Crantock Lodge

34 Bonython Road, Newquay TR7 3AN
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9.9 34 Reviews
  • Crantock Lodge, Newquay
Crantock Lodge, in Porth, is a luxury, residential care home for 17 residents.

Close to the sea at Lusty Glaze, Crantock Lodge is an elegant and comfortable home by the sea.

A high ratio of staff to residents offer 24-hour care to those who require assistance with personal care and mobility but are otherwise alert and independent.

Waking night staff ensure that the residents care and room service needs are met 24-hours a day.

All bedrooms are en-suite with bright and sunny aspects, with many having sea and coastal views.

A library and hairdressing salon complement the homely atmosphere where residents, friends, family and visitors can relax in the comfortable surroundings.

Crantock Lodge is fully CQC compliant and has a five star kitchen hygiene rating.

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Care Provided by Crantock Lodge

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Crantock Lodge Ltd
  • Person in charge
  • Kim Oakley-Davis (Managing Director)
  • Admission Criteria
    • Non Smoking
    • Ages 65+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (14)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Crantock Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,380
    • RESPITE Self-Funded Residential Care from £1,400

  • Fees are subject to an assessment and room type
  • (these prices are only a guideline, please contact Crantock Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting


  • Parking

  • Onsite parking


Crantock Lodge Reviews (34)

Total of 34, showing 21-34
9.9

Crantock Lodge has a Review Score of 9.9 (9.920) out of 10, based on 20 reviews in the last 2 years. Over all time Crantock Lodge has 34 reviews.

Overall Experience

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Review from Jackie J (Granddaughter of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At 94 years old, my grandmother sadly could no longer live independently. My parents took considerable time researching and checking to find the right home for her.
Crantock Lodge worked really well for Nan. It is a quiet, relaxed and homely place where great care and compassion is shown by the carers.
There are opportunities to socialise throughout or to stay in your own company with each resident's wishes always being respected.
Nan especially loved the high quality of the home-style cooking here and the carers' overall approach and attitude. She was treated with dignity, respect and warmth.
As a family we all felt welcome whenever we visited.
Nan stayed here for three years and as she declined and became bed bound the carers were excellent at keeping her safe and avoiding bed sores.
The team supported her and my parents through her passing in a very compassionate way.
A big thank you from all our family for the team’s care and kindness.

Reply from Kimberley Oakley-Davies, Manager at Crantock Lodge

Thank you so much for your kind words, it means so much to us to receive such lovely feedback. I will pass this on to the amazing staff team here who love and care for the residents like their own family. I am so pleased to hear "compassion, dignity, respect and warmth". We are 100% committed to ensuring when any of our residents pass away it is as peaceful and dignified as possible, so to hear this feedback means so much. Your Nan is so sadly missed by us all here but we are so pleased we were able to have cared for and loved her, and also your family, who we all grew so close to. Thank you.


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Review from Ruth D (Daughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a very happy and contented resident at Crantock Lodge until she passed away this month. I cannot praise the staff highly enough for the genuine love and care my mum received throughout her stay at Crantock Lodge. The standard is very high in everything the staff do. I would highly recommend
this home.

Reply from Kimberley Oakley-Davies, Registered Manager at Crantock Lodge

Thank you for your lovely review and kind words. I will ensure I pass on your feedback to the staff team in recognition of their hard work. Thank you so much. Your Mother will be sadly missed by all here at Crantock Lodge.


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Review from B M (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing other local care homes we found Crantock Lodge and what a find! This small and cosy establishment is genuinely a "home from home". Extremely warm and friendly team leaves you feeling at ease that all residents will be given the best of care at all times. Clean and tidy great food/dining
room facilities and even given a glass of sherry! Definitely 5 star!

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Review from Kay S (Daughter of Resident) published on 24 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Crantock has been Mum's care home for four years. It was chosen for its unique style of a small home from home, family atmosphere with always a warm greeting from staff and a welcome beverage. The standard of care is very high and attentiveness to dignity is always shown. Every need is catered for,
however small. There is wonderful home cooked fresh food with a varied daily menu and daily home baked cakes or pastries (yum). As a family, we are included in the care planning and the home's activities and events. I have no hesitation in highly recommending this home for its small uniqueness and high standard of care.

