Kimberley Court

Kimberley Close, Crantock Street, Newquay TR7 1JG
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10 69 Reviews
  • Kimberley Court, Newquay
Anchor’s Kimberley Court, in Newquay, is a purpose-built home supporting up to 36 older people to live a comfortable lifestyle. It is located in a quiet area of the town whilst being within approximately half a mile of the seafront and beach.

The home provides a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who require assistance with personal care. Kimberley Court also provides supportive care for older people living with dementia.

The care team at Kimberley Court get to know individuals and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements.

Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by a highly trained Chef Manager and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided by Kimberley Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Carrie Lewis (Manager)
  • Admission Criteria
    • Please contact Kimberley Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Kimberley Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,495
    • Self-Funded Residential Dementia Care from £1,495
    • RESPITE Self-Funded Residential Care from £1,495
    • RESPITE Self-Funded Residential Dementia Care from £1,495

  • Our colleagues at Kimberley Court will be happy to discuss our fees and what is included.
  • (these prices are only a guideline, please contact Kimberley Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Kimberley Court.


  • Parking

  • Onsite parking is available, including disabled spaces.


Kimberley Court Reviews (69)

Total of 69, showing 21-40
10

Kimberley Court has a Review Score of 10 (9.954) out of 10, based on 13 reviews in the last 2 years. Over all time Kimberley Court has 69 reviews.

Overall Experience

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Date Published

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Review from Elizabeth W (Friend of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Kimberley Court. The staff are so friendly, and they do a lot of activities; they do not just leave the clients to sit in a row in chairs. It is always clean.

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Review from Thomas M (Husband of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend Kimberley Court care home, my wife as been has at Kimberley Court for 5 years now and as been well looked after. The staff are great, my wife always looks clean and well fed every time I visit her, very caring people I can't thank them enough.

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Review from Gary N (Power of Attorney of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kimberley Court was recommended by another care home in the area that could not help at the time. This in itself was a recommendation. I had spent hours on the phone trying to secure short-term respite care for my Aunt for whom I have a Welfare Deputyship (CoP). I was having no success and the NHS needed
to discharge her. Covid restrictions made others unwilling to accept any new clients. I desperately needed help to get my Aunt somewhere safe and secure and in a dementia-friendly environment. The manager and the Kimberley Court staff came to our rescue and said "Yes" we can help. From that moment on, I was in the hands of caring professionals, and a care home environment that for just 4 weeks respite looked after all my Aunt's needs and treated her as if she was a long-term guest. The positive "we can do" attitude comes through at all levels, and my Aunt's short stay was "her holiday" away from home. Thank you to the manager and all your team for being there when my Aunt needed you most.

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Review from Michael W (Brother of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found that it is a lovely environment for people with difficulty. The level of care is excellent. Everybody seemed to enjoy the experience - the staff were so switched on to the special things that are required in order to enjoy living with others.

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Review from Philip S (Husband of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who has Dementia has been a resident since June 2020. My only contact with her has been outside with a care worker. This has enabled me to know that she is happy, contented and so well cared for. The staff are always patient, kind and treat her with dignity. This gives us as a family great peace
of mind. During these unprecedented times, the home has been so well guided and managed. Thank you to everyone!
I would have no hesitation in recommending Kimberley to anyone requiring help with a loved one.
Until now, my only contact inside the home has been via virtual tours so I shall look forward to visiting my wife within Kimberley when this becomes the norm.

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Review from Kim M (Daughter of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Kimberly Court following a recommendation from a colleague whose Nan had been very happy there. My work used to involve visits to care homes so I had a fair idea of what good should look like. My dad was initially a bit reticent about going into a home but two months down the line he is a different
man. He is smiling again and is very happy there. The staff are fabulous and all of my dad's need are met. He has mild dementia, Alzheimer's disease and is in a wheelchair. We get regular updates from the home and they publish pictures of some of their fun activities on their Facebook page. I have had stress completely taken away now I know my dad is properly looked after and happy. He was living alone in a retirement flat before and whilst we tried engaging a series of visiting carers through the day, it was not enough. I would not hesitate to recommend Kimberly Court. To me, it is absolutely gold standard.

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Review from Kathryn B (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Kimberley Court highly enough. The staff are simply amazing; they cannot do enough for Mum, and the care is second to none. Because of current restrictions due to Covid 19, I have not been inside the home to see Mum's room, but I have been able to see it on the Tour and via Whatsapp,
and it looks great. Mum seems very settled there, and that is a great comfort to our family.
Thank you so much to all the staff for everything that you do.

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Review from Elaine C (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a lot of time checking care homes in Cornwall to suit my mum's needs, I managed to get a tour round in person before Covid, and I knew straight away it was the one I wanted for her, the attention to detail in all areas is outstanding.
Their philosophy is to make service users feel they have
their own small ‘flat’ within the complex with its own door and even a post box, there is a small hairdressing salon, a shop and even a bar! (Although during lockdown these may have been unavailable )
This care home excels in dementia care (one of the requirements we needed) always offering plenty of activities, and all staff knowing the complex needs of somebody with dementia.


I really enjoy seeing photos posted of the activities and seeing the residents enjoying themselves


My mum has now been there for several months during the past year during the covid period, she has settled in well, and I have felt confident through this time for her safety and well-being.


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Review from Deborah H (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was only a resident at Kimberley Court for 6 months but during that time she was extremely well cared for. Nothing was too much trouble and whenever we phoned to speak to her we were always put through. This was through the Covid restrictions too but we were always kept up to date with mum's
care. Unfortunately, mums health deteriorated due to her dementia and the staff were so helpful and considerate, even letting us be with her in her last days (full precautions were taken when entering and leaving). We have no hesitation in recommending Kimberley Court to anyone considering a care home for a family member and are so grateful to the dedicated and wonderful staff who made mum's last few months comfortable and safe.

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Review from Tessa C (Daughter-in-law of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found that all the staff in all departments are kind, friendly, caring and patient. At Kimberley Court, everyone does their utmost in caring for their residents. They chat and listen, and encourage everyone to participate in whatever activity is going on without being too pushy. We visitors
can join in too which creates an atmosphere of togetherness. The choice of menu is excellent, varied and well presented. The high level of cleanliness and hygiene is maintained throughout the building. I know that my Mum is in safe hands and she is happy and content.

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Review from Lu C (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A happy, fun-filled caring home. Every effort is made to entertain, stimulate and integrate every resident.
Mum recently had a health scare. I was very pleased to hear all that the team did to help and make Mum comfortable.
Mum is loved by her family and her care home family. It has been life-enhancing.

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Review from David M (Son of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always felt confident that my mum is being cared for in a kind caring way at Kimberley Court. I had a window visit recently which due to Covid restrictions was, I feel, the best I could have achieved under the circumstances and gave me a welcome opportunity to see my mum.

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Review from Lesley H (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mum has resided at Kimberley Court, she has been very happy and far more relaxed. My experience with the staff there has been a very pleasant one, they are so helpful and caring with both myself and my Mum. Through this very difficult time of Covid-19, they have kept me very updated. I would
not hesitate to recommend them.

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Review from Hannah G (Granddaughter of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and treatment my nan continues to receive at Kimberley Court is outstanding. She is always well dressed and smiling when we arrive to see her. The food is great and the family feel content knowing she is well looked after. She had a fall in February and the staff were caring, efficient and
went above and beyond to know she was ok.

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Review from Ricky C (Son of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in Kimberley Court for just over 2 months. However, I have no complaints what so ever with the care, the facilities or the home. My mother has settled in very easily and has found somewhere to see her day and hopefully year out. I have worked in many care homes throughout the
country and this is the best I've come across. Walking distance from my home. Finally, the staff are fantastic.

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Review from A H (Daughter of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kimberley Court staff have been so wonderful-looking after mum. I visit only when I am in the country and have been impressed with the quality of care given. As a nurse, I have sat and watched and enjoyed how the staff interact with the residents in such a caring, loving empathetic staff. Thank you
for looking after my mum so well.

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Review from Frank C (Husband of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standards of the above is excellent with the exception of some minor points as only good as stated below. New staff have recently been employed over the last few months and I am sure with training they receive and more experience I will be able to cross the excellent box in the not too distant
future.

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Review from T R (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and welcoming. Varied range of resident activities.

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Review from Janey M (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kimberley Court care home is a bright and airy home. The atmosphere in there is of life not death like other care homes my father has been in. All, and I mean all, the staff are dedicated to their work and treat my father like one of their own family. Not only caring for him, but also aware and considerate
to the mental health/stresses and worries of myself, mother and brother. They have helped us so much during a very emotional time.

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Review from D R (Son of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcome staff and good facilities.

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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Kimberley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.954 for Kimberley Court is calculated as follows: ( (146 Excellents x 5) + (7 Goods x 4) ) ÷ 153 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kimberley Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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