Langholme

Arwenack Avenue, Falmouth TR11 3LD
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9.7 97 Reviews
  • Langholme, Falmouth
Langholme is a homely and versatile care residence, located in the popular coastal town of Falmouth and employing skilled carers to deliver person-centred solutions that protect the well-being of residents over the long term.

The service values the perspective of residents and their loved ones, taking pride in the strong reputation it has built locally for being both a friendly and professional service.

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Care Provided by Langholme

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Maria Browne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Langholme

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,154 – £1,242
    • Self-Funded Residential Dementia Care £1,332 – £1,418
  • (these prices are only a guideline, please contact Langholme to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Langholme Reviews (97)

Total of 97, showing 61-80
9.7

Langholme has a Review Score of 9.7 (9.731) out of 10, based on 13 reviews in the last 2 years. Over all time Langholme has 97 reviews.

Overall Experience

  • 78
  • 19
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Date Published

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Review from Andrew R (Son of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and tidy and the staff are extremely friendly and caring. My Mum has been well and truly pampered by the staff and this is in the face of the adversities Alzheimer's brings. This home was and is by no means the cheapest option but the phrase “you get what you pay for” has never
been more pertinent. Thank you to all involved.

Reply from Maria Browne, Home Manager at Langholme

Thank you for taking the time to send in your feedback which will be much appreciated by the staff team. We were delighted to hear that your mother feels well supported at a time when she most needs it. We do believe that our fee levels reflect the excellent care and support on offer which aims to meet and exceed resident need. We are pleased you have found this to be the case.


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Review from C C (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has dementia, and we were quite worried about how she would cope. She loves it, she now has a social life, music therapy etc. The carers and all the staff have become her extended family, it has made me a lot more relaxed as I know she is well looked after and I can visit any time. It really
a 'home from home'.

Reply from Maria Browne, Home Manager at Langholme

Thank you very much for the positive feedback about Langholme and the fact that the carers have become your mother's extended family. It’s nice to hear that your mother now has a social life. To read “It really is a home from home” is such a positive comment. We pride ourselves with delivering a high standard of care. I will ensure your comments will be shared with the team where positive comments are greatly appreciated.


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Review from Sarah L (Daughter of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and services mum is very happy and her visitors are always made very welcome.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your lovely comments about the excellent care your Mum receives at Langholme. It’s good to read that you have rated Langholme excellent in all domains. We pride ourselves with delivering a high standard of care. I will ensure that the team will be fed back your positive comments which are always greatly appreciated.


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Review from Jackie W (Daughter of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so happy at this care home. Nothing is too much trouble for the staff and they are so warm and friendly that my mother regards Langolme as her home.
It is the staff that make this place so special. Mum can have a laugh and a joke but equally feels confident in sharing her feelings, when
she needs to.
We are so pleased with our choice.

Reply from Maria Browne, Home manager at Langholme

Thank you for your feedback. It is lovely to know that your Mum is happy and content at Langholme. We endeavour to make our service feel truly like home so it was delightful to see that you and your Mum feel this about our home. Your comments will be feedback to the team where all comments are gratefully received.


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Review from E D (Daughter of Resident) published on 23 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Langholme last year and staff are kind and caring. The home is a happy and beautiful place to live. My mum says that staff always have time to help and listen to her. The home is clean and never smells. The food and activities offered are great and also very close to the Maritime area
and this is easily accessible.

Reply from Maria Browne, Home Manager at Langholme

Thank you for the lovely review you have written about the care staff and how kind and caring they are and the food and activities offered are great. It is always appreciated when we receive good feedback. We pride ourselves on delivering a high standard of care. Your comments will be fed back to all the team where all positive feedback is greatly welcomed.


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Review from Lyn S (Daughter of Resident) published on 5 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Efficient compassionate staff who do everything and more. I cannot praise them enough.

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Review from Amanda C (Daughter of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home. All the staff are very kind to my friend and everytime I visit staff are obliging and nothing is too much trouble. Always plenty going on as well.

Reply from Maria Browne, Home Manager at Langholme

Thank you for taking the time to send in your positive comments. We are delighted that you feel so able to recommend this home. We will ensure that the staff team are given your feedback.


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Review from Mary M (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the care given to my mother. She is very happy with all the staff and also the food.
The stimulating activities e.g. quizzes, trips out, are very popular - and the musical participation particularly important.
Visiting entertainers and visits by children are also popular.
Langholme
is fortunate in having a lovely garden which adds great pleasure when weather permits.
A warm welcome is always given when I visit. Staff are friendly and approachable.

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Review from Dorothy W (Daughter of Resident) published on 18 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently refurbished to provide bright and cheerful surroundings. A lot of effort is put into organising daily activities to keep residents occupied and entertained. Staff are kind and patient. Food is varied and good. Regular use made of lovely gardens when weather permits.

Reply from Maria Browne, Home Manager at Langholme

The health and welfare of all our residents is paramount so it is pleasing to see your feedback especially regarding the level of activity and entertainment at our home. Thank you for being able to recommend Langholme.


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Review from A R (Regular Volunteer) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit weekly to take a resident to a local cafe and shops.
Sometimes I assist with mini-bus trips.
Staff are always very busy, but are polite, helpful and cheerful!
There is a positive attitude and atmosphere, my impression is that residents are treated with dignity, respect, patience and a sense
of humour!

Reply from Maria Browne, Home Manager at Langholme

As a regular visitor to the Home, you have a unique perspective on the service at Langholme and we welcome your feedback. It is important that the staff encourage a happy atmosphere for our residents so we are pleased to see that you can see that in your visits.