Reply from Tina Purcell, Manager at Crantock Lodge

Thank you so much for your lovely review. I will pass on your kind words to the staff team and the catering manager who works so hard to ensure all meals are freshly prepared and there is always home baked cakes on offer (unfortunately for all of us that are on diets!). I am also really pleased to hear our small, home from home "uniqueness" is recommended. Thank you so much.


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Review from Christine S (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here for almost 2 years - we wish she had moved here sooner as the care was outstanding in every way.
Crantock's staff excel at providing both physical and emotional care and this enabled my mum to relax and have fun in her last years.
They treated mum entirely as an individual
in every aspect of care and were also very supportive of the family.
If you are considering Crantock Lodge for yourself or a member of your family - say "yes"!

Reply from Tina Purcell, Manager at Crantock Lodge

Thank you for your lovely feedback, we did have so much fun with your mum and we all miss her so much. We strive to ensure the home is fun, full of laughter and everyone feels relaxed and happy, so to hear this means so much. I will pass on your lovely words to the staff team who as you say "excel" in their care. Thank you so much for taking the time to write such a lovely review.


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Review from Dennis A (Husband of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this residential care home to be excellent. My wife is receiving excellent care and the staff cannot do enough to help us in any way they can.

Reply from Tina Purcell, Manager at Crantock Lodge

Thank you for your lovely review and kind words. I will ensure I pass on your feedback to the staff team in recognition of their hard work . Thank you so much.


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Review from Maureen L (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the age of 94 years, my mother decided she could no longer live independently.
We were lucky to find Crantock Lodge, the ideal home for her, where she settled down to live until she died aged 100 years. Our family have been so grateful for all the loving care and compassion she received from dedicated
carers.
She was treated with dignity at all times, always neat, tidy and clean.
Clothes and bedding were frequently washed and her room was always neat and tidy.
The carers also looked after us whenever we visited and kept us informed of her welfare.
Sadly the last 6 months of her life saw her totally bedbound.
The carers nursed her with loving care and dedication.
During this time she never had a bedsore or marks of any kind on her body.
Her passing was very peaceful, a carer and I watched her slip gently away.
The staff were so kind, helping us through a very sad time.
Our family will never forget their kindness to us and our mother.

Reply from Tina Purcell, Manager at Crantock Lodge

Thank you so much for your kind words, it means so much to us to receive such lovely feedback. I will pass this on to the amazing staff team here who love and care for the residents like their own family. I am so pleased to hear " compassion, dignity, dedication, and kindness". We are 100% committed to ensure when any of our residents pass away it is as peaceful and dignified as possible, so to hear this feedback means so much. Your mum is so sadly missed by us all here but we are so pleased we were able to have cared and loved her, and also your family, who we all grew so close to. Thank you.


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Review from Jane R (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated at all times with great care, dignity, affection and devotion.
Nothing was too much trouble.
The support that both my mother and I received at a difficult time was above and beyond expectations and I cannot thank the staff enough.

Reply from Tina Purcell, Manager at Crantock Lodge

Thank you for taking the time to write such a lovely and positive review. The staff team goes above and beyond for the people living here and it means so much to hear how pleased you were with the love and care we gave your mum, who is so deeply missed. Thank you so much for your kind words and lovely feedback.


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Review from Donna H (Daughter of Resident) published on 22 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crantock Lodge is a fabulous small care home with lovely, caring and attentive staff. There is a cheerful atmosphere and lots of laughing and smiles.
My mum has been here since May 2016 and I am so grateful to all the girls there in how they look after her and I never have to worry about her at all.
Her room is decorated to her tastes and she has her own furniture/curtains.
There is always a warm welcome for me (and my dog!) no matter how early I arrive in the morning. The home is immaculate, light and bright, well-maintained gardens and there are often lovely smells of home baking wafting out from the kitchen. It's like staying in a lovely seaside guest house.

