (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always polite, very helpful and caring.
Our mother is always clean and dry and her room smells nice and is kept fresh.
Meals are tasty and look good.
All queries or concerns are dealt with promptly and resolved to our satisfaction.

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Review from Alison C (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Courtlands is a high quality, caring residential home with kind and attentive staff. It is very clean and tidy and the food is good.

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Review from B T (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father has lived happily at Courtlands for over two years. Courtlands is first class in every respect.

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Review from Brenda (Daughter of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s always a sad time when a loved one cannot manage in their own home any longer and the worry for the family in finding a ‘new home’ for their family member is a time of upset and stress. My brother and I are so pleased that we were recommended Courtlands where my mum has been a resident for eighteen
months. It is a great home, professional and caring and we would recommend it without hesitation.

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Review from Margaret I (Daughter of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having decided with a very heavy heart that I could no longer look after my Mother at home, the decision was made to look for a care home. We as a family feel so lucky that Courtlands had a vacancy. I cannot praise enough the care that my Mother is receiving. Nothing is too much trouble for the staff.
Mum is really enjoying her life at the home. She partakes in many activities and has a good relationship with the staff and clients. The home is clean and from what I have seen of the food, it looks delicious. I would thoroughly recommend Courtlands to anyone who is looking for a home for their loved one.

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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Courtlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Courtlands Care Home is calculated as follows: ( (122 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 131 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Courtlands Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Roza

Roza Szygenda

Job Title: Registered Manager

Joined: 2018

Roza has been our Registered Manager since July 2018. She holds her NVQ Level 5 Diploma in Leadership for Health and Social Care, she also holds a BA (Hon) in Business from Plymouth University. In addition to many courses in care specialist subjects such as learning disability, dementia, safeguarding she is also qualified Trainer and Level 3 qualified in Neuro-Linguistic Programming. She has nearly 10 years experience in Care, before that she managed staff in a retail business managing the HR, payroll management accounts, and the administrative side of that business.


Before joining Courtlands Roza was the Acting Manager at a nearby home in West Cornwall that specialised in both the elderly and adults with learning difficulties.


Jan

Jan Gould

Job Title: Deputy Manager

Joined: 2009

Jan has been caring for 35 years in nursing or residential homes in Norfolk, Somerset and for the last 16 years in West Cornwall. Jan has been the Deputy Manager here at Courtlands for the last 12 years.


Her qualifications include Palliative Care Level 3 and
NVQ Level 4 Diploma in Health & Social Care. As well as many shorter courses in care specialist subjects such as moving and handling, dementia, safeguarding.


Jan has developed a very long standing relationship with all of the NHS community nurses, our local GP practice and of course our residents who have been with us for several years.


Jan is a qualified trainer. She leads on all of our induction training, refresher training as well as conducting our in-house training for staff.