Langholme

Arwenack Avenue, Falmouth TR11 3LD
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9.7 97 Reviews
  • Langholme, Falmouth
Langholme is a homely and versatile care residence, located in the popular coastal town of Falmouth and employing skilled carers to deliver person-centred solutions that protect the well-being of residents over the long term.

The service values the perspective of residents and their loved ones, taking pride in the strong reputation it has built locally for being both a friendly and professional service.

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Care Provided by Langholme

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Maria Browne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Langholme

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,154 – £1,242
    • Self-Funded Residential Dementia Care £1,332 – £1,418
  • (these prices are only a guideline, please contact Langholme to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Langholme Reviews (97)

Total of 97, showing 81-97
9.7

Langholme has a Review Score of 9.7 (9.731) out of 10, based on 13 reviews in the last 2 years. Over all time Langholme has 97 reviews.

Overall Experience

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Date Published

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Review from Muriel T (Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly environment. I have no complaints.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your feedback. We are delighted that you find Langholme a friendly environment.


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Review from Lesley M (Daughter of Resident) published on 15 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went in to Langholme August 2015. It was very difficult admission as she has Alzheimer's plus is psychotic. I cannot praise the home enough for the way they have dealt with Mum through her psychotic period in December and also the kindness they have shown to me. She is now settled and although
she doesn't really recognise me as her daughter she is happy. I can go away in the comfort of knowing she is well cared for in a dignified and caring way. All the staff are excellent and for this I am ready grateful.

Reply from Maria Browne, Home Manager at Langholme

It was a pleasure to read your comments and we would like to thank you for taking the time to give us such a detailed and positive feedback. We do appreciate how difficult can be when a loved one needs that extra support through difficult times, so it was reassuring to see that you have felt supported and that you are very happy with the level of care at Langholme.


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Review from S B (Daughter of Resident) published on 15 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently moved into Langholme and has settled in well. The home is well managed and staff are very kind and caring. The staff and manager always have time for us. Mum's room is lovely and clean and so is the home. The administration assistant is always helpful and polite. The gardens are well
maintained and are pleasant to sit in. Food is homely and mum is happy living here. Plenty of trips and interesting activities.

Reply from Maria Browne, Home Manager at Langholme

The management team would like to thank you for taking the time to express how pleased you have been since your Mother moved into Langholme. We will ensure that the staff receive your kind comments.


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Review from William E (Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for nearly a year now. Staff are caring, kind and my needs are met. My room is cleaned daily and domestics are very cheerful. Food is very good and plenty to choose from.
Although I chose not to join in activities very often there are plenty of choices and trips out. All staff and
manager work very hard. If I have any concerns these are discussed and sorted.

Reply from Maria Browne, Home Manager at Langholme

It is so pleasing to see that our staff team are able to give such a positive service, especially where they are able to demonstrate that individual choice is a priority. Thank you for your positive comments.


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Review from Ferris G (Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here, all staff are very good. All helpful, can ask for anything. Very clean room. Really happy with the management.

Reply from Maria Browne, Home Manager at Langholme

It is so wonderful to see that you are happy with all aspects of the service at Langholme. Thank you for taking the time to give us your invaluable feedback which we will ensure the team are given.


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Review from C H (Daughter of Resident) published on 8 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Langholme is an excellent Residential Care Home. The staff are lovely and create a welcoming environment. They are kind, caring, supportive and professional. They treat the residents with dignity and recognise their individual needs. As the daughter of a resident I always feel welcome. I have confidence
in the care my mother receives. I would happily recommend Langholme to anyone.

Reply from Maria Browne, Home Manager at Langholme

Thank you for taking the time to give the team such positive comments. It is truly appreciated especially when we can see that as we aspire to ensure that all those in our care are treated as individuals and with respect, you are able to see this in respect of your own loved one.


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Review from R W (Daughter of Resident) published on 4 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was assessed and moved from a very unsatisfactory home speedily and with great empathy. She has very complex needs which the staff took a lot of time and trouble to recognise and learn. They produced an outstanding care plan and were always prepared to sort out any niggles which arose. Specialist
equipment was ordered to meet her needs and after many months of not leaving her room in the other home she began to join in activities and take a small part in the life of the home.
They were also very kind and caring of my dad who is 87 and was travelling over an hour a day there and back to see her. The manager was extremely patient and understanding and acted swiftly to put in place anything that was needed.