Reply from Tina Purcell, Manager at Crantock Lodge

Thank you so much for your lovely review and kind words. We strive to ensure everyone living at Crantock Lodge feels at home and enjoys living here. To receive such lovely feedback about the staff, atmosphere, décor and the home made cakes means so much. I will ensure the staff team are given this feedback. Thank you.


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Review from Gillian L (Daughter of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Crantock Lodge too highly. My mother lived there for six years. During this time she went from active 94 year old to bed ridden 100 year old. Throughout the staff showed her the utmost respect, warmth, care, and consideration and responded to her needs as they changed. They were able to
assess the needs and personalities of their residents and respond to them as individuals each requiring different levels of stimulation, affection, and activity. Food was excellent with choices at every meal and individual preferences catered for. In addition, we as a family felt cared for.

Reply from Tina Purcell, Manager at Crantock Lodge

Thank you for your lovely review and acknowledgement of how hard the team works to ensure all our residents are treated as individuals with their own likes, preferences and choices. It means so much to hear "respect, warmth, care and consideration" in your feedback - this is what we strive for!
Thank you again for your feedback and rating.


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Review from John L (Son of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice small friendly 'home' clean and tidy. Extra effort made to give the residents what ever they need to make them feel 'at home'.

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Review from J F (Daughter of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very apprehensive about moving into residential care but the staff at Crantock Lodge were so friendly, welcoming and professional that she settled in well. We had prepared her room with her own furniture, pictures and ornaments and the staff always had time to chat to her about her special
bits and pieces and listen to her stories. It was so good to hear the laughter that came from her room.
Food is freshly prepared with choices to suit all tastes. Staff go out of their way to meet any special requests. Residents are helped and encouraged to participate in a range of activities and are regularly asked for feedback or suggestions. Family and visitors are welcome at any time and tea and cake are always on offer!
When my mother became more frail she was treated with love, care and dignity and I was kept informed of her professional care needs. When she died our family were supported by this great team.

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Review from J B (Daughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter has settled very well here and enjoys the regular companionship of both residents and carers, who are both kind and considerate.

Reply from Peter Shaw, Partner at Crantock Lodge

Thank you for your lovely review and kind words. I am so pleased to see an “excellent” rating for the staff team here. At Crantock Lodge, we pride ourselves on our caring and professional staff team. I will ensure that the team are given this lovely feedback in recognition of their hard work. Thank you.Tina Purcell Manager.


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Review from P E (Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish I could have moved here sooner. Very nice small home, very well run. If only they were all like this. It seems it will be my home form now on.

Reply from Peter Shaw, Partner at Crantock Lodge

Thank you for such a positive review. All our feedback is greatly appreciated as we continue to strive to ensure we are the best care home in Cornwall. I’m so pleased the review highlighted the excellent care from the staff team here at Crantock Lodge. They all go above and beyond working hard to ensure all our residents are happy, comfortable and safe. We will ensure that the team are given this feedback in recognition of all their hard work. We value all our resident's feedback and am delighted you would “highly recommend” Crantock Lodge” Tina Purcell, Manager.


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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Crantock Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Crantock Lodge is calculated as follows: ( (219 Excellents x 5) + (19 Goods x 4) ) ÷ 238 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crantock Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Kimberley

Kimberley Oakley-Davis

Job Title: Managing Director

Joined: 2013

Hello, I'm Kimberley, I manage all aspects of the care home, please feel free to pop by for a chat at any time our kettle is always on.


Sue

Sue Fitzpatrick

Job Title: Assistant Manager

Joined: 2016

Hi, I'm Sue, I assist Kimberley with the day-to-day smooth running of our amazing home.


Martina

Martina Suddlow

Job Title: Catering Manager

Joined: 2010

Hi, I'm Martina, I am NVQ Trained in food safety & Food Hygiene.
I ensure all our residents have well-balanced meals.
I ensure we maintain our 5* food hygiene rating.