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Review from M W (Sister of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff and manager very helpful when I visit. Standards are very high in every aspect, however, my sister says that the kitchen does not quite reach this high standard as the food is only satisfactory and could be improved.

Reply from Maria Browne, Home Manager at Langholme

Thank you for passing on such positive comments regarding the Home. We were disappointed to note that the food service has not reached the same excellent standards you have seen for the rest of the Home. We will review this with the Chef and will be happy to discuss this with you and your relative further.


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Review from C R (Niece of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff; well-designed and purpose-built rooms. Good central location in the town, with a large area for residents' use. The care home has an active member of staff providing a range of entertainments and activities for residents.

Reply from Maria Browne, Home Manager at Langholme

Thank you for taking the time to send you positive feedback regarding our service in Falmouth. We will ensure the team receive your feedback.


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Review from Caroline M (Daughter of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum settled here, at Langholme, almost from day one, which was beyond my expectations. Being greeted at the door on her arrival by the staff threw me into an emotional turmoil! What a lovely touch. She is treated with dignity and the level of care she receives is outstanding. Being able to visit
whenever we like is very handy for us. Being able to freely read her records is an excellent method of transparency for a residential home. Mum is happy and settled so what more could a family ask for? There is always someone on hand to deal with any queries you may have and these are dealt with in a timely manner. This is a home which is full of love and so much fun! Daily activities to suit all needs. People move here to thrive in their environment in their later years rather than fade away in the loneliness of their own home. A choice which took us a long time to make, which we now wish we had made sooner. The food must be good too as I've not heard mum complain once!

Reply from Maria Browne, Home Manager at Langholme

Thank you for such positive feedback. We do realise that being made welcome when a loved one moves into our care is so important, so it was delightful to see that the care and support you and your Mother have experienced has left a lasting impression. We will ensure that the team are given this feedback in recognition of all their hard work.


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Review from Jade C (Regular Volunteer) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Langholme Care Home has been wonderful. Everyone has made me feel very welcome and are genuinely nice, kind and caring people who know each and every client individually and make sure that their wants and needs and observed.

Reply from Maria Browne, Home Manager at Langholme

Thank you such kind and positive comments regarding your experiences at Langholme. It is delightful to see that you feel so able to recommend this home with such an excellent rating.


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Review from Jill K (Daughter of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first visit to Langholme to look around to see if Mum would be happy there, we have had the best of help. At a very difficult time for us as a family, we have been treated with the utmost care and empathy, especially by the management team. Mum settled very quickly and really enjoys all
the excellent activities on offer. Not only do they offer brilliant care for Mum but have supported me superbly through some difficult days. I have nothing but praise. Well done Langholme!.

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Review from Lydia S (Regular Volunteer) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy visiting Langholme. Staff and residents all work together to make a lovely home.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your positive feedback regarding your experience of visiting and volunteering at Langholme. We value the work all our volunteers do for our homes and we greatly appreciate the time and effort put in to add that something special to the lives of all our residents.


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Review from Gary E (Son of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Langholme, in my opinion, is one of the nicest care homes around. Professionally run with a dedicated friendly team of staff. Instantly made welcome on arrival my mother was soon settled in and is very happy :) I can't speak more highly of this care home and it's staff. A lovely garden to walk, sit
and relax, outings and activities to attend. Peace of mind knowing my mother is genuinely cared for. Meal times look a treat and are well-organised, cleanliness and attention to details are high on the list, mum was in another home prior to Langholme (I now rest assured).

Reply from Maria Browne, Home Manager at Langholme

Thank you for your high recommendation regarding the team and the service at Langholme. We know how important it is to feel that your loved one is in safe hands in a home that gives you reassurance regarding the care and facilities provided. We will make sure the staff are given your kind feedback.


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Review from S W (Regular Volunteer) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After coming here for many years I am always happy to help whenever I can. One resident always welcomes me, so that makes me feel good. The home puts on a lot of activities for the residents and so I like to join in with the residents - it makes us fete part of them and hopefully, they with us. Music
plays a huge part here, especially the bongo drums. With a forthcoming garden fete, I will most likely take one of the residents outside. She says she will go it I go with her.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your feedback. I am delighted to hear that you enjoying coming to Langholme to help our residents. Thank you for all you do as a volunteer.


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Review from Eve M (Regular Volunteer) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I volunteer at Langholme about once a week, mainly talking to residents and helping with craft activities. Often I'll assist on a trip out, such as to a cafe or the local flower show. The atmosphere here is always very pleasant, and I enjoy my visits. I've always been very impressed by the wealth of
activities available, for example, I once came on a very sunny day, and because we couldn't take the residents to the beach, we brought a sandpit and shells in to show them - they loved it.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your feedback. I am so glad to read that you enjoy your visits to Langholme and find our home very pleasant. Thank you for all you do as a volunteer.


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Review from Ronald T (Husband of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been resident as a dementia patient for the past 15 months. I see her twice a week at least and have noted the high standard of care she receives. This is particularly relevant because for example, she wanders about the home at nighttime. Further I am aware that her personal habits and practices
are somewhat below normally acceptable standards. Difficult situations are handled promptly and effectively. I am grateful to the home for all the care and attention which my wife receives.

Reply from Maria Browne, Home Manager at Langholme

Our staff team at Langholme fully understand how important it is to reassure all loved ones of residents that they are safe and well looked after. Please be assured that our hard working teams take great pride in their work and therefore it was delightful to see that you are able to give such positive feedback which we will ensure is given back to the staff at the home.


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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Langholme is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Langholme is calculated as follows: ( (116 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Langholme is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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