Reply from Maria Browne, Home Manager at Langholme

We were delighted to read your positive feedback on our service at Falmouth. We fully understand that moving into a new home can often be a traumatic experience for the ones we love, and so it was very reassuring to know that we at Langholme have made this such a positive experience for both your parents. Thank you for taking the time to send in your comments which will be passed on to the team.


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Review from Peter C J (Stepson of Resident) published on 24 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father resides at Langholme and the home is great. Staff and management are always pleased to see us and they are all remarkable. The environment of the home is very clean and has no odours, in fact communal areas are spotless and so is dad's room. He is always invited out onto trips an there is
always some sort of activity being held. My dad always says that he is happy and in turn this takes the stress from us. Keep up the good work Langholme.

Reply from Maria Browne, Home Manager at Langholme

Thank you for taking the time to give us such positive comments. The team at Langholme work very hard to make the home the best home it can be, so to see that you were happy to rate all the services as excellent will be reward in itself for the staff and we will ensure they are made aware.


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Review from P E (Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone looks after me. They are pretty good and I feel safe at Langholme.

Reply from Maria Browne, Home Manager at Langholme

Your positive feedback is much appreciated and we will ensure that your generous comments are passed on to the team.


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Review from D C (Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very happy at Langholme. I like the food, the staff are very nice to me and I feel safe living here.

Reply from Maria Browne, Home Manager at Langholme

Your positive feedback is much appreciated and we will ensure that your generous comments are passed onto the team.


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Review from Lucy H (Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very safe at Langholme and happy living here.

Reply from Maria Browne, Home Manager at Langholme

Your positive feedback is much appreciate and we will ensure that your generous comments are passed on to the team.


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Review from A G (Daughter-in-law of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent - kind, caring and go above and beyond their duty. Excellent rooms.

Reply from Maria Browne, Home Manager at Langholme

Your positive feedback is much appreciated and we will ensure that your generous comments are passed on to the team.


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Review from D J (Grandson of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been a resident in Langholme for 2 years. The staff are wonderful and go out of the way for my Grandfather. Nothing is too much trouble. The home always looks and smells fresh and my grandfather says its home from home. The manager is very approachable and kind and is always there
with support on hand. I even rang her when I was worried during the night and she was very supportive when Grandad was taken ill. An excellent and fabulous team.

Reply from Maria Browne, Home Manager at Langholme

Many thanks for taking the time to give us such positive feedback. We were so pleased to see how well you and your Grandfather feel cared for at Langholme, especially how you were able to describe how the Manager and staff team are so approachable. It must be so reassuring to know that your loved one is in such capable hands.


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Review from H H (Daughter of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, friendly and welcoming great to be able to visit 24 hrs. Dad is treated so well with lots of support and dignity shown. Food is excellent standard. Great activities morn/afternoon and trips out. The manager is very approachable with any concerns we may have which are sorted out within
hr/day. Langholme is like a hotel for the elderly. The carers treat each person as family and actually love visiting my dad at Langholme. When i get old i would so love to go into Langholme.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your positive comments and for taking the time to give us your feedback. It is so pleasing to see that you believe Langholme is a lovely home.


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Review from Betty C (Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are kind and caring. Rooms are clean. I fell well cared for and I can go to manager and she listens to me. Lovely home.

Reply from Maria Browne, Home Manager at Langholme

We appreciate your comments, especially that you feel at ease and comfortable to go to the Manager should you have anything you wish to discuss. We will ensure our comments are feedback to the team.


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Review from Lenard F (Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always something happening to keep everyone busy. Staff always have time for me and my family visit often. Very happy and caring home. I cannot fault the food always good menu.

Reply from Maria Browne, Home Manager at Langholme

It is always pleasing to receive such positive feedback from those who we care for. We truly appreciate how important our meal service is, so thank you for positive comments regarding the food at the home which we will feedback to our catering team.


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Review from Pauline T (Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Langholme is a lovely and pleasant care home. Staff and management always listen to me and are kind. My room is clean and it is how I like it. Meals are good. I wouldn't want to live anywhere else.

Reply from Maria Browne, Home Manager at Langholme

Thank you for your kind comments and taking the time to provide your feedback. It was touching to see that you consider Langholme the best place to live and that you are happy with the support at the home.


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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Langholme is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Langholme is calculated as follows: ( (116 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Langholme is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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