Review from Diane J (Daughter of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience

Very happy with the care my Mum receives. The staff appear to be very caring toward her as she has dementia and doesn't really know what's going on
Full marks for their passion and dedication to the residents
It can't be an easy job!

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Review from Carol R (Daughter of Resident) published on 29 March 2021
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Overall Experience

It was one of the saddest days of our lives, having to put Dad in a home (vascular dementia) and when he failed to settle in the first 2 homes you can imagine our anxiety and despair. Then we discovered Longview, it was like a miracle, he settled in from day 1, receiving a lot of care and attention,

he is happy and content, for us to witness that was unbelievable, we now have complete peace of mind knowing he is safe and well cared for. He is part of a new family now and we couldn't be MORE grateful, it's thanks to the dedicated team. If we could give you 10 stars, we would!

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Review from Janet J (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience

My mum has been a resident for over two years after my dad died, and she could not stay alone at home. I have found that the care and commitment of the staff at Longview exemplary. She is treated as if she is with family, and I am satisfied that she is happy. She has dementia but is clearly cherished

by the staff for her uniqueness, and I would recommend Longview to anyone seeking professional but loving care for their relative or friend. There is always someone to chat with me if I call to enquire after her, and although I haven't been able to visit recently, I have no concerns for her. When I have visited, I am made welcome, and I sense that the staff and procedures are honest and transparent.

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Review from Colin J (Son-in-law of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience

My mother in law has been a resident in Longview Care Home for the last 7 years after rapidly contracting severe dementia. In the early years of her stay at Longview, she was frequently highly distressed. However, the care which she has received throughout this time from the Longview team has been exemplary

and has contributed greatly to her becoming far more settled as the years have progressed. The Longview team have always liaised with my wife and I in a very warm and professional way which has been a huge comfort to us. Thank you so much and please keep up the fantastic care!

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Review from Yvonne G (Niece of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience

I would like to say a big thank you to all the lovely staff at Longview. Especially over the last 12 months under extremely testing times. It is a great comfort to myself and my family to receive a regular phone call with updates and photographs that we very much appreciate. Thank you once again. Yvonne.

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Review from Helen L (Niece of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience

My auntie will have been in Longview for three years this December. It was my decisions for her to go to Longview, fortunately, she settled quickly.
The staff are brilliant with the residents, they have patience, a lot of time to give them, and above all a lot of care.
The food always smells inviting

with a choice of something else if they don't fancy what's on the menu.
With their cup of tea in the morning and afternoon, a biscuit or piece of cake can be offered. Before covid, when I visited, straight away, I would be offered tea or coffee with biscuits.
Longview is always inviting, it's very clean and always smells fresh. The residents are very clean and smart. I have never had to worry about my aunt's appearance as her clothes are always clean as well as herself.
I was able to stop worrying about my auntie when she joined Longview, knowing she is in good hands and being very well looked after.
I can't praise the staff enough.

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Review from Julie E (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

My mum has been at this care home for over 2 years now and I have been really happy with the care she gets. The staff are lovely and caring , I get regular updates (great especially in these difficult times), and if she is ill, I am contacted straight away. I couldn’t ask for better care for my mum

and would thoroughly recommend Longview.

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Review from Sheila P (Niece of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

We are extremely pleased with the care my aunt receives at Longview. She is always clean and well-groomed when we go there. The staff are always friendly and available if anything needs to be discussed, also we get a monthly review and if there is a need for the doctor to be called or a change of medication

we are informed.
The home is always clean and tidy.
Activities are put on for the residents, and a cup of tea is always offered on arrival!
I would definitely recommend Longview.

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Review from Julie H (Wife of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience

My husband has been a resident for the last 3 years and I have absolutely no problem with the standard of care and support shown to him. The staff act with compassion and are always there to help, support and advise if I need it. In these difficult times, I am provided with an update and photos of

my husband as I am unable to visit. Whilst FaceTime and WhatsApp are offered and have been used in the past, my husband can’t grasp the concept of this so this is now used infrequently. As I have said, I cannot state highly enough how satisfied and pleased I am with everything that is provided for my husband, and me.

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Review from Val P (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience

My Mum has been a resident at Longview for almost 3 years. She is 97 and has advanced dementia. The staff at Longview have always treated her with the utmost respect, and I consider that the level of care is exceptional. Obviously, I cannot visit since March but FaceTime regularly. Nothing is

too much trouble, and I feel that the staff make my mum feel very loved and cared for. I could not wish for more.

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Review from John C (Son of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience

My Mother has been a resident at Longview for nearly two years after a necessary move from a previous care home.
The family was pleasantly surprised by the warm welcome we all received from the owners, and over the time our Mother has been at Longview, we cannot speak highly enough of the care and

attention she receives.
Regular activities help to enliven the daily routine; have brought my mother out of her shell.
She is in a safe and secure environment with excellent care from all the staff, which helps to give the family a feeling of comfort - we are happy to confirm.

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Review from Michael H (Son of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience

My Mum who has worsening dementia has been at Longview for over a year now. All the staff are always very professional and provide excellent care. This relates to both her physical and emotional well-being. I am kept up to date with regular telephone calls from the manager and team leaders regarding

all aspects of my Mum's care, this is vital to me due to the fact that I do not live close by and cannot visit as often as I would like to. However, when I do visit everyone is very welcoming and they always have the time to discuss any issues I have and to give me a full appraisal of my Mum's current health. Longview promotes the music for dementia as there is often musical entertainment including singing which my Mum thoroughly enjoys and brings her to life, which is great to see. It is very apparent from the feedback that I receive that the staff know my Mum very well so I am content that she is in very good hands and can't thank them enough for all that they do.

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Review from Hayley S (Daughter of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience

The Manager and the staff at Longview have made the transition into care for my dad, who has dementia, as easy as possible. I know that dad is well cared for, safe and as happy as he can be. We are kept up to date with any issues by the home regularly. I would highly recommend Longview Care Home.

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Review from Michael C (Son of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience

My mother has been a resident for three years know. She is looked after by a very professional team receiving great care and compassion from a lovely group of people.
She often has her hair and nails done and always looks nice and feels happy. Entertainment is regularly put on to give some interest.

My sister and are always given a warm welcome and are phoned with regular updates of our mother's wellbeing. And can visit at any time. I highly recommend Longview with excellent manager and team.

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Review from Anna H (Daughter of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience

My father has been a Longview resident for over two years now. When he first moved in, we did not know what his future would be or how long he would stay. He was low, shocked and vulnerable after sudden short-term memory loss. The manager and his team managed his move to the home with skill, care and

sensitivity. We did not know if Longview would be suitable for Dad in the long term. However, the atmosphere I sensed when I was first shown around (my first visit was not announced) was very calm and positive and this has not changed.
My father feels safe, settled and cared for. He has relaxed into his new home and enjoys the mealtimes, the routine and the good humour which is a feature of daily life at Longview. My experience of the staff is that they have always been welcoming and friendly to me and compassionate towards Dad. My sincere hope is that the excellent model of care and positive, respectful communication which has been put in place over the years continues under the new owners because it works well.

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Review from April A (Daughter of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience

My mum has been a resident here for six months now and she is well looked after and cared for by the excellent staff. I know that she is safe and I have no worries while I go about my daily routine, when I can't see her. It is a friendly, welcoming home and I am always made to feel comfortable when

visiting.

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Review from Debra B (Daughter of Resident) published on 23 October 2019
Submitted via Website • Report

Overall Experience

I cannot rate Longview and it’s staff highly enough.
They are so professional, caring and informative.
In the beginning, we did not want to put my mother in a home, but even on the first visit we were so pleased and relieved that we had found somewhere where we felt totally happy and contented to

entrust her care to them.
You can visit unannounced, and are always made most welcome.
You are kept up to date with all aspects of care, health and well-being.
They are like an extended family, and that includes every member of staff that you encounter whatever their job is.
Thank you so much.

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Review from Dawn S (Daughter-in-law of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience

Selecting a care home for a loved one is a complex and emotionally charged task. But you can relax in the knowledge that the staff at Longview provide care that is second to none. My husband had a choice of care homes for his mother and selected Longview because it was smaller and not part of a chain

of homes. My mother-in-law lived at Longview for just over a year. She had been under Longview's care for a little more than 48 hours when we started to notice the difference. Her hair was cut, she started to interact more and appeared brighter. Whenever we visited the care home, staff always made us feel welcome, offered tea, knew who we had come to visit and were knowledgeable about how she had been. We also received monthly telephone calls to keep updated. The home often had entertainment on in the main lounge when we were there and all the residents were encouraged to engage if they wanted to. She was always treated with dignity and had a genuine affection for those caring for her.

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Review from Ann C (Daughter of Resident) published on 12 February 2019
Submitted via Website • Report

Overall Experience

We would highly recommend this care home, we couldn’t have asked for better care for our dad and grandad, and we thank you for all your hard work, help and support from you and all your lovely staff. Please pass on our thanks to each and everyone.

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Review from Liz W (Granddaughter of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience

Longview looked after my Grandad for 7 months until his death in December. The home was recommended to us and we immediately knew that Grandad would be well cared for and looked after with respect and compassion as his dementia worsened. Most of the staff have worked at Longview for many years and their

experience and devotion is second to none. Every member of the team was always welcoming, very professional and took interest in understanding our expectations and needs. Grandad was always treated with respect and dignity throughout his stay and he was clean and smart every time we visited him. The home provided a huge variety of daily activities to help keep everyone involved and we are so appreciative of the total care that Grandad experienced at Longview.

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Longview Care Home

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