Langholme

Arwenack Avenue, Falmouth TR11 3LD
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9.7 97 Reviews
  • Langholme, Falmouth
Langholme is a homely and versatile care residence, located in the popular coastal town of Falmouth and employing skilled carers to deliver person-centred solutions that protect the well-being of residents over the long term.

The service values the perspective of residents and their loved ones, taking pride in the strong reputation it has built locally for being both a friendly and professional service.

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Care Provided by Langholme

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Maria Browne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Langholme

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,154 – £1,242
    • Self-Funded Residential Dementia Care £1,332 – £1,418
  • (these prices are only a guideline, please contact Langholme to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Langholme Reviews (97)

Total of 97, showing 21-40
9.7

Langholme has a Review Score of 9.7 (9.731) out of 10, based on 13 reviews in the last 2 years. Over all time Langholme has 97 reviews.

Overall Experience

  • 78
  • 19
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Date Published

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Review from Gloria S (Daughter of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having not seen mum since November 2019 (2 1/2years) it was great to visit and find lots of familiar faces among the staff. A loyal and dedicated staff who have worked extremely hard this last 2 1/2years during the covid pandemic to ensure that the home continues to run smoothly. As I live 250 miles
away the only means of speaking to mom during the pandemic has been our three times weekly telephone chats the staff have been extremely good at making the telephone chats work. We are hoping to visit again in August 2022. Well done Langholme.

Reply from Maria Browne, Home Manager at Langholme

Thank you for such a lovely review. The pandemic with its restrictions was a heart-wrenching time for families and I’m glad that you felt supported by my team. I will pass on your review to them and we look forward to seeing you on your next visit.


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Review from Anna W (Granddaughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, helpful and caring. They know who I am and know about my grandmother. They are supportive in trying to ensure my grandmother is comfortable, reassured and cared for. The food always looks and smells very good and is healthy.

Reply from Maria Browne, Home Manager at Langholme

Thank you so much for your lovely review of Langholme. We are delighted that you are happy with the care your grandmother receives from our staff and also that you are impressed with the delicious food served up by our kitchen team.


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Review from Mike N (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum could no longer remain in her previous home as her visual impairment and lack of confidence caused her to be anxious. She walked to Sidmouth prom daily. Two spells in hospital (catching covid) meant she basically lost the use of her legs. She was transferred to Langholm and received the care and
love that she needed. She has been bedridden now and very sleepy but she remains cheerful.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your supportive review and for sharing that you are happy your mum has settled in at Langholme.


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Review from Carol M (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Langholme is a lovely, friendly place. The staff are caring, kind and fun. I would definitely recommend it.

Reply from Maria Browne, Home Manager at Langholme

Thank you so much for your lovely review, we are delighted you find our staff caring, kind and fun and that you would recommend Langholme.


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Review from Colin B (Son of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very happy since moving to Langholme fifteen months ago. The warm and considerate welcome by the staff and residents helped her settle quickly, and she expressed her contentment to the family often. Although mum's care needs have increased recently, the managers and carers have continued
to give her compassion and loving care, even through the very difficult times of the national pandemic crisis. They have also done their best to accommodate and support us through this time. Gradually social events and trips out are now part of Langholmes residents' activities, which mum very much enjoys! Recommend Langhome highly.

Reply from Maria Browne, Home Manager at Langholme

Thank you so much for your lovely review of Langholme and that you highly recommend us. We are delighted your mum settled quickly here and that you are happy with the care your mum receives. It really is lovely that our residents are now able to enjoy social events and trips out again.


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Review from T G (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum who is 101 has been at Langholme for a few years now and I'm delighted to say that the carers and attention she gets from the home and all the staff are truly outstanding. The staff are exceptional in how they look after their residents and the facilities are faultless. We as a family consider ourselves
very lucky that mum is a resident there and is so well looked after given her advised age and health. We would recommend Langholme to anyone who might need a first class care provider now or in the future.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your lovely comments about the excellent care your mum receives at Langholme. It’s good to read that you have rated Langholme excellent in all domains. We pride ourselves on delivering a high standard of care. I will ensure that the team will be fed back your positive comments, which are always greatly appreciated.


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Review from R F (Sister of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the Covid 19 restrictions, we have not seen all the facilities of Langholme. We are very pleased with the quality of care and support provided.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your review, I have shared this with the team. Hopefully, we will soon we able to welcome everyone back into Langholme.


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Review from A B (Daughter of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All visits to visit my mum have been carried out with respect to covid safety, my mum's needs and my needs. The staff are kind, caring, and thorough. I have not ticked boxes relating to indoor facilities as visits here have been mostly outside.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your kind review and support, I will pass this on to the team. I’m glad that you have enjoyed your visits with your mum and know that these are very meaningful to her.


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Review from June B (Sister of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is well cared for. The staff are very friendly and knowledgeable. My sister is very happy here.

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Review from Victoria E (Niece of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Langholme is the best care home in the area as far as I am concerned. The staff are very caring and professional in all that they do. I am so happy that my auntie is being cared for here. Even though I have not been able to see her since December last year, I get feedback from my mum and another auntie,
who on the whole visit once a week. I have seen her via video link and know she is happy, still her cheeky self. Thank you for looking after her so well.

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Review from Gloria R (Sister of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is at Longholme and is very happy here.
She has been in Falmouth all her life and I am glad that albeit she now needs care facilities she is still living in Falmouth near her family and friends and so many of the residents know her. I visit her regularly with my other sister and the staff
are all very friendly and thorough with our visiting procedures.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your kind review. It’s wonderful that for some of those living in our community, they decide to move in and become much loved residents. We all enjoy your regular visits too, as well as your sister. We are so lucky to be part of the Falmouth community.


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Review from Rhonda H (Daughter of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother by the staff at Langholme during these last few difficult months has been fantastic. What a marvellous team they are - all of the staff totally dedicated and I cannot praise them enough.

Reply from Maria Browne, Home Manager at Langholme

Your review has been shared with the team this morning and we would also like to return our thanks for all the support and kind words that have been given to us. This has not been an easy time for any of us, even more so for relatives who at times couldn’t see their loved ones.


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Review from Tania L (Daughter of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been so happy over the last year at Langholme. She has been well looked after and entertained during this difficult period. She loves all the staff who treat her with respect and dignity. The communication between staff and family members is good.

Reply from Maria Browne, Home Manager at Langholme

Thank you so much for your review and support, I showed the team this morning and they would like to say a huge thank you to you all for the support and compassion given back to us.


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Review from Michell B (Next of Kin) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Langholme is an outstanding Methodist Home. They have dealt with very challenging times during Covid, having to juggle lockdown with some residents finding the situation difficult to understand. All the staff at all levels I have spoken to work with genuine care, compassion, and commitment. Nothing
is too much hassle for them. I moved my friend to Langholme to take away the stress he was feeling managing a home and the loneliness of living alone. I wanted his final years to be happy ones. He has settled in so well, and I can truly say this chapter of his life is turning into being a very special one thanks to everyone from admin to cleaning to management at Langholme. Thank you.

Reply from Maria Browne, Home Manager at Langholme

Thank you for such a kind and supportive review. I will pass your comments on to my team. I would also like to add that as a team, we appreciate all our residents and relatives that supported us too, with their amazing acts of kindness and support towards us, during this time.


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Review from A R (Daughter of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for around 6 weeks having moved from another care home locally. So glad that we chose Langholme as she is so much happier now. The staff do their very best to ensure that her needs are met. There is so much going on for her to enjoy from regular quiz sessions to music therapy
and this has had such a positive effect on her mental health. She tells me that the food is delicious. Her only complaint s that she doesn't like the coffee!
Thank you for all that you do.

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Review from S M (Daughter of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to go into a care home last year, initially, she was placed in a home 10 miles away from her home town until a vacancy came up nearer to her home town. Although the first care home was lovely and tried their best through these COVID times, once she moved to Langholme what a difference we found.
Langholme keep us informed of everything which includes Mum, COVID updates and much more. We feel totally included as a family, it's a true home from home. Mum looks lovely, always clean, tidy and extremely happy, which makes us happy.

Reply from Maria Browne, Home Manager at Langholme

Thank you; I will share your lovely supportive review with my team. Your mum always has a smile and brightens our day, thank you for being such a supportive family too.


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Review from S W (Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have only been a resident in Langholme for two weeks I was very familiar with the home through services, fetes and visiting several residents over the fifty years. I can honestly say that I have enjoyed every minute of my stay and the staff in every section being most caring, helpful and
friendly. The most eloquent tribute to Langholme came from a friend who said I sounded like someone who had been a resident for years other than for one and a half weeks!

Reply from Maria Browne, Home Manager at Langholme

Thank you for such a positive review and for supporting Langholme for over 50 years, it should be us thanking you. I will pass your lovely supportive review onto the team.


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Review from R P (Power of Attorney of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Langholme has been attentive, caring, communicative and so accommodating for our family resident. He has settled in extremely well and has found a home in the care setting. The staff are amazing, always happy to help, and we couldn't have asked for a better place for our family member to live. Well
done, Langholme.

Reply from Maria Browne, Home Manager at Langholme

Thank you for such a supportive review and I’m pleased that your relative has settled in well. I will pass on your review to my team and it will give them a well deserved morale boost.


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Review from M B (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very kind and caring. I would just like to have more communication - especially at this time of difficulty in visiting.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your review. I will ensure that I disseminate to my seniors regarding your communication wishes.


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Review from Elaine C (Friend of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the safe visiting during lockdown. The resident that I visited told me that he had a dog as a companion during the never-ending hours that he has to remain inside Langholme. I think this was so thoughtful to keep him motivated and provide him with a friend. He isn't the most
sociable person so a dog is ideal.

Reply from Maria Browne, Home Manager at Langholme

Thank you so much for your lovely and supportive review. We are delighted you were able to safely visit your friend and are delighted that the dog is able to spend time with him during the day.


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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Langholme is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Langholme is calculated as follows: ( (116 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Langholme is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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