Langholme

Arwenack Avenue, Falmouth TR11 3LD
Submit a Review
9.7 97 Reviews
  • Langholme, Falmouth
Langholme is a homely and versatile care residence, located in the popular coastal town of Falmouth and employing skilled carers to deliver person-centred solutions that protect the well-being of residents over the long term.

The service values the perspective of residents and their loved ones, taking pride in the strong reputation it has built locally for being both a friendly and professional service.

Show Langholme on the Map

Care Provided by Langholme

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Maria Browne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Langholme

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,154 – £1,242
    • Self-Funded Residential Dementia Care £1,332 – £1,418
  • (these prices are only a guideline, please contact Langholme to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Langholme Reviews (97)

Total of 97, showing 41-60
9.7

Langholme has a Review Score of 9.7 (9.731) out of 10, based on 13 reviews in the last 2 years. Over all time Langholme has 97 reviews.

Overall Experience

  • 78
  • 19
  • 0
  • 0
  • 0

Date Published

97
0
2
13
84

Review from Teresa S (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Langholme for 2 years and is very settled and cared for. This past year has been difficult for resident, family and staff and Langholme has ensured that we have been kept up to date with the never-ending changes in Covid restrictions, it has been a comfort to know that
Mum is in safe, caring hands. During this time Mum celebrated her 100th birthday and the staff arranged a wonderful party for her, they went above and beyond to mark her birthday.

Reply from Maria Browne, Home Manager at Langholme

Thank you so much for your lovely review. This is really appreciated, particularly at this testing time. I will pass your kind words on to our care team. We were delighted we were all able to share a socially distanced party with your mum on her 100th birthday and she certainly enjoyed her special cake.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bruce K (Brother-in-law of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We get very little feedback from our relative. She seems happy enough and has no specific complaints. Not sure how appetising the meals are as we never see the menus. On the whole, satisfied. Thank you.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your review. We are pleased you and your relative are happy with Langholme and please be assured she does seem to enjoy the meals here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise W (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only in Langholme for nine months but we cannot fault the care she received. She was treated with the utmost dignity and respect. All the staff and management were always extremely polite and friendly when we visited and did their best to make my mother comfortable in the last few weeks
of her life. We would recommend Langholme to anyone who was looking for care for a loved one.

Reply from Maria Browne, Home Manager at Langholme

Thank for such a supportive review. I’m very proud of my team and I will pass on your kind words to them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine Y (Friend of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Langholme over the past 5 years, firstly with a relative and now a friend. The staff at Langholme are exceptional, friendly, professional and very caring.
The home is immaculate, always clean and smells great whenever you visit.
Nothing is too much trouble and the care and attention
to our loved ones are second to none.
I would highly recommend Langholme.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane E (Daughter of Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is always treated as an individual with dignity. All staff are friendly and helpful when I visit or telephone. The entertainment is varied and my mother enjoys the singing and visits from nursery children. During the Coronavirus, the staff have been excellent and have now arranged garden visits
for us which makes additional work for them.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your review and I’m glad that you find our staff supportive. Hopefully, the children will be able to visit again soon, when safe to do so. I will pass onto my team your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David M (Son of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable, friendly, spacious, and caring environment. Excellent carers with good communication and professionalism. No complaints.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your kind review, this is very much appreciated during a time that has been very testing for all of us and yourselves as a family. I will pass on your supportive review to my care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trina B (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this difficult time of the pandemic, the Langholme staff has done everything possible in keeping our loved ones safe. We have gone to bed each night knowing that Mum will have been treated with kindness, dignity, and compassion, as a valued member of her community. The staff has provided wonderful
morale-boosting interactive entertainment, which we have watched on YouTube! One of the stand out qualities of Langholme is that all staff members enjoy what they do. Well done all of you!

Reply from Maria Browne, Home Manager at Langholme

Thank you for your supportive review. It has been a difficult time for you as a family and us as a care team. This review is so important for staff during a time when it has obviously affected moral, I can only say thank you for appreciating us. I’ve passed on your review to my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robin J (Son of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for all of the staff and management team at Langholme, especially in the way they have dealt with the unprecedented situation in dealing with the Covid-19 pandemic.
Both my sister and I have received regular updates on both of my parent's well-being and state of health during
the lockdown period and we both have enjoyed being able to see our parents in an extremely well run, safe and strictly compliant situation outside in the gardens whilst adhering to the governments social distancing rules.
It's a credit to all the staff responsible for organising these visits.
Thank you all.

Reply from Maria Browne, Home Manager at Langholme

Thank you for such a heartfelt review. This time hasn’t been easy for yourselves as a caring family or us a care team. I’m glad that you have social distanced visits and I will pass on your lovely review to the team, it will give a well-deserved boost.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kath P (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became clear that my mum needed more care, I was very keen for Mum to find a space at Langholme. Thankfully a room was available and Mum moved in. She has a lovely room and very kind, considerate care from the staff, who already call her by name.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your kind review. I am proud of my team and they do a tremendous job. I will pass your supportive comments to my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B W (Son of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistently nice place. Lovely staff and a relaxed atmosphere. Always made to feel welcome. Informal yet professionally run. Clean and tidy with en-suite bedrooms.
Would highly recommend.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your review; that you would highly recommend us. As a team, we try our best at being consistent and to achieve a relaxed environment for our residents. I will pass on this review to my staff, who will greatly appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Langholme is very a welcoming and well-run care home. The accommodation is secure and is organised very effectively.
There are spacious and comfortable communal areas for residents to enjoy meals and social interactions, and there are several cosy quiet areas.
The bedrooms benefit from modern en-suite
facilities. Staff are kind, supportive and helpful, not only to Mum but also me.
They share their expertise and provide emotional support during difficult times. They treat residents with respect and genuine fondness.
Family and friends are encouraged to visit regularly, as and when they please; and receive a warm welcome from the receptionist and updates from staff. Key persons share more detailed information as requested and through regular meetings. There is a lovely family atmosphere, and I enjoy my many visits. I know Mum is safe and well cared for.
The gardens are particularly attractive, accessible and residents are encouraged to enjoy time outdoors whenever possible.

Reply from Maria Browne, Home Manager at Langholme

Thank you for such kind words and your support. I am very proud of my team and it's great when others express this. I will inform staff of your supportive thoughts and review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marlene H (Daughter of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with the utmost dignity and care. All staff ensured that as a family we were all supported during her passing and afterwards supported us. The home is well run, clean and rooms can be personalised. The chef makes delicious food and came and checked on Mum and went out of her way
to make something that she fancied. Highly recommend this home.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your recent comments about Langholme. It’s always lovely to read such positive comments about the home and the staff. It has been a sad time for you and your family and we will miss your mother. I will ensure that I will share your comments with all the team as comments like these are really welcomed and appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Timothy S (Son of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother was a resident at Langholme between May 2018 and March 2019. I visited her at the home on numerous occasions and got a very well informed impressionism of the level of service provided by the home and the care given to the residents.
I can say that my Mother received an excellent level of
care while she was there. The staff undertook their work in good spirits and were very patient and attentive towards the needs of the residents.
I had constantly good reports about the food also!

Reply from Maria Browne, Home Manager at Langholme

Thank you for sending in your review about the excellent level of care your mother received from us. The home strives to work and live by the values of MHA. The positive feedback shows that we reinforce the importance of these values. I will ensure that the feedback you gave about the food will be shared with the chef and her team. I will also be sharing your positive comments to all the staff where this will be very welcomed and is a real motivation to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Holly B (Daughter of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and care staff are all wonderful. They are very caring and also take their responsibilities very seriously. Mum's room is always clean and she enjoys the food provided. Activities are varied and imaginative, shame there is no means of taking residents out and about very much.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your recent review on Langholme. It's always good to read that the management and staff are all wonderful and that they take their responsibilities very seriously. I note that you think the activities are varied and imaginative but not many activities around talking residents out, I will discuss this with the Activity Coordinator. I will ensure that your positive comments are shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eric B (Husband of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a great comfort to me to know that my wife is well cared for and is happy.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your recent review on Langholme, to read that your Wife is well cared for and happy which gives you comfort and you have rated the home Excellent in all areas that says it all. Thank you for such positive comments; I will ensure that the comments are read to the staff where your comments will be greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew G (Son of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased to see how the team interacted with Mum. I was delighted to see the gentle approach, the way Mum was coaxed to enjoy lunch, not left to her own devices.
First name used all the time with warmth and 'affection'.
I was welcomed and made comfortable, nothing was too much trouble.
It looked
so 'natural.

Reply from Maria Browne, Home Manager at Langholme

Thank you for sharing your lovely comments about the good interaction the staff show towards your Mum; being gentle and showing warmth and affection. You have said that nothing is too much trouble and you have rated us excellent and would be likely to recommend us. I will ensure that your positive comments are fed back to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Treeve R (Husband of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As the husband of a resident, it is important to be kept involved in treatments and likely effects of the same. I visit Langholme every day and am allowed to make any enquiries my wife maybe displaying in her everyday behaviour pattern. My observations and responses from staff never fail to impress.
The pleasure and warmth they give to the residents and relatives, even to the most demanding of requests or needs. The management and support teams always provide first class service to keep the complex running smoothly. Well done all.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your lovely comments. It’s nice to read that your visits every day to see your wife, and the pleasure and warmth that the staff give yourself and the residents is first class says it all. I will share your positive comments with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina F (Niece of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Who would have thought about going to visit my elderly aunt in a care home would be so much fun!! There is always something going on at Langholme and the staff actively encourage the residents to join in in any way they can.
My aunt enjoys music therapy in particular and when we visited this week
we were able to join in. The Grans and Tots weekly event is also excellent. The residents are able to interact with babies and young children and the joy this brings is clear for all to see.
Well done Langholme - Best care home ever!! x

Reply from Maria Browne, Home Manager at Langholme

Thank you for your positive comments about Langholme and us being so much fun. There is always something going on and I agree that the residents are encouraged to join in and is very much enjoyed by the majority of the residents. You have put “Best Home Ever” which sums up Langholme. I will ensure that your positive comments are shared with the staff team where this is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alice R (Regular Volunteer) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit Langholme weekly to take a resident out to eat and shop it is a very worthwhile activity. Also, I assist sometimes with minibus trips for residents. All the staff I encounter are friendly and supportive. They work extremely hard to give the residents what they need.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your comments about Langholme. It is always good to read such positive comments about the home and the staff. Thank you for your time that you give to take a resident out to eat and shop, and I agree a very worthwhile activity which they always look forward to. I will ensure that your comments are shared with the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare I (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best thing that ever happened to my mum fantastic.

Reply from Maria Browne, Home Manager at Langholme

The Best thing that has happened to your Mum is to live at Langholme and you have rated Langholme excellent in all areas - thank you so much. I will ensure that the staff receive your lovely comments, where I know this will be greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Langholme is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Langholme is calculated as follows: ( (116 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Langholme is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet