The Grove

181 Charlestown Road, Charlestown, St Austell PL25 3NP
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9.9 26 Reviews
  • The Grove, St Austell
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Care Provided by The Grove

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Venetian Healthcare Ltd
  • Person in charge
  • Lucy Angove (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for The Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,900
    • Self-Funded Residential Dementia Care £1,200 – £1,900
    • RESPITE Self-Funded Residential Care £1,200 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,900

  • Fees vary depending on room size / view and availability. Our fees include room rate, package of care, housekeeping, activities and food & drink.
  • (these prices are only a guideline, please contact The Grove to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call ahead of time to book a viewing and expect to take a lateral flow test showing a negative result before entering the home.


  • Parking

  • Plenty of on site parking.


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The Grove Reviews (26)

Total of 26, showing 21-26
9.9

The Grove has a Review Score of 9.9 (9.881) out of 10, based on 17 reviews in the last 2 years. Over all time The Grove has 26 reviews.

Overall Experience

  • 24
  • 1
  • 0
  • 0
  • 1

Date Published

26
7
12
17
9

Review from Sarah K (Daughter of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father has been in The Grove for seven months. The room he was put in originally was not what we requested, and it was small and dark and he likened it to a prison cell.
He moved to a better room and was happier, but at £1500 a week, surely that is the very minimum you can hope for! Requests to
the management regarding issues of concern were never addressed and calls are never returned. It takes an age for anyone to answer the door when visiting.
Particular members of staff are abusive, aggressive and rude, and I have grave concerns that this bullying behaviour is repeated when caring for my Dad who is now becoming extremely anxious. I have asked for the contact details of the Owner to make an appointment to discuss my concerns, but the staff have refused to divulge them. I will be taking this matter forward with the Care Quality Commission.

Reply from Paul Smith, Executive Administrator at The Grove

Thank you for taking the time to leave us a review. We welcome all feedback. We also try to take every opportunity to continuously improve our service provided to our valued residents and address any concerns they, or their family, may have.
Our residents are the heart of our business and any decisions concerning living in their home, is made with them, their nominated individual(s), and in their very best interests. We strive to give the best possible service, but understand you are feeling disappointed and invite you to discuss your concerns with us further.
Please rest assured, we have investigated your concerns as an urgent matter, and ask that you also follow up on the invitation to make a formal complaint. I understand you have been resent a copy of our visiting policy and have had positive conversations with the Manager, prior to this review going "live". Please contact the home Manager who can supply the Providers information again.
Thank you for sharing your review.


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Review from Andrea R (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at The Grove for 19 months with slight dementia after a few illnesses. During this time, we found the staff to be very caring and sympathetic to my mum's needs and we felt she was safe there. The food was very good and plentiful. The family was always made welcome and we felt at home.
The house is beautiful, very clean and well presented.

Reply from Hayley Bilney, Assistant Manager at The Grove

Thank you, Andrea, for your kind review. It was a pleasure to look after your mum during her time with us and she is deeply missed.


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Review from Charles B (Nephew of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When locating a suitable home I viewed many. On arrival at The Grove, I was struck by how well maintained the outside was. When I went inside there were no unpleasant odours or strong air fresheners I had found in many other homes. There was a very friendly atmosphere, like a family home. The manager
showed us around, she was very keen to find out what needs we had and showed great empathy with my aunt.
The home is decorated and maintained to very high standards, it's spotless. We saw a room at the front with views over the gardens and a sea view from the balcony. The bathroom was super, a nice touch is bespoke toiletries, selected by the manager.
We chatted with a couple of the residents, and it was clear they were all happy. Afternoon tea was being served at the time, which included homemade cakes. In the summer they can take this in the gardens which are exceptional.
So glad I chose this home, as my aunt is very happy there, and care first class.

Reply from Hayley Bilney, Manager at The Grove

Thank you for your kind words. We are always looking at ways of improving our service, but it is so lovely to receive such positive feedback and good to know also that the small touches make a big difference.


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Review from Elizabeth D (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grove is used by my mother for respite to allow my husband and I to go away for business/holiday. Every effort is made to book space for my mother. Excellent service by all staff - my mothers only complaint is about the food which varies from satisfactory to Ok.

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Review from Claire R (Granddaughter of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care, compassion and cleanliness. Everyone at The Grove has been kind and thoughtful about the care of my grandmother. They've treated her with dignity at all times and I've been reassured that she's in a safe and caring environment. My first impression was that this was the best care home I viewed
a year ago and I've not been disappointed. Their care has been outstanding both when she was fitter and now she's more frail with different needs.

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Review from Peter C (Son-in-law of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law had almost 3 years at The Grove before her Dementia/Alzheimers regressed to the point that she needed acute nursing care at a specialist home.
In all her time at The Grove, the staff, the care, the facilities, management, her rooms and the activities etc... Were first class and we
were so pleased to have The Grove back in 2014.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for The Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for The Grove is calculated as follows: ( (180 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 201 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grove is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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