Pengover Residential and Nursing Home

Pengover Road, Liskeard PL14 3EN
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9.5 56 Reviews
  • Pengover Residential and Nursing Home, Liskeard
With a devoted manager who has been with the home for over 20 years, and a deputy manager of over 15 years, Pengover is highly respected in the local community.

With just 36 bedrooms, the home has four wings, each with its own cosy lounge, where residents can relax with loved ones, who are welcome at any time and often enjoy taking part in activities with the residents. From animal therapy sessions and baking, to live entertainment from singers and musicians, there’s so much to do.

Outside there are extensive gardens surrounding the home, with wheelchair friendly pathways. Many of the bedrooms have garden views. The back garden is completely enclosed and features planters and raised beds. There is also a vegetable patch where residents enjoy growing their own produce, harvesting it for the chef to use in the kitchen. The team is also planning on creating a mini allotment area ready for the summer.

The local community is embraced into life in the home, including local college students who take part in intergenerational activities. The home also has a ‘Mobii’, where residents can play interactive light games which are projected onto the floor.

There is a spacious central dining room, where the residents enjoy delicious home-cooked meals together, prepared by the home’s chef. From roast dinners with all the trimmings to fish and chip Fridays and home-baking for afternoon tea.

The home also has a hairdressing salon, for regular appointments with a mobile hairdresser who visits weekly. The residents also enjoy pamper sessions, with manicures and hand massages.

Providing residential, dementia, nursing and palliative care, the team at Pengover also offers respite care breaks. These are ideal for family carers who would like to take a break of their own, with the peace of mind of knowing their loved one is in safe hands.

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Care Provided by Pengover Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Amy Lucas (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Pengover Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Nursing Care from £1,715
    • RESPITE Self-Funded Residential Care from £1,627

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1627 and for nursing care £1715, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Pengover Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Pengover House do not restrict visits to certain hours of the day, Pengover want this to be their home, as much as ours.


Pengover Residential and Nursing Home Reviews (56)

Total of 56, showing 1-20
9.5

Pengover Residential and Nursing Home has a Review Score of 9.5 (9.547) out of 10, based on 13 reviews in the last 2 years. Over all time Pengover Residential and Nursing Home has 56 reviews.

Overall Experience

  • 35
  • 19
  • 2
  • 0
  • 0

Date Published

56
3
6
13
43

Review from M R (Son of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother arrived at Pengover House in December 2022. She has received the most wonderful care, so well looked after by all the staff. It is always a pleasure for me to visit. Such a happy and friendly place I would quite happily stay there myself. All the staff work extremely hard and are always
lovely. The food is also excellent. My mother has been in the best of health since being a resident, that didn't happen while at home wit a care package.

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Review from Karen P (Daughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for three weeks so far. From what I have seen, the staff are incredible. They have been very supportive of Mum and of me. I have found it particularly difficult to let go, but they have really helped me. I haven't met anyone who isn't kind, caring and smiling.
The food is
very good quality and Mum enjoys it.
I can't fault Pengover at all.

Reply from Kate Yates, Communications and Content Specialist at Pengover Residential and Nursing Home

Thank you for your lovely review for Pengover. We're so pleased to hear that both you and your mum feel supported during this transition. Letting go can be challenging, and we're glad our team has been able to make it a little easier for you. It's wonderful to know your mum is enjoying the food and is settling in well. Your kind words about our staff and facilities mean a lot, and we'll continue to provide the best care and support possible. Thank you for trusting us with your mum's care.


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Review from Brian N (Son of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the standard of care in Pengover excellent. The home is kept spotlessly clean, the staff are really lovely and there are so many activities laid on for residents. There are fall alarms in each room and the staff always attend to these promptly when triggered (even if only by my dogs who
are always welcome which is a great comfort to my mother). I know I can rest assured that she will always be looked after properly and genuinely respected and cherished by this amazing team! Thank you from the bottom of my heart.

Reply from Kate Yates, Communications and Content Specialist at Pengover Residential and Nursing Home

Thank you for your wonderful feedback about Pengover. We're delighted to hear that you find the care exceptional and that you have such peace of mind that your mother is so respected and cherished by our devoted staff. It's heartwarming to know that their welcoming attitude towards family pets makes your mother's experience of the home even more special. Thank you for your kind words, the team will be very proud to read your comments.


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Review from J M (Brother of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My blind brother receives truly kind and all-round wonderful care from all members of staff at Pengover. He is very happy living at the home and speaks most highly of the great friendship, warmth and understanding extended to him at all times. All the facilities are clean, comfortable and warm which
enables him to relax. Thank to all staff.

Reply from Kate Yates, Communications and Content Specialist at Pengover Residential and Nursing Home

Thank you for your five-star review for Pengover, we are delighted your brother is so happy there - the team are certainly very special.


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Review from Trevor H (Brother of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Pengover for just over 8 weeks. He has settled in and is happy there. The staff are very good and friendly. I've had lunch with him and the food is very good. My brother has made friends with a few of the residents and also participates in the arts and crafts sessions which he
has never done before. I would recommend Pengover to anyone.

Reply from Kate Yates, Communications and Content Specialist at Pengover Residential and Nursing Home

Thank you for your review of Pengover, we are delighted your brother has settled in and is so happy there.


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Review from Elizabeth M (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Pengover House in August 2019, originally for respite, but was so settled from day one that it was in her best interests to stay after my father passing away. During COVID and with the block on visiting my mum's dementia deteriorated at a noticeable rate, due mainly to the lack of interaction
from family. From the first day we were welcomed as part of the great big Pengover family. Mum was always treated with dignity and care. Staff have come and gone and with every new face comes an input of energy and enthusiasm. The staff have always been very approachable, understanding and compassionate to her needs. Before my mum passed away, care staff, domestic and laundry staff would sit with her often singing and chatting away so that she wasn’t on her own. This goes above and beyond and is the true meaning of teamwork. The staff do a wonderful job. The only negative is that there is no reception desk at the entrance and are left standing at the door as care staff too busy.

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Review from J L (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has settled very quickly at Pengover House. This is due to the staff's kindness, patience and welcoming approach whilst maintaining a professional manner. We see this all the time on our daily visits to Mom. The staff also provide a safe and happy environment. This all gives us the peace of mind
knowing she is being cared for.

Reply from Kate Yates, Communications and Content Specialist at Pengover Residential and Nursing Home

Thank you for your wonderful review for Pengover, we are so happy your mother has settled in so quickly, the team there are very special indeed.


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Review from Kelvin J (Husband of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very well supported and treated with dignity and has been ever since she joined the care home. The staff who look after her are magnificent in their attention to detail and also in their reporting of her condition. I have absolute praise for the way in which the staff behave towards my dear
wife and would not wish her to be anywhere else. The facilities are extremely good. The place is immaculately clean. The food and drink are supplied by the chef and other members of staff. And it is very high in its quality. The safety and security of the home is immaculate. The staff and management are extremely committed and their experience is without a doubt very far advanced. The room which she is in is always neat and tidy. The activities do occur, but I wish there were more of them. And if this could be part of the ongoing program. there has been a gap in the activities role because of staff illness and I hope that this will be remedied soon.

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Review from H P (Daughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Dementia patient who needed supervision, whom twice I found fully clothed in bed and when she left the home after 6 weeks had no bra on and most days no pop socks or socks (although available in her room). She left with two unopened boxes of pop socks. She always wore them at home!
All night clothes
and numerous underwear items missing when she left, plus 'most' of her clothes and a pair of slippers (luckily bought new ones whilst there).
Discovered, when she left, the same tube of toothpaste brought in was hardly used. Explanation? No other toothpaste in the room whenever I visited.
Seemed to be very little activities arranged during her time there and I visited all times of the day.
Staff were on the whole friendly and hard working!
Food was excellent!

Reply from Kate Yates, Communications and Content Specialist at Pengover Residential and Nursing Home

While we appreciate your positive comments about our wonderful staff and food, we are saddened to read the rest of this review, which we feel is not an accurate reflection of your mother’s time at Pengover. We have a rich and varied activities programme which your mother loved taking part in. We have, as we do with all our residents, detailed records regarding oral care and a clothing inventory which we have offered to share with you – please don’t hesitate to contact the home manager directly who would be happy to meet with you.


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Review from Richard H (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mum is receiving at Pengover Residential and Nursing Home. She seems happy and well looked after.

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Review from S M (Son of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing place for my mum, the staff are super friendly, the food looked amazing! Thank you for making my mum feel so welcome.
We got a very good vibe about the nursing home and definitely feel happy that my mum is here.

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Review from Evered W (Friend of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good friend of many years, who is a resident at Pengover House, had a birthday and her husband asked if I would go and sing a few songs for her. It was agreed with the staff that this would be acceptable and they offered to give me lunch on the visit. I found the staff were friendly and very
caring, giving the residents help and assistance when needed in a dignified manner. The care home was very clean and appeared well run. The food was well balanced and cooked.
All in all, I was very impressed with the overall standard of the care home and its staff.

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Review from Lesley L (Wife of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband's room needs to be updated and there is no ensuite. However, the staff are lovely and always make time for the residents and visitors. The food always looks good and the building is nice and clean.

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Review from Alleeme S (Wife of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was transferred from the hospital to Pengover House while waiting for an NHS assessment to be carried out for continuing care. We found all staff to be very good, kind, caring and considerate at all times and very competent. I was always kept well-informed and supported. He was treated well
and with dignity in his last days.

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Review from Mike S (Partner of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have the utmost respect for the staff at Pengover House who, for some time now, have looked after and kept my partner safe, when I alone could not.
For the reason alone I am forever grateful. I still feel lucky to be able to visit which I do quite regularly but have been beaten at times as with the
COVID situation, and lately, rail strikes.
So, to close, I know our situation is not desperate, but I'm very thankful for everyone's help at Pengover House.

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Review from Alan W (Husband of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has only been here for 9 days and so far everything is ok, she is comfortable. I haven't met any management yet, so can't judge them but the nurses are very caring lovely people.

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Review from A G (Husband of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention is excellent. The staff are so careful and attentive. Could not ask for any better care than we are getting.

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Review from J T (Husband of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Pengover House for nearly 4 years now. During that time I have visited her almost daily. During that time it was noticed that notwithstanding the differing aspects of care and the multiplicity of characters of residents all staff displayed a high degree of patience, kindness, care
and professionalism towards the residents. A wonderful team of carers and nurses no need to name names. I would highly recommend them and this nursing home to anyone.

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Review from Lesley G (Wife of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Pengover for almost one year - what a testing time for everyone involved! All the staff treat each resident as if they were one of their own and it is obvious in the kindness and professional care always given. Whenever you make contact with Pengover the response is
friendly, helpful and informative and in this current situation every effort is made to keep in contact with relatives, either by telephone, FaceTime or even the unexpected photographs which are always treasured.
I rest easily in the knowledge that the care and friendship given to my husband is second to none - giving as much dignity to each individual resident as possible, whilst they live through unforeseen health problems.
Thank you all at Pengover you are all angels.

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Review from Alison O (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in the care of Pengover at Liskeard since two weeks before lockdown in March, until August when he passed peacefully away. I cannot begin to thank the staff for their care of dad. They showed him kindness and respect in the last months of his life during a difficult period. They deserve
every praise going. Thank you.

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Current Review Score: 9.5 (9.547)

Overview of Review Score

The Review Score of 9.5 (9.547) out of 10 for Pengover Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.547 for Pengover Residential and Nursing Home is calculated as follows: ( (105 Excellents x 5) + (27 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 150 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pengover Residential and Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Amy Lucas

Job Title: Manager

Joined: 2002

I started my journey in 2002 working for Cornwall Care and Pengover as a care assistant then progressing to senior care assistant after completing my degree in Psychology.


As I grew into my role an opportunity to become a Deputy Manager came up and I was fortunate to apply and was successful. I worked closely with the Manager, learning more skills to ensure that Pengover, the clients, staff and family members felt valued and respected.


I remained in the role of Deputy for five years, during this time I completed my Operations Departmental Management CMI level 5. This opportunity gave me insight not only into myself but also into Management style and leadership styles.


In 2022 I applied for and was successful in the role of registered Manager. I continue to learn, I feel that learning and evolving are never-ending.


I am passionate about Pengover, the clients we care for, the staff we support and the families that visit their loved ones.


I believe that Pengover is a home, not only for the clients we care for but also for
staff, family members and visitors.


Frequently Asked Questions about Pengover Residential and Nursing Home

What types of Care is Pengover Residential and Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pengover Residential and Nursing Home provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Pengover Residential and Nursing Home have?

There are 16 Single Rooms and 12 Couples/Companion Rooms.

What are the Facilities & Services at Pengover Residential and Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Pengover Residential and Nursing Home to the centre of Liskeard?

0.3 mile(s) as the crow flies, distance by road may be significantly